Cedar Rustic Fence Co

Poorly, long lead times, poorly supervised installers, wrong or not enough of the proper materials no after cleanup and unreasonable service call scheduling times.

Amazing service and quality. The fence was installed in one day!!! Looks awesome!

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While we were left with a beautiful cedar fence and cedar deck, it took a lot longer than I expected.

The fence took 4 days to put up. The first day they sent 2 guys (who worked at least 10 hours that day), the next 2 days was just one guy (who worked full 8 hour days... I never saw him take a break). Then the last day was 2 guys.

I think based on the size of back yard we have, they really should have sent at least 2 or more guys each day. It is very backbreaking and manual work (no nail gun even, hammer and nail!!) Our yard was just way too large for the small crew they sent. One of our neighbors (who has the same size yard) got a Vinyl fence installed in just one day. They used a different company that sent a crew of 5 guys who worked all day long.

The deck was a little more confusing.... I called Cedar Rustic to tell them I had the permit and they stated someone would call me back to schedule the installation. No one ever called. Just one day, a crew showed up and said they were going to start digging the post holes in the back yard.

The deck took the crew a little over 2 weeks to complete (a small 14x16 deck). They kept blaming the rain and falling behind on other jobs.

It called the company a few times and left voicemails during both the fence installation and deck installation asking how long things were gonna take, and I never received a response.

So all in all, beautiful product, but need bigger crews, better communication, and better customer service.

The installation was excellent but in less than 1 year the gate is falling apart due to wind and the post securing the gate is not tight and is loose.  I have attempted to call the sales and service department numerous times and cannot get a live person.  The message says they will call back at their earliest convenience which has been weeks.  They have left 2 messages and have delayed the repair over 2 months and now do not want to confirm if we will be home and come when no one is here. I would like a call back and talk to someone and have it scheduled sooner than one month out when I can be available. I have been given 2 dates and the first was not satisfactory and they scheduled the second with no input from me and will not return my call.   

Called seven days over the past week and the company never had the courtesy to return a call.

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Jim F. came out to do the estimate and was very friendly, professional and informative. He brought different wood samples and made sure that I was well informed. I had gotten two other estimates from other reputable fencing companies and Cedar Rustic was slightly less than one, and much less than another (who I did not care for at all anyway). The process of reviewing the estimate and plans, retrieving the permit, and providing payment was straightforward and painless. The crew came right on time the day of installation, if not a bit early. They worked their butts off all day long, on my neighbors fence and mine. They spent 12 hours on site, until the work was complete and they really took their time to make sure everything was plumb and installed correctly. They only took a brief break for lunch. They did a good job cleaning up the debris and hauling away of the old materials. The only issue I have is that the gates do not have any hardware, so they aren't easy to open. I figured they would come with handles. I will spend the money at the hardware store and install them myself, which isn't a huge deal - but not something I had planned on doing. I am very happy with the quality and workmanship of the fence, and have been getting many compliments from the neighbors.

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I have called Cedar Rustic because a few years ago they have built me a vinyl fence that I was really happy with. I tried to call the old salesperson just to know that he had recently retired. They sent me a new one that offered us a good deal on a privacy Vinyl fence to replace our old rotten cedar one. He explained how the fence was much better than the competitor's with an aluminum frame that would make it more sturdy. We scheduled the installation for Nov. 30, 2015. They showed up promptly. I was not there for the installation, however both my wife and daughter were there. They noticed that there were large gaps underneath the fence and that the fence was not completely straight and it was wobbly. They did not have the caps for the fence posts with them either. We waited for two to three weeks to get the caps. During this time I complained about the wobbliness of the fence and the gaps underneath. They sent an inspector that said that it was normal for the fence to be wobbly and that the gaps were due to the irregularity of the terrain. However, I was told during the sales portion of the deal that the fence will try to follow the terrain as closely as possible. This is an issue as the fence is shared with our neighbor that has a small dog that can easily go underneath the gaps. As a result he propped all kinds of debris on his side of the fence that made for a very unpleasant look for what otherwise would be a  beautiful look. When the inspector came he proposed to screw some extra panels at the bottom rail which is just as unpleasant looking as the debris. The inspector also tried to explain that the fence was supposed to be wobbly. I pointed out that the corner posts did not have the same play than the rest of the fence. He said it was because they were corner posts. I asked him that I wanted the same sturdiness for the rest of the fence. He tried to explain that it was like that to stand the strong winds in the region. I then contacted the main office and asked them to put that explanation in writing. After waiting for more than a month to get the written explanation I decided to write this review. I few like "Greg" the person that was supposed to give me the explanation was completely unresponsive to my multiple requests.  Because of the previous work I did not consider requesting other quotes for this job. However, after this job I am definitely not going back to Cedar Rustic for future projects.

We had a new fence installed.  They were very responsive and competitively priced.  The work was much better than the fence that we had installed by another provider in another part of our yard.  Would use again.

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The first time the fence was installed incredibly crooked (followed the road and not the house, fine for the city and small yards but not appropriate for large country yards).  Concrete was not poured anywhere near the frostline depth (holes on average were dug less than 14") and way too much aggregate (rocks) was used so after a year the concrete started to crumble leaving lots of pebbles for the weedeater to throw at windows.  Customer service manager never returns phone calls and even the guy who showed up to "repair" the lifting fence posts said he doesn't understand how Cedar Rustic can stay in business with all the bad installations they do.

We have never been so dissatisfied with a company, regardless of how much money we paid.  When you factor in how much we paid for what we received Cedar Rustic is by far the worst customer service we've ever received (seconded closely by Seahorse Water Systems)

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From start to finish, it well very well.  The sales rep was very responsive, informative and thorough and answered all my questions without a single "I'll have to get back to you on that".
The install was great - I would love to say "except they hit an AT&T cable", which they did, but, in my opinion was not their fault.  The fence went in August 31. Morning of Sept 1 AT&T knocked on my door saying one of the fence post holes hit one of their cables.   I will say this...   I'm not CR's first customer , I'm sure they 've done  a few fence installs before me and know how to dig fence post holes in compliance with JULIE's markings :).   They did call JULIE, who came out and marked the lines, including AT&T lines.   The new fence was on the EXACT place where the old fence was (fence posts were not in the same location as the old due to different panel lengths ) .   My neighbor said he didn't believe they dug on a marked line (again, what fence what contractor would dig on bright orange line on the ground?).  And the post holes passed city inspection.   All that tells me JULIE didn't accuratey mark the AT&T cable.    Based on the lines they marked when AT&T came to repair the line, this appears to be a pretty accurate assumption.
Regardless - AT&T had to remove one fence post and two panels and dig an approximate 4' x 5' hole (not sure how deep, 3-4' I would suspect) to repair their line.  AT&T didn't give any indication of their intention of returning to fill in the hole, etc.  ( they actually never said anything to me, just repaired their line and left).   I gave AT&T over a week (Googling this situation yielded a 2 week response from AT&T - who wants to wait?) and they never contacted me.  CR came out and reset the fence post, put the panels back up and filled in the hole.    
No gripes at all about any of this - excellent, no hassle work through and through.

They installed a fence for me in April.  Not to my surprise came in $2000 less than all of my other quotes.  Fence was installed on time and completed before the end of the day.
 Two months later, I woke to having partial electricity in my home.  Made the necessary calls and found that one of the posts was sitting on my wiring- telephone, cable, electricity.  The concrete had sealed around the wiring.  The only way to repair it was to splice the wire and send it directly to the box.  I took a picture of it and sent it to Cedar Rustic asking them to have the post and panel moved to ensure that my other services would not be interrupted.  I was told that they would rather wait until my services are nonfunctional before doing the work since they already paid for the error with the electricity.
I have tried contacting them several times to no avail and now have filed a case with BBB.  Unbelievable service even with the lifetime warranty!  I would never recommend them to anyone!

We were extremely happy with the prompt and clear estimate provided to us, the professional and quick crew that assembled the fence, and overall quality and design of our fence. We would recommend this service to friends/family and we have already
recommended Cedar Rustic to our neighbors!

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