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ARS / Rescue Rooter Illinois
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now. We employ a knowledgeable team of trained specialists who have the professional experience to do any job right the first time. When our employees visit your home, you can rest assured that they have passed thorough background screenings and drug tests, and are equipped to provide you with the service you need. DBA - American Residential Services LLC, The Irish Plumber, Kranz Mechanical, Anderson Htg & Cooling, Rescue Rooter.
Business highlights
Emergency services offered
99 years of experience
Services we offer
& Maintenance. HVAC Systems. Indoor Air Quaility & Duct Cleaning. Attic Insulation. Plumbing Repair & Installation. Drain Services & Repair. Sewer & Water Line Repair. Smart Home - Nest Thermostats & Cams., Air Conditioning & Heating Repair, Installtion
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4466 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 11% | ||
| 8% | ||
| 4% | ||
| 5% |
Showing 76-100 of 466 reviews
Donald R.
Feb 2017
They walked away $350 richer in one hour. Considering he can buy the thing for less than $40. I expected them to drive out here, put it in. If you cut one pipe you sauder another one in. You walk away and I didn't even get kissed.
Roy J.
Feb 2017
Real good service they treated my home as if it was their own they were very professional with all their work I would hire them again in a heartbeat
Michael K.
Feb 2017
the total cost for around 40 minutes of work was $288.20. according to the plumber, ARS charges a flat rate based on the job rather than basing the cost on the time spent fixing the problem. the job could've taken longer, he said, had he run into problems like hard water damage, and we would have been charged the same amount. I asked if we weren't, therefore, being charged a worst case scenario price. he repeated, no, it's just flat rate for that particular job which consisted of turning off the main water valve (he did have to use our crawl space twice to do that part, not fun), slipping out the old cartridge (which could have been a problem since it was all brass and could have broken off as we were warned ahead of time). if it had been a problem, how does the flat rate idea fit in? why warn us at all? solving it should have cost the same, right? fortunately for us, (not sure why, flat rate notion again), the old cartridge came out without any hassle, and replacing it took only a few seconds. I must point out that we are happy with the job itself. the faucet once again delivers hot water with great pressure and shows no sign of leaking as the previous cartridge caused. we are happy with his work, and he was a personable, likable rep for their company. I'm just really unhappy with paying the original $50 for $100 dollars worth of work and then having to pay $188.00 on top of that for only 40 minutes of labor. I will never do this again without first getting an estimate to help determine which company to call out! Make sure you have a solid quotation before they come out.
Response from ARS / Rescue Rooter Illinois
"[Member Name Removed], thank you for sharing your experience. ARS of Illinois strives to provide each customer with an exceptional service experience and we would like to discuss your specific situation further. One of our team members will be reaching out to you if we have your information on file, or you may call 630-438-6900. If you prefer, you may call Corporate Customer Relations at 866-803-0879."
Miki I.
Jan 2017
They did well on cleanliness, timeliness and efficiency of the work.
Imran J.
Dec 2016
unknown
Ricky B.
Dec 2016
Everything went well. Clay--the tech that did the tune-up and inspection--was very knowledgeable, thorough, and he addressed my areas of concern. I will probably have them take care of a couple of issues that need to be addressed very soon.
Response from ARS / Rescue Rooter Illinois
"[Member Name Removed], thank you for sharing your experience. Rescue Rooter strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing Rescue Rooter!"
Kathleen P.
Dec 2016
I would use them again in future.
Kathleen P.
Dec 2016
I have only used them probably for the last 4 to 5 years. There is a particular technician or a plumber, a lot of times when I call, I will ask for him specifically. I really like him. He will give me tips on how to save money and how to do different things. He is really, really good. I don't remember the cost but it was a fair price.
Richard S.
Dec 2016
Was arranged two days in advance to come out in evening. Then got a call 3 hours before earliest time when plumber was to arrive. They advise due to unforeseen circumstances, they could not get a plumber out until Friday. I understand last minute emergencies. But then delaying me 2 days. This is the last time I will ever call them again, and we have used them in the past.
Response from ARS / Rescue Rooter Illinois
"[Member Name Removed], thank you for sharing your experience. ARS of Illinois strives to provide each customer with an exceptional service experience and we would like to discuss your specific situation further. One of our team members will be reaching out to you if we have your information on file, or you may call 630-438-6900. If you prefer, you may call Corporate Customer Relations at 866-803-0879."
Amy H.
Nov 2016
Damage to my water heater during the install but was rectified to my satisfaction.
Response from ARS / Rescue Rooter Illinois
"[Member Name Removed], thank you for sharing your experience. Rescue Rooter strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing Rescue Rooter!"
Jamie B.
Nov 2016
Very well.
Response from ARS / Rescue Rooter Illinois
"[Member Name Removed], thank you for sharing your experience. ARS Rescue Rooter strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing ARS Rescue Rooter!"
Bob M.
Nov 2016
Great. They were on time, courteous and thoroughly explained everything they were checking for and why. Terrific tech!
Response from ARS / Rescue Rooter Illinois
"[Member Name Removed], thank you for sharing your experience. ARS Rescue Rooter strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing ARS Rescue Rooter!"
Ted H.
Nov 2016
I talked to the company twice about my address and if certain coupons applied for this specific Chicago address. They didn't show on morning of service that was scheduled until I called them. AT THAT POINT, they told me that I was out of the service area. I had waited 2 hours and stayed home from work to wait for this repair person. TOTALLY UNPROFESSIONAL and INCOMPETENT to not catch this UNTIL I called them late on morning of appointment.
Response from ARS / Rescue Rooter Illinois
"[Member Name Removed], thank you for sharing your experience. ARS of Illinois strives to provide each customer with an exceptional service experience and we would like to discuss your specific situation further. One of our team members will be reaching out to you if we have your information on file, or you may call 630-438-6900. If you prefer, you may call Corporate Customer Relations at 866-803-0879."
William R.
Oct 2016
The guy was really nice. The price was fine. We were happy.
William R.
Oct 2016
He was really nice and he said we could have gotten our air conditioner done too but we didn't really need it so I thought that was a nice thing that he wasn't trying to upsell us. It was just the furnace. He was very prompt. He brought the thing in and he wasn't dirty and fixed it all up, and it was quick because it was cold at that time. It was expensive but it wasn't unreasonable.
Laura T.
Oct 2016
unknown
ROBERT R.
Oct 2016
I will continue to use them.
The service contract is very satisfying because it includes heat and AC checks. It also give you priority service if you need to call them out.
The service contract is very satisfying because it includes heat and AC checks. It also give you priority service if you need to call them out.
Ray F.
Sep 2016
The air conditioning went out, so we had to do something. They do plumbing, air conditioning and a variety of things. I've used them for plumbing and other things too. They are a little bit more expensive than other people, but I think I'm paying for the service and the expertise or whatever.
Suryanarayana K.
Sep 2016
Technician on time. In addition to the AC tune-up Technician added 1 pound refrigerant. The refrigerant price appear to be inflated. Did not notice much difference before and after the tune-up. My AC unit is old unit so not sure if it is due to my old ac unit or Ok work.
Response from ARS / Rescue Rooter Illinois
"[Member Name Removed], thank you for sharing your experience. ARS of Illinois strives to provide each customer with an exceptional service experience and we would like to discuss your specific situation further. One of our team members will be reaching out to you if we have your information on file, or you may call 630-438-6900. If you prefer, you may call Corporate Customer Relations at 866-803-0879."
CRAIG R.
Aug 2016
I found them through Home Depot. They were pretty good. They were here on time. They did a herculean job of replacing our second floor heating unit and stuff. They came in and did a pretty thorough evaluation initially, made some recommendations, and pointed out some of the issues that existed with our current system. They recommended a replacement and a replacement for the heater as well. Then, they came in and did the work.
Marianne D.
Jul 2016
unknown
Matthew H.
Jun 2016
The service provider acknowledged that my wife and I are entertaining several bids. He offered a twenty minute conversation or a two hour PowerPoint presentation - whatever we wanted. We aimed form something in the middle. The provider clearly explained our options. All well and good.
We were turned off by several factors:
We were turned off by several factors:
- Price - ARS came in $300 dollars above other bids.
- Warranty - ARS offered 10 year parts / 1 year labor. We found 10 year parts and 10 years labor elsewhere.
- Professionalism -The provider wrote up the estimate and then informed us that the quoted price was not his best offer. He told us that he'd talk to his manager and give us his best price when we called to schedule the service. I was irritated by this unnecessary haggling.
Mark W.
Jun 2016
unknown
Donald J.
May 2016
unknown
Christopher W.
May 2016
unknown
Licensing
State Contractor License Requirements
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FAQ
ARS / Rescue Rooter Illinois is currently rated 4.4 overall out of 5.
ARS / Rescue Rooter Illinois accepts the following forms of payment: CreditCard
No, ARS / Rescue Rooter Illinois does not offer free project estimates.
No, ARS / Rescue Rooter Illinois does not offer eco-friendly accreditations.
No, ARS / Rescue Rooter Illinois does not offer a senior discount.
Yes, ARS / Rescue Rooter Illinois offers emergency services.
No, ARS / Rescue Rooter Illinois does not offer warranties.