TILLES INTERIORS

If you purchase from this store, expect a complete wild goose chase and nothing but misinformation and hassles: 1. On 9/6/2010, I visited the showroom and gave a $400 credit card deposit for a sideboard. 2. Prior to the transaction, I told the the salesperson I needed the sideboard to arrive in time for Thanksgiving. She indicated the manufacturer typically ships its case goods within 4-6 weeks. I indicated to the salesperson that I would not have purchased the sideboard if there were any questions about its delivery in time for Thanksgiving. 3 The salesperson asked for my contact numbers when it came time for delivery. I gave my cell and home number and indicated that my cell phone should be used as the primary number, 4. A full two weeks later, I receive a message on my home phone (not cell) that the item I ordered has been discontinued and would I wish to select something similar but more expensive. Because I travel for business, I don't actually hear this recorded message until 3 days later and it is another two days before the part-time salesperson returns to work. 5. I contact the salesperson person and advise that I do not wish to purchase a substitute item and need a refund for the $400 deposit. The salesperson indicates that she will process the credit and that I will receive the credit paperwork via U.S. mail. 6. A week passes without the credit paperwork has arrived. The credit card statement also arrives during this week, indicating that the credit was charged the $400 deposit on 9/6/2010 (the day of my visit to the showroom). I pay the credit card statement on 9/23/10. 7. On 9/24/10, I receive an unsolicted telephone call from someone at Tilles Furniture (on my cell phone) indicating that she cannot submit a credit on my credit card without the original credit card number. 8. I am NOW furious to learn that a credit still has not been issued after 3 WEEKS. If the orginal credit card was needed to initiate the credit, that information should have been collected by the salesperson when I spoke to her about the credit. Further, the credit card should NOT have been charged until the manufacturer confirmed that the item was available. Lastly, I feel the manufacturer or store needs to notify customers about discontinued items WELL within two weeks (with or without knowledge of a Thanksgiving deadline). 9. The Tilles office person cannot tell me anything about the credit card I may have used (citing the store's concerns for my privacy). Because I have none of the original Tilles paperwork in my possession and will not have access to it until the following day when I return home. I express skepticsm that the refund cannot be issued without the original credit card and fustration that I can not seem to receive my credit easily or quickly. 10. The Tilles office person advises there is no way to issue my credit without requiring ME to dig up the original credit card information. 11. The tone of the Tilles office person's voice also indicates that I am unreasonable to expect otherwise. I learn also that my frustration with the whole Tilles experience is unwarranted. She tells me it is not the fault of Tilles Furniture that it took TWO weeks to notify me that the item is discountinued (it's the manufacturer's fault). It is also not the fault of Tilles Furniture that the salesperson did not collect the credit card number again when I spoke to her again in Week Two (the salesperson is following the store's process "for my protection"). Lastly, it is not the fault of Tilles Furniture that it takes at least three weeks (and multiple phonecalls) to receive a credit for an item that doesn't exist. Incredibly, she also hints that everything would have been much easier if I had opted to select the other item. 11. I ask for the store manager to call me on my cell phone. The store manager does not call me. 12. On 9/24/10, I call the Tilles salesperson to demand that my credit card be credited immediately. I now can provide the original credit card. The salesperson tells me that even with the credit card number, the credit cannot not be processed immediately for reasons I do not wait to hear. I explode and indicate that I will receive immediate confirmation that the credit was processed today OR Tilles Furniture will cut me a check and send it FedEx overnight. The salesperson indicates she will call me back. 13. Approximately, one half hour later. I receive a voicemail message on my cell phone from the store manage's secretary, indicating that they were (magically) able to process the credit YESTERDAY and without my original credit card information. 14. Oh brother.

IT WAS GOOD