Sears Holdings Corporation

I still have not received any call backs from the numerous people who promised to call me. One person told me that someone locally will call me, just to get me off the phone. Well, I did get the same recorded message to call Sears at their 1-800-469-4663, only this time it was from a Boulder, CO number. 720-897-8093. When I called that number, it just put me back into the phones in the Philippines call center. No one has called to fix this. The people on the phones will say anything just to get you off the phones. They didn't like it when I threatened to record their conversations. I am sick of this. Tomorrow will be 2 weeks of no response from Sears. DO NOT BUY ANY APPLIANCE FROM SEARS AND DEFINITELY DO NOT PURCHASE A SERVICE CONTRACT WHICH THEY REFUSE TO HONOR! I am very glad I don't have a service contract with Sears to repair my air conditioner!

Since the first of the year, we have had three dealings with Sears and Sears Home Repair Services that have soured us on the Sears brand. On several occasions, we have expressed these complaints to Customer Service but to no avail. Beyond a scripted apology, Customer Service has never followed up to implement appropriate solutions that resolve the following issues: The first debacle involved the “repair” of our refrigerator. Sears Repair advertises that it is able to repair all makes and models of appliances. In January of 2018, we contacted Sears Home Repair Service because our refrigerator was not operating properly. We advised Sears of the manufacturer and model of the refrigerator. Despite having this information upfront, the technician who came to our home was unable to do the repair on his own. He had to contact a supervisor to walk him through the process in an attempt to make the repair. After he finally completed the repair, the performance of the refrigerator improved slightly and then rapidly deteriorated. We were charged $400 for this useless repair. Because the repair was not effective, we had to buy a new refrigerator. This time we went to a competitor to purchase it! The second instance involved a Kenmore Elite dishwasher we purchased in the summer of 2015. The dishwasher began to leak after two and a half years. We contacted Sears Home Repair Service. When they came to service the appliance, the technician advised us that we needed to replace the motor at a cost of $400. The performance of the Kenmore Elite machine caused us to lose all faith in the Kenmore brand since most dishwashers last approximately ten years. Rather than throw good money after bad, we replaced the Kenmore machine with a more reliable one from Bosch that we purchased from Sears. We had Sears install the Bosch dishwasher which brings us to our third complaint. The installer lacked self-awareness and tracked mud into our home. There were numerous clumps of mud where ever he walked on our white carpeting and flooring. He did nothing to check his shoes or take other steps to protect our flooring. He demonstrated a total lack of respect for us and our property.

I have a service agreement with Sears, a protection agreement that I had for 30 or 35 years. It's a protection agreement because I'm a very old customer and I kept 20 agreement 35 years ago where 20 of my appliances are covered for one fee every year. It's called the "Kept 20 protection agreement. I'm on my second call, after my third call if they're not able to fix it, it is replaced. I give him an "A" he's efficient. It was free, I paid my yearly fee. The person prior to him, who could not fix it, I would give him an "F" he couldn't fix it. He was on time however, I do work, and had to work around my schedule for nine days. I couldn't take off any more time to repair my appliances, I am a physician. The service tech is someone that I've known for many years.

I only purchased the unit from them. They didn't install it. They were excellent. They back up their product.

I go online. If I find the product online, and just buy. It was rather easy to do from my home office. You don't even need to talk to someone, or you can call them, or you can chat with them over the chat room. I recently did the same for my son, and I got a $50 discount.  It was easy to do, maybe if I didn't do my research ahead of time, I wouldn't be that happy, but I am happy with the product.

I?ve tried everything the market has to offer to get our clothes clean, but nothing has worked.  I've had to take our clothes to a laundromat to wash them and re-wash them in my machine just to do what I can to ensure they are as decontaminated as possible.  I've been through 6 cancer surgeries and I have nearly no immune system at this point.  So it is of great concern that my washer is not getting simple stains out of my clothes.

It has never performed as promised.  I contacted Sears about this and they sent me $50 like they are doing me a favor.  What I need is a replacement for this non-working washer.