I selected this company to help with my mouse problem after reading reviews on this site and others. I felt like I was going to get excellent service and expert work. I will preface this by saying that I have had many contractors and companies perform work at my house so I know professional ones from lackadasical ones. Kevin was the salesman who came out to inspect the property and give a quote. Looking back on things, he did not do a very thorough inspection and just relayed that my situation is very common. That will change later. I specifically told Kevin where the mice were getting into my house and he did not even take a look to see whether it would be an easy job or something more involved. Two technicians, Gino & Matt, came out to perform the service. Gino came to my door reeking of cigarette smoke. Their vehicle did not have any signage on it and was rusted, not professional-looking. I proceeded to point out to the two men where the mice were getting in and they said "ok". Within 10 minutes of them being on-site they were taking a "smoke break" in my driveway. After about 15 minutes, Matt summons me outside to discuss an unexpected "major" issue that they discovered. He proceeded to tell me that he "felt something soft, possibly a raccoon or opossum thru a large opening in the bottom of my chimney stack." He advised me that this was a major problem requiring a second evaluation to see how they would resolve the matter. Once the techs left I proceeded to investigate this large hole with a possible animal in inside. I got on the ground (something Kevin never did) and actually looked at the hole. I used my cell phone camera and took a photo of it along with measuring it with a tape measure. The large opening that Matt said a raccoon could get thru was only 1 1/2" in diameter. The soft "thing" was insulation, not an animal. There is no way a raccoon could fit thru a 1 1/2" opening. I waited 4 business days for them to contact me or at least "touch base" with me about the unfinished project. What I got were excuses from Patrick as to why no one has been able to take 5 minutes out of their day to just advise the client, "hey, we just want to let you know that we have been short-handed and we are aware of your situation and will call back next week to set up a follow-up appointment." Instead, I was told, "we are very busy and can come out only on the weekends. I don't know when we will be able to come out again." I never raised my voice or got unruly with Patrick but he could sense I was displeased. He then asks me, "Do you want a refund?" I said, "Seriously? This is your solution, offer a refund?" He proceeded to again tell me that we are very busy and I do not know when we can come out again. It was at this point that I told him, "Yes, I would like a refund since you are not making an effort to help." I did not feel confident in the technician's ability to perform his job after his complete overreaction. Then, the fact that I had to contact Mice Mob to find out what was going on was very unprofessional. I know my bad experience with them is not common but I am not embellishing any part of this incident. The original quote from them was over $900. I thought that was a bit pricey but was willing to use them given the good reviews. There appeared to be a major lack of communication between what the salesman wrote and what the technicians were expecting and I suffered as a result of that breakdown. I expected better results for the amount of money that was expected to be paid.