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Koshgarian Rug Cleaners Inc
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Carpet Repair, Refasten, or Stretch,
About us
My grandmother, Mary and grandfather, Mihron started this business over 100 years ago. I can only imagine what they’d think of our operation today! My grandfather would be thrilled to see we’ve continued in the loose rug cleaning and repairing segment of the industry, and I’m sure he’d be amazed by how far our in-home carpet cleaning business has advanced. One thing that hasn’t changed is our dedication to the customer. Dedication to customer service is what has grown our business into what it is today. My grandparents insisted on strong customer service, and they passed that on to my father, Herbert who instilled that priority in me as well. I am passing that on to the future 4th Generation and teaching them that Customer Service is the most important aspect of our business. That’s what drives us. In addition, our dedicated employees are the foundation of our business and we have been gifted with many long time employees who hold our values of true customer Service.
Business highlights
Emergency services offered
119 years of experience
Services we offer
Carpet cleaning. Loose rug cleaning. Upholstery cleaning. Tile & grout cleaning. Mattress cleaning. Water & flood damage. Hardwood floor cleaning. Rug cleaning. Automobile cleaning. Rug repairs & restoration. Underlayment padding.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.691 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 1% | ||
| 1% | ||
| 7% |
Showing 26-50 of 91 reviews
Ajay N.
Jul 2015
I have used Koshgarian with no problems before. However, this time, my carpet came back torn. Apparently, the company takes photographs of the carpet when it is done - so I asked the person why they did not see the tear or worse yet, inform me about it when I picked it up. I was tranferred to Larry - an absolute joke. Besides his arrogance, he first said that this happened because the carpet was wet. When I asked him about why I was not informed about it at pick up, there was no answer. He then said I could bring it back to Koshgarian and have it repaired - and PAY FOR IT! Ha. What a joke. They damage an expensive rug; do not inform me about it; then ask me to bring it back in and pay for it. He then said would talk to his supervisor (the owner), and after I called back (yes, he never bothered to call me), he told me to bring it in and they would do it for a discounted price. Geez. The money is not the issue - how would they feel if say their vendor charged them for machinery repair, screwed that up, and then charged them for that.
I am shocked these guys have such good reviews here. Look at Yelp or Google for more accurate ratings - this company is a complete disappointment and I will ensure that all my friends know about this.
I am shocked these guys have such good reviews here. Look at Yelp or Google for more accurate ratings - this company is a complete disappointment and I will ensure that all my friends know about this.
Gertraud S.
Apr 2015
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Response from Koshgarian Rug Cleaners Inc
"We are so proud to be able to help you with your pet problems. Thank you so much for your patronage! Sincerely, Charles Koshgarian President"
Sally T.
Feb 2015
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Response from Koshgarian Rug Cleaners Inc
"A sincere thank you for your patronage and your comments. We appreciate you being our client as well as an Angies List client. Charles Koshgarian President"
Michael R.
Feb 2015
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Response from Koshgarian Rug Cleaners Inc
"A sincere thank you for your patronage and your comments. We appreciate you being our client as well as an Angies List client. Charles Koshgarian President"
Kathy M.
Jan 2015
unknown
Response from Koshgarian Rug Cleaners Inc
"(Member Name Removed) Thanks so much for your positive review. We appreciate it, as well as your patronage. We will continue providing quality service to you in the future, when those cleaning needs arise. Charles Koshgarian President"
Kathleen P.
Dec 2014
unknown
Response from Koshgarian Rug Cleaners Inc
"Thank you for your comments about your rug cleaning. We appreciate the good word and will continue to serve with the high quality expect of our clients. Thank you for your patronage. Charles Koshgarian President"
Roger P.
Nov 2014
Koshgarian pick-up our 8 year old ( $1,200 ) ( 8 X 10 ) wool rug, and promised to have it back in a week. After a week they delivered the rug, with a paper wrap on the rug. The two guys asked if we wanted the paper removed. As the guys removed the paper wrap, a large dust cloud came from the rug on to our new floor. The guys wanted payment, and left very fast. As we inspected the rug, we noticed that the rug backing had come loose, and the glue for the backing had been dried out, and turned to dust. And that the rug looked faded . We canceled the check that we gave them. And called them to tell them that we have a problem, and to pick-up the rug. Over the next two weeks we went back and forth with them. When we were visiting their plant, to see our rug, I noticed that they had a couple rugs soaking in a pool of water on the floor. In the end, they offered to put on a new backing on the rug for no charge, as long as we wrote them a new check for the cleaning charge.
We believe they were unprofessional, and will not use them again.
We believe they were unprofessional, and will not use them again.
Response from Koshgarian Rug Cleaners Inc
"Sorry your Pottery Barn type rugs glue disintegrated and the results were a white powder. Some clients think we did this but our cleaning does not manufacture the rug, just cleans it. As for the backing problem, which you did not state, Koshgarian Rug Cleaners, Inc, put a new backing on your rug with High Quality Latex glue, not the type of low quality glue that was originally on your rug at no extra cost to you. Also, we had to wait for you to repay us since you stopped your check in order to complete the work order. We do not damage rugs, we clean them. Thanks for your patronage. Charles Koshgarian President"
Janice G.
Oct 2014
unknown
Response from Koshgarian Rug Cleaners Inc
"Thank you for your positive comments about your rug cleaning. We appreciate the good word and will continue to serve you with the high quality expect of our clients. Thank you for your patronage. Charles Koshgarian President"
TERESA O.
Oct 2014
unknown
Response from Koshgarian Rug Cleaners Inc
"Thank you for your patronage. Charles Koshgarian President"
Theresa C.
Sep 2014
unknown
TARA K.
Jul 2014
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Mary E.
Jun 2014
Koshgarian Rug did a great job cleaning my rugs - and I was concerned because they are very pricey rugs. I didn't realize how dirty they had gotten until I had then back - definitely brought out the colors in the rugs. They also have some great specials ... which is something to look out for. I would definitely use them again.
Response from Koshgarian Rug Cleaners Inc
"We appreciate your business and pride ourselves in quality workmanship. Thank you very much and we hope to be in service for you in the future. Charles Koshgarian"
Mary A.
Jun 2014
Every time the carpets come back looking wonderful. We have two dogs and a cat and there are many stains. Koshgarian gets the stains out and the carpets look like new. I highly recommend their service.
Response from Koshgarian Rug Cleaners Inc
"Thanks! We love pets too and have developed a method to rid odors and smells from textiles. Glad we can continue to help you! Charles Koshgarian"
Joy B.
May 2014
While getting my house ready to list and sell, I realized that my 2 area rugs are absolutely filthy but I had no idea about cleaning them, so I searched Angie's List, realized that Koshgarian is only a couple of miles from me and called. I spoke to Dan, who gave me options on getting the rugs cleaned and prices that were far less then even replacements, and even better, if I brought them over myself there was a discount. I drove over the same day with both rugs-the parking is accessible and the door was automatic, so I was able to wheel my little cart right in. I was immediately acknowledged and offered help. The guy helping me was pleasant and friendly, took my info, answered my questions, unrolled, measured and checked both rugs. He was nice and upfront about the condition of each and explained that they wouldn't be perfect because some stains don't come out and there was a lot of wear on both rugs-I almost laughed because I knew the smaller rug is inexpensive and that both were really dirty from years of use and three dogs but the kid helping me was very honest and nice. They told me that the rugs would be ready in 7 days. I got a call 6 days later that both rugs were ready for pick-up. I went in, another kid helped me, pulled my order right away and carried the rugs to my car. When I got the rugs home and unrolled them, both look far better then I ever expected! The bigger rug has some sentimental attachment, and I'm happy to say that it looks almost new! Patches where the knap had been crushed aren't visible and all but one mark is gone, and the remaining mark has been significantly lightened. I'm beyond happy with the outcome, will recommend Koshgarian and use them again.
Response from Koshgarian Rug Cleaners Inc
"We greatly appreciate your patronage and hope we can be of service to you in the future. Charles Koshgarian"
Charles D.
Sep 2013
Great Job!!! I dropped off the rug at the Hinsdale facility and it was done within a week. The staff was very courteous and provided answers to all my questions. Of particular interest was the fact that the area rugs are cleaned with a large machine as compared to the typical hand operated carpet cleaning machines. The finished product spoke volumes..... This is a great way of cleaning a rug and saving a few bucks by taking the effort to drop off/pick-up the rug at their facility. Also, plenty of parking and the customer enterance is located behind the building.
Robert P.
Aug 2013
We brought the rugs in and they were done in a week. The rugs were very clean and the colors were vivid.
Mary A.
Aug 2013
They did fine.
Barbara M.
Jul 2013
The work was fine. They did the best they could with the cleaning. There were some stains that they said they couldn't remove. The only criticism that I would have is that of the initial visit, where the young guy on the counter wasn't sure about stabilizing the rug rather advised to cut it down, which I decided that I didn't want to do. I checked with some other rug outlets. They told me how they could stabilize it, but they also wanted to charge more. I went back to Koshgarian and talked to the guy who actually did the work. He explained what they could do. They were lower in the pricing than the other people I have been talking about. They charged me less than the other people. I was satisfied with their work. I had used them in the past on another rug.
Response from Koshgarian Rug Cleaners Inc
"Not sure why we did not receive all A's. Our counter person was unsure what the best repair was for your rug and needed t investigate it with our repair man. Doesn't sound so unreasonable to me? As for our prices, we were the lowest which is what you were looking for with the repair anyway. You wanted to spend the cheapest amount of money for a professional restoration. Price was the deciding factor. Well we covered all you were looking for so we should get A's!"
Suzanne H.
Jun 2013
rs
Response from Koshgarian Rug Cleaners Inc
"Our truck starts with 100 gallons of water. When we run out of fresh water we need to fill it up so we can clean your carpeting. The truck heats the water when we have water in our tank. We always have hot water when we have fresh water in our tank. Dog oils are a problem and we are more than willing to come back to your home after 30 days for free. All you have to do is call the office."
Rebecca D.
May 2013
Excellent. They were on time to pick up the rugs, to deliver the rugs, and to come into clean the carpet. They were able to remove stains I was doubtful about. They were professional, friendly, and knowledgable. I will definitely use them again.
JOAN H.
Mar 2013
They are reliable and stand behind their work. They are wonderful.
Response from Koshgarian Rug Cleaners Inc
"Thank you for your patronage. We have loved cleaning for you for all these years! Charles Koshgarian Koshgarian Rug Cleaners, Inc."
Cathy G.
Mar 2013
I thought they were excellent. I called and they we were able to make an appointment in a couple of days. They came and were very professional also.
Louise B.
Feb 2013
pe
Response from Koshgarian Rug Cleaners Inc
"Yes, the text system with Angies List was not 100% accurate since we were not given a way to respond to your requests. But after lots of phone calls back and forth we finally were given access to communicate with you! Glad to be of service and appreciate your patronage! Charles Koshgarian"
Bernadette I.
Nov 2012
Excellent.
Response from Koshgarian Rug Cleaners Inc
"Thank you for the opportunity to take care of your upholstery cleaning. We appreciate your business and hope we can be of service in the future."
PETE R.
Jun 2012
See above.
Response from Koshgarian Rug Cleaners Inc
"Thank you for your response and review of our company. First and foremost, we apologize that you were not happy with the cleaning results you received on December 20, 2011. The men were scheduled with plenty of time in the day to perform your job, infact you were their first job of the day for which they arrived at 8:00AM and were not under any time constraints. They should have not had any problems performing whatever you required to complete your job to your satisfaction. If you wanted furniture moved, they were there to move the furniture. We were there for you to direct us what you would like cleaned. All you have to do is tell them what you wanted moved and they would have moved it. We did move some specified pieces of furniture, because the men found a permanent stain under a trunk as noted on your receipt. As far as your Christmas tree, I am not 100% sure what you mean for us to tell you? Sorry, I am lost there. Unless what you are saying is. Koshgarian's was not able to clean under the tree because it was set up and when you took the tree down there was an area (spot as you're calling it) that had not been cleaned. If so, all you had to do was call and we would have come over and cleaned that area after the tree was taken down. In regards to your edges in your bedroom, your invoice is checked off for soil filtration along edges, which is probably the "dirt" your speaking of. This was cleaned, but is very difficult if not impossible to get out. Soil filtration is caused by air passing through or across the carpet and being trapped, like an air filter, mainly along edges and where floors meet walls. The soil is a fine line and can penetrate deep into the yarns of the carpeting. Unfortunately, the discoloration cannot always be removed. There are methods, but no guarantees. We also left a review card for you to fill out stapled to your receipt and we did not receive it with any of your concerns as noted on this Angies List review. Also, we contact every client by telephone 1-2 days after we perform their job assignment and ask how the work came out and how the men performed. If we do not speak to a client because no one was home, we leave a voicemail and give them an opportunity to call us back. According to our records we show no negative response from your phone interview nor did we ever recieived a card from you. You did ask for our best or experienced crew and we sent Dylan, who is certified by the IICRC in carpet and upholstery cleaning and very rarely if ever, receives a negative complaint. All we can say is we are sorry you were unhappy with Koshgarian Rug Cleaners, Inc. If we would have received a negative response from your hand written reply card mailed to our office or a negative response from our quality control phone call, we would have come back and re-done the job until you were satisfied. Sonny will be contacting you today to attempt to satisfy your cleaning needs, even though it is 6 months after the scheduled work assignment. We want you happy and satisfied with our services and hope you will be satisfied with our response to this complaint. We never want to receive an F. Again, thank you for your input and comments. Charles Koshgarian Koshgarian Rug Cleaners, Inc. President"
Licensing
State Contractor License Requirements
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FAQ
Koshgarian Rug Cleaners Inc is currently rated 4.6 overall out of 5.
Koshgarian Rug Cleaners Inc accepts the following forms of payment: CreditCard
Yes, Koshgarian Rug Cleaners Inc offers free project estimates.
No, Koshgarian Rug Cleaners Inc does not offer eco-friendly accreditations.
No, Koshgarian Rug Cleaners Inc does not offer a senior discount.
Yes, Koshgarian Rug Cleaners Inc offers emergency services.
No, Koshgarian Rug Cleaners Inc does not offer warranties.