"Dear [Member Name Removed], Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take all feedback seriously and want to address your concerns. Project Delay: The project’s timeline was affected by the need to accommodate your schedule. We strive to work efficiently and in coordination with our clients' needs. Staffing and Cleanliness: We did not receive any immediate feedback about cleanliness issues, such as cigarette butts, during the project. If these concerns had been reported to us right away, we could have addressed them promptly. We will review our procedures to ensure that our team continues to uphold our standards and address any issues that arise. Quality of Work: We aim to deliver high-quality results. I’m concerned to hear about the damage you’ve mentioned. These issues were not communicated to us during the project; therefore, we missed the opportunity to address them promptly. Please provide details so we can rectify any issues and ensure your satisfaction. Communication: Effective communication is crucial for a successful project which goes both ways. We had constant communication with your mother which was there during the project. We reached out to you many times throughout the process, and it would take several days or more to receive a response. Not receiving feedback from you during the process does not give us the opportunity to address any concerns or issues as they might arise. Installation Concerns: We want to ensure that the installation meets your expectations. Since we did not have the chance to discuss any specific issues with you during the project, please call our office and provide more details so we can investigate and correct any errors or misunderstandings. We value your feedback and are dedicated to improving our services. If you are willing, I would appreciate the opportunity to discuss this further and work towards a resolution. Please contact me directly at (309)738-9108 at your convenience."

"I'm sorry that we were unable to do any work for you. When we talked on the phone I explained to you that I would not be able to get your doors and windows installed as quickly as you were hoping. It typically takes at least 2 weeks to get custom windows and doors in, and another couple weeks to get the job scheduled. I'm sorry if you believe there was a lack of communication, however we do our best to provide all homeowners the honest truth. It's unfortunate that you feel the need to leave a negative review for a job that was never performed."