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About us
The Renewal by Andersen of Chicago offers custom crafted, energy efficient replacement windows and doors for Chicagoland customers. Visit us at one of our Showrooms to view many of our replacement products, including double-hung windows, casement windows, gliding windows, bay or bow windows and a variety of entry and patio doors in both sliding door and French door styles. Or schedule an in-home or virtual consultation and we'll come to you. For a FREE consultation contact us at 1-866-801-4229. Renewal by Andersen offers a full-service replacement process, where you will get custom-built, energy-efficient windows and doors professionally installed for you. We'll send our Signature Service "A-Team" giving you the BEST home improvement experience you'll ever have!
Business highlights
30 years of experience
Services we offer
& Bows. Entry Doors & Patio Doors., Awnings, Bays, Casements, Gliders, Picture Windows, Replacement Windows - Double Hung, Specialty Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8323 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 2% | ||
| 2% | ||
| 2% |
Showing 351-375 of 323 reviews
Michael C.
May 2008
Didn't happen.
Myra G.
Mar 2008
Kim Lapaglia was the salesperson I dealt with, and she was very friendly and easy to work with. She returned my calls and emails promptly throughout the process. There was a good team of folks to work with, from Kim through the scheduling department to the two installation technicians that actually did the replacements, and they were very willing to work around my schedule. They came on time and completed the work they said they would each day, over a three day period overall. They worked in early January, and took care to protect carpet and furniture and cleaned up afterwards. One window specification was incorrectly sized by the factory, but was quickly replaced and installed within two weeks. I'm very satisfied, and noticed the difference in my heating bills. Anderson windows are higher priced than competitors I talked to, but seem worth it.
Michelle B.
Mar 2008
They did a great job! They were really fast and professional installation. Quality work and excellent follow up.
Craig Z.
Mar 2008
Andersen did a terrific job! Everyone who came to my home was extremely professional. The windows look great and the crew was neat and courteous. The best part was that I didn't have to travel all over Chicagoland looking at windows. The sales consultant came to my house and provided me with an estimate. Another gentleman came out to my house and measured. Finally, the installation crew came out and installed the windows and sliding door. I would definitely use them again.
Richard P.
Mar 2008
unknown
STEPHEN R.
Feb 2008
We called Andersen for an estimate to replace four windows in our house. Cindy Miranda came to our house and gave a very detailed presentation on the company and the product (and why they're so expensive). We discussed future projects which helped her determine what type of framing would be necessary for our projects. Once we placed the order, the company kept us informed of its status and they were ready to install the windows earlier than the initial estimate. The installers were very professional and did the job quickly and were able to comply with a request for installation of brackets for a flower box. They cleaned up after themselves when the work was finished. When it became clear that the screens we received were not the ones we thought we ordered, Andersen remedied the problem and delivered the new screens very quickly.
Sandy E.
Dec 2007
They do a great snow job. I suppose if I needed a new window (not glass) they might be a good company. I don't know. Angie's customers rate them highly. That's why I called them. But I don't think they gave me an honest assessment of the best and most economical way to solve the problem. They just want to push their product.
Response from Renewal By Andersen
"WE HAVE NO RECORD OF GOING TO THIS HOME SO I AM UNABLE TO ASSESS THE SITUATION AND TO SEE WHO SPOKE TO THIS MEMBER. IF THE INITIAL PHONE CALL HAD INDICATED THAT GLASS REPAIR NEEDED TO BE DONE WE WOULD NOT HAVE GONE TO THE HOME SINCE WE ARE NOT SET-UP TO REPLACE GLASS ON ANY WINDOWS OTHER THAN OUR OWN. I CAN SINCERELY SAY THAT WE ARE NOT TRYING TO "SNOW" ANYONE. WE WILL RECOMMEND THE BEST SOLUTION FOR THE CLIENT'S HOME AND WHAT WILL BEST FIT THEIR NEEDS."
Kathleen D.
Oct 2007
The sales rep is wonderful, quick at coming out, and good at explaining everything. They had installed 17 windows, on the first floor, three years ago. They had been great. However, this time they were not that good at cleaning up. The 17 windows had cost $1365.
JOHN M.
Oct 2007
Their sales representative was extremely professional, knowledgeable and able to answer all of our questions with good follow up.
KATHLEEN R.
Sep 2007
They really did a wonderful job; the quality of work goes well with the price. They were expensive, but they did good work. The crew members that came out were like old world craftsman and just did fabulous detailed work.
REID H.
Sep 2007
Overall, I was very pleased with the quality of work and products. As typical with projects this size, the first part of process meant dealing with a sales rep. With any company, I have always thought this to be the most painful step. They tend to over-promise and underestimate the scope and difficulty of the job. It was no different in this case as well. I have learned though not to judge companies by their sales reps, because most tend to be inadequate. I usually make sure to speak to the contractors and ask the hard questions when they come out to measure for the estimate. In our case, the confusion appeared on the patio door rebuild. We were given drawings and an estimate for the work. When the contractors showed up, they looked a bit confused about the scope of the job. However, they performed an incredible job.They were one of the hardest working crews I have ever seen. Quality is not a question for Anderson, Pella, Marvin, Etc. But installation matters a great deal.
JOHN S.
Sep 2007
Very nice to deal with. willing to help with any problems. I would highly recommend.
SANDRA M.
Aug 2007
They arrived 20 minutes early. I had just arrived home myself only minutes earlier. I really wish they would call to let people know if there will be a earlier arrival/delay. Other than that, the overall experience went very well. The 2 workers were very tidy. The window was located upstairs and they had the whole stairway leading to the bedroom lined with drop cloths. The area was just as clean when they left as it was when they arrived. The window itself was installed well and looked just as expected.
Caryn S.
Aug 2007
I needed several windows replaced and 3 of them were extremely large windows that most companies wouldn't touch. Renewal replaced them. They even took a picture of the decorative grilles from the original dining room windows and replaced them in the same custom pattern on the new windows. My only issue was that the last person who came out before they were installed had doubts that they could do the job and never informed me that the job was accepted until I contacted them two weeks later.
TRACY M.
May 2007
They're not the cheapest, but it was done right. They did what they said they would, exactly.
CYNTHIA G.
May 2007
This was a multi-step process which proceeded on my time-frame with little pressure from the sales staff. First, a sales person came to my home to take preliminary measurements and discuss which type of windows and installation I desired. Second, a technical specialist came, reviewed my selections, measured precisely the dimensions to be built, labeled the windows to correspond for installation, and noted special installation concerns. It would take 6-8 weeks to build my windows. During the build, an installation appointment was set. Due to my schedule, I had the windows installed 4 months after I signed my quote. The installation was confirmed a few days before. The crew arrived as scheduled. Shielding was laid down to protect my stairs and carpeting. Installation happened quickly and was done in in 8 hours. They were very neat and careful of my possessions. In fact, they left my rooms cleaner than the rooms were when the team arrived.
Catherine S.
May 2007
Received materials and a DVD to watch prior to the sales rep coming out. The sales rep, Cindy, was very pleasant and very well informed. She did indicate that renewal was probably more expensive than other bids we would receive, but they had the superior product. Decided not to use them based on cost due to the fact that we are planning on staying in the house for only 3 more years. If we planned on living here longer, we may have purchased from them as the products due seem very good.
RODGER E.
Mar 2007
I have chosen a different vendor to do the work.
MICHELE K.
Mar 2007
We were disappointed in that we didn't understand what they would look like afterwards versus the full-frame replacement. But we really liked the product and they have a great warranty that extends beyond our ownership of the house. We are going to go ahead and get some other windows replaced. We set up a meeting with them that we needed to be there for. They couldn't make the scheduled time. They came but never told us they were there, but they are giving us a discount on our current job for the time and trouble.
DAVE M.
Mar 2007
We purchased our house knowing we would have to do a full window replacement. The original windows were steel framed casements, half of which didn't even close or function properly and had cracked glass. The hardest part of our experience was waiting the 8 weeks in a cold, drafty house for our windows to be delivered! We called Andersen because of the reviews on Angie's List, but we also interviewed contractors who sold Pella and Marvin (pretty much the top 3 manufacturers). In the end, we chose Andersen because of their product. But the company also does a fantastic job from the first sales call to the follow up. The day our windows were scheduled to be put in, it started snowing. They showed up on time and worked through a blizzard to get the job done in two days. (I didn't think that was even possible, but no snow got in our house.) The installers were 7 experienced men who I would describe as "old world craftsmen." For an investment like this, I highly recommend talking to Andersen
Kenneth E.
Feb 2007
The windows were installed, but the wrong mullions were sent. The company wasn't very responsive to getting the job done and seemed to drag their feet. The window was installed in July 2004 and the job was not entirely completed until March of 2005. Frost forms on the inside of the window frame when it's below zero outside. Renewal rep. John, says that this shows the window is doing its job, but I'm surprised that a window this expensive leaks cold air into the house as much as it does. They say they can't do anything about the frost.
Response from Renewal By Andersen
"WE CLEARLY MISDIAGNOSED THE ISSUE ON THE PHONE INITIALLY AS HE POINTED OUT. HE SENT ME DIGITAL PICTURES AND AN E-MAIL THE DAY HE MADE THIS ANGIE'S LIST POSTING. I RESPONDED THE NEXT DAY AND WE SENT A SERVICE TECHNICIAN OUT TWO DAYS LATER TO TAKE A CLOSER LOOK. OUR SERVICE TECHNICIAN DID ADD SOME INSULATION BEHIND THE WINDOW MULL SHOWN IN THE PICTURES. THIS SEEMS TO HAVE FIXED THE PROBLEM. ON MARCH 2, I FOLLOWED UP WITH HIM TO SEE IF HE HAD ANY PROBLEMS AND HE ACKNOWLEDGED THAT HE HADN'T. HOWEVER, WE DID NOT EXPERIENCE THE SAME DEGREE OF EXTREME COLD WEATHER WE ENCOUNTERED IN LATE JANUARY. I ASSURED HIM THAT WE WOULD TAKE ANOTHER LOOK IF THE PROBLEM EVER COMES UP AGAIN. OUR INTENT WAS NOT TO DISCOUNT THIS PROBLEM AND WE HAVE CHANGED OUR PROCESS TO IMPROVE OUR INITIAL PHONE DIAGNOSIS OF EXTREME ISSUES LIKE THIS ONE."
David A.
Jan 2007
Very poor performance all around. They took us off the market from seeking other bids with the 50% deposit and then failed to follow through on timely delivery. Several calls to Renewal By Andersen pressing for the refund they had agreed to five weeks earlier were ducked and not returned until they finally did refund the money.
FRED R.
Dec 2006
Sales rep was very pleasant and punctual. Estimate was given on the spot. Installation was done quickly and smoothly. Will hire them again even though they are expensive.
John M.
Oct 2006
They did most of the work in one day. The follow up from the salesperson, Annette was fantastic. She even stopped by afterwards to take a look.
JO R.
Oct 2006
They did very nice work. I was working with the bungalo assn. in Chicago and they needed an additional estimate which they did provide. However, because of the time frame the estimate did go up from the original which I expected.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Renewal By Andersen is currently rated 4.8 overall out of 5.
Renewal By Andersen accepts the following forms of payment: CreditCard
Yes, Renewal By Andersen offers free project estimates.
No, Renewal By Andersen does not offer eco-friendly accreditations.
No, Renewal By Andersen does not offer a senior discount.
No, Renewal By Andersen does not offer emergency services.
No, Renewal By Andersen does not offer warranties.
Contact Information
2300 Ridge Dr, Glenview, IL 60025
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