CertaPro Painters® of Chicago & North Shore
About us
At CertaPro Painters, our reputation is based on Certainty — your Certainty of a job well done. We focus on the details of every project — interior and exterior — and we focus on you, our client. We recognize that home and business painting is not an everyday occurrence for you. There is education and preparation that needs to occur to ensure your project goes smoothly and according to your expectations. We do this through a process of communication and education so we can co-create the best possible painting experience with you. Additional Contact name Ottis Ballenger, [email protected]
Business highlights
Services we offer
Residential and commercial interior & exterior painting, carpentry, drywall repair, gutter cleaning, power washing, wallpaper hanging & faux finishing., wallpaper removal
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 2% | ||
| 3% | ||
| 2% |
"I'd like to 1st point out that the customer has paid nothing. At our own risk we take full payment when the customer, NOT CertaPro, says the job is complete. Secondly, I want to state that in my entire career, this is the only customer I have ever walked away from, and neither I nor any of my employees will ever return to his home. We provided him with 3 competitors (names and phone numbers) that would assist him with his wants. The litigious insinuation (legal department?) is not surprising and provides the reader a glimpse into the character needs we were dealing with, not to mention the joy that the customer takes in the complaint process. Picking out only 4 points in the review, please see my responses: 1) Never prime under porch & floor paints as it is an inappropriate application for primer. Ideally never prime under decking stains (unless you're using a boutique primer like Mad Dog Deck fix where wood is heavily splintered). Decking products are low-viscosity and designed to bond/penetrate to wood directly; when you prime, you defeat the system. Any knowledgeable paint Representative or store employee will know this. 2) Unfortunately, the one sided story portrayed above doesn't show a good pic of the 2nd stair from the bottom that's holding beautifully; it looks nice because it is the only one we agreed to replace in the contract. While the other treads should absolutely be replaced (along with all of the damaged decking boards), it was not what the customer requested (at least not until he saw how well the damaged boards endured over winter). 3) On May 29th, the customer agreed that we should return to do rework when his new grass that he planted had become established. He communicated to us on June 27th that the grass was establish and we placed the project back in the production queue. Upon completing the in-progress jobs we had already committed to prior to June 27th, this project was slated to re-commence. The customer was not okay with that approach & demanded we remove painters from in-progress jobs to produce his work (the scope of which he wanted expanded to replace more wood). I explained to the customer that we made commitments to other customers while we awaited his "go-ahead" and that I was not willing to break those commitments. 4) Note that this review was posted on 8/8/2018: I'm responding on 8/9/2018 (I'm not sure when Angie's List will post it). Angie's List did send us the notification of the review (at 6:31 am this very morning). My apologies for not being able to respond earlier. . . again, a picture into the customer's disposition. Though slightly longer than the other average written communication from him (which we preserved), the length and tone of this review are consistent with the customer's style. 16,000 characters, single spaced and in 12 font (about 3 pages of writing) is what this customer prepared to simply speak his mind--we could probably solve some major world issues in 16,000 words. Showing the endurance of paint on bad wood only proves that paint does not endure on bad wood. . . our contract, naturally, states this in writing. At the end of the day, the customer has a new stair tread and several new fascia boards; his front porch & garage soffit were repainted and the areas of the porch that are not rotted and in need of replacement are holding beautifully. He has paid nothing but wishes to pursue a legal department (in Pennsylvania), and contact the Better Business Bureau rather than seek out another provider. I'm now motivated post-review to call the painters I recommended to the customer and give them fair warning: "Provider Beware." The platform to slander is his. . . and he is free to speak his mind; clearly, he enjoys doing so to his own discredit."
"This is not our review. We are a Glenview Illinois based company and have never worked in Arizona. We will contact Angie's List to correct."
"Our customer expresses several concerns about his project. Naturally, we understand the customer's concerns. We attempted the most expedient method to resolve each aspect of doubt (via a production team); however, he showed more interest in having his estimator (who is not part of the production team and was in California during the production of the project) resolve them instead. As the production scheduler and Customer Service Lead, I can personally vouch for our repeated attempts to coordinate with the customer to make remedy through a process which has proven successful for nearly 100% of our customers, and we believe our ratings bear this out. Customers who hire CertaPro contract with a professionally-managed company, not a "bucket painter". We ask for full payment upon completion and a formal walk-through "Pride Walk" performed by a crew foreman with the Owner on each project. If a customer is not satisfied with the final result, we do not expect payment until he / she is. To close that loop, we employ a 3rd Party to follow up with our customers to validate that their experience was exceptional. It is through this mechanism that our foreman and staff are graded and incentivized. It is also through this mechanism that we have consistently earned Angie's Super Service award year after year."
Second, once we were prepared to move forward with the job CertaPro's scheduling department worked closely with us. We experienced several rain delays but we were always well informed in advance of scheduling situations by Patti. Th communication was excellent.
Once the job started the painting crew arrived on schedule and kept us well informed of their progress. It was a four day job and they cleaned up each evening. The workmanship was excellent and they left our property in pristine condition. This was a very professional crew!
The entire process was seamless with respect to working with CertaPro and the results were beyond our expectations. While the price may seem expensive, we elected to go with a very high quality paint and have two coats applied. This ensures that ongoing maintenance will be reduced.
Finally, CertaPro provided us with an ongoing maintenance plan regarding how to properly maintain the structure and how to handle winter snow removal to minimize damage.
I would highly recommend CertaPro for any difficult outside painting job. We found them to be extremely professional and reasonable considering the scope of work. They were recommended to me by my daughter who has used them on several projects and has been very satisfied with their work.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1816 Johns Dr, Glenview, IL 60025
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