Abt Electronics
About us
Abt Electronics, founded in 1936, is the largest independent, single-store appliance and electronics retailers in the country. The third-generation family run Abt Electronics provides unparalleled customer service with its team of 1,300 expert staff members at its Glenview, Ill.-based store, which boasts a 100,000 square-foot showroom on 37 acres. The company has been recognized by the Chicago Tribune as the “Top Large Workplace in Chicago” for two consecutive years. Abt services customers nationwide through Abt.com, where customers can receive advice and customer support through the site's live chat feature, email and toll-free phone number. Abt has its own 12,000 square-foot recycling center and features an atrium where customers gain access to its boutique stores-within-a-store such as The Apple Boutique. For more information, visit Abt.com. Additional DBA - Abt Electronics & Appliances. Additional phone number - (888) 228-5800
Business highlights
89 years of experience
Services we offer
Appliance and electronics installation and repair. Car audio/video installation and window tinting. Home and commercial custom audio and video installation. Smart home product integration. Water heater installation and general plumbing services. HVAC installation and service. Home and commercial security and alarm systems. Generator sales and installation.
Accepted Payment Methods
- CreditCard
Reviews
4.8836 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 3% | ||
| 2% | ||
| 2% |
Showing 801-825 of 836 reviews
THERESA M.
Oct 2005
VERY GOOD- THEY OFFERED A GOOD DEAL ON THE PACKAGE. INSTALLERS WERE HERE WHEN SCHEDULED. THERE WAS A PROBLEM WITH THE STOVE INSTALLATION WHICH WAS REMEDIED RIGHT AWAY.
GRACE V.
Oct 2005
WE GOT A VERY GOOD PRICE FROM ABT. WITHIN A WEEK OUR APPLIANCES WERE DELIVERED AND INSTALLED. A FEW DAYS LATER WE COULD SMELL GAS FROM OUR STOVE AND WE CALLED ABT. LITERALLY IN 10 MINUTES, THEY CAME OUT AND FIXED A FAULTY VALVE.
RICHARD B.
Oct 2005
THE SALES PERSONNEL ARE VERY KNOWLEDGEABLE AND HELP MAKE LARGE COMPLICATED DECISIONS MORE STRAIGHT FORWARD. A BIT PRICIER THAN OTHER APPLIANCE STORES, BUT WORTH THE EXTRA.
BRIAN H.
Oct 2005
THE OVERALL EXPERIENCE WAS GREAT. THERE WAS NO PRESSURE FROM THE SALES SIDE. THEY LET ME BROWSE UNTIL I HAD NARROWED THE CHOICE DOWN TO THREE MODELS AND NEEDED ANSWERS TO SOME QUESTIONS. THE SALES PERSON WAS VERY HELPFUL AND KNOWLEDGEABLE. SHE WAS VERY ATTENTIVE, EVEN WHEN I DECIDED TO TAKE A FLOOR MODEL BECAUSE OF A SUBSTANTIAL DISCOUNT. THE DELIVERY CREW WAS PROMPT, COURTEOUS AND VERY CAREFUL WHEN THEY DID THE INSTALLATION. I WILL BE SURE TO RECOMMEND ABT TO ANYONE LOOKING FOR ANY TYPE OF APPLIANCE OR ELECTRONICS.
ROBERT H.
Oct 2005
I PURCHASED A RECEIVER AND IT DIDNT WORK OUT. IN SPITE OF A 30 DAY RETURN THEY ACCEPTED IT FOR A REFUND AFTER 34 DAYS. NO QUESTIONS ASKED. OTHERS COULD LEARN FROM THEIR CUSTOMER SERVICE
DAVID S.
Oct 2005
SALESMAN KEN WAS COCKY AND CONDESCENDING. THE TWO GRUMPY DELIVERY MEN WERE OVER 30 MINUTES LATE WITH NO CALL AND NO APOLOGY UPON ARRIVAL. HOWEVER, THE DELIVERY MEN WERE QUICK AND KIND ENOUGH TO SWEEP UP 40 YEARS OF DUST UNDER OLD MACHINES BEFORE INSTALLING THE NEW ONES.
ALICE J.
Oct 2005
THEY ARE WORTH THE PRICE WHEN YOU CONSIDER THE COMPETITION. THEY ARRIVED WHEN THEY SAID THEY WOULD, AND TOOK CARE OF THE PROBLEM FAST. THEY KEEP STOCK OF MANY PARTS. THEY ARE VERY CUSTOMER SERVICE DRIVEN.
THOMAS D.
Oct 2005
AS ALWAYS, SALESPERSON WAS EXTREMELY KNOWLEDGEABLE AND HELPED US CHOOSE THE RIGHT DRYER FOR US. HE DID NOT TRY TO ''UPSELL'' US, WHICH WE GET SO OFTEN ON APPLIANCE SALES. WE GOT A DECENT DEAL, ABOUT AVERAGE FOR ABT AND ABOUT $20 LESS THAN COMPARABLE HOME IMPROVEMENT STORE PRICE. WE MISSED THE ORIGINAL DELIVERY CALL, AND THEY WERE VERY UNDERSTANDING WHEN WE CALLED BACK TO RESCHEDULE. THEY QUICKLY RESCHEDULED DELIVERY FOR TWO DAYS LATER WITHOUT ANY ATTITUDE. THE INSTALLERS WERE VERY PROFESSIONAL AND DID SOME EXCELLENT VENTING IN A SMALL SPACE.
BOB D.
Oct 2005
THEY WERE HELPFUL AND PROFESSIONAL. MALCOMB WAS OUR SALESPERSON AND HE DID A NICE JOB OF OFFERING ALTERNATIVES AS WELL AS MAKING SOME DECISIONS HIMSELF (WE DIDNT WANT TO BE OVERWHELMED WITH CHOICES). MARK AND HIS CREW DID A VERY GOOD JOB INSTALLING. WE HAD A SMALL PROBLEM, THEIR PHONE SERVICE WALKED ME THROUGH SOME DIAGNOSTICS AND THEY WERE OUT THE NEXT DAY TO CORRECT IT.
PRESTON S.
Oct 2005
SERVICE WAS VERY HELPFUL. ALTHOUGH THEY APOLOGIZED FOR HAVING TO CHARGE FULL PRICE, THEY GAVE ME PLENTY OF DOCUMENTATION WHICH I SUBMITTED TO COMCAST FOR A FULL CREDIT TO MY CABLE SERVICE BILL. THEY FIXED THE PROBLEM IN LESS THAN AN HOUR AND WERE CAREFUL TO LISTEN TO ME DESCRIBING THE PROBLEM. THEY ALSO CAME OUT THE VERY NEXT DAY AFTER I CALLED EVEN THOUGH THEY DIDNT INSTALL MY HOME THEATER SYSTEM, OR CAUSE THE MALFUNCTION.
PAULA M.
Jul 2005
I VISITED SEVERAL APPLIANCE STORES, AND THE SALESPERSON HERE WAS THE MOST HELPFUL OF ANY THAT I VISITED. SHE REALLY KNEW HER PRODUCTS, AND GAVE ME GOOD RECOMMENDATIONS, NOT JUST FOR THE MICROWAVE, BUT FOR A BUNCH OF OTHER APPLIANCES THAT I'LL BE GOING BACK FOR SOON.
MARK H.
Mar 2005
WE PROVIDED SPECS TO 5 DIFFERENT CHICAGO AREA APPLIANCE STORES AND CONSIDERED ONE INTERNET SITE. ABT WAS CHEAPER BY $800 OVER THE NEXT BEST BID. SOME OF THE OTHERS CAME DOWN TO MATCH ABT'S PRICE, BUT BASED ON OUR LONG AND POSITIVE EXPERIENCE WITH ABT AND THE FACT THAT IT LEAD THE OTHERS TO THIS PRICE, WE BOUGHT FROM ABT. DELIVERY DATE AND PERFORMANCE WAS AS PROMISED. WE FOUND THE LCD TV AT A NEW YORK-BASED INTERNET SITE FOR $220 LESS THAN ABT, SO ABT MATCHED THE LOWER PRICE. IN 23 YEARS AND OVER $100,000 IN PURCHASES AT ABT, WE HAVE HAD EXCELLENT EXPERIENCES--NOT FLAWLESS, BUT THE STORE TRIES HARD TO RESOLVE ITS MISTAKES REASONABLY AND WITHOUT MY NEEDING TO ACTIVELY BEG THEM FOR FAIR TREATMENT.
MARY N.
Jan 2005
I GOT GREAT APPLIANCES AND AM OVERALL VERY HAPPY WITH THE PRICING THEY GAVE ME. LESLIE ROBINSON WAS THE SALES PERSON I USED AND SHE WAS GREAT.
DREW G.
Nov 2004
SHELLY WAS OUR ASSOCIATE. HE WAS VERY POLITE AND KNOWLEDGEABLE. WE HAD PRE-SELECTED THE UNITS WE WERE INTERESTED IN, AS PART OF OUR KITCHEN REMODEL. HIS PRICES WERE GOOD. HE MATCHED THEIR PRICE WITH OTHER PRICES WE HAD. THEY ARE NOT A BAD COMPANY. I PURCHASED THE APPLIANCES ON A WEDNESDAY. THEY DELIVERED THEM AND INSTALLED THEM ON SATURDAY MORNING. I WAS VERY SATISFIED WITH THE EXPERIENCE THEY HAVE. WE HAVE PURCHASED SEVERAL APPLIANCES FROM THEM BEFORE. I HIGHLY RECOMMEND THIS COMPANY.
Homeowner
Aug 2004
PRICE IS THE COST OF THE FREEZER, NO ADDITIONAL COST TO REMOVE THE OLD ONE. THEY KNEW WHAT THEY WERE DOING. THEY REMOVED THE DOORS AND HANDLED THIS HUGE FREEZER LIKE IT WAS A CANDY BAR. THEY WERE VERY PROFESSIONAL AND METICULOUS. THEY DID A FANTASTIC JOB.
ELLEN F.
Jul 2004
THE ENTIRE TRANSACTION WAS A DISASTER FROM START TO FINISH. I WENT INTO ABT WITH ALL THE SPECS OF THE AC UNIT BEING REPLACED, BUT WAS SOLD THE WRONG REPLACEMENT AIR CONDITIONER ANYWAY. WHEN DELIVERED, IT HAD TO BE RETURNED TO THE STORE. IN ADDITION, I SHOULD HAVE BEEN SOLD A NEW SLEEVE TO GO INSIDE THE EXISTING SLEEVE. WHEN THE CORRECT UNIT AND SLEEVE WERE DELIVERED, WHAT I HAD BEEN TOLD WOULD BE A SIMPLE AND STRAIGHTFORWARD INSTALLATION TURNED OUT TO BE AN HOUR OF POUNDING AND BROKEN PLASTER. THE INSTALLERS WERE NOT ENTIRELY FAMILIAR WITH THE UNIT THEY WERE INSTALLING. BASIC STUFF LIKE HOW TO REMOVE THE FRONT GRILL. THEY LEFT A HORRIBLE MESS FOR ME TO CLEAN UP. FINALLY, INSTEAD OF BEING BILLED FOR THE DIFFERENCE BETWEEN THE WRONG ITEM AND THE CORRECT ITEMS, I WAS CHARGED, IN FULL, TWICE! I HAD TO CONFER REGARDING MY REFUND. I WAS EXTREMELY DISAPPOINTED WITH THE WHOLE PROCESS, AND HAVE LOST FAITH IN ABT.
GABRIELA T.
Jul 2004
THEY HAD BEST PRICES, THEY RETURNED OUR CALLS PROMPTLY. OUR SALESMAN, ERIC BENJAMIN, WAS GREAT. THEY WERE COURTEOUS, THEY CALLED ME TO LET ME KNOW ABOUT COOKING CLASS TO LEARN TO USE MY OVEN.
RACHEL K.
Jun 2004
DEFINITELY NEGOTIATE WITH THEM AND DO YOUR RESEARCH. I PRICED THINGS OUT ONLINE FIRST. WHEN I CALLED SEVERAL TIMES TO GET THE PRICE, I WAS QUOTED A DIFFERENT PRICE EACH TIME. THERE WAS ALWAYS SOME SALE THAT WAS SUPPOSEDLY ABOUT TO END. AFTER I NEGOTIATED A GOOD PRICE, THEY NICKEL-AND-DIMED ME WITH ADDED CHARGES TO REMOVE THE OLD FRIDGE, TO HAVE THE NEW FRIDGE OPEN TO THE LEFT, AND TO HOOK UP THE ICEMAKER (EVEN THOUGH THE WATER LINE WAS ALREADY THERE). SO BE AWARE OF THINGS LIKE THAT. OVERALL, THEY HAVE A WIDE SELECTION, THE PRICE STILL BEAT THE COMPETITION, AND THE GUYS WHO CAME TO INSTALL IT WERE VERY GOOD.
DIANE M.
Feb 2004
THE BEST APPLIANCE SHOPPING EXPERIENCE IVE HAD. THEY HAVE A VERY LARGE SHOWROOM, BUT THEIR SALESPEOPLE ARE DEVOTED TO PARTICULAR PRODUCT TYPES, WE HAD ASSISTANCE WITHIN 60 SECONDS. WE WERE IN AND OUT WITHIN 5 MINUTES. THEY GAVE FREE DELIVERY AND TAKE AWAY OF OUR OLD STOVE. VERY REASONABLE INSTALLATION COST.
Harvey K.
Feb 2004
APPLIANCE ARRIVED AT PROMISED TIME. INSTALLATION OF A LARGE REFRIGERATOR AND A NEW ICEMAKER WAS DONE WITH GREAT CARE AND EXPERTISE. OLD REFRIGERATOR WAS REMOVED. THE NEW REFRIGERATOR WAS COMPETITIVELY PRICED.
HEATHER M.
Jan 2004
THE WORK WAS SLOPPY. LYING TO YOUR CUSTOMERS IS NOT PROFESSIONAL.
TOM H.
Oct 2003
INSTALLATION WAS POOR. THEY MADE THREE TRIPS WITH THREE DIFFERENT TRIM KITS, NONE OF WHICH FIT.
BARRY A.
Oct 2003
THEIR DELIVERY AND INSTALLATION CREW WAS ON TIME AND DID A GOOD JOB. ABT HAS AN EXTENSIVE WEB SITE THAT INCLUDES MOST OF THEIR APPLIANCES AND PRICES. HOWEVER, NOTHING BEATS GOING TO THEIR STORE; THE OVEN I BOUGHT WAS OFFERED WITH A $100 REBATE WHICH WAS NOT MENTIONED ON THE WEB SITE.
CHRIS B.
Sep 2003
IT TOOK 3.5 WEEKS FROM THE INITIAL CALL TO GET THE PART INSTALLED; THEY WERE PROMPT AND COURTEOUS, BUT THE TURNAROUND TIME WAS TOO DARN LONG. THE WORST PART WAS THAT AFTER THEY GOT THE PART SHIPPED TO THEM, *THEN* THEY SET UP THE HOUSECALL WITH ME -- AND THERE WAS A WEEKLONG WAIT FOR A TECHNICIAN. SUBPAR.
KELLY L.
Aug 2003
BEAUTIFUL NEW FACILITY. DELIVERY OF TV PRODUCTS WAS PROMPT, FELLOWS PUT STAND TOGETHER, HOOKED IT ALL UP AND EXPLAINED REMOTE CONTROLS. DISAPPOINTED BY A/C PURCHASE, THE SALESMAN WAS COMPLETELY WRONG AND MY WINDOW IS MUCH WIDER THAN UNIT.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Abt Electronics is currently rated 4.8 overall out of 5.
Abt Electronics accepts the following forms of payment: CreditCard
No, Abt Electronics does not offer free project estimates.
No, Abt Electronics does not offer eco-friendly accreditations.
No, Abt Electronics does not offer a senior discount.
No, Abt Electronics does not offer emergency services.
No, Abt Electronics does not offer warranties.