Abt Electronics

About us

Abt Electronics, founded in 1936, is the largest independent, single-store appliance and electronics retailers in the country. The third-generation family run Abt Electronics provides unparalleled customer service with its team of 1,300 expert staff members at its Glenview, Ill.-based store, which boasts a 100,000 square-foot showroom on 37 acres. The company has been recognized by the Chicago Tribune as the “Top Large Workplace in Chicago” for two consecutive years. Abt services customers nationwide through Abt.com, where customers can receive advice and customer support through the site's live chat feature, email and toll-free phone number. Abt has its own 12,000 square-foot recycling center and features an atrium where customers gain access to its boutique stores-within-a-store such as The Apple Boutique. For more information, visit Abt.com. Additional DBA - Abt Electronics & Appliances. Additional phone number - (888) 228-5800

Business highlights

89 years of experience

Services we offer

Appliance and electronics installation and repair. Car audio/video installation and window tinting. Home and commercial custom audio and video installation. Smart home product integration. Water heater installation and general plumbing services. HVAC installation and service. Home and commercial security and alarm systems. Generator sales and installation.

Accepted Payment Methods

  • CreditCard
Reviews
4.8836 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
3%
2
2%
1
2%
Showing 201-225 of 836 reviews
Patrick E.
Jun 2015
4.0
Yes, I recommend this pro
unknown

Larry K.
Jun 2015
5.0
$8,000
Awesome.  I can say enough good things about the quality and attention to details that ABT provides.   I would not buy from anyone else in Chicagoland.

Kathy S.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Pete S.
Jun 2015
4.0
Yes, I recommend this pro
$1,000
unknown

Douglas W.
Jun 2015
5.0
Yes, I recommend this pro
$200
unknown

Brenda K.
Jun 2015
5.0
Yes, I recommend this pro
$9,500
Professional service each and every time!  Now able to deliver to Dowagiac, MI.  Yea!

Sharon W.
May 2015
5.0
$5,000
unknown

Scott M.
May 2015
5.0
Yes, I recommend this pro
$1,800
unknown

Joanne P.
May 2015
3.0
I spent thousands of dollars on Bosch washer and (ventless) dryer. After only six days, the dryer will not turn on. I cannot get Bosch to come and service the dryer because they are "too busy" (Word to the wise, avoid Bosch appliances as well as Abt) I called Abt to see if they could send someone to figure out the problem. The "customer service" rep told me she would "do me a favor" and send someone in two days, otherwise it would be more than a week. The problem is that I have other appointments on the day they could come. I asked if they could come before noon or after 2-3PM. The so-called "customer service" rep asked "do you want to schedule this or not?" Appallingly rude when an expensive item stops working after less than a week. I am willing to work with them, but I don't feel that I should have to clear an entire day for this. I already did that when the appliances were delivered. I was willing to do so. But when an appliance STOPS WORKING after less than a week, Abt should bend over backwards to make it right. Go ahead and shop their pretty showroom, but go somewhere else to purchase your appliances. They do not care about you once they have your money in their pockets. This is a shoddy, unethical way to treat customers. You can do better. Can Abt? Update: In desperation, I contacted the sales person by email. He responded today and offered to switch out the dryer with a new one. I'm still not happy with the process, though. All I asked for was for someone to take a look at the dryer. I don't think I (or anyone) should have to beg customer service and the salesperson for action on a brand new appliance that stops working.
Response from Abt Electronics

"Abt schedules about 500 service calls a day and we do our best to accommodate a time request. We also call 30 minutes prior to our arrival to ensure so you aren't waiting around all day for service. We have been in business since 1936 and have won ethics awards from the Better Business Bureau. We apologize for any inconvenience this has caused. On Saturday, 5/16 the customer was in communication with a sales associate and a store manager. The customer was provided the option to exchange the unit or proceed with a service call. The customer informed the store manager, the unit is now working and opted to keep the unit. At Abt, our goal is your complete satisfaction. If you are still having any issues with your products, please let us know. We are here to help."


Kathleen M.
Apr 2015
5.0
Yes, I recommend this pro
unknown

MARY Z.
Apr 2015
5.0
Yes, I recommend this pro
unknown

ELIZABETH S.
Apr 2015
5.0
Yes, I recommend this pro
$500
unknown

Mike M.
Apr 2015
5.0
Yes, I recommend this pro
They were extremely polite, reliable and cost competitive.

Jonathan M.
Apr 2015
5.0
Yes, I recommend this pro
unknown

Nancy L.
Apr 2015
5.0
Yes, I recommend this pro
$189
unknown

COLLEEN H.
Apr 2015
5.0
Yes, I recommend this pro
$500
unknown

Sheila H.
Apr 2015
4.0
Yes, I recommend this pro
unknown

DONALD H.
Apr 2015
5.0
Yes, I recommend this pro
$4,000
unknown

Constance M.
Mar 2015
5.0
Yes, I recommend this pro
$1,300
They sell a lot of TV's, washers, dryers and other appliances. They are a little higher than a major electronic retail store but they sell similar goods. They had the best prices locally for the items and provided quick delivery and replacement of the washer when there was a problem. The staff interaction was very good. We liked their selection and they all seemed knowledgeable about the items in their department. Delivery and service is good. We were happy all the way around. If you go on weekends or at a sale they are really busy on the floor but they still have a lot of people who are helpful so it is not like you are waiting around.   

Ronald K.
Mar 2015
5.0
Yes, I recommend this pro
$6,000
I got a little bit left to do. So far it has been very good. They did pretty good. We went with them on the strength of their reputation for good customer service, and it has been good so far. I paid for it so nothing is for nothing.

JAMES C.
Mar 2015
5.0
$300
unknown

Harold K.
Mar 2015
5.0
Yes, I recommend this pro
$150
It's installed, it looks secure and it looks installed properly over the range. They are very reliable company.

Nancy W.
Mar 2015
5.0
$1,200
unknown

ERNESTINE A.
Mar 2015
5.0
Yes, I recommend this pro
unknown

Peter L.
Mar 2015
5.0
Yes, I recommend this pro
$850
unknown
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Showing 201-225 of 836

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Abt Electronics is currently rated 4.8 overall out of 5.
Abt Electronics accepts the following forms of payment: CreditCard
No, Abt Electronics does not offer free project estimates.
No, Abt Electronics does not offer eco-friendly accreditations.
No, Abt Electronics does not offer a senior discount.
No, Abt Electronics does not offer emergency services.
No, Abt Electronics does not offer warranties.