Abt Electronics
About us
Abt Electronics, founded in 1936, is the largest independent, single-store appliance and electronics retailers in the country. The third-generation family run Abt Electronics provides unparalleled customer service with its team of 1,300 expert staff members at its Glenview, Ill.-based store, which boasts a 100,000 square-foot showroom on 37 acres. The company has been recognized by the Chicago Tribune as the “Top Large Workplace in Chicago” for two consecutive years. Abt services customers nationwide through Abt.com, where customers can receive advice and customer support through the site's live chat feature, email and toll-free phone number. Abt has its own 12,000 square-foot recycling center and features an atrium where customers gain access to its boutique stores-within-a-store such as The Apple Boutique. For more information, visit Abt.com. Additional DBA - Abt Electronics & Appliances. Additional phone number - (888) 228-5800
Business highlights
Services we offer
Appliance and electronics installation and repair. Car audio/video installation and window tinting. Home and commercial custom audio and video installation. Smart home product integration. Water heater installation and general plumbing services. HVAC installation and service. Home and commercial security and alarm systems. Generator sales and installation.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 3% | ||
| 2% | ||
| 2% |
"We apologize for any inconvenience the customer has experienced. Our Appliance Service manager has reached out and followed up with the customer regarding this matter. We have scheduled a return visit and have expedited the parts for this repair."
Then Vito was the installer. He called, as promised, between 7-9AM to give me my 2hr window, and I told him fine - but if early that would be fine as well. We Vito was early, and he did an excellent job! The space for the new oven was not exact to to old oven, but Vito was able to get it leveled, and looking great in the space.
A technician was sent out for the oven and said he would need to order a series of parts and return on another date. I contacted customer service again to set up a second appointment with the technician and, instead, they agreed to replace the oven which will be delivered today.
However, the situation with the dents in my brand new refrigerator and hood remain and it is very frustrating and disappointing.
Update
The new oven was delivered but had the same issue as the initial oven. The door was not aligned properly and rubbed against the frame when opened and closed. In addition, the tone of the stainless steel on the stovetop was different than the tone on the door of the oven. The delivery guys made note of the defects, left the oven and told me to contact customer service as they needed a ticket to take it back. I called customer service the next day and spoke to an extremely helpful representative. She made note of the entire situation from start to finish, arranged for me to select a replacement oven, in addition to getting approval for a replacement hood, and gave me a credit that will pay for one fifth of the $1,000 it will cost me to replace the door on my refrigerator. Ideally, they would have replaced the refrigerator door free of cost, but I truly appreciate all the effort the representative made.
Licensing
State Contractor License Requirements
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