Livewatch Security
About us
LiveWatch Security, a DIY home security provider offering smartphone-enabled alarm systems and home automation, has revolutionized home security in America with its Plug & Protect® technology. Plug & Protect gives customers control of their alarm systems, surveillance cameras, and home appliances via an easily installable wireless control panel. Also featuring the patented ASAPer® (As Soon As Possible Emergency Response) service, LiveWatch’s affordable alarm monitoring plans guarantee emergency response times that are up to 90 percent faster than the competition. Founded in 2002 by a former paramedic and staffed by 200 home security experts, LiveWatch is headquartered in Evanston, IL and serves customers in all 50 states and Puerto Rico .
Business highlights
Services we offer
Alarm Monitoring Systems, Burglary Protection, Home Automation & Front Door Security., Home Security Systems, Security Cameras, Smart Locks & Thermostats, Streaming Video & Light Control, Wireless Home Security
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 0% | ||
| 3% | ||
| 2% |
However, LiveWatch proceeded to call me 6 times, leave 2 voicemails, and send me 3 emails and 1 text message, all within 24 hours of their first phone call. This is what I would call "badgering" a potential customer. It is completely unacceptable and unprofessional, in my opinion. I answered their last phone call, and politely explained to the salesperson that I would not be considering their service due to the unprofessional way in which they reach out to potential customers.
I have previously encountered companies that are a bit pushy in selling their services, but LiveWatch took it to a whole new level.
Great equipment, the Qolsys IQ system has a great array of options, check out their website. Other than the usual door sensors I tried wireless cameras too. They walk you through the setup and testing of the system which took over an hour. I had the door sensors already installed and I had a little trouble setting up the cameras however that was due to my wireless network which has 2 other sub-networks running on it. Once that particular router was configured it was easy to add and adjust the cameras..
The cameras come in several versions, while they are wireless, they do need a power source to operate. The cameras are video feed only, no audio. However no one else seemed to have audio for this type of equipment. They do have a self contained, battery operated, still image camera that works on motion detection.
Their service is amazing for a large (?) company. There was the initial start up call. The guy was reading a script but it was a good script.
They mixed up on one of the cameras but sent correct one the next day
Good follow up, my sales rep called after the weekend and had their tech support call me on some equipment questions within about 5 minutes. When I first spoke with him, he was scripted too but they all are. He did get answers to all of my questions though even if I was on hold for a minute.
Their monitoring cost is about average. Mine is about $50 per month, however that includes the video streaming and a cloud based recorder; I think that includes a two way talk to the alarm company direct if you have an emergency and there are probably some other options included that were not of interest to me particularly. Haven't gotten to the cloud yet but streaming on my IPhone is amazing, at least I think so. I am looking forward to the pan and tilt camera.
They do not tie you into a 3 year monitor agreement, you can leave at anytime. One of the major reasons I went with LiveWatch over some of the other providers. All of these companies are negotiable on the equipment pricing, if you are a Angie's list member you get special discounts they say, maybe. If you tell them you are a resident of the US the same discounts might apply.
Licensing
State Contractor License Requirements
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