American Vintage Home Heating Cooling & Plumbing

From quotation (by JR) through installation, supervision, and final checks (by Demitri), I received excellent service. The company and employers demonstrated experience, skill, and excellent customer service. I was so pleased that I am appointing them to install Spacepak next.

J.R. came out to do the estimate. He had the best idea we heard from any company on where to put the unit. It was the most creative and best solution so that we didn't lose any of the storage space in the house. They came out and installed the system in about a week. They left the house cleaner than when they started. The crew was very clean.

They came on time, checked everything out, gave a report, changed filters and left. They usually wear shoe covers and leave everything clean.

Did a great job overall. Were on time, on budget, and very nice. Also did a great job of keeping everything clean.

We had used them for our central air about 10 years ago after getting bids from a number of other companies and having a number of others do repair work for us. Although they are not the cheapest, you know they are going to stand behind their work and that its worth a lot. I'm looking forward to seeing if our gas bills go down this year with this newer unit.

EVERYONE at American Vintage was polite, professional and prompt. They were about the 15th company I called and the only one to handle everything in one call (I didn't have to wait for a return call). I had called several companies to have this small radiator removed. You'd think I was asking for a kidney! Most made it sound like a very complicated procedure. John came out and completed the job in about 20 minutes. He even had someone come and take the radiator away. I only wish I had called American Vintage first. Use this company. You won't be sorry!

Overall very knowledgeable about hot water radiators and boilers.

I was very happy with the initial visit. After the service tech left I noticed about 5 hours later that the furnace was leaking water. I had a puddle of water in the basement. I called the 24 hour service line and they said they would have someone call back. I waited three hours while my furnace leaked. I called back again and the dispatcher said they would send in the info again. I was called an hour later and asked if the service could wait until the morning. The service tech arrived in the morning. His report was that Drain tube was broke and that it would cost 1.5 time plus cost of the part to fix. I questioned if the part could have been damaged during the routine inspection. He did not give me a straight answer, only that it was broke. If I did not want to pay 1.5 time he said to put a bucket underneath the tube in the furnace. I was given a good report on my furnace in the morning, but am told it needs a couple hundred dollars of work the next morning.

EXCELLENT.

I WAS VERY IMPRESSED BY THIS COMPANY. OUR HEAT WENT OUT IN THE MIDDLE OF LAST SUNDAY NIGHT (FIRST NIGHT OF REALLY COLD WEATHER) AND I HAD TO GET SOMEBODY OUT ASAP ON MONDAY. I CALLED 4-5 COMPANIES, INCLUDING MY REGULAR, AND NOBODY BUT AMERICAN VINTAGE COULD COME OUT THAT DAY. THE RECEPTIONISTS WERE VERY FRIENDLY AND HELPFUL, AND THEY CALLED AHEAD TO LET US KNOW THE SERVICEMAN WAS ON HIS WAY. THE SERVICEMAN WAS KNOWLEDGEABLE AND FIXED OUR FURNACE. HE ALSO MADE OTHER RECOMMENDATIONS. THEY WILL BE OUR NEW HEATING AND AC COMPANY - AND WE WILL START CALLING THEM FOR PLUMBING.

I HAVE NOT ALWAYS HAD GOOD EXPERIENCES WITH PLUMBING & HEATING COMPANIES SO I WAS LEERY ABOUT THIS- I KNEW IT MIGHT BE A BIG JOB. MY DAD WAS IN THIS BUSINESS (DOWNSTATE) SO HE WAS ABLE TO COACH ME ABOUT WHAT TO ASK & WHAT TO EXPECT. THEIR DIAGNOSTIC WORK WAS SOLID & WELL-EXPLAINED. INDEED, I NEEDED A WHOLE NEW CONDENSER UNIT. (MINE WAS OVER 30 YEARS OLD!) THEY WERE ABLE TO DO THE WORK IN TIME TO BE READY FOR THE HOTTEST WEEKEND OF THE SUMMER. THE WORK WAS METICULOUSLY DONE. THE SERVICEMAN WAS VERY COMPETENT & EXPLAINED EVERYTHING COMPLETELY. I EVEN ASKED HIM TO DO SOME EXTRAS WHICH HE DID QUICKLY. THE PRICE, THOUGH NOT CHEAP, SEEMED FAIR FOR SUCH A COMPLEX & TIME-CONSUMING JOB. (IT WAS EXACTLY WHAT MY DAD HAD BALLPARKED) HE WAS HERE 7 HOURS, AS HE PREDICTED HE WOULD BE. I HIGHLY RECOMMEND THESE GUYS.

THE REPRESENTATIVE WAS VERY PROFESSIONAL, PUNCTUAL, POLITE, KNOWLEDGEABLE, AND RESPONSIVE. HE EVEN COVERED HIS SHOES TO AVOID TRACKING IN DIRT. THIS COMPANY GAVE A REASONABLE PRICE FOR THIS JOB, BUT WE DECIDED TO GO WITH A DIFFERENT PRODUCT, AND COMPANY FOR A LOWER COST. THIS COMPANY GETS BONUS POINTS FOR THEIR PROFESSIONALISM, AND POLITE FOLLOW-UP PHONE CALL.

MAREK IS AS RELIABLE, PROFESSIONAL, KNOWLEDGEABLE, AND COURTEOUS AS THEY COME. THEIR PROPOSAL WAS BY FAR THE BEST THOUGHT OUT AND DOCUMENTED. WE HAD HEARD POSITIVE THINGS FROM OUR FRIENDS AND IT WAS CONFIRMED BY ANGIE'S LIST. MORE IMPORTANTLY, OUR EXPERIENCE CONFIRMED THE EXCELLENT REPUTATION OF THIS COMPANY. YOU HAVE TO BE A LITTLE NUTTY TO HIRE ANYONE ELSE TO DO SPACE PAC WORK IN AN EXISTING HOME. THERE IS ABSOLUTELY NO VISIBLE TUBING IN ANY PART OF THE HOUSE (IT WAS ALL RUN INSIDE OUR PLASTER WALLS). THE MADE TWO SMALL HOLES IN OUR WALLS (WHICH THEY ASKED US ABOUT FIRST). ENTRY WAS OTHERWISE DONE BY REMOVING BASEBOARDS (AND THEY REASSEMBLED THEM SUCH THAT YOU COULDN'T EVEN TELL THEY WERE OPEN). MAREK WENT TO THE VILLAGE AND WORKED TO GET AN EXCEPTION TO POSITION OUR CONDENSER UNIT IN A MORE CONVENIENT PLACE FOR US (AND ITS REALLY NO HARDSHIP TO THE NEIGHBORS). IF YOU LOVE YOUR HOME AND WANT A FIRST CLASS JOB DONE AT A FAIR PRICE, LOOK NO FURTHER. ASK FOR MAREK.

THEY WERE NICE BUT DIDN'T HAVE ANYONE AVAILABLE TO HELP. I COULDN'T WAIT 'TILL THE NEXT DAY!

WE NEVER RECEIVED A WORK PLAN OR QUOTE ON THE WORK WE DISCUSSED WITH THE REPRESENTATIVE. IT TURNED OUT TO JUST BE A WASTE OF OUR TIME.

THEIR CREW SHOWED AN INCREDIBLE ATTENTION TO DETAIL AND CRAFTSMANSHIP. THEY NOT ONLY MET OUR EXPECTATIONS, BUT SURPASSED THEM--BY A LONGSHOT. THEY WERE INCREDIBLY COMMUNICATIVE: FIRST, DESCRIBING TO US IN DETAIL EVERY STEP OF THE PROCESS OF INSTALLING ALL PARTS OF THE NEW SYSTEM. SECOND, BY ANSWERING THE MYRIAD QUESTIONS THAT WE HAD DURING THE INSTALLATION PROCESS. THEY TREATED OUR HOME LIKE IT WAS THEIR OWN. WE EXPECTED TO BE LIVING IN A DUSTY CONSTRUCTION ZONE FOR THE 8 DAYS OF OUR INSTALLATION, BUT THEIR CREW NOT ONLY WORE SHOECOVERS WHILE WORKING INSIDE--THEY EXTENSIVELY TARPED EACH ROOM THEY WERE WORKING IN AND METICULOUSLY CLEANED UP AFTER THEMSELVES. I DON'T DOUBT FOR A SECOND THAT THEY LEFT OUR HOME CLEANER THAN IT WAS WHEN THEY STARTED. LASTLY, THE AC ITSELF WORKS BEAUTIFULLY. EVERY ROOM IN THE HOUSE IS A COMFORTABLE TEMPERATURE REGARDLESS OF THE TIME OF DAY. WE'VE LEFT THE THERMOSTAT AT 76 AND IT HASN'T BUDGED IN THE LAST MONTH--NOT EVEN WHEN IT WENT UP TO 102 OUTSIDE.

CALLED THE OFFICE. THEY TOOK MY INFO AND PROMISED TO CALL BACK, BUT NEVER HONORED THAT COMMITMENT.

I WAS PLEASED WITH THE APPOINTMENT PROCESS AND THE FACT THAT JR SHOWED UP ON TIME (EARLY, ACTUALLY, BUT HE CALLED AHEAD TO MAKE SURE IT WAS OK). HE WAS POLITE, VERY KNOWLEDGEABLE AND ANSWERED ALL OF OUR QUESTIONS. HE QUICKLY PROVIDED US WITH THE QUOTE. WE LIKELY WOULD HAVE USED THIS COMPANY, BUT ELECTED NOT TO GO FORWARD WITH THE WORK THIS YEAR.

THIS COMPANY IS A GEM! MAREK MROZ GAVE EXTREMELY DETAILED BIDS WITH 3 OPTIONS OF BOILER CHOICES. VERY PROFESSIONAL PRESENTATION OF THE BIDS AS WELL. MAREK WAS PUNCTUAL AND KNOWLEDGEABLE. THE WORKERS WHO DID THE REMOVAL WERE EXTREMELY COURTEOUS AND CLEAN. THEY EVEN WORE LITTLE BOOTIES OVER THEIR SHOES WHEN WALKING THROUGH OUR HOME. WE ALSO HAD SPACEPAK QUOTED AND WILL USE THEM TO INSTALL WHEN WE GET THE REST OF OUR RENOVATIONS UNDERWAY. GREAT COMPANY.

THIS IS THE FIRST TIME I'VE USED A COMPANY FROM THE LIST, AND I AM VERY DISAPPOINTED. I SPENT AN HOUR HELPING THE ESTIMATOR FIGURE OUT THE SCOPE OF THE JOB I WANTED DONE. HE WAS NICE, BUT HE NEVER MAILED THE ESTIMATE. WHEN I CALLED A MONTH LATER, THE OFFICE PROMISED HE WOULD CALL THE NEXT DAY, HE NEVER CALLED.

WONDERFUL EXPERIENCE WITH WORK WE CONSIDERED A MAJOR UNDERTAKING. WE WERE IMPRESSED FROM THE VERY BEGINNING. A VERY THOROUGH AND WELL THOUGHT-OUT ESTIMATE WAS PROVIDED. WORK BEGAN AND WAS COMPLETED ON SCHEDULE, WITH GREAT COMMUNICATION THE WHOLE WAY THROUGH. EVERYONE WE WORKED WITH WAS EXTREMELY PROFESSIONAL, RESPONSIVE, RELIABLE AND DETAIL-ORIENTED. THE WORK WAS VERY CAREFULLY DONE AND THE SYSTEM WORKS WELL. WOULD HIRE THEM AGAIN IN A HEARTBEAT.

THIS WAS A DIFFICULT JOB THAT WAS COMPLETED IN A VERY ORGANIZED AND PROFESSIONAL MANNER. THE COMPLETED WORK EXCEEDED MY EXPECTATIONS. EVERYONE I DEALT WITH WAS VERY COURTEOUS, KNOWLEDGEABLE, AND MY PHONE CALLS ALWAYS RETURNED PROMPTLY. EVERYONE MADE SURE ALL MY QUESTIONS WERE ANSWERED BEFORE THE JOB WAS STARTED. THEY CLEANED UP AFTER THEMSELVES AND LEFT NO MESS. I WAS IMPRESSED WITH THE LEVEL OF SERVICE AND POLITENESS DISPLAYED BY THE TWO INSTALLERS, BO AND ADAM. I WOULD DEFINITELY USE THIS COMPANY AGAIN.

THEY ARE ALWAYS QUICK, EFFICIENT, NEAT, AND RESPONSIVE.

THEY ARE DIVERSIFIED AND HAVE MANY TALENTS. THIS WAS A COMPLEX JOB AND IT WAS ORCHESTRATED VERY WELL.

VERY RESPONCIVE , QUALITY WORK, ANY PROBLEMS THEY TAKE CARE OF, WORKS WELL WITH OLDER HOMES.