We contracted these folks via the Home Depot (HD). Superior Installations (SI) was supposed to contact us within 3 business days of us paying HD for the job (take out slate tile in hallway, old tiles in kitchen, and lay down new tiles through those areas and install new baseboards as well). It took repeated calls to SI to get a scheduled date. HD told us the job would take 3 days, and SI confirmed it. On Day 1 of the job, the two contractors (Manny Franco and his apprentice tile layer) showed up at 9:30. They spent the day doing demo work and they left at 2:30 with a lot of demo work to be done (HD said demo would be one day (we had HD's representative come to our home before signing the paperwork, so they knew what was required)). Day 2 comes and they spent it playing around doing demo work. Manny left the job site at least 3 times during the day and his apprentice stated that Manny had gone shopping (we had all the materials already on site, except for one finishing piece and that was obtained easily from the HD which is 5 minutes from our house). His apprentice was very new to the job and told me he didn't really know what he was doing. Once again, they left at 2:30 in the afternoon (no tiles had been lain at that point). Manny assured me that he would be there at 8 AM the next day to finish the job since I told him we were having guests arrive at 5 PM the next day. On Day 3, a different contractor showed up (Kevin) and started work at 9:10. I called Manny at 8:05 to find out where he was and he told me that he was shopping at Lowe's (again, by this time, we had all the materials on site and he had left our home three times the day before for shopping trips). I called HD and told them about the poor quality of service we were receiving and they just loved it when I told them Manny was shopping at Lowe's. We had also called SI at 8:30 and was told by them that he was going to be there in 10 minutes. He didn't show up till 9:15. My wife and I confronted him about his lack of commitment to keeping his promises, and he got verbally abusive with my wife (the f-bomb did come out and was directed at her while he was storming out of the house threatening to leave the job site). If we hadn't needed the job done that day, I would have ordered him off my property. I called HD and reported the issue and was told they would escalate to SI. Well, they started to work and I kept getting told that they would be done by five. Well, five PM came and went, and our guests arrived. They finished at 6, leaving a lot of dust and debris all over the place and complaining that it was so "friggin'" late. They were supposed to have drilled holes in the tile so I could reattach the banister and they didn't. They did shoddy workmanship (grout is already cracking 2 days later, baseboards poorly joined, put holes in drywall and made no attempts to fix them). Today, while going through our refrigerator, we've found that they've helped themselves to its contents. We've complained to the HD and they are sympathetic but have to keep escalating to SI, which I feel will be an exercise in futility because they do not believe in returning phone calls. We've looked at SI's Facebook page and out of 10 reviews posted there, 7 of them are 1 star, 1 is a 1 star, and 2 are 5 star. Bottom line: Don't hire them directly and if you hire the HD for services, ensure that they do not use SI for any part of those services.