Protege Delivery

Protege has a very definite problem with their delivery schedule staff - specifically Lindsey. I ordered a desk to be shipped via Home Direct USA and they dropped it to Protege in Taylor, MI for my delivery. When I originally spoke with Lindsey I stated that the desk had to go upstairs and it was a difficult staircase. I had paid for White Glove Platinum Delivery for this very problem. I indicated it would likely take 4 men to place the desk upstairs. She assured me that the delivery staff knew what they were doing and would work it out. I even offered to send pictures. She assured me it would be no problem. When I asked what would happen if they couldn't deliver it she said they would break it down and then re-assemble it when it was in the right spot. This is what I had paid White Glove Platinum Delivery fees for. Two men showed up today to deliver the desk and could not do it alone. They would need two additional men. They also could not break it down and re-assemble it. I called and talked with Lindsey wanting to know what would happen now. She thought she put me on hold and when the other woman in the office asked if I was on hold, Lindsey said "yeah and she is soooo whiney". Whiney because she would not listen to me and apparently knows my home better than I do. Whiney because despite my attempts they were not able to deliver the desk and whiney because she is mocking me, the cusomter. I asked to speak to the manager and told her I was going to do everything I could to see she did not work with customers in the future and her response was " that's not likely" and hung up the phone. Apparently she has the authority to speak for the owner of the company and treat customers any way she wants. There is not much you can do anymore about customer service except I will not use companies that have to use Home direct USA for delivery and specifically Protege in Taylor, MI. I have also sent this information to Home Direct USA, Home Furniture Mark who I bought the desk from, The Better Business Bureau, Angie's list and any place else I can post it.