Prominent Property Management, Inc

It always goes aweful!

Since the dismissal  of our professional and well liked landscaping company, PPMI has taken over the care and upkeep of the common areas in our HOA community.  Since that time, trees and shrubs are overgrown and dying, the grass lawns have become weedy and unsightly, and the common grounds have become an eyesore throughout the community.  The property looks awful and negatively affects the curb appeal for those wishing to sell their properties and negatively affects home prices throughout the community.  The property has never looked worse.

This company charged a month's rent to find tenants. I also hired them, or so I thought, to manage the property. After I moved out, two people not on the lease moved into the house. In addition to this, the tenants were destructive and items I had left at the residence and which were available for the tenants' use, disappeared. As near as I can tell, this company charged a lot of money to find bad tenants and then collect rent money and mail me a check. Under no circumstances would I do business with Prominent Property Management again, nor would I recommend them to others.

They got me poor tenants then charged me a months of rent for it.  They charged me $150 per month plus an additional $14 for the bank transfer.  The only service they provided was collecting the check and sending it to me.  I would definitely not recommend them.

In collaboration with our HOA board president, this property management company has been holding multiple poorly noticed meetings to propose a roofing maintenance project, taking over maintenance and repairs on individually owned roofs that are not legally the responsibility of the board or property management company.  Our declarations have not been amended by a legitimate vote of the homeowners for this HOA to include building exterior maintenance.  My HOA assessment was increased to pay for this proposed roofing project by $49.00 montly since January, 2014 and I was not provided any specific details of what this proposed project will cover.  I attended HOA meetings, headed up by Mark Conway, COO of this company to get the specifics.  No official documentation, follow up calls or mailings were provided to me after asking valid questions at these meetings concerning my own home.  I also attended a "special" roofing meeting, asked  thoughtful, specific questions concerning my own roof and the feasibility of the project given the legalities involved, and was shut down from asking further questions because Mr. Conway was sick of me asking questions.  I never got any full answers.  Instead I got a $100 fine simply for trying to get honest, open answers from this property management company---and was labeled "disrespectful", and apparently was removed from the ballot from running for the board in the next election due to the bogus fine being assessed and contested.  Furthermore, I emailed Mr. Conway since I got no responses from the board about specific roofing project details t--including bids, prices, roofing company information, insurance, warranty, financing, emergency contact information--and was told via email I needed to send my request to the board's email address instead, which just so happens to go to the very same employee, Heather Main, who forwarded Mark Conway's short, empty email  response to me.  This email could have, and should have been responded to since the management company has been given all the responsibility of setting this project up.  It's been over a year now, and this property management company has still not provided any specifics in writing to me.  Since then, they posted on our own HOA website stating if homeowners had any questions to contact the management company, which is exactly what I had done in the first place.  In short, I'm paying for a roofing repair project and am not getting any answers about the details of the project, apparently am not able to ask any questions in person at a meeting about the project without fear of being assessed another bogus fine,  and can't email the property management company even though they welcome questions from homeowners as stated on our own HOA website, edited by this property management company!  I'm getting the runaround--all I want are answers that I as a homeowner have a right to get,  review and vote on, to simple questions the property management company can easily answer in a transparent and professional manner,