Founded 2009 • With Angi since October 2010
Amenities
Free Estimates
No
Warranties
Yes
Senior Discount
10%
Eco-Friendly Accreditations
No
Licensing
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-21 of 21 reviews
Meribeth D.
06/23/2017
This is my second experience with Next Door. Ray R. came out to the house after he called to let me know when he would arrive and asked if I might need a bit more time since it was first thing in the AM. Nobody has ever asked if I needed more time! A+ for that one. Ray was cordial, courteous, and got right to work. The problem I was having with the garage door was quickly diagnosed. After no time at all, the door had a new spring and was in service again! I really appreciate the work ethic shown, the kindness, and affordability. Thank you, Next Door.
Description of Work
Garage door repair. Would not lift reliably.
Category
garage doors
LINDA J.
10/18/2016
We called Next Door on Sunday and left a message. They returned our call early Monday morning and by 11 am Next Door had a repairman at our house and within 30 minutes the spring was fixed. Ray, the repairman, also fixed the light on the door opener, oiled and lubricated all parts, checked door balance, checked photo/safety eye alignment and replaced 2 weather strips.
Description of Work
The spring broke on our garage door resulting in our cars being trapped inside the garage on a Sunday afternoon.
Category
garage doors
Rosemary K.
12/03/2015
Andrew S.
08/09/2015
Good advice, great show-room, lots of options, made the difference. Next Door could have easily over-specified and suggested more "door" than I needed. Next Door's Pragmatic advice about the different levels of insulation, for the purpose and our life-style and use of the garage, gave us the information we needed to make the right decision. Next Door was comfortable in our own shopping time-line. We looked in mid December, then committed and purchased in mid January. We called and asked questions several times during the month before we finally purchased. Their no pressure sales approach helped convince us that Next Door was more interested in giving us the final outcome we wanted, over pushing a sale. In addition to being a Veteran-owned business, which hires and employs other veterans Next Door was a recommendation from my mother-in-law, who they helped with an urgent repair to her garage door opener, which also gave us confidence in choosing Next Door, Inc. Everyone that stops by really likes the replacements, with windows. Jan - Mar earlier this year, the insulated doors made a noticeable difference in keeping the garage warmer. The insulation addressed a frost-issue we had every prior year where the inside of the old un-insulated door would build up frost on the inside during cold spells. When I finally DO need garage door openers, I will call Next Door, Inc.
Description of Work
Next Door replaced my aging, un-insulated and damaged garage doors, original to my house (Contractor specials). They replaced an 16 foot wide double-car garage door, and the 8 foot wide single-car door next to it. I added windows to the top section, to improve the look of the house. Next Door gave me several pricing options, and was also able to recommend I continue to use my existing Lift-Master garage door openers to keep the cost down.
Category
garage doors, doors
Service Provider Response
Thank you very much for the outstanding review Andrew! We strive daily to make our customers feel like this and it is great to hear. I appreciate you taking your valuable time to leave these kind words for us. Thank you for the opportunity to work with you on your home. Sincerely, Paul and the Next Door Team!Kathleen H.
07/22/2015
Amy M.
03/11/2015
unknown
Description of Work
We needed the tension spring fixed on the garage door. It was a spur of the moment call and they responded that morning and it was repaired while we were at work that day. I've used them for prior services as well and they are always very helpful and responsive.
Category
garage doors
Service Provider Response
Thank you (removed member's name)! We really appreciate your great review.Daniel S.
01/14/2015
unknown
Description of Work
Have worked with them before - did a great job previously.
Category
garage doors
Service Provider Response
Hello [member name removed], I wanted to let you know that we appreciate you reaching out to Angie's List on our behalf with your review. We really appreciate another A rating from you. Thank you very much, Paul and the Next Door Teamkaren S.
01/14/2015
unknown
Description of Work
I had a function to attend, and couldn't get my door to go up. Paul came over to help me get my car out of the garage so I could go on my way. He came over the next day to change my spring. Great customer service. |
Category
garage doors
Service Provider Response
Thank you for the great review [Member Name Removed]! You can count on us anytime. Sincerely, Paul and the Next Door TeamChris T.
11/23/2014
I was afraid that the way my tracks looked so bent and with the garage hanging off the track that I was looking at a new garage door or at least rails and a repair/replace of over $600. The guys were able to come out that day and only charged me $90 to get the garage running smoothly again and lubed the whole works.. So happy I didn't have to come up with the big bucks. I have used NextDoor in the past and will continue to do so.
Description of Work
Get my garage door back on the tracks
Category
garage doors
Service Provider Response
Hi [member name removed], Thank you so much for taking the time out of your busy day to leave us this great review online! It means a lot to us. Thank you very much, Paul and the Next Door Team!REED C.
10/23/2014
unknown
Description of Work
Replaced old 2-car garage door (with a broken spring) with new insulated door and all associated hardware, and tuned up the garage door opener.
Category
garage doors
Service Provider Response
Hello [member name removed], I wanted to thank you for the opportunity to work with you and for the great review that you left on Angie's List for us. I did notice that you gave us a 'B' grade in a few categories, and would like you to know that we welcome feedback and suggestions if you feel that we can improve in anyway. Feel free to call us anytime, and thank you again. Paul Schifferer and the Next Door TeamDoug D.
10/10/2014
Paul Schifferer was prompt with his reply. My request for an estimate was ignored by several other providers, but Mr Schifferer took the time to help me. I regard that as a sign that he maintains high customer service standards. I highly recommend him.
Description of Work
Provide a cost estimate
Category
garage doors
Service Provider Response
Hi [removed member name], Thank you for rave review! We look forward to working with you more in the future too. Paul Schifferer and the Next Door TeamSuttida P.
04/23/2014
Bill walked in the garage, closing and opening it. Then he adjust it. for a $135 call fee. He then told me that there are some broken parts which needs to be replaced for another $55 on top of the call fee. I agreed to do the work, however when I asked which part was broken, Bill said "the plastic piece" then "the bearing". As I asked again and again for him to show me exactly which part was broken, he then showed me the "roll pin" which is a part of the gear kit and said that it shouldnt move while he was actually moving it around. Doh! Its a roll pin of course it should move. Although I am unwilling to fix the garage door myself and I didn't have to rely on my background in engineering much , I can tell hat the 'roll pin' is designed to rolls! Bill's story changed to 3 different parts, the plastic thing, the bearing to the roll pin, which as far as I can tell, seem to be intact. I have the old parts sitting in my garage and will inspect them again. As far as I can tell, nothing was broken. Old and greasy but not broken. Although the work seems fine and my garage door is working now, I felt that the service person was being untruthful and was unable to provide satisfactory evidence of why the gear kit needs to be replaced. ** UPDATE ** The manager called me this morning 04/25 and explained to me what went wrong. Apparently the bushing in the gear kit was the issue. Bill was correct in replacing the part but was incorrect in explaining and clarifying why it needed to be changed. I am satisfied with the explanation from the manager and therefore have changed my rating of Nextdoor from a C to a B.
Description of Work
Fix the garage door
Category
garage doors
Service Provider Response
[Member Name Removed], Thank you for the opportunity to work with you. Our #1 priority is you and the level of service that we can provide for you. I do apologize that your experience with us was substandard, and rest assured that we will do everything we can to earn your business once again and to keep you as a loyal customer. I also want to thank you for taking your time to speak with me about your experience, your expectations and your feelings as it is a great learning experience for us and an opportunity to improve our business. The technician that came to your home, as well as our entire staff is receiving additional training to help us ensure that we can provide the best customer experience that we are able. Thank you again for your valuable feedback. I also sincerely hope that should the need arise for our services that you will give us the opportunity to work with you again in the future. Sincerely, Paul Schifferer Owner Next Door, Inc.David B.
02/09/2014
When I called for an appointment, I was handled in a courteous manner and scheduled for service the following day. They were willing to accommodate my work schedule by coming earlier in the morning than usual. Bill arrived on time, gave me a fast answer as to what the problem was and how much it would cost for the repair. He had it done in 30 minutes or so. He was very professional and polite. After he left I felt that the job had been done right and for a fair price. The opener works great now and is quieter than it used to be.
Description of Work
Fixed my garage door opener.
Category
garage doors
Service Provider Response
Thank you for the kind words [removed member name]. I appreciate you taking the time to share your experience with others, and we value your feedback. Sincerely, Paul SchiffererShelly J.
01/06/2014
They were completely thorough, and we felt confident putting our house on the market knowing that the garage door was fully up to code, fully operational and would work with confidence while we still owned the house and well beyond for the next owner. Everything was greased, replaced, tightened, tweaked and whateverelse needed to be done to make the door move with ease and the motor as quiet as possible. I had another company out, and they wanted to charge me to replace the entire door and motor! We were assured that it wasn't necessary by Next Door, and they did not put their own pockets before our needs. Plus, they gave us tips for maintenance, and a small reserve of track grease so we wouldn't have to pay for another service call. Such honest professionalism!
Description of Work
We had a full service garage door maintenance inspection. We thought that this would entail checking the motor and springs, but they really dug in deep to inspect every aspect of the door--springs, tracks, motor, movement, positioning, insulation...you name it.
Category
garage doors
Blake B.
12/22/2013
Very well. Paul and Lena were very nice and responsive. Paul came to the house, took a piciture of the house and then got on the web showing how the different doors would look. Helped my wife decide and we were done. Lena said the doors would be ordered and installed in about three week and they were good to their word. The are excellent to deal with.
Description of Work
Installed two new garage doors
Category
garage doors
Service Provider Response
Hello [member name removed], I realize that your review was from last year, but I was recently reading our reviews in our continuing efforts to continually improve our service. I want to thank you for the kind words and for the opportunity to work with you. Thanks again! Paul and the Next Door TeamWilliam H.
12/21/2013
The showroom had examples of many doors. The salesmen was very knowledgeable and provided many options that fit our budget. Was able to show us almost the exact door we selected in their factory. The delivery date was on time and the installation of the door was completed to our satisfaction. The people we worked with were extremely courteous and professional.
Description of Work
Purchase and Installation of entry door
Category
doors
Service Provider Response
Hello [member name removed], Thanks a ton for the great ratings and your review. It is great to hear that our team is doing a great job and we look forward to working with you more down the road. Sincerely, Paul and the Next Door TeamBarb C.
12/11/2013
Ruth K.
11/09/2013
This company is superior! They were polite, prompt, & reasonably priced. My garage door now works great, looks great & I couldn't be more pleased. I chose Next Door from Angies' list-thanks Angie!
Description of Work
Recommended an aluminum garage door. Removed old door, installed new door.
Category
garage doors
SUSAN K.
05/30/2013
This is the third time we've used Next Door. Two times for emergency issues--broken springs and a broken opener. Paul, the owner, provided excellent service and provided honest answers to our questions. He ordered our door and scheduled the install. Two days before the install, I had to request he delay the install for several days due to the new concrete that we had poured. This was no problem and he came the next week to install the door. Bill, the serviceman who did the install was very competent and had to do some adjustments due to a low soffit in the garage. The door worked great and he and I tested it quite a few times prior to him leaving. Later that day the door would not close.. I called the Next Door office and Lena, the office manager, had Bill call me right back. He returned and fixed the door and we have had no further closing/opening issues. We are very satisfied with the service, install and quality of the product. Paul, the owner, called later that day and thanked us, asked if the install went ok, asked if we were satisfied and provided warranty information. He let know that we should contact him anytime if we have any issues. I would highly recommend Next Door for all of your garage door needs.
Description of Work
Replaced existing garage door.
Category
garage doors
Amy M.
05/07/2013
Our door had gone out of commission and I had noticed the gears were stripped. Even though I thought of myself the handyman to fix the issue I chose the better solution and called Paul. He was very prompt and quick to diagnose the solution. My initial idea was right however it took him only 10 minutes to replace the gears where as it would have taken me days...and that's if I did it right the first time. But that was not the actual problem as the motherboard was also fried and needed replacing. These were all better options than the whole door itself and it saved me a lot of time and frustration. Paul walked me through the whole process and gave me tips on annual maintenance so that he doesn't have to make the annual trip. Some companies might not do that. The service was prompt, affordable and extensive. They will also give you a call after the service is provided to ensure that you are happy with the work.
Description of Work
The door was not moving up or down due to the gears being stripped and motherboard being fried.
Category
garage doors
Mark M.
11/20/2011
Could not have gone better.
Description of Work
Next Door is terrific. Not only does Paul lend great advice to assist in making decisions on options and pricing, but he is also prompt and committed to making certain the job is done right. My garage used to be drafty and dark; Next Door installed 4 doors (3 in my garage and 1 in my wood shop), and it now it is bright and warm. He even came back to re-install the door brackets when I finally got around to installing the plywood in my shop. I have referred a bunch of friends and all seem very happy. They are the real deal.
Category
garage doors
Service Provider Response
Thanks Member! It is great to hear that I have another happy customer. I appreciate the time you have taken to write a review about my company. It was great to work with you and I am also excited that you are sharing my contact information with your friends and family.Phone
Address
1704 Berkley Street
Elgin, IL 60123
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