Cool Operator Heating & Cooling Inc

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It doesn’t get much worse than this, folks… My AC wasn’t working on Friday morning. I only noticed because when I went to change the temp on our Honeywell Smart Thermostat, the screen wouldn’t light up. We have a home warranty through AHS, so I submitted a claim online AFTER I checked the breaker, my filter, and put a voltmeter to test for power at my thermostat’s C wire… The breaker wasn’t tripped, the filter was fine, and there was absolutely NO POWER to the C wire at my thermostat. I was given Cool Operator’s information from our warranty company at 11:35am. At 1:19pm, I called Cool Operator to schedule an appointment time, instead of waiting longer for them to call me. I was met by a rude voice on the other end. It sounded as if I may have interrupted her day. In any event, I explained my issue, and what I had already done myself to check my system. She INSISTED that my thermostat was bad, even after I explained several times that there was NO POWER at the C wire. She still said that there would not be power to the thermostat if the thermostat was bad, and that the thermostat needed to be replaced… None of this made sense to me, and I asked a few times a few different ways, but she insisted my thermostat was bad. I had even told her what she was saying wasn’t making any sense because (as a mechanic’s state of mind) that would be like saying “my car won’t start because my radio is bad”. I had just installed the thermostat a few weeks prior, and it was working fine… Not to mention that the AC isn’t powered by the thermostat… But she continued to insist that the thermostat wouldn’t have power at the C wire if it is bad…. I figured what the heck, I’m not the “professional”, she is….. (Hahaha) So off to Home Depot I went to get a new thermostat. I installed the new board and face, and STILL my thermostat didn’t work. So we are now at 3:41pm on Friday, too close the end of business for comfort… So I called my trusty regular company out of Lombard and explained my situation… I barely even got through telling my story before the man on the other line told me to go downstairs and flip the breaker off, as there was something wrong with my unit downstairs… Which is what I tried telling the woman at Cool Operator… but she would NOT listen to me. My regular company came out and fixed the issue for more than it would have cost to have Cool Operator come out under our home warranty, HOWEVER, it saved me another call back to Cool Operator, the frustration of dealing with that woman again, or handing them any of my money… If AHS assigns your service to Cool Operator, RUN. Call AHS and tell them you need another company sent out.

Todd is very personable and straight forward and did quality work both times. Communications with him and his wife on the status of the warranty repair were excellent as well as any changes to scheduling. They are nice people to work with and I will use them again (outside my home warranty). I highly recommend Todd for any of your HVAC work!

I was experiencing problems with my furnace. Cool Operator was sent by my home warranty company. The work was quickly completed upon a second visit once the part was ordered. While I didn't have to pay the full cost due to the home warranty, the price I was told it would cost was a little more reasonable than another quote I got before I called the warranty company. Work was professional and quick.

Two weeks after buying a house, my furnace stopped working. My home warranty company contracted this provider to fix the problem, which turned out to be a dead blower motor. He showed up on time and was very pleasant. My out of pocket was $100, but he said I saved $300 by having the warranty so I'm guessing that means it would've been $400 otherwise.

Todd was referred to me by my home warranty company. The appointment was scheduled the same day I contacted the home warranty company and Todd was out two days later. He assessed the issues and ordered parts which came in very quickly. Todd was very professional and prompt. I would definately use his company again.

Todd was referred originally from the house warranty company for a repair. Todd is professional, and a straight-shooter. I have a 30-year old furnace. Instead of pushing for a replacement, Todd provides disinterested opinion about the furnace. Since then, I have been calling Todd for any routine maintenance and other services. Recommended.

It went great! Todd was easy to work with and very responsive to get the system back up and running. We recently moved in and the A/C systems were not working properly. We worked through a home warranty company on the cost and coverage. Cool Operator is a great vendor to work with, responsive, quality work and reasonable cost. We were lucky things were covered under the warranty, but his pricing was reasonable if we would have had to foot the bill ourselves. Cool Operator will be at the top of our list the next time we run into a HVAC issue!

The company was great at diagnosing the problem and thoroughly explaining everything. I had the AC working again with in a hour.

.They did a good job and we will continue to use their services. They are very knowledgable and they explain what needs to be done and they don't try to up-sale me. I think they are fairly priced.