Connolley Installations

Initial meeting went well with Andy....seemed like a decent guy. However, problems developed with cut corners (kitchen lighting, dishwasher, bathroom electric) and short work days. Andy then graduated to not showing up, rescheduling and continuing not to show up when faced with final electric and trim work. Paint work had to be redone in most rooms. He did, however, do a good job with resizing a cabinet door. I absolutely would never consider or recommend this person for larger jobs. Andy oversold himself and employed good, well-meaning young men not fully capable of the full breadth of the work he sells.

Contacted about having some rough framing done. After a short conversation agreed upon a date to come see the work for an estimate. Then he proceed to blow off 2 appointments and communication stopped.

From Andy coming out to get a feel for what we wanted, I’ve never been more impressed with a contractor. Professional in every way, constant updates to the progress and status of the project. If he said he would arrive at 8, he was there within minutes of 8. He suggested changes to the design we would never have thought of which made the deck even better looking. The attention to detail in the smallest of things made it even better. The entire project felt like it was a personal project for them they were creating for their own home. We already have a few more projects lined up and won’t even waste time quoting out.

Andy always does an excellent job! It sometimes takes a little longer than I planned, but the result has always been worth it. He always wants to make sure we are satisfied and willing to make any changes we want. His prices are fair. I highly recommend Andy and his team.

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I don't think he wanted to take two separate trips down here. If driving to my location was a problem for him I think he should have told me up front instead of no call/ no showing our appointment. He was a nice man but I did not find him to be reliable. He also took up three weeks of my time leading me to believe he would be able to do all the work. It sounded he was going to follow through but never did.

He came out right away after I called. Cut up the antenna and disposed of it in about 30 minutes. The price for the work was very reasonable and I was very pleased with how the entire job went all around.

No well, called Angie's List and requested a refund as the work was never done.

Andrew and his team were wonderful. Kept me in the loop of what to keep at what levels for both functionality and proper construction purposes. Work was done well, not halfway and just get it done. It was quality vs quantity.

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Not well. Work was scheduled but never done.

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I chose Andrew under the handyman for a day special on Angie's List . I had a a lot of work that needed to be done and wanted someone to come out for a full 8 hour work day. We spoke on the phone. I told him about the work that needed to be done around the house: deck work, paint touch ups and replacing leaky toilets. We spoke in the beginning of July. I sent him some pictures of what needed to be done so he could get an idea for how long it would take and he said he would be able to come out August first. The day before he came out he said he would bring a helper with him. When he arrived I was surprised that the helper was his teenage son. I was expecting someone with more experience or a skilled laborer. Andrew and his son were both polite. Andrew asked what I wanted done first and I asked him to make the deck safer for the kids because there were loose railings, too much space between the balusters/spindles where my children could fit through and a few rotting wood pieces. I asked him to use wood from the pool deck which we no longer use to patch up the existing deck. Also, we discussed patching up a corner under the gutter where the wood was rotting. Instead of having two laborers working independently, most of the time he worked side by side with his son, stopping often to guide him and to and give him instructions like an apprentice. After four hours he rang the doorbell and he said he was finished outside. I expected him to begin the jobs indoors next because I had four hours left on a full work day. My husband gave him instructions about work to be completed inside the house. To my astonishment, he said was done for the day and explained "one man eight hours, two men four hours." I thought this was completely unfair because I had specifically chosen "handyman for a day special" and paid $385.00 expecting a full day of skilled professional labor and not one handyman and an apprentice, especially when a lot of time was sent guiding and giving his son directions. I don't feel like the work completed was an 8 hour job. I feel it would be fair to get a partial refund or have him come back to finish some indoor work. Even though they were both polite and the son followed directions, I don't think I got my money's worth.

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Honestly, not very well.
Although initial communications were fine and an appointment was scheduled for one month after my purchase (purchase date: 11/22/14, initial appointment date: 12/22/14), I received a note on the Friday (12/19) before our scheduled Monday installation that Connolley would need to reschedule. Although I responded to that note on Sunday, 12/21, trying to reschedule for a time when I was still home from work, I did not hear back from Connolley until 12/29. We were unable to find a date that worked at that time, and communications slowed for a few months. I re-initiated communications via email on 4/9/15 and received a response the same day. We scheduled the installation for 4/21, with Connolly recommending that they would bring two men and work 1/2 the day - which worked for me.
Andrew Connolley himself and an assistant arrived on time on 4/21 and I showed them the five interior doors that would need to be removed so that they could install the new ones, which I had already purchased and painted. The existing doors were hollow-core press-board that we didn't want to keep, but one of the doors had a 3/4-length mirror on the back of it that I called out and asked if they could remove and re-install on the new door in the same location. Everything seemed fine and Connolley and his assistant proceeded to remove the existing doors. Unfortunately, they forgot about the mirror and dropped and broke it when removing that particular door. Here is a comparable replacement mirror on Amazon for $87.99: http://www.amazon.com/Rectangle-Mirror-Frameless-Horizontal-Installation/dp/B00IJ116KU. Although I had purchased door knobs and hinges for the new doors, it turned out that I was short five hinges, so Connolley offered to purchase them at no cost to me to cover the loss of the mirror. I appreciated the gesture, but those five hinges could not have cost more than $15-20 including tax.
During the work both men were neat and respectful, and eventually the doors were hung and installed. When that was done and we had a chance to inspect them, it became apparent that Connolley had needed to trim edges of most of the doors in order to make them fit, leaving many edges of our painted doors now unpainted. That said, all of the doors work as expected.
Because there was still time left in our pre-paid day, there was one more item that we attempted to fit in: replacement of a worn transom in our front door. I showed the existing transom to the guys and explained that I had attempted to replace it myself, but had not been able to remove the existing transom. They said they would look into it and see if there was a way to remove it. Unfortunately, in their attempt to remove it they shattered four tiles in our front hall. They did not have time to fix that on that day, but Andrew Connolley said he would get back to me with an estimate to repair it.
To my shock, I received an estimate the next day for $515-$785 dollars to come back to fix the tile and install the transom. I can't understand why I'm being asked to pay for something that Connolley Installations broke. And, even if it is additional time for them to come out to repair it, that is time that wouldn't have been required if the tile hadn't been broken in the first place.
I would like the tile to be repaired/replaced and the transom to be installed at no additional cost.

I was satisfied with the results.  You can't tell the ceiling ever had problems and the work on the deck area has held up well.

Professional, fast, and honest service.  Servicer even helped lift and place assembled items.  I was very impressed with price and service.

Mostly done well but door in garage no longer stays shut. Was kind of a quick fix, but one that hasn't stood the test of time.

After we purchased the deal we communicated with Andrew and let him know exactly what we needed done.  We sent him pictures and details regarding our projects.  I took the day off work so I could be here during the service.  Andrew and his assistant showed up to perform the work.  During the course of the day I went to the Home Depot twice.  I asked Andrew each time I left if he needed anything.  He asked me to buy a different faucet with a better connection.  I went and got that.  When I returned from the first trip to Home Depot he then needed plumbers putty, a storm door closer and a light switch panel.  I went back to the Home Depot and purchased those items. I had a few different things to be done.  I needed 2 toilets and a sink installed, a light switch fixed and a storm door latch fixed.   Towards the end of the day Andrew asked if we needed anything else done.  My wife went to check the light switch and noticed that she couldn't turn the light off.  We brought that to Andrew's attention and he seemed surprised.  It seems that he didn't check his work.  He spent some time and fixed the light switch.  As Andrew was packing up to leave his assistant came out of the bathroom and said the pipes for the sink did not fit therefore the sink was not hooked up.  Since I had already went to the Home Depot twice I stated it seemed that he could have determined this earlier and let us know before he was about to leave.  He said "I can see where this is going you're gonna give us a bad review".  He then said to his assistant "let's pack up and go I'm not going to put your toilet back on."  Now we are left with a sink that is not connected and a toilet that is not in place.  Andrew didn't give us any specific options to resolve the problems.

Before he started, we had exchanged messages with work needing to be done. He said we would need to purchase 2 of the deals. We purchased another deal. He came with two guys around 10 a.m., which I was expecting him around 8 a.m.. They were together there for an hour and and he had to leave and left his helper. They did not finish the project, and I purchased the second deal for another 8 hours on Friday. On Friday morning he called and said he was going to be late. Then we never heard from him again, then I called him again. Saturday morning he sent a message on Angie's List and he could be here on Monday, but he never came today either. The painters couldn't do their painting because the patching wasn't finished. He never called to confirm, reschedule, cancel.

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I am new to the area and depend  much on Angies list, for finding people to work with.
 From the  beginning Mr. Connolley missed the first appointment but I did not think much of it, since I was busy with painters and other people. I thought it was just a misunderstanding.
 
When he came over he looked competent and his price was average so I decided to go with him for the job. It turned out that it was always difficult to get him to agree on a time and date. It will take many e-mails  to get him to respond. His communication was very poor. When he came he was several hours late and did not finish all that was on the list. He was supposed to come back but after 2 weeks he finally gave me a date and never showed up. I paid him for the job at the end of the day (the only day he came) but has not only not finished the list he had, he has also done a poor job on repairing some shower tiles and shower leaks. He forgot to smooth out a cracked step as he did in the inside of the shower and didn't repair a shower head leak properly. I paid him for this but never got him to fix it.

I am outside of their service area.