Rob was very helpful. got me thinking in the right direction.

I noticed that the furnace for the second floor of the house had died. I called Lifeline based on the other excellent reviews I had seen on Angie's List. I called on March 7 and was able to set up an appointment for an inspection for the same day. The technician, Joe, was punctual and polite. One thing I immediately noticed is that before entering the house, he put plastic booties on over his shoes, which I really appreciated. Joe took about 1 hour to look everything over. He called me up and showed me exactly what was wrong with the system (actually multiple things were wrong). There was water/condensate rather copiously leaking from the secondary heat exchanger. There was also rather extensive corrosion of both the primary heat exchanger and the secondary heat exchanger.  This was causing the gas flame to not be drawn in to the primary heat exchanger as well as it should have been. This in turn was causing overheating of the frame of the furnace. He actually showed me the corrosion with this cool flexible scope. He also showed me the abnormality with the flames as well as the water that was rather obviously leaking. Since the system was 23 years old (was the original system that had been installed when the house was built) and given what was wrong with the system, he suggested just changing the entire system. He did not try to up-sell me on anything. I agreed with him. He didn't pressure me. He answered all of my questions clearly and thoroughly (and I had a lot of questions). He also did not try to sell me a system that was too large or overpowered for the space. He also gave me several options in terms of the level of efficiency of both the AC and the furnace. He was honest about what he felt was worth paying for and what was not worth paying for. I settled on a 16 SEER 4 ton AC and a 95% efficient dual stage 100,000 BTU furnace. The central humidifier was also replaced. I thought that I would have to wait a while for the installation, but surprisingly he said they would be able to come the next day to do the installation. We firmed up the appointment for the installation. He explained that they would need a 30% deposit and that the remaining 70% would be due at the time of completion of the installation.
 The installers arrived the next day at 10 AM. The installers names were Brandon and Anthony. They were very polite and introduced themselves. They also put plastic booties on their shoes before coming into the house. They took them off when they exited the house and put them back on when they entered the house. They must have gone in and out of the house about a hundred times and they did it every time. They laid out tarps along the entire path that they would be using in the house. They were exceedingly careful when moving things in and out. They cleaned up after themselves when they left. Everything was immaculate when they were done; there was not a spot on the carpet, a scratch on the hardwood, nor a ding on any wall. They also hauled away all of the garbage (including the old furnace, AC, and humidifier). They took about 10 hours to do the job. Brandon explained to me that things were taking longer because the furnace was located in a closet. This meant that there was only enough room for one person to be working at a time in the cramped space. Brandon gave me multiple updates throughout the day. He showed me the final product. He answered all my questions politely and throughly. He was also training Anthony and I could hear that he was being polite and courteous with him as well. I was very impressed.
I would definitely call Lifeline again for any HVAC issues.

Excellent service, professional, serviceman called to let me know he was on the way, courteous, wore booties and cleaned work area. Problem arose on our furnace during service and serviceman resolved the problem immediately.

WOW!!!  Did an awesome job of fixing the problem but was also very professional.  Corey gave us complete confidence in the work that he (Lifeline) did.  He also did an exceptional job of explaining what had happened and how to resolve.  Highly recommend Lifeline Plumbing & Heating.

Frank was prompt and courteous. He walked me through options and timing, and called when he was on his way. He was very friendly and knowledgeable, and completed the install in just s few hours. He also didn't try to push any other services, just did his job and was on his way. I am very pleased!

Very thorough and professional and recommended some things and gave estimates but did not try to pressure us at all which we appreciated very much.

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Service Technicians Tim and Brandon arrived on time. They put a tarp down on the floor. They removed the existing water softener unit and installed a new, whole house Triple Treat Water System (a combination water filtration and softener unit). They also installed a basement laundry tub and attached a nice faucet with removable sprayer. New water pipes and venting were installed too. Both Tim and Brandon did an excellent job. Just a few weeks earlier, we had Lifeline install new ejector and sump pumps. Being so pleased with this company my husband and I wanted them to do this additional work for us. They showed us their work and patiently answered any questions that we had. Tim and Brandon are both knowledgeable and very pleasant. This company is the best. In addition,  Angie's list customers get a discount. We are so pleased, that we also purchased an annual home plumbing inspection service from them. We look forward to relying upon Lifeline in the future, whenever the need arises.

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I think things went well, I just know they didn't tell me much and they didn't look at the humidifier.  They were here around November.  I got the deal and had to pay maybe an additional 50 to 55 dollars. 

Joe and Lenny were great- would use them again.

Dennis was an excellent representative for Lifeline and I would use them again

The service technician, Corey M., was very helpful, knowledgeable, and professional.  Long story short, this may have been one of the most frustrating installations he's had to perform, but he stuck with it and made sure that our new hot water heater was installed well and working perfectly.

We didn't have an issue with our old hot water heater, except that it was apparently a "ticking time bomb" as it was 23 years old.  On the advice of our heating system service provider, we decided to proactively replace it and got it quoted through a number of places.  Lifeline came out to be just slightly higher than the lowest quote, but I was sold on having Corey do the work based on the other places we had come out.  Corey arranged to match the lowest quote, so I feel like we got both a decent deal and the best possible installation service.

The removal of the old heater was apparently a bit of a pain, as it was heavy and filled with years of sediment (Note - you can prolong the life of your water heater by flushing it every year or so, particularly if you have hard water).  Corey and his coworker hauled it out of the basement and out to the garage.  Unfortunately, I noticed after Corey left that in that process part of our finished garage floor chipped due to the dragging of the heater.  I'm not super happy about that, but overall it doesn't change my review of Lifeline.

Getting the new water heater installed and hooked up to the gas line wasn't so bad.  But the water hookups required some fancy plumbing calisthenics to get the copper inlet and outlet lines to line up.  Our basement is pretty shallow, so there wasn't much room to work above the heater.  Plus, we opted to have the optional (although seemingly required) expansion tank installed as well, which left even less room to work.

...which leads to the big issue and the debacle that made this job take probably twice as long as Corey had planned.  The new water heater was about 1-2 inches taller than the old heater and the old flue pipe only had a very slight pitch to begin with.  There was no way to use the existing flue pipe as it was.  By this time, the installation had already taken about 6 hours, and Corey figured another 3-4 hours to finish.  As it was 8pm on a Friday night, we opted to have Corey go home and sleep so that he could finish in the morning.  I certainly didn't want a fatigued person to rush a job that has gas and carbon monoxide risks.  On Saturday morning, he ended up having to notch out the brick where the flue pipe meets the chimney to raise the pipe up by 2-3 inches.  This was a big job and certainly wasn't part of Corey's original plan.  But as I mentioned earlier, Corey stuck with it and remained professional throughout the whole process.

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