EXPERT HEATING & AIR CONDITIONING

This company service is completely suck!!!

A few years back, I have a new heating and air conditioning system installed by Expert Heating and Air Conditioning with 10 years warranty in parts and labors. Abviously, the warranty on a duely signed contract meant nothing to them. Since then my air conditioner has broken down numerous times. Each time I have to pay the repair cost out of pocket. I am documenting these cost and eventually will take Expert Heating and Air Conditining as well as it's owners to court to help them understand the legal obligations of a duely signed contract. Before I signed the contract, Expert Heating and Air Conditioning reprented themslves as A+ rating on Angies' List and SBA - all are big fat lies. Please take time check out credentials before you hire. I am still waiting for the remaining prepaid anuual maintenant services as specified on the signed contract.

had issues in the past wanted to give them one more chance 2 service charges because they didn't have the part very unprofessional l

It?s been a nightmare. They worked on an AC this summer. Then the furnace wouldn?t shut off the right way, since a motor was stuck, right before Christmas. They came out on a Saturday morning since it was 68 degrees and we?d set it to 73 degrees. I shut it off and thought it would reset when it turned on, but when I did that, the whole thing happened again. They said it was $119 for the diagnosis. If it?s more than that, there could be more time and materials. They said to buy a new thermostat. They didn?t do anything, just told us what to do. They also charged $179 and my 92-year-old mother paid it without asking. Next morning, the same problem even after I changed the thermostat. No one answered in the morning or afternoon. They called back Monday afternoon. I?d already bought a limit switch at the hardware store for $50, which didn?t take care of it. They said it could be my main control board or panel or some other things. They said it was $170 to take care of the control panel. I asked for credit from my last visit, but they said no. They said it could be a lot of things. I didn't want to hire them when they weren't sure and overcharged my elderly mother last time. I bought a part they recommended on Tuesday for $275 and installed it, and things were working fine. My mom was getting ready to have everyone over for Christmas. I called Four Seasons who charged $85 on Christmas Eve at 4 pm to do a complete diagnosis. He said the control board was the issue. I figured I?d do the installation myself since I?d just bought it the day before, or call someone who could help me. He said it wasn?t the thermostat and explained why. Lo and behold, everything has been working since then and I didn?t even do the installation. Maybe they jiggled a wire or something that fixed the connections inside the furnace. I stopped the payment on the $179. They called me and said I owed that plus $30 for a stopped check. I told them they tied me up for 4 days before Christmas and bought a bunch of expensive parts. If they?d given me the right diagnosis none of this would have happened. The owner wouldn?t budge. I called back later and the receptionist swore at me and called me a freak. Now an attorney is calling me. It?s not the money, it?s the principle. They misdiagnosed the problem and wasted our time. They didn't do anything for us at all.

unknown

As of today, June, 16, 2014, I am still waiting for the technician from AAA Expert Heating & Air Conditioning come to perform the annual maintenance of my heating and air condition system which I prepaid from a previously signed contract. I my opinion, the AAA Expert Heating & Air Conditioning only interested in low balling and all kind of promises such as annual maintenance service, warranty of labor & parts etc.. just to get the up front money and has no interest to fulfill any obligation of a legally signed contract. I have previously registered my complain of this company to the office of Consumer Fraud Department of the Illinois Attorney General Office as well as Better Business Bureau.

Overall experience with Service Experts Heating & Air Conditioning was good, they were again little bit on pricy sides and that is the only thing and we have got some discounts. The air-conditioner was installed last year and everything works really good. They installed the air-conditioner and humidifier and they put in new air filter in too.

On June 27, 2012, a service technician of AAA Expert Heating & Air Conditioning came to my home to perform an annual tune up on my the heating & air conditioning system. During the service call I complainted that the annual service should be performed right after the winter each year and no later that the end of March. This annual tune up service worth appproximately about $150.00 but it should be free for 5 years from the original contract signed on 06/30/2009. Now, in the midle of May, AAA Expert Heating & Air Conditioning still unable and unwilling to perform the annual tune up of my heating and air conditioning system as part of the contractual obligation based on the original contract signed when the system was installed. I give an F overall rating for AAA Expert Heating & Air Conditioning alse based on my past experience in dealing with this company which was extremely difficult. My personal experience is AAA Expert Heating & Air Conditioning only interested in my upfront money and made promisses on a signed contract which they have no intention to fulfill whatsoever. Also, AAA Expert Heating & Air Conditioning claimed (in writing) in the past that they occasionally called me concerning the annual tune up service and I did not returned their call. This is totally untrue and therefore I no longer have any confidence in AAA Heating and Air Conditioning and can't recommend their service to anyone at any level.

The company dispatched a Furnace Technician and they arrived within the window that was provided when the appointment was set. They called before arriving to make sure of the directions and let us know when they would be arriving. On arriving, they cleaned and inspected the furnace. It appeared to be working without any issues, but when we discussed the problem, they thought there might be a sensor that was going bad. Fortunately they had a generic sensor in ther parts (it was rather expensive for a generic unit, but the factory part was a little more expensive and not available). Faced with the cost of another service call and the cost of the part, I opt'ed to use the generic model. The technician wasn't sure this would fix the problem, but felt this was the best guess and had a highy likelihood. It seems to have cured the problem, though we have had a few instances when we did have the wind up but no "pitch" that caused concern during thos blustery days in November. Overall pleased with the service, we will continuse to work with them.

On June 30, 2009, I signed a contract with AAA Expert Heating & Air Conditioning located at 2474 Wisconsin Avenue, Downers Grove, Illinois 60515 to installed a new heating and air conditioning system. The duly signed contract clearly stated the ten year warranty on all parts and labor as well as three years free maaintence agreement. Soon afte the system was installed, the air conditioning started making excesive intermittent loud zapping noises. The zapping noises were loud enough to wake me up in the middle of the niiight. After numerous complaint, on May 11, 2011, a technician of the AAA Expert Heating and Air Conditiong named Mike came to check on the air conditioning unit. Mike confirmed the the loud nzapping noises were came for the air conditioning unit but unable to identified the specific defected parts that csuse the problem. Even the original signed contract clearlt stated that all parts and labor are warranty for ten years, I still was charged $120.00 for the service call. On that same day, I spoke the Joe Kaslli, the president of the AAA Expert Heating & Air Conditioning. Joe said that the company would replace any defected parts only if I can identifed the defected parts for him. On June 27, 2012, another licensed technician of AAA Expert Heating & Air Conditioning name Kevin G.came out to performced the regular maintence service. Kevin identifed the excesive loud zapping noises were caused by the "contactor - low stage" of the air conditioning unit and recomended in writing on the service ticket that the part needed to be ordered and replaced in order to fix the loud zapping noises. On July 9, 2012 (fourteen days after the recomendation for repair from the AAA Expert technician), I called to follow up. And agian, I got the same stupit excuse from Larry Kasallis, a co-owner of the AAA Expert Heating & Air Conditioning. Larry firat said the the parts are no longer under warranty sicne there were no prove of scheduled annual maintenance . However, after I mentioned that I have records for the scheduled maintanace for the last three years from his own company, Larry said that the Part is not specifically warranty by the manufactory. On July 10, 2012, I hired an independent third party licensed technician to look into the problem. To my surprise, the technician pointed out to me that the model unit identification of the air conditioning installed is not the same model unit is not the same model unit stated on the original signed contract. In addition, not only the wrong model unit was installed, the installed unit was actually manufactory in 2003 and was not in 2009 as the company's president, Joe Kasallis originally represented. In light of the above facts and evidences, I believe that AAA Expert Heating and Air Conditioning willingly committed consumer fraud and unfair business practive. I currently am consulting these issues with the Illinois Attorney General Office of Lis Medigan. I reserve all rights to fully resolve these issues in the court of law.

The overall experience was excellent.

They were very considerate and prompt. They wore booties when they came in , they cleaned up after themselves, and they didn't take too long.

They were able to come out right away and installed it quickly. We thought the price was very quickly. They were in and out and very professional. They even showed me the problem and called the part company with me listening to hear so I knew they weren't trying to be dishonest and tell me I needed something I didn't.

The air conditioner died on one of the hottest days of summer. AAA Expert came out the next morning and got it running again, although they warned that it was a temporary fix and their recommendation was to replace the entire system. The service tech gave very detailed explanations and showed me all the parts with problems. We agreed to replace the system. Later that day, they called to say they could fit us in immediately which was a nice surprise. Works great.

The furnace stopped working on Sunday, Jan 2. We called AAA Expert and Brian the technician arrived a few hours later. After examining the furnace he discovered the flame sensor needed to be replaced and two of the drain hoses had rotted through causing water to run onto the control printed circuit board. He replaced the two hoses, dried off the PCB, and got the flame sensor to work until a new one could be ordered. He also suggested that the furnace be cleaned and the Honeywell air cleaner be replaced by a different filter. He returned on Wednesday the 5th to complete the repair, do the cleaning and bring a new replacement filter. All the work was done in a timely and professional manner. We would not hesitate to use AAA Expert again.

Overall OK. House is comfortably warm thanks to variable fan and gas valve. Have had to have two service calls in first four months, but not sure what the issue is, whether installation, or product quality. Whatever the cause, AAA has been responsive. Had to wait a long time for the rebate from Lennox, but, again, not sure whether that was anything AAA could have helped with. Updated as of 4/2012 after viewing owner's response to my first review: The real issue with this company is the attitude of the owner who seems to want the business on the front end but makes it difficult to get full satisfaction after the payment is made. The first posting to Angies List does not fully explain the extent of issue we have had nor the attitude that was displayed to us by the owner. We have had to have two thermostat/controllers replaced in the first year of use. We have had numerous service calls because we could not adjust the humitidy to desired levels [within normal parameters] and we had a 6-8 degree differential between our levels, when the old system was never more than two degrees. We also had to system warning messages [without heat] when the winds blew pretty hard. If you read the owner's response below, he states we had "personal comfort issues" when, in point of fact we had real performance issues because he had not installed the humidifier using hot water, which I was told to do by the Lennox factory [and which AAA grudgingly did while threatening to charge us to do so] and because we could not drive down the humidity in summer to within 10 points of the setting on the humidistat. His attitude is always one of that we were complaining unnecessarily and we wanted something for nothing. All we wanted was what he promised the performance would be when he pitched us. It finally to a factory Lennox man to make the necessary adjustments, while the AAA man just stood around. The house is now dead right on for humidity summer or winter and the differential between levels is normally 2 or maybe three degrees on extreme days. If you look at Joe's comments below, he gives his attitude away. He says that my comments "should not be considered an intelligent review of AAA..." Of course, he is insulting me by saying that I am not intelligent. That attitude should leave you to avoid this installer at all costs. Please remember, buying a furnace/AC is far more than the manufacturer. My experience proves to me that the best equipment's performance can be compromised by less than stellar installation expertise and dedication to the fine tuning needed for today's complex systems. Buyer beware. Updated as of 1/2016: Had to have warranty work done on our Lennox furnace. Upon being referred to Lennox's top rated installer in the area by Lennox themselves, Pro Temp of Burr Ridge, their technician found rusting inside the furnace due to a faulty and incorrectly matched coupling between metal and plastic pipe. It is obvious that this company's technicians, not being help accountable to professional standards, tried to make the jury rig approach work with lots of putty. I mean, after all, how would I as the homeowner know that this was just one more piece of evidence of the schlock outfit this is. Avoid Expert (what a joke!) at all costs. And, again, if you view the owner's pugnacious response to my original post, you get the picture of how they do business.

They were excellent. They did the work very well. I was sure of what I needed and they delivered it without any cleft. They did not out sell anything to me and did not push anything that I did not want. They did their work correctly. Their price was better than other service providers that I took quotes from.

It was a good experience. I just chose to go with another company. AAA Expert gave me a better price, but I was already contracted with the other provider and already had delivery and everything scheduled. I went to the other contractor and told them that this bid was significantly lower, and they ended up pretty much matching the price. I told AAA Expert, that I had given my word to the other contractor and that I was going to keep my word since they were pretty much going to match the price. It was nothing against AAA Expert, and if they other company had not done what they did, I would have went with AAA Expert. He was here the same day that I called to tell him that I had already hired the other company. He wanted me to give him a shot at the job, so I told him if he could come out that morning and he told me he couldn't be there that morning, but he was there at 1 o'clock that afternoon.

Everything went very well. They're a very confident, professional organization. Alot of heating and air conditioning companies are 5 or 6 people. This company is a larger company and they have a lot more training and knowledge.