About us
We have been restoring old & damaged photos for 30 years. We work with the general public as well as museums & historical societies. We repair minor or severely damaged pictures, whether faded, stained, torn, missing pieces, bad color, water damaged. We can work on original photographs or digitally restore your images. We can also just copy photographs that don’t need restoration. The new prints we make for you will be on archival quality papers guaranteed not to fade, discolor, or mold for 100 years. In addition to working on photographs we also work on all sizes of negatives, slides documents, Tin Types, Glass Plate images, Daguerrotypes, Ambrotypes, Calotypes.
Services we offer
Photo restoration, VHS video repair, 8mm/16mm movie duplication to DVD or VHS, damaged documents.
Accepted Payment Methods
- Check
Reviews
2.65 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 40% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 60% |
Filter reviews by service
Showing 1-5 of 5 reviews
James R.
May 2013
Video Duplication & Transfer
He did a really nice job and he produced more than 1 copy. He’s very professional, he’s willing to work with you and I am completely satisfied with it.
Jay G.
Feb 2013
Photography
Not good! I would steer clear of this
business, BTW Chamberlain Restoration is the same place as A Chamberlain Photo
& Video and A Chamberlain Photography & Video. Mr. Chamberlain is a
scam artist who plays dumb, but he always returns to this phrase "I
performed a service". His justification for the over priced work that is
not worth the money. Mr. Chamberlain brought up McDonalds, why you ask. He said
that you could return the food after you eat it. First, food and photos have
nothing in common. And no one with a sound mind would eat a hamburger and try
to return it. I could take a few bites and return it if there was something
wrong. Anyway, using his McDonalds thought; I bought an expensive steak from
Mr. Chamberlain and he in return gave me a McDonalds hamburger.
On Jan 4, 2013 at 2:30 p.m. I met with Mr. Chamberlain with my photos. My
son was present at this time and heard
everything and has agreed with my statements about what Mr. Chamberlain did say
and not say. My son heard Mr.
Chamberlain as I did. Mr. Chamberlain stated that the scanning and levels (he
did NOT explain this term) would be
free of charge. He did NOT state anything else about me being able to view the
work, okay the work and make the
last payment. He did not display any before and after photo samples for me to
view, there were only things he had on
his wall, which I question he did. Mr. Chamberlain did state something about
people wanting their work done
immediately and this being a problem for him. I told him ?I was in no hurry?. I
received an email at 4:14 pm on Friday,
which surprised me, it stated
"Please find invoice #I1614 attached to this email. Your project is in
progress.
As a reminder, personal
or business checks will take 10 business days to process
prior to shipment or
pick up. A certified check or money order will process
immediately for shipment
or pick up upon completion of the project. We will
watch for your payment
to arrive and process accordingly.
Thank you and enjoy your
day!
Pam/Emily
Studio Assistants
Total Balance Due :
$184.65"
The invoice was attached to the email. This email made me nervous that people
were not happy with Mr. Chamberlains work due to it sounding like he wanted all
the money up front before you would have the work completed. I sent an email
back Friday,
January 4, 2013 at 5:10 p.m. stating
?Hi Pam or Emily, I live in (suburb near you), so I will bring the payment when
you have finished? I gave a $200 dollar deposit already. I thought the balance
due, was upon completion? Thank you?.
I sent another email on Saturday, Jan 5, 2013 at 2:23 p.m.
"Pam/Emily Ok, this is making me nervous now. I would like to talk to Mark
and just do enough prints so I am around $200 dollars. I would like to look at
the finished product before I do any more (spend more money).
I am thinking you will complete the 8x10 photo that is requiring the most
money. From there, Mark told me the others are
$25.00 a piece. That would give me 2 more pictures and then I would owe you
more money for taxes. I believe the expensize one was $147.00, add 2 more
pictures for $50.00 that would put me at $197.00. I already gave you $200.00 in
cash.
I have never worked with people that require all the money upfront before I can
see the end result.
Please get back to me".
No one responded. According to Mr. Chamberlain, someone was in the office
scanning photos on Saturday. Why were my concerns not addressed?
On Monday Jan 7, 2013 I saw this email come in at 9:09 a.m., it states, I
quote
?Chamberlain Restoration
6900 Main St. Suite 140
Downers Grove, IL 60516
1-800-950-0301
630-963-7200 www.chamberlainrestoration.com
Hello
Yes, you are correct. Since you are local you can pay upon picking up via cash,
money order, or cashiers check. Thank you and enjoy your day.
Sincerely,
Emily/Pam
Studio Assistants
1-800-950-0301?
The reply email response contained nothing about my concerns.
I then called Mr. Chamberlain after this and stated my concern about his work
and that I didn't want to proceed with the full
amount. He took the invoice number from me and stated he wasn't in the office
and that he would call me later. He did NOT call until 2:23 p.m. on Monday and
told me that the prints were being printed. He didn?t say it in these words but
I heard you have to pay it all, I can?t stop it. How did all this happen from
Friday at 2:30 p.m. to Monday at 9:15 a.m.? Mr. Chamberlain offered no
explanation.
Also if I received the email at 9:09 a.m. how were the prints not stopped,
someone had to okay the prints because I had not paid in full yet? Who ever saw
my emails knew I wanted to stop.
I was puzzled by this statement on his invoice it clearly states ?"Prints
will not be ordered until final payment has been received. Prints can take up
to 2 weeks to come in. Orders paid by certified check or money order will ship
or be ready for pick up upon completion of project. Personal or business checks
take 10 business days to process prior to shipment or pick up. We do not accept
credit or debit cards. An additional 18% will be added to all balanced over 60
days.
Payments : 01-04-2013 - Cash - $200.00?."
This invoice statement contradicts what happened. I had NOT made a final
payment. I was also nervous that all correspondencevia email did not have a trail of our conversations. They would strip out my
questions/concerns or they were starting a new email and they would ignore what
I was asking. Mr. Chamberlain also assured me on Monday morning that he hadn?t
had any problems with other customers due to his work. That is false; he has
complaints listed with BBB and also with yelp, ripoffreport, (all on the
internet) etc. I did the research after I started getting these signals that
something wasn?t right.
On Wednesday, January 9, 2013 at 4:04 p.m., I was given a phone call from a
woman and was told that everything was done. This was too late for me to get
there before they closed. I went on Thursday morning, January 10, 2013 and got
there when they opened at 9am to pick them up. I looked at the completed work
and told her that I wasn't happy with the work. This pregnant assistant who did
not offer a name when I came in changed her demeanor when I stated I wasn?t
happy. She stated that Mr. Chamberlain is the only one who could do anything.
He wasn't there. I went home typed up and email to Mr. Chamberlain and sent
copies of the photos that I created at home with some ArcSoft software so he
could compare my photo with his, to see his work was substandard for the
cost. I sent an email to Mr. Chamberlain on Thursday, Jan 10, 2013 at 10:21
a.m.
The phone call from Mr. Chamberlain came on Jan 10, 2013 at 4:10 p.m. in
response to my email. Mr. Chamberlain tried to tell me that he told me exactly
what he was doing. This is false. I also told him that I wasn't happy with the
results. He talked in circles. So I asked for the bottom line. He stated that I
paid for a service. He did not offer to reprint or to do anything, only to tell
me that I paid for a service. I could tell that Mr. Chamberlain was not going
to do anything and that it was a waste of time talking to him. The
business, BTW Chamberlain Restoration is the same place as A Chamberlain Photo
& Video and A Chamberlain Photography & Video. Mr. Chamberlain is a
scam artist who plays dumb, but he always returns to this phrase "I
performed a service". His justification for the over priced work that is
not worth the money. Mr. Chamberlain brought up McDonalds, why you ask. He said
that you could return the food after you eat it. First, food and photos have
nothing in common. And no one with a sound mind would eat a hamburger and try
to return it. I could take a few bites and return it if there was something
wrong. Anyway, using his McDonalds thought; I bought an expensive steak from
Mr. Chamberlain and he in return gave me a McDonalds hamburger.
On Jan 4, 2013 at 2:30 p.m. I met with Mr. Chamberlain with my photos. My
son was present at this time and heard
everything and has agreed with my statements about what Mr. Chamberlain did say
and not say. My son heard Mr.
Chamberlain as I did. Mr. Chamberlain stated that the scanning and levels (he
did NOT explain this term) would be
free of charge. He did NOT state anything else about me being able to view the
work, okay the work and make the
last payment. He did not display any before and after photo samples for me to
view, there were only things he had on
his wall, which I question he did. Mr. Chamberlain did state something about
people wanting their work done
immediately and this being a problem for him. I told him ?I was in no hurry?. I
received an email at 4:14 pm on Friday,
which surprised me, it stated
"Please find invoice #I1614 attached to this email. Your project is in
progress.
As a reminder, personal
or business checks will take 10 business days to process
prior to shipment or
pick up. A certified check or money order will process
immediately for shipment
or pick up upon completion of the project. We will
watch for your payment
to arrive and process accordingly.
Thank you and enjoy your
day!
Pam/Emily
Studio Assistants
Total Balance Due :
$184.65"
The invoice was attached to the email. This email made me nervous that people
were not happy with Mr. Chamberlains work due to it sounding like he wanted all
the money up front before you would have the work completed. I sent an email
back Friday,
January 4, 2013 at 5:10 p.m. stating
?Hi Pam or Emily, I live in (suburb near you), so I will bring the payment when
you have finished? I gave a $200 dollar deposit already. I thought the balance
due, was upon completion? Thank you?.
I sent another email on Saturday, Jan 5, 2013 at 2:23 p.m.
"Pam/Emily Ok, this is making me nervous now. I would like to talk to Mark
and just do enough prints so I am around $200 dollars. I would like to look at
the finished product before I do any more (spend more money).
I am thinking you will complete the 8x10 photo that is requiring the most
money. From there, Mark told me the others are
$25.00 a piece. That would give me 2 more pictures and then I would owe you
more money for taxes. I believe the expensize one was $147.00, add 2 more
pictures for $50.00 that would put me at $197.00. I already gave you $200.00 in
cash.
I have never worked with people that require all the money upfront before I can
see the end result.
Please get back to me".
No one responded. According to Mr. Chamberlain, someone was in the office
scanning photos on Saturday. Why were my concerns not addressed?
On Monday Jan 7, 2013 I saw this email come in at 9:09 a.m., it states, I
quote
?Chamberlain Restoration
6900 Main St. Suite 140
Downers Grove, IL 60516
1-800-950-0301
630-963-7200 www.chamberlainrestoration.com
Hello
Yes, you are correct. Since you are local you can pay upon picking up via cash,
money order, or cashiers check. Thank you and enjoy your day.
Sincerely,
Emily/Pam
Studio Assistants
1-800-950-0301?
The reply email response contained nothing about my concerns.
I then called Mr. Chamberlain after this and stated my concern about his work
and that I didn't want to proceed with the full
amount. He took the invoice number from me and stated he wasn't in the office
and that he would call me later. He did NOT call until 2:23 p.m. on Monday and
told me that the prints were being printed. He didn?t say it in these words but
I heard you have to pay it all, I can?t stop it. How did all this happen from
Friday at 2:30 p.m. to Monday at 9:15 a.m.? Mr. Chamberlain offered no
explanation.
Also if I received the email at 9:09 a.m. how were the prints not stopped,
someone had to okay the prints because I had not paid in full yet? Who ever saw
my emails knew I wanted to stop.
I was puzzled by this statement on his invoice it clearly states ?"Prints
will not be ordered until final payment has been received. Prints can take up
to 2 weeks to come in. Orders paid by certified check or money order will ship
or be ready for pick up upon completion of project. Personal or business checks
take 10 business days to process prior to shipment or pick up. We do not accept
credit or debit cards. An additional 18% will be added to all balanced over 60
days.
Payments : 01-04-2013 - Cash - $200.00?."
This invoice statement contradicts what happened. I had NOT made a final
payment. I was also nervous that all correspondencevia email did not have a trail of our conversations. They would strip out my
questions/concerns or they were starting a new email and they would ignore what
I was asking. Mr. Chamberlain also assured me on Monday morning that he hadn?t
had any problems with other customers due to his work. That is false; he has
complaints listed with BBB and also with yelp, ripoffreport, (all on the
internet) etc. I did the research after I started getting these signals that
something wasn?t right.
On Wednesday, January 9, 2013 at 4:04 p.m., I was given a phone call from a
woman and was told that everything was done. This was too late for me to get
there before they closed. I went on Thursday morning, January 10, 2013 and got
there when they opened at 9am to pick them up. I looked at the completed work
and told her that I wasn't happy with the work. This pregnant assistant who did
not offer a name when I came in changed her demeanor when I stated I wasn?t
happy. She stated that Mr. Chamberlain is the only one who could do anything.
He wasn't there. I went home typed up and email to Mr. Chamberlain and sent
copies of the photos that I created at home with some ArcSoft software so he
could compare my photo with his, to see his work was substandard for the
cost. I sent an email to Mr. Chamberlain on Thursday, Jan 10, 2013 at 10:21
a.m.
The phone call from Mr. Chamberlain came on Jan 10, 2013 at 4:10 p.m. in
response to my email. Mr. Chamberlain tried to tell me that he told me exactly
what he was doing. This is false. I also told him that I wasn't happy with the
results. He talked in circles. So I asked for the bottom line. He stated that I
paid for a service. He did not offer to reprint or to do anything, only to tell
me that I paid for a service. I could tell that Mr. Chamberlain was not going
to do anything and that it was a waste of time talking to him. The
Jay G.
Feb 2013
Photography
Not good! I would steer clear of this business, BTW Chamberlain Restoration is the same place as A Chamberlain Photo & Video and A Chamberlain Photography & Video. Mr. Chamberlain is a scam artist who plays dumb, but he always returns to this phrase "I performed a service". His justification for the over priced work that is not worth the money. Mr. Chamberlain brought up McDonalds, why you ask. He said that you could return the food after you eat it. First, food and photos have nothing in common. And no one with a sound mind would eat a hamburger and try to return it. I could take a few bites and return it if there was something wrong. Anyway, using his McDonalds thought; I bought an expensive steak from Mr. Chamberlain and he in return gave me a McDonalds hamburger.
On January 4, 2013 at 2:30 p.m. I met with Mr. Chamberlain with my photos. My son was present at this time and heard
everything and has agreed with my statements about what Mr. Chamberlain did say and not say. My son heard Mr.
Chamberlain as I did. Mr. Chamberlain stated that the scanning and levels (he did NOT explain this term) would be
free of charge. He did NOT state anything else about me being able to view the work, okay the work and make the
last payment. He did not display any before and after photo samples for me to view, there were only things he had on
his wall, which I question he did. Mr. Chamberlain did state something about people wanting their work done
immediately and this being a problem for him. I told him ?I was in no hurry?. I received an email at 4:14 pm on Friday,
which surprised me, it stated
"Please find invoice #I1614 attached to this email. Your project is in progress.
As a reminder, personal
or business checks will take 10 business days to process
prior to shipment or
pick up. A certified check or money order will process
immediately for shipment
or pick up upon completion of the project. We will
watch for your payment
to arrive and process accordingly.
Thank you and enjoy your
day!
Pam/Emily
Studio Assistants
Total Balance Due :
$184.65"
The invoice was attached to the email. This email made me nervous that people were not happy with Mr. Chamberlains work due to it sounding like he wanted all the money up front before you would have the work completed. I sent an email back Friday,
January 4, 2013 at 5:10 p.m. stating
?Hi Pam or Emily, I live in (suburb near you), so I will bring the payment when
you have finished? I gave a $200 dollar deposit already. I thought the balance
due, was upon completion? Thank you?.
I sent another email on Saturday, January 5, 2013 at 2:23 p.m.
"Pam/Emily Ok, this is making me nervous now. I would like to talk to Mark and just do enough prints so I am around $200 dollars. I would like to look at the finished product before I do any more (spend more money).
I am thinking you will complete the 8x10 photo that is requiring the most money. From there, Mark told me the others are
$25.00 a piece. That would give me 2 more pictures and then I would owe you more money for taxes. I believe the expensize one was $147.00, add 2 more pictures for $50.00 that would put me at $197.00. I already gave you $200.00 in cash.
I have never worked with people that require all the money upfront before I can see the end result.
Please get back to me".
No one responded. According to Mr. Chamberlain, someone was in the office scanning photos on Saturday. Why were my concerns not addressed?
On Monday January 7, 2013 I saw this email come in at 9:09 a.m., it states, I quote
?Chamberlain Restoration
6900 Main St. Suite 140
Downers Grove, IL 60516
1-800-950-0301
630-963-7200 www.chamberlainrestoration.com
Hello
Yes, you are correct. Since you are local you can pay upon picking up via cash,
money order, or cashiers check. Thank you and enjoy your day.
Sincerely,
Emily/Pam
Studio Assistants
1-800-950-0301?
The reply email response contained nothing about my concerns.
I then called Mr. Chamberlain after this and stated my concern about his work and that I didn't want to proceed with the full
amount. He took the invoice number from me and stated he wasn't in the office and that he would call me later. He did NOT call until 2:23 p.m. on Monday and told me that the prints were being printed. He didn?t say it in these words but I heard you have to pay it all, I can?t stop it. How did all this happen from Friday at 2:30 p.m. to Monday at 9:15 a.m.? Mr. Chamberlain offered no explanation.
Also if I received the email at 9:09 a.m. how were the prints not stopped, someone had to okay the prints because I had not paid in full yet? Who ever saw my emails knew I wanted to stop.
I was puzzled by this statement on his invoice it clearly states ?"Prints will not be ordered until final payment has been received. Prints can take up to 2 weeks to come in. Orders paid by certified check or money order will ship or be ready for pick up upon completion of project. Personal or business checks take 10 business days to process prior to shipment or pick up. We do not accept
credit or debit cards. An additional 18% will be added to all balanced over 60 days.
Payments : 01-04-2013 - Cash - $200.00?."
This invoice statement contradicts what happened. I had NOT made a final payment. I was also nervous that all correspondence
via email did not have a trail of our conversations. They would strip out my questions/concerns or they were starting a new email and they would ignore what I was asking. Mr. Chamberlain also assured me on Monday morning that he hadn?t had any problems with other customers due to his work. That is false; he has complaints listed with BBB and also with yelp, ripoffreport, (all on the internet) etc. I did the research after I started getting these signals that something wasn?t right.
On Wednesday, January 9, 2013 at 4:04 p.m., I was given a phone call from a woman and was told that everything was done. This was too late for me to get there before they closed. I went on Thursday morning, January 10, 2013 and got there when they opened at 9am to pick them up. I looked at the completed work and told her that I wasn't happy with the work. This pregnant assistant who did not offer a name when I came in changed her demeanor when I stated I wasn?t happy. She stated that Mr. Chamberlain is the only one who could do anything. He wasn't there. I went home typed up and email to Mr. Chamberlain and sent copies of the photos that I created at home with some ArcSoft software so he could compare my photo with his, to see his work was substandard for the
cost. I sent an email to Mr. Chamberlain on Thursday, January 10, 2013 at 10:21 a.m.
The phone call from Mr. Chamberlain came on January 10, 2013 at 4:10 p.m. in response to my email. Mr. Chamberlain tried to tell me that he told me exactly what he was doing. This is false. I also told him that I wasn't happy with the results. He talked in circles. So I asked for the bottom line. He stated that I paid for a service. He did not offer to reprint or to do anything, only to tell me that I paid for a service. I could tell that Mr. Chamberlain was not going to do anything and that it was a waste of time talking to him. The conversation had a long silence and I hung up, there was nothing left for me to say. This is the last time I have spoken to Mr.
Chamberlain.
I did send another email to Mr. Chamberlain on Saturday, January 11, 2013 at 9:34 a.m., telling him that I saw all the negative comments on the internet and that I would be contacting the BBB and anyone else who may listen to me.
Please note, the BBB complaint that I started. Some of Mr. Chamberlain?s responses were lies. He stated
On January 4, 2013 at 2:30 p.m. I met with Mr. Chamberlain with my photos. My son was present at this time and heard
everything and has agreed with my statements about what Mr. Chamberlain did say and not say. My son heard Mr.
Chamberlain as I did. Mr. Chamberlain stated that the scanning and levels (he did NOT explain this term) would be
free of charge. He did NOT state anything else about me being able to view the work, okay the work and make the
last payment. He did not display any before and after photo samples for me to view, there were only things he had on
his wall, which I question he did. Mr. Chamberlain did state something about people wanting their work done
immediately and this being a problem for him. I told him ?I was in no hurry?. I received an email at 4:14 pm on Friday,
which surprised me, it stated
"Please find invoice #I1614 attached to this email. Your project is in progress.
As a reminder, personal
or business checks will take 10 business days to process
prior to shipment or
pick up. A certified check or money order will process
immediately for shipment
or pick up upon completion of the project. We will
watch for your payment
to arrive and process accordingly.
Thank you and enjoy your
day!
Pam/Emily
Studio Assistants
Total Balance Due :
$184.65"
The invoice was attached to the email. This email made me nervous that people were not happy with Mr. Chamberlains work due to it sounding like he wanted all the money up front before you would have the work completed. I sent an email back Friday,
January 4, 2013 at 5:10 p.m. stating
?Hi Pam or Emily, I live in (suburb near you), so I will bring the payment when
you have finished? I gave a $200 dollar deposit already. I thought the balance
due, was upon completion? Thank you?.
I sent another email on Saturday, January 5, 2013 at 2:23 p.m.
"Pam/Emily Ok, this is making me nervous now. I would like to talk to Mark and just do enough prints so I am around $200 dollars. I would like to look at the finished product before I do any more (spend more money).
I am thinking you will complete the 8x10 photo that is requiring the most money. From there, Mark told me the others are
$25.00 a piece. That would give me 2 more pictures and then I would owe you more money for taxes. I believe the expensize one was $147.00, add 2 more pictures for $50.00 that would put me at $197.00. I already gave you $200.00 in cash.
I have never worked with people that require all the money upfront before I can see the end result.
Please get back to me".
No one responded. According to Mr. Chamberlain, someone was in the office scanning photos on Saturday. Why were my concerns not addressed?
On Monday January 7, 2013 I saw this email come in at 9:09 a.m., it states, I quote
?Chamberlain Restoration
6900 Main St. Suite 140
Downers Grove, IL 60516
1-800-950-0301
630-963-7200 www.chamberlainrestoration.com
Hello
Yes, you are correct. Since you are local you can pay upon picking up via cash,
money order, or cashiers check. Thank you and enjoy your day.
Sincerely,
Emily/Pam
Studio Assistants
1-800-950-0301?
The reply email response contained nothing about my concerns.
I then called Mr. Chamberlain after this and stated my concern about his work and that I didn't want to proceed with the full
amount. He took the invoice number from me and stated he wasn't in the office and that he would call me later. He did NOT call until 2:23 p.m. on Monday and told me that the prints were being printed. He didn?t say it in these words but I heard you have to pay it all, I can?t stop it. How did all this happen from Friday at 2:30 p.m. to Monday at 9:15 a.m.? Mr. Chamberlain offered no explanation.
Also if I received the email at 9:09 a.m. how were the prints not stopped, someone had to okay the prints because I had not paid in full yet? Who ever saw my emails knew I wanted to stop.
I was puzzled by this statement on his invoice it clearly states ?"Prints will not be ordered until final payment has been received. Prints can take up to 2 weeks to come in. Orders paid by certified check or money order will ship or be ready for pick up upon completion of project. Personal or business checks take 10 business days to process prior to shipment or pick up. We do not accept
credit or debit cards. An additional 18% will be added to all balanced over 60 days.
Payments : 01-04-2013 - Cash - $200.00?."
This invoice statement contradicts what happened. I had NOT made a final payment. I was also nervous that all correspondence
via email did not have a trail of our conversations. They would strip out my questions/concerns or they were starting a new email and they would ignore what I was asking. Mr. Chamberlain also assured me on Monday morning that he hadn?t had any problems with other customers due to his work. That is false; he has complaints listed with BBB and also with yelp, ripoffreport, (all on the internet) etc. I did the research after I started getting these signals that something wasn?t right.
On Wednesday, January 9, 2013 at 4:04 p.m., I was given a phone call from a woman and was told that everything was done. This was too late for me to get there before they closed. I went on Thursday morning, January 10, 2013 and got there when they opened at 9am to pick them up. I looked at the completed work and told her that I wasn't happy with the work. This pregnant assistant who did not offer a name when I came in changed her demeanor when I stated I wasn?t happy. She stated that Mr. Chamberlain is the only one who could do anything. He wasn't there. I went home typed up and email to Mr. Chamberlain and sent copies of the photos that I created at home with some ArcSoft software so he could compare my photo with his, to see his work was substandard for the
cost. I sent an email to Mr. Chamberlain on Thursday, January 10, 2013 at 10:21 a.m.
The phone call from Mr. Chamberlain came on January 10, 2013 at 4:10 p.m. in response to my email. Mr. Chamberlain tried to tell me that he told me exactly what he was doing. This is false. I also told him that I wasn't happy with the results. He talked in circles. So I asked for the bottom line. He stated that I paid for a service. He did not offer to reprint or to do anything, only to tell me that I paid for a service. I could tell that Mr. Chamberlain was not going to do anything and that it was a waste of time talking to him. The conversation had a long silence and I hung up, there was nothing left for me to say. This is the last time I have spoken to Mr.
Chamberlain.
I did send another email to Mr. Chamberlain on Saturday, January 11, 2013 at 9:34 a.m., telling him that I saw all the negative comments on the internet and that I would be contacting the BBB and anyone else who may listen to me.
Please note, the BBB complaint that I started. Some of Mr. Chamberlain?s responses were lies. He stated
Jay G.
Feb 2013
Photography
Not good! I would steer clear of this business, BTW Chamberlain Restoration is the same place as A Chamberlain Photo & Video and A Chamberlain Photography & Video. Mr. Chamberlain is a scam artist who plays dumb, but he always returns to this phrase "I performed a service". His justification for the over priced work that is not worth the money. Mr. Chamberlain brought up McDonalds, why you ask. He said that you could return the food after you eat it. First, food and photos have nothing in common. And no one with a sound mind would eat a hamburger and try to return it. I could take a few bites and return it if there was something wrong. Anyway, using his McDonalds thought; I bought an expensive steak from Mr. Chamberlain and he in return gave me a McDonalds hamburger.
On January 4, 2013 at 2:30 p.m. I met with Mr. Chamberlain with my photos. My son was present at this time and heard
everything and has agreed with my statements about what Mr. Chamberlain did say and not say. My son heard Mr.
Chamberlain as I did. Mr. Chamberlain stated that the scanning and levels (he did NOT explain this term) would be
free of charge. He did NOT state anything else about me being able to view the work, okay the work and make the
last payment. He did not display any before and after photo samples for me to view, there were only things he had on
his wall, which I question he did. Mr. Chamberlain did state something about people wanting their work done
immediately and this being a problem for him. I told him ?I was in no hurry?. I received an email at 4:14 pm on Friday,
which surprised me, it stated
"Please find invoice #I1614 attached to this email. Your project is in progress.
As a reminder, personal
or business checks will take 10 business days to process
prior to shipment or
pick up. A certified check or money order will process
immediately for shipment
or pick up upon completion of the project. We will
watch for your payment
to arrive and process accordingly.
Thank you and enjoy your
day!
Pam/Emily
Studio Assistants
Total Balance Due :
$184.65"
The invoice was attached to the email. This email made me nervous that people were not happy with Mr. Chamberlains work due to it sounding like he wanted all the money up front before you would have the work completed. I sent an email back Friday,
January 4, 2013 at 5:10 p.m. stating
?Hi Pam or Emily, I live in (suburb near you), so I will bring the payment when
you have finished? I gave a $200 dollar deposit already. I thought the balance
due, was upon completion? Thank you?.
I sent another email on Saturday, January 5, 2013 at 2:23 p.m.
"Pam/Emily Ok, this is making me nervous now. I would like to talk to Mark and just do enough prints so I am around $200 dollars. I would like to look at the finished product before I do any more (spend more money).
I am thinking you will complete the 8x10 photo that is requiring the most money. From there, Mark told me the others are
$25.00 a piece. That would give me 2 more pictures and then I would owe you more money for taxes. I believe the expensize one was $147.00, add 2 more pictures for $50.00 that would put me at $197.00. I already gave you $200.00 in cash.
I have never worked with people that require all the money upfront before I can see the end result.
Please get back to me".
No one responded. According to Mr. Chamberlain, someone was in the office scanning photos on Saturday. Why were my concerns not addressed?
On Monday January 7, 2013 I saw this email come in at 9:09 a.m., it states, I quote
?Chamberlain Restoration
6900 Main St. Suite 140
Downers Grove, IL 60516
1-800-950-0301
630-963-7200 www.chamberlainrestoration.com
Hello
Yes, you are correct. Since you are local you can pay upon picking up via cash,
money order, or cashiers check. Thank you and enjoy your day.
Sincerely,
Emily/Pam
Studio Assistants
1-800-950-0301?
The reply email response contained nothing about my concerns.
I then called Mr. Chamberlain after this and stated my concern about his work and that I didn't want to proceed with the full
amount. He took the invoice number from me and stated he wasn't in the office and that he would call me later. He did NOT call until 2:23 p.m. on Monday and told me that the prints were being printed. He didn?t say it in these words but I heard you have to pay it all, I can?t stop it. How did all this happen from Friday at 2:30 p.m. to Monday at 9:15 a.m.? Mr. Chamberlain offered no explanation.
Also if I received the email at 9:09 a.m. how were the prints not stopped, someone had to okay the prints because I had not paid in full yet? Who ever saw my emails knew I wanted to stop.
I was puzzled by this statement on his invoice it clearly states ?"Prints will not be ordered until final payment has been received. Prints can take up to 2 weeks to come in. Orders paid by certified check or money order will ship or be ready for pick up upon completion of project. Personal or business checks take 10 business days to process prior to shipment or pick up. We do not accept
credit or debit cards. An additional 18% will be added to all balanced over 60 days.
Payments : 01-04-2013 - Cash - $200.00?."
This invoice statement contradicts what happened. I had NOT made a final payment. I was also nervous that all correspondence
via email did not have a trail of our conversations. They would strip out my questions/concerns or they were starting a new email and they would ignore what I was asking. Mr. Chamberlain also assured me on Monday morning that he hadn?t had any problems with other customers due to his work. That is false; he has complaints listed with BBB and also with yelp, ripoffreport, (all on the internet) etc. I did the research after I started getting these signals that something wasn?t right.
On Wednesday, January 9, 2013 at 4:04 p.m., I was given a phone call from a woman and was told that everything was done. This was too late for me to get there before they closed. I went on Thursday morning, January 10, 2013 and got there when they opened at 9am to pick them up. I looked at the completed work and told her that I wasn't happy with the work. This pregnant assistant who did not offer a name when I came in changed her demeanor when I stated I wasn?t happy. She stated that Mr. Chamberlain is the only one who could do anything. He wasn't there. I went home typed up and email to Mr. Chamberlain and sent copies of the photos that I created at home with some ArcSoft software so he could compare my photo with his, to see his work was substandard for the
cost. I sent an email to Mr. Chamberlain on Thursday, January 10, 2013 at 10:21 a.m.
The phone call from Mr. Chamberlain came on January 10, 2013 at 4:10 p.m. in response to my email. Mr. Chamberlain tried to tell me that he told me exactly what he was doing. This is false. I also told him that I wasn't happy with the results. He talked in circles. So I asked for the bottom line. He stated that I paid for a service. He did not offer to reprint or to do anything, only to tell me that I paid for a service. I could tell that Mr. Chamberlain was not going to do anything and that it was a waste of tim
On January 4, 2013 at 2:30 p.m. I met with Mr. Chamberlain with my photos. My son was present at this time and heard
everything and has agreed with my statements about what Mr. Chamberlain did say and not say. My son heard Mr.
Chamberlain as I did. Mr. Chamberlain stated that the scanning and levels (he did NOT explain this term) would be
free of charge. He did NOT state anything else about me being able to view the work, okay the work and make the
last payment. He did not display any before and after photo samples for me to view, there were only things he had on
his wall, which I question he did. Mr. Chamberlain did state something about people wanting their work done
immediately and this being a problem for him. I told him ?I was in no hurry?. I received an email at 4:14 pm on Friday,
which surprised me, it stated
"Please find invoice #I1614 attached to this email. Your project is in progress.
As a reminder, personal
or business checks will take 10 business days to process
prior to shipment or
pick up. A certified check or money order will process
immediately for shipment
or pick up upon completion of the project. We will
watch for your payment
to arrive and process accordingly.
Thank you and enjoy your
day!
Pam/Emily
Studio Assistants
Total Balance Due :
$184.65"
The invoice was attached to the email. This email made me nervous that people were not happy with Mr. Chamberlains work due to it sounding like he wanted all the money up front before you would have the work completed. I sent an email back Friday,
January 4, 2013 at 5:10 p.m. stating
?Hi Pam or Emily, I live in (suburb near you), so I will bring the payment when
you have finished? I gave a $200 dollar deposit already. I thought the balance
due, was upon completion? Thank you?.
I sent another email on Saturday, January 5, 2013 at 2:23 p.m.
"Pam/Emily Ok, this is making me nervous now. I would like to talk to Mark and just do enough prints so I am around $200 dollars. I would like to look at the finished product before I do any more (spend more money).
I am thinking you will complete the 8x10 photo that is requiring the most money. From there, Mark told me the others are
$25.00 a piece. That would give me 2 more pictures and then I would owe you more money for taxes. I believe the expensize one was $147.00, add 2 more pictures for $50.00 that would put me at $197.00. I already gave you $200.00 in cash.
I have never worked with people that require all the money upfront before I can see the end result.
Please get back to me".
No one responded. According to Mr. Chamberlain, someone was in the office scanning photos on Saturday. Why were my concerns not addressed?
On Monday January 7, 2013 I saw this email come in at 9:09 a.m., it states, I quote
?Chamberlain Restoration
6900 Main St. Suite 140
Downers Grove, IL 60516
1-800-950-0301
630-963-7200 www.chamberlainrestoration.com
Hello
Yes, you are correct. Since you are local you can pay upon picking up via cash,
money order, or cashiers check. Thank you and enjoy your day.
Sincerely,
Emily/Pam
Studio Assistants
1-800-950-0301?
The reply email response contained nothing about my concerns.
I then called Mr. Chamberlain after this and stated my concern about his work and that I didn't want to proceed with the full
amount. He took the invoice number from me and stated he wasn't in the office and that he would call me later. He did NOT call until 2:23 p.m. on Monday and told me that the prints were being printed. He didn?t say it in these words but I heard you have to pay it all, I can?t stop it. How did all this happen from Friday at 2:30 p.m. to Monday at 9:15 a.m.? Mr. Chamberlain offered no explanation.
Also if I received the email at 9:09 a.m. how were the prints not stopped, someone had to okay the prints because I had not paid in full yet? Who ever saw my emails knew I wanted to stop.
I was puzzled by this statement on his invoice it clearly states ?"Prints will not be ordered until final payment has been received. Prints can take up to 2 weeks to come in. Orders paid by certified check or money order will ship or be ready for pick up upon completion of project. Personal or business checks take 10 business days to process prior to shipment or pick up. We do not accept
credit or debit cards. An additional 18% will be added to all balanced over 60 days.
Payments : 01-04-2013 - Cash - $200.00?."
This invoice statement contradicts what happened. I had NOT made a final payment. I was also nervous that all correspondence
via email did not have a trail of our conversations. They would strip out my questions/concerns or they were starting a new email and they would ignore what I was asking. Mr. Chamberlain also assured me on Monday morning that he hadn?t had any problems with other customers due to his work. That is false; he has complaints listed with BBB and also with yelp, ripoffreport, (all on the internet) etc. I did the research after I started getting these signals that something wasn?t right.
On Wednesday, January 9, 2013 at 4:04 p.m., I was given a phone call from a woman and was told that everything was done. This was too late for me to get there before they closed. I went on Thursday morning, January 10, 2013 and got there when they opened at 9am to pick them up. I looked at the completed work and told her that I wasn't happy with the work. This pregnant assistant who did not offer a name when I came in changed her demeanor when I stated I wasn?t happy. She stated that Mr. Chamberlain is the only one who could do anything. He wasn't there. I went home typed up and email to Mr. Chamberlain and sent copies of the photos that I created at home with some ArcSoft software so he could compare my photo with his, to see his work was substandard for the
cost. I sent an email to Mr. Chamberlain on Thursday, January 10, 2013 at 10:21 a.m.
The phone call from Mr. Chamberlain came on January 10, 2013 at 4:10 p.m. in response to my email. Mr. Chamberlain tried to tell me that he told me exactly what he was doing. This is false. I also told him that I wasn't happy with the results. He talked in circles. So I asked for the bottom line. He stated that I paid for a service. He did not offer to reprint or to do anything, only to tell me that I paid for a service. I could tell that Mr. Chamberlain was not going to do anything and that it was a waste of tim
Paul G.
Jan 2009
Photography
Fantastic! The only "fault" is that the notation "Nov. 1947" in the bottom margin of the original wasn't reproduced.
Licensing
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FAQ
Chamberlain Restoration is currently rated 2.6 overall out of 5.
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
Sunday: 9:00 AM - 9:00 PM
Chamberlain Restoration accepts the following forms of payment: Check
No, Chamberlain Restoration does not offer free project estimates.
No, Chamberlain Restoration does not offer eco-friendly accreditations.
No, Chamberlain Restoration does not offer a senior discount.
No, Chamberlain Restoration does not offer emergency services.
No, Chamberlain Restoration does not offer warranties.
Chamberlain Restoration offers the following services: Photo restoration, VHS video repair, 8mm/16mm movie duplication to DVD or VHS, damaged documents.