
Quality Residential Electric Inc
About us
Licensed and Insured Electrician. We accept all forms of payment. We troubleshoot electrical problems, and install new circuits and devices - no job too small or large. We are available 7 days a week at no extra charge. We do not work within the city of Chicago; just the suburbs and surrounding area.
Business highlights
Services we offer
Residential electrical, large or small jobs
Services we don't offer
Plumbing. HVAC. Painting.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- PayPal
- Check
- Visa
- Discover
- MasterCard
- 2
Electrical Project
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
9% | ||
4% | ||
3% | ||
1% |
Filter reviews by service
The day he visited with us, he had a VERY full schedule, and called ahead to let us know that he was running behind, and ask if that was acceptable. When he arrived, he got right to work. He had scouted a couple of the projects on a prior visit, and had picked up the necessary parts, so that he could work efficiently. In the end, the place looks and functions much better than he found it!
We will use him again, in large part due to his good work, and very pleasant personality.
"Thanks for the great review Burgee, Im glad you are pleased. I have since had to limit myself to strictly electrical and some garage door service calls only. I am becoming more proficient with my scheduling, but still like to allow homeowners to add to their "to do lists" in order to keep my service personalized. Im sorry that the preceding calls delayed my scheduled arrival, but I sincerely appreciated your patients."
It was pretty good. It is just a one man company. His name is Chris. He is thorough and explains what he is doing. He spend enough time making sure that he did quality work. He cleaned up after he finished his task.
"I in fact did apologize several times, and even explained one of several reasons why I could not come downtown. You confirmed the main reason why I cant come down when you told me your garage door in the hi-rise you reside was 7 foot high - as I already explained that most are. In and attempt to preserve my back and knees, I have upgraded to a 40,000 dollar high top van with a clearance of 8 foot six inches. It also enables me to stock well over 5000.00 dollars more of electrical product - saving my customers valuable clock time in Home depot trips. There are several more reasons - that I attempted to explain, you were very angry, as there was no resolve. Sorry again - I never like to turn away ANY buisness."
"Thanks for the great review [member name removed], hope the LED works better in that unusually tall closet. I really appreciate the night before call advise, I have since DILIGENTLY re-implemented it. Though not an excuse, the 10pm late night finishes played a key role in its' demise. Though I have still never missed an appointment, communication is important to me as a consumer, certainly more - as a service provider. Thank you again."
"Sorry for the delayed response {removed member name}, as usual, Angies List continues to provide quality customers like yourself, it's up to 7 days a week now, but I still enjoy it completely. Im glad to hear your pleased with the work performed, and hope all continues to be well with your fish pond - that was quite an impressive set up."
"It’s a shame that you neglected to mention how I was attempting to install a USED ceiling fan – with a remote that was NOT of the same brand (both practices have since been halted for obvious reasons). Moreover, the 3 way dimmer switch you CLAIM I never changed has a receipt with Identifying numbers on it from my stock, so anytime your handyman would like, we can compare notes and FACTS. Further still, after you claimed you were going to purchase a new fan, and would call me back to install it, I trusted you, and delayed billing you for that free 45.00 3 way-dimmer, you claim was never installed (another practice I have since hated directly because there’s people like you out there). Finally, regarding the 3 floors of smoke detectors that I also installed, after informing you that I was not comfortable installing – because your previous handyman had installed one of the wires incorrectly, I did as a favor, because you claimed DCFS was coming the same day, and it would have obviously been an issue. The first ceiling fan was installed in the front bedroom well, and in good time – because it was new. There were several other electrical issues that I resolved for you as well, I'm sorry you felt undersold, but I categorically disagree."
"Thank you [member name removed], I really appreciate the positive feed back, I work hard at every customers home to give the best value possible."
After telling us he'd be able to put things back together in and quot;days, not weeksand quot;, it took over SIX WEEKS to reach an ending point. He said he had scheduling conflicts indicating he is routinely taking on much more work than he has time to complete. Let this be a lesson to Angie's List customers about buying prepaid deals from this man or ANY vendor without first confirming that they have room in their schedule to complete the work.
And what is that ending point exactly? Well, a light that worked perfectly well has now been permanently removed. He claimed it could not be put back together at all, so he put a cap over it, closed up the ceiling and the switches, and left. We now have no ceiling light in the entryway of our house. We were charged $200 for the additional labor (at a discounted rate) to restore the light upstairs on a properly functioning three-way switch. And we will still need to get a second opinion on how to restore functionaly to the entryway light fixture.
I think Chris is well suited to other forms of electrical work, but would NOT recommend hiring him for anything that involves exposing the ancient wiring of a 100-year-old house. I have read other reviews that indicate very similar outcomes for other customers under similar circumstances. This is not his strong suit.
I would also recommend against buying prepaid Angie's List deals from any vendor. Many customers report similarly negative experiences with these prepaid deals. Ultimately it'll cost you more money than just negotiating a price for services.
"Please understand that I am in contact with no less then 20 people a day, or their vendors. I spend an extraordinary amount of my own time being thorough - ordering replacement parts, in attempt to save my customers money. This takes time, I also answer simple home owner questions through the day, resulting in further loss of revenue, because, after answering their questions, THEY DON'T need my services - I do my very best to respond quickly, and apologize for any inconvenience you suffered. I also perform ALL of my own electrical work, this too, takes time. I said SOME electricians would rewire the device using a ground as a neutral - I WILL NOT, and this angered you. I recommended a CARPENTER to open the wall and do the electrical correct, you said " we just had everything done" When I arrived ON A SUNDAY evening, you actually added more to the agreed amount of work. I installed the first USED ceiling fan - that was missing several key parts, which I supplied off the truck stock - at no extra cost - as they were small - BUT essential to the install. I also reinstalled a Halogen Ceiling - 3 piece fixture in your kitchen. When I began to install the second ceiling fan, I pulled the old one off, began to check the wiring for safety, and determined that the handyman you said you hired, used the ground as a neutral wire. You seemed very agitated, and said that the handyman claimed to have done everything correct. You were so sure the new light and fan would work, because the last one did. I tried to explain that while you can use the ground as a neutral - its DANGEROUS. While I rarely use that word, in this case - its applicable. Long before Angies list, I enjoyed - as I still do, a 95% positive reference base, on word of mouth alone. I have never had to use my insurance, and did not intend to risk that now.The neutral is a current carrying conductor. If you have current flowing on the grounding (bare) conductor, then anything attached to that (for instance any metal) will also become current carrying. If you were to then touch that metal while standing on a grounded surface, you now become part of the conductor and will receive a shock, perhaps a fatal one. I hope the next person also has a conscience,"
"Hello [Member Name Removed], I sincerely do not appreciate your negative review of my company based solely on my inability to accommodate your NON EMERGENCY request for immediate service. I value each customer and do NOT bump previously scheduled appointments. I do my best to accommodate urgent matters on a case by case basis. I responded to your request promptly. I believe I was very courteous when we spoke and I informed you of my schedule. I also reminded you that Angie's list would promptly refund your money and they have. Having said that, I am sorry you had a negative experience. I did attempt to prevent that from happening by suggesting that you get a refund and look for another vendor rather then overbooking and rescheduling you. There by continuing to delay your service. I am a licensed and insured electrician who deals honestly with all my customers. This time of year is our busiest season. I treated you as I do all my customers with an honest assessment of my ability to meet you needs. Regretfully that displeased you. Chris"
In addition to all of this, I found their prices to be very reasonable. I bought the fans from one of the big box stores and they said they would give me a deal for installation - a 30% reduction on the second and third fans, for a total of $300. No thanks, I saved $75 by using the deal Handyman and Sons was offering.
It's really refreshing to find old school tradespeople that you can trust to do excellent work and not rip you off. I HIGHLY recommend Handyman and Sons and will be using them in the future when I move and need new fans installed.
"Wow! thank you so much for the outstanding review. I really glad that you appreciate the time I give to my customers. I also, can't thank you enough for taking the time to sit down and write a review. It means a lot to me. Enjoy your summer! Chris"
"Hi [member name removed], I am really sorry things did not work out. My truck and tools are my livelihood without either I am sunk. I appreciate your praise and wish you the best in getting your work done. Chris"
"Hello, Thanks for the praise of my work. I try to keep my customers informed so I am glad to hear your appreciation. It means a lot to me to know that you were happy with the services I provided, including respect to leave any work area clean. Thanks again. Have a great summer! Chris"
I hired Chris to move a light fixture over a couple of feet, back to a box where it had been before, and to tell me whether a surge I had seen was okay or meant something bad about the wiring. He spent 3 hours mostly ‘ringing out’ wires as he termed it, to understand what went where, and what was live and what was not. He also said that he thought it would be helpful to cut the drywall. While that made it easy to physically move the two wires from the old box to the new one, and I did authorize him to cut the drywall, I think that it was probably not actually necessary, and the large size of the hole he cut was definitely unnecessary. He removed the unwanted box and bx cable.
When Chris arrived, all the lights and outlets in my living room were operational. When he left none were operational, because he had found 120 volts coming out of one of the white (supposed to be neutral) wires and he said he did not feel it was safe to connect the wires up again as they had been when he arrived. He offered to call my former electrician and I gave him the number. He said he would follow up very soon. In conversation, he had also learned that I have had a lot of experiences where I was not happy with contractors over the past year and a half. Also, while at my home, Chris mentioned how dangerous a lot of things were (for example, saying I should close the door of the electric box when flipping circuits on and off, to protect against an explosion that could disfigure me, and he showed me at one point how when the shop vac turned on, the lights also turned on. That had not been happening when he arrived, and this may have been an honest discovery on his part of something that seemed strange to him, but it made me wonder whether he might be trying to scare me so I would believe my wiring was incorrect and pay lots of money for him to research it.
I was very nervous when Chris left, because in addition to having no working lights or outlets in my kitchen and living room, I now was afraid that something might be fundamentally wrong with my wiring, and it might require a great deal of time and money to fix. I decided to get a second opinion. The man I hired for the second opinion had been in the business around 20 years. He took around an hour and a half to separate out all the wires and reconnect them. He was initially concerned to find 220V coming out at one place, but when he reconnected the wires he said the potentials all dropped to 120V where they should be, and when I asked whether I should be concerned about the higher voltage he had observed, he said no, it was fine, that sometimes when everything is disconnected resistance doesn’t kick in but then once you put the wire under load it begins to resist and he said that it did not mean that the system was wired wrong.
I was a bit frustrated then because Chris had spent 3 hours and left me feeling very afraid and with no lights, seemingly
unnecessarily. I phoned and told him that I felt I had not received value for the money paid and requested that he refund some or all of the money I had paid him. An argument ensued. He disagreed and seemed to become more and more angry as I continued to disagree with him. He said that since I did not know anything about electrical work I was not qualified to make a judgment as to the effectiveness of his work. While it's true that I'm not qualified to judge electrical knowledge, I have no reason to disbelieve the electrician who gave the second opinion. Given that opinion, I believe that the path Chris was going down in terms of analyzing the situation was not correct. I told him that he could do whatever he wanted to do, he did not have to give me money back, and his review would simply reflect whatever he did. I assured him that the review would be accurate - I would not lie, but would simply provide an accurate account.
The threat of a bad review was very upsetting to Chris. At first, Chris said he would refund two of the three hours, and we got off of the phone. But then he called me back and said he was going to phone every contractor I had ever worked with, and I had better be careful what I said in a review because he would call his lawyer and would bring me to court for anything I said that I could be brought to court for. He said he was also going to call Angie’s List and tell them it was him or me, that they should kick me out as a member because surely they wouldn’t want a customer who had positive things to say about only a very small proportion of the contractors who worked for her.
I felt bullied. I probably would not have bothered to post a review at all if I had not received this last phone call, but my response when I feel bullied is generally to want to make sure that the bullying is not effective. In retrospect after my temper has cooled, I can see why Chris might have been upset - if he indeed acted in good faith, as he may have done, then he may have felt that I had bullied him first by asking for a refund and threatening to write a review. He may have felt that it was unfair that he, with all the effort he puts into his work, had run into the one customer who would not approve of it and might seriously hurt his livelihood for reasons that seemed arbitrary and unjustified to him. However, even if all of that were true, I don't think that the way he expressed himself was called for.
I felt that the money I had paid him had not been well spent and in fact had set me back rather than moving me forwards in my project, and that I should have some recourse in that situation. I am very disturbed by what I find to be a serious lack of accountability for results across the majority of construction firms I have worked with, and Chris telling me repeatedly that because I wasn’t an expert in electrical work I was not justified in trying to judge the effectiveness of his work was very frustrating to me, as I have found many, many instances where contractors have done sub-par work, so I find that it is essential that I as a customer always review the quality of that work. I did not threaten to cancel my check to Chris, though I could certainly have done so. If he disagreed he could simply have said that he disagreed, refused to refund my money, and put forth a response that he saw as accurate to the any review that I might post. His threat to call every contractor I had ever worked with and call Angie’s List to get me kicked out and come after me with legal action if I gave him any opening to do so seemed like an overly extreme response to me, and I found it somewhat frightening.
So it’s of course up to the reader to judge what that means for you. Chris was friendly and courteous on the job site, and he may very well have acted in good faith there. His rates were significantly lower than those of any other electrician I could find. The other electrician's opinion makes me strongly question the judgment Chris made on the job site, but I can't say with certainty that he was right or wrong.. I certainly felt bullied by Chris's response when I requested a refund and said I would write an accurate review. I strongly regret having hired Chris, and certainly would not consider hiring him again. I do not believe that his visit was of any ultimate benefit to me, but rather set me back in my project and upset me.
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