Air Ducts Done Right Inc

I firmly believe you get what you pay for, so I use this company because they do an excellent job.  I have been using them for over 10 years because the first time they cleaned the vents, our family immediately experienced a huge improvement in our allergy and asthma symptoms.

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I?m enthusiastically endorsing Vito's fine company, Air Ducts Done Right.
In this post-up, I will provide an overview of what other companies are doing, tell my story, and finally explain the superior wrap-up I got from Air Ducts Done Right.
There is a consistent theme you will find in the reviews for duct cleaning companies. You'll see the following trend: A) The company comes out through a promotion or coupon deal in Angie's. B) The team arrives and discovers that the level of clean promised in the promotion is inadequate. C) Customers pays way more than he expected. D) Duct cleaning company pulls a ton of dirt out of the vent system. E) Customer is overjoyed at seeing the results of his wise decision to "go all the way".
First of all, I have become displeased with the evolution of Angie's list. What was formerly a great community referral system has become a groupon tank. These coupon deals are a recipe for misunderstanding. They deny the service provider much needed compensation and disguise the true value of the work performed. I have seen this with other services through Angie's List. I am delighted to pay a fair price for good work, and I always fear that a "deal" will tempt the service provider to cut back in some way that I cannot see. I wanna be fair, and I want it done right. For these reasons, I tell these companies to FORGET the Angie's List coupons and promotional offers. Let's just do the job right.
Long before my successful visit from Air Ducts Done Right, I had another company come in and do a clean. Like the other reviewers report, we quickly discarded promotional offers, and talked about doing the ducts in my small home. Ever since the torrential rains of early Y2013, I had an emerging mustiness coming from my ducts. This first company (which I will not name) made a lot of noise and pulled an impressive pile of dirt from my ventilation system. The technician claimed that any residual odor I had was due to duct suction leakage from the crawlspace.
That didn't add up. I had personally sealed every suspect  corner of that ductwork with expensive foil tape.  A massive job.
In one (1) day, that dreadful odor was back. I did not call them to "come back and do it right" for several reasons, which I will not go into.
I then proceeded to install a massive moisture barrier in the crawlspace, using thick plastic sheeting. The damp ambiance in the crawlspace went away fast. In fact, it smelled pretty good down there. But the duct work was still kicking out something very different and very bad.
For the following two months, I shopped for a company that had the following capabilities: 1) Talk to me about the problem. 2) Be able to thoroughly clean the ducts, and 3) Have the expertise to replace/repair duct work if we had to do surgery on the system.
Vito was great, and very patient in the setup, answering all my pesky questions. His company, ?Air Ducts Done Right", was the right choice. Upon arrival, they properly cut open strategic points in the duct work to properly assess the situation and attach the equipment. Tons of dirt, un-removed on the previous company's visit, was clearly visible. In one photo, it looks like construction debris piled up in the duct. We concluded that the previous guy broke up much of it, making it ready for removal with more thorough methods.
In all, they removed about 3X the dirt removed by the other company just 2 months prior. And the visit had that just-right mix of courtesy and professionalism.
I also asked for the high-tech chemical clean. I had to vacate the house for 2 hours after the job with that option, but I couldn?t take any chances at this point.
Your old vents probably look like cashmere sweaters in the inside. Call "Ducts Done Right" and get the job done right. If Vito doesn't work there, hang up and call the right number. Depending on the season, they might have a discount coupon of their own to offer you, but it won?t be a mysterious ?50% off? discount, leaving you to wonder what is getting left behind.

This company advertises in our local newsmagazine and since I like to do business with local firms I checked them out on Angie's List where they're rated A so I decided to go with them.  I spoke with Vito (the owner) by phone.  He fully explained what would be done to clean out the dryer vent and what the cost would be.  We made an appointment and he and Dave came on time and went right to work with the vacuum, working from the outside of the house.  They were speedy, thorough and left no mess.  I asked to see the lint they collected in the machine and was amazed at the amount.  I knew there was lint packed inside the dryer itself and asked Vito about cleaning it out, but he doesn't do that work and gave me the name of an appliance repairman who does.  I was totally satisfied with the job Air Ducts Done Right did and would recommend  the company to anyone wanting air ducts cleaned.

I researched this company and they looked great so we ended up going with them.  Both employees that showed up were very detail oriented and worked very quickly and efficiently.  They explained the whole process to me and how they were going to get the work done right.  They also explained how they did things compaired to other companies that were not as thorough.  They were very professional and went the extra mile with their work.  They took some before and after pictures of the vents and ducts to show us, which was great.  I thought there would be a lot of dirt when they were doing the service, but I could not see any visible dust.  The mess was very contained and did not move throughout the house.  They had a very clean method.  I would use them again and recommend them to others.

They did good job except when they finished cleaning I found out they missed one vent. The cleaning was done manually and spread a lot of dust in the house.
A few days later I found out the folding door by the furnace was damaged by the crew. I called several times the owner to get it fixed. It was promised me by the owner they will fix the door. It never happened. Still waiting.

Prior to having our air ducts cleaned we had an environmental hygienist to our home to do an inspection.  The recommendation was to get the HVAC systems cleaned.  We scheduled our cleaning with Air Ducts Done Right because they were recommended from a personal friend which was further supported by the recommendations on Angies List so we felt good about our decision. The cost was worth every penny, we have two small children who prior to the cleaning were showing signs of upper respiratory illness.  We had just moved into the house a month earlier and no one exhibited signs of allergies so we knew something was going one, hence the environmental hygienists evaluation.  None the less, Vito's crew showed up on time and were very thorough.  He explained everything in detail and we allowed them in our home, alone, while we went to work.  The job did not go as planned for them while we were away.  There was a slight mishap that we were informed of immediately.  Overall, I must say that if every business owner worked with the same moral ethical value and integrity as Vito Mascato does then there would not be a need for Angies List.  I could not be more pleased with the outcome.  The unintended mishap was addressed immediately, the house was left impeccably and most importantly the air quality in our home was noticeable and significantly improved when we came home that day from work.  Not to mention, I no longer have to dust my house every day.  It is absolutely incredible the impact a proper ventilation cleaning has on air quality and dust.  As a working mother of two, I certainly appreciate my time and especially when I don't have to do house work.  In the end, I would highly recommend Vito and his crew.  They are reliable, honest (maybe not the least expensive but you get what you pay for) hardest workers in the service industry.  I appreciate their work and will definitely use them again for another cleaning when its time.

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I called three companies that cleaned dryer vents.  I went with them because they were able to answer some detailed questions.  The two men who came called to let me know they would be there in 15 minutes.  They were prompt and went right to work.  A lot of lint and dust came out and the clothes dry a lot faster now.

Clothes dryer was not drying correctly............checked on Angie's List for dryer vent cleaning.............called Air Ducts Done Right Inc. and set up an appointment......3 men came out.............and did the job............very courteous and explained what they would be doing.........  The dryer works fine now........

We live in 40+ yr ranch old home in Woodridge with vents in the slab.  I knew they were probably dirty but we had a heating problem and when the technician fixed the blower and  turned the heater back on without the filter in it, all kinds of stuff came out of the vents.  I contacted Air Ducts Done Rights and scheduled the vent cleaning.  It was $500 for the vents and $100 for the dryer vent. They came out and explained everything they would do and it was quite a process.  The 3 man crew was here for about 4 hours and you could hear all kinds of noise when they were sucking the stuff out.  They blocked the vents and then hooked up their vacuum and cleaned each one.  We had a bunch of white powder that came out and we could not figure out what that was but now I think it was baking soda,  The prior owner had a dog and I think she had a box in the venting somewhere.   These guys are totally professional and did a great job.  The dryer vent is cleaned from the outside so you don't have to move the dryer to get that done.   I apologize for not remembering the name of the guy who was here but he said we could go about 5 years before needed again.   Just like they said, it has cut down on dust, my allergies are better and I don't even want to imagine what else was in those vents after all these years.   I know we had ant bodies in there from an invasion last summer so they are gone too. 
If you are going to get the done make sure you check out the companies and their process.  They have a whip that goes through the vents and loosens all the dirt, not just a big vacuum.
HIGHLY RECOMMEND this company. 

Brian and Paul arrived at our home right on time as scheduled.  Both are very professional, knowledgeable, and good workers. Brian was very helpful and provided me with the correct sizes for filter replacements and showed me how to access and replace filter for the humidifier.

Prompt, courteous, efficient. Explained all work prior to performing, allowed questions and showed results of cleaning. True to estimate, no hidden costs. Would recommend and use again.

They arrived on time and everything was done right.

I am really pleased with the work "Air Ducts Done Right" performed. They exceeded my expectations in all areas.  I highly recommend their services to anyone who wants the job done right plus I will use them again when needed!  Thank you, guys, for a great job!!
 

I've had these folks clean my dryer vent for the past couple of years - they are fantastic! They are very personable and do a fantastic job!

Scott and Brian were the two young men who came out.  I had given them my garage code as they started very early and I have not moved in yet.  A couple of hours into the job, Scott called and left a message that things were going well and to call with any questions. I went to the house and both Scott and Brian greeted me by name after introducing themselves.  They left the house as they found it and answered all of my questions.  I have used Air Ducts Done Right in the past and will continue to use them in the future.  Their prices might be a LITTLE bit high, but as far as I am concerned the professionalism, courtesy and quality are worth it.
My house is new construction and I finished the basement and there was A LOT of dust.  By not cleaning the ducts, I knew it would just continue to blow throughout the house.  You could hear all the stuff in the vents being sucked out and they also eye the vents afterward to double check.

Vito, the owner, and an assdistant , i beleive his name was Scott, came to my home on time @ 7AM. They were there for a long time  a good five hours  as i recall. Possibly even longer. I knew Air Ducts Done Right was the place to go with because of how well Vito, the owner answered my questions. Being

involved in commercial property managment i have had thye opportunity to use this type of service for some office building I manage. At the time i did not knopw of this cvompany and the company i used did a good job. What I noticerd with Air Ducts Done Right was the thoroughness of not only the cleaning but the thoroughness of the explanations which l,ed me to believe that Vito, not only kinows what he is doing  with airt duct cleaning and dryer vent cleaning but even more important was the absolute evidence of the passdion involved form his work. This, in my expereince has been why I havew chosen certain contrators over others and certainly is true with Air Ducts Done Right. there were reasons why  I chose them and they were absolutely validated during the actual cleaning process. Without ANY hesitation  I would say this is the company to go with for this type of service

He did his job. He got here on time and did his job. We were very satisfied with it. He did a good job. We didn’t have any problems with him at all.

It went well.

A thorough job and well-worth the gulper $700 price, which is considerably more costly than the competition -- because of a more thorough technology, according to an environmental engineer who previously had scoped our townhome for mold.  The price was precisely as stated in advance.  One-man crew (usually it's two, but one had called in ill).  Six hours in an out.  Visa accepted. 

Compared to the two-hour duct cleaning done here four or five years ago, this was vastly more thorough.  A goliath gas-powered vacuum outdoors impressively sucked up debris as the worker used a whippet-like device to snake the ducts and dislodge dust and, I suppose, spiders and other creatures of the duct.  Dustballs have been nonexistent since his visit, which was not the case with the previous company.   Moreover, because of the air suction, there was no dust residue in the house from cleaning.
  
Afterward, when I inquired about other services from Air Ducts Done Right, he mentioned dryer vents and I immediately contracted for that service.   This cost $55; the $90  'visit' fee was waived because he already was  on the scene for the air-duct cleaning.   I had been meaning to scour the dryer vent hose for months (to reduce risk of fires) but never got around to it. 

Bottom line:  Expensive but thorough, accomplished professionally.  I'll book this company again in four or five years.

They came on time and were professional.  Thye explained what they were doing and where they would do in order.  They were very neat and nice.  They estimated 4-5 hours and they were right on time from start to finish. 
If I had questions during the clean they would stop and explain.

They were very thorough.  They explained everything that they were going to do.  They spent a lot of time on the phone explaining things to us.  They answered our questions even before we told them that we would be working with them.  They were very helpful in explaining about the different services and the charges.  They are a little more expensive than the other people, but they have a different technology which we thought was worth it.  They were very clean.  We would use them again in the future.             

everything is good