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Mayfair Furniture & Carpet

Carpet Sales and Installation, Furniture - Sales, Flooring Sales and Installation,

About us

We are family owned and operated since 1973, We accept all major credit cards as well as offer Same as Cash financing

Business highlights

51 years of trusted experience

Services we offer

Home furnishings, carpet, area rugs, hardwood, ceramic tile, laminates and resilient flooring, kid's furniture, lamps, pictures, mirrors, and accessories, custom bedding, draperies, table runners, pillows & upholstered headboards.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.714 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
0%
3
0%
2
0%
1
43%


Rating CategoryRating out of 5
quality
4.0
value
3.9
professionalism
3.6
responsiveness
3.9
punctuality
4.0
Showing 1-14 of 14 reviews

John K.
10/2022
1.0
flooring contractor
  + -1 more
This is one of those times I wish I would have just went with my gut day one and went elsewhere. They had someone out to measure our 1st floor for new flooring. We also were having an addition put on. They had numbers for existing and we provided the extra sqft needed with waste for the addition (360sft). They demand all payment long before install. They claimed they aren't a contractor so they want to be paid. Also wouldn't deliver product at time of payment and wanted to hold it until install date. After install they had over measured by almost 20%. We took the boxes back to them and they were accepted. Now its been more than a month that they have tried to blame us for the overage. First they claimed they must have accidentally delivered 20 extra boxes. So we provided footage from out security cam to show we got what we ordered. They it was a we must have had bad measurements..... even though it was there person who measured. Then it must have been a malfunction and these specific boxes must have had more sqft in them. Literally every excuse you can think of. Now we are onto them waiting for there rep to figure out the problem. Because it cant be there fault ya know of course. For the first three weeks the owner claimed the sales man Ariel never told her about the problem. She seemed to want to help on the first call but then she decided she wasn't going to help either. So now they have all the money paid. And the returned 20 boxes and we have nothing. They think this is a good way to do business. Now we have come to find out they installed the 100% waterproof floor in a way that voids the waterproof warranty. They just keep on riding the sinking ship. Do yourself a favor. Even if you buy from homedepot you will get better customer service and installation and you wont have to deal with Ariel or Kelly.
Description of Work: laminate flooring and install.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$125,000

Response from Mayfair Furniture & Carpet
Thank you for your review, we take every review positive or negative very seriously. We have been in business for well over 50 years, serving multiple generations of our customers families. We're very sorry you think we should have resolved this sooner, however we can't issue any type of refund until all the proper return authorizations are complied with. The room you decided not to have done after having us order the materials was not 360 s/f but rather 416 s/f + 8% waste, but that is beside the point. We tried to accommodate your project timeline via your blueprint and ordered the materials 3 months before your room was even built because you were worried about supply chain issues and price increases. If you think any company could have ordered EXACTLY what you needed under those circumstances, you'd be wrong. We deliver everything we sell, we just ask that there be a clean area for it to be stored in. We stand behind all the work stated on your invoice and assure you that your warranty is quite valid. Full payment is taken only since you decided to finance your project. You had the option of paying with a credit card which requires only 50% down. It was your decision to take advantage of the 0% financing program option we offered. Your unique refund will be processed very shortly, but until that time can come, we just ask for your patience. We did say it can take up to 3 weeks to complete the return process with the manufacturer. Again, I thank you for such an "honest review".....

Darlene R.
08/2022
1.0
furniture sales
  + -1 more
I purchased a metal table from Mayfair. The quality was poor and the table broke after just a few days. The staff was very unprofessional and continued to blame me and would not warranty their merchandise. This was one of the worst experiences I have ever had with a store. I would never purchase anything from them again.
Description of Work: I purchased a table.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Response from Mayfair Furniture & Carpet
Thank you for your review, we appreciate you taking the time to leave comments. That being said, a clearance item that is marked final sale/no returns cannot be returned, and especially not after having the product three weeks in your home.

Marge A.
03/2018
1.0
hardwood floor
  + -1 more
Ordered beautiful wood for our entire upstairs. Nice store, thought we made right decision till guys came out. They were in a hurry to finish to go to next job. Took pieces that didn’t match even though they ordered too much wood , 90 some pieces that are just sitting in basement now. No reimbursement because boxes were open. One guy argued with me and got hot, walked off the job. As he took his tools out he scratched the wood for spite I believe. Big scratches about 6 inches long. Sales person came out, seemed that his hands were tied and manager working with the installers didn’t say much. We were never offered a cash reimbursement of any kind or a phone call from the owner or anyone. Terrible customer service. Will never recommend them. Buyer beware!!!
Description of Work: Wood flooring on staires , landing, & 3 bedrooms

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$10,000

Doug L.
04/2017
1.0
furniture sales
  + -1 more
Sofa started breaking down after 4 months. Was first told no warranty due to be being on clearance from tent sale. Reminded her she had sold it to us and said it had a warranty. Then was told maybe we were too **** ** it because she remembered we had a big dog. This would be the 6 month old Lab, currently at 51 pounds. Then told owners would have to call and they were out of town until the following week. Called the following week and owners still out of town. Was told to send pictures. Responded that pictures won't show interior of sofa. Told owner would call when back in town. It's been another week and nothing. I was willing to purchase a better quality, more expensive item, but guess my money will have to go someplace else. Totally amazed after all the years they've been around. I guess things change. Even a call to say get lost, would have been better than being ignored
Description of Work: Purchased a sectional sofa in November of 2016. Was told it was left from the annual tent sale with great price and full warranty

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,200

NANCY G.
05/2015
5.0
furniture sales
  + -1 more
.
Description of Work: I bought a leather chair and ottoman and fabric sofa. Sandy at the store helped me choose the perfect furniture, it looks great in my house, the quality is wonderful and the chair and sofa are so comfortable, I think they'll last me several years of good use. I thought the price was very fair. I am very happy! The guys who delivered the furniture were right on time and moved several other pieces around for a small additional fee. It was a great experience, thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Kevin K.
01/2015
1.0
carpet installation, flooring contractor
  + 0 more
did not use - may be a great place, but the people i talked to on the phone were not prepared for a phone conversation. Try them out.
Description of Work: when I called for someone to come to my home with carpet samples and see what might best fit my need in flooring. the women who answered the phone aid she wasn't familiar with that and had me speak with a male. He seemed disinterested in having someone come to my home with samples. so my experience is very limited because i only had a limited contact. Purchased with Mr. Carpet and all is well.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Nancy G.
12/2014
1.0
carpet installation, flooring contractor
  + 0 more
Went to store the first time to talk explain the problem. Person in the carpet department said they would have their installer call me. I received no phone call. After 2 weeks, I called Mayfair again regarding this problem. They apologized for the installer not calling me, and they would have him call me right away. Made sure they had my correct phone number, but 2 months later, I am still waiting. Another company has completed the work.
Description of Work: Needed to get a portion of carpet padding replaced and the carpet re-stretched.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Diane J.
06/2014
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Purchased and installed wall to wall carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Greg V.
05/2014
5.0
carpet installation
  + -1 more
The job was good, very good. The experience was good. I recommend them for their cost especially and likely their responsiveness. Service was just good. They were here when they said they would be here and they did what they said they are going to do and they did it for a good cost.
Description of Work: For carpet repair service I used Mayfair Furniture & Carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Tom E.
02/2014
5.0
carpet installation
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott F.
05/2013
5.0
carpet installation
  + -1 more
Installers were great, service was great everything went very well.
Description of Work: We purchased our carpet and they contracted the installers. Great value for the money. They have a couple of sales a year on carpet that are very good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,800

Carolyn G.
07/2012
5.0
furniture sales
  + -1 more
The sales person was very nice and very helpful. We got the chair in a reasonable amount of time. They had told us 8 to 12 weeks and we got it in about 6 weeks. There was a problem with the mechanics of the chair and they sent someone out to fix it. It didn't get fixed and they ended up ordering a new mechanism for it. They guy came out and put it in and now it is perfect. The sales lady called a week or two after the mechanism was replaced to make sure everything was going well and we were having no other problems.
Description of Work: We purchased a recliner from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Roger H.
07/2011
5.0
carpet installation
  + -1 more
. They were very personable. They are excellent in their customer service. I will use them in the future.
Description of Work: . I had Mayfair Furniture & Carpet to carpet our basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

ROSE C.
12/2009
5.0
carpet installation
  + -1 more
We decided that Mayfair was the best and ordered up the carpet. We had our basement remodeled and wanted nice and durable carpet.Patick was very nice, no high sales pressure. We ordered the carpet, about 950 square feet. Within a day or two a very nice man came to measure. Patrick called with the final price. Very reasonable for this nice carpet and padding. Then 2 very nice installers came and put in the carpet. The whole experience was very good. I would highly recommend this store for its quality carpet and personell. When I have my upstairs carpeted next year, I will be going back. Its good to know where this type of experience is still found today.
Description of Work: After going to several places to check out carpet my husband and I decided that Mayfair Carpet was the best deal. The first time we went we were met by Patick Murphy. He was very nice and knowledgeable. No pressure at all. I liked their carpets and prices.We went to a few more stores and knew that Mayfair was the best choice so we went back and ordered our carpet. We also were pleased to know that the padding we were getting was better than any of the other stores. Those stores were charging extra for this quality padding and Mayfair had it as standard. 2 very nice and highly qualified men came and installed the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,975

    Contact information

    661 S Main, Crystal Lake, IL 60014

    www.mayfaircarpetandfurniture.com

    Service hours

    Sunday:
    10:00 AM - 5:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Furniture - Sales,
    Flooring Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Mattresses,
    Glass and Mirrors,
    Ceramic Tile

    FAQ

    Mayfair Furniture & Carpet is currently rated 3.7 overall out of 5.

    Sunday: 10:00 AM - 5:00 PM

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 5:00 PM

    Mayfair Furniture & Carpet accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Mayfair Furniture & Carpet offers free project estimates.
    Yes, Mayfair Furniture & Carpet offers eco-friendly accreditations.
    No, Mayfair Furniture & Carpet does not offer a senior discount.
    No, Mayfair Furniture & Carpet does not offer emergency services.
    No, Mayfair Furniture & Carpet does not offer warranties.
    Mayfair Furniture & Carpet offers the following services: Home furnishings, carpet, area rugs, hardwood, ceramic tile, laminates and resilient flooring, kid's furniture, lamps, pictures, mirrors, and accessories, custom bedding, draperies, table runners, pillows & upholstered headboards.

    Contact information

    661 S Main, Crystal Lake, IL 60014

    www.mayfaircarpetandfurniture.com

    Service hours

    Sunday:
    10:00 AM - 5:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM