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Garrett Heating & Cooling

Founded 2005 • With Angi since May 2015


(5) Verified Reviews

Business Details

Phone Number


407 Beltline Rd.

Collinsville, IL 62234


In business since 2005, you can rely on us to provide you with comprehensive heating and cooling services. Our locally and family-owned and operated business has over 25 years of experience in the industry.

Verified Reviews

A few reviews for this pro...
rufino A.
The work went well. I called and Melinda answered. I gave her several quotes I obtained and she replied " we can beat that and provide you excellent service. James arrived the next day and inspected my old furnace and A/C. He showed me the brocher of the units and gave me price. I excepted and closed the deal with a hand shake. Curtis and Carey came the next day to install both units. In the process and showed my what they were doing and how their techniques were better than my old set up. Curtis and Carey were cordial, polite and professional. I would use this company again for appliance repair or maintenance on my HVAC units.
Description of Work
replaced heater and A/C unit
appliance repair, heating & air conditioning/hvac
Ted W.
Description of Work
heating & air conditioning/hvac, water heater repair
George B.
I called this company because I was told that they really try to treat their customers fairly and not overcharge. Since I have a geothermal system with back-up propane heat, they were a little hesitant to come out, but when I explained that the problem was with the gas furnace, not the geothermal, they agreed to come look at it and said that if they couldn't help, there would be no charge. Mr. & Mrs. Garrett arrived within the scheduled window after calling to advise they were 5 minutes away. They were courteous, professional, and very attentive to my explanation of what was going on. At one point when they were unsure about something, they called the factory rep for information instead of just winging it or risking charging me for something I didn't need. They determined that my burners needed to be cleaned and did so. I then asked them to check the burners on my second furnace. They found them to be in really good shape, but cleaned what small amount of soot was on them and vacuumed up the dead stink bugs which were in the furnace. They also arranged with the manufacturer to replace the inducer motor while it was still under warranty and will be doing that as soon as the new motor comes in. They did not leave any mess at all and even called me after they left to apologize for their truck blocking the garage when my wife came home from the store. I highly recommend this company.
Description of Work
My propane furnace was not firing up properly. The provider thoroughly checked the furnace, removed and cleaned the burners, and provided advice on how to handle any future occurrence of the problem.
heating & air conditioning/hvac
Suzanne U.
They took a quick look at my current furnace and air conditioner. Asked I wanted a standard unit or if I wanted to go with energy efficient. I let them know that I wanted to go with energy efficient furnace & A/C. I said I cannot afford top of the line, but that I also don't want the cheapest units either. Somewhere in the middle would be best. I asked if they did financing and they said, "No. You would have to put it on a credit card." I let them know, that I don't have a credit card with that kind of limit on it. They walked around the front of my house, while I walked back inside the back door. I went through the house and came out the front door. They handed me a vague estimate, with only a total price at the bottom. No costs associated with the units listed and no list of work that would need to be done or the cost of doing that work. After examining the items listed on the estimate, I discovered the 97,000 BTU furnace is basically the bottom of the line high efficiency model (no AFUE rating listed on estimate). Could not find that model number on AmeriStar's website either. He did tell me that my current furnace (120,000 BTUs) is way too big for my house. The other companies that have given me estimates also said the same thing, but gave me estimates for lower BTU furnaces. A/C unit listed was 13 SEER rating, rather than 16 or 18 SEER, which if they had bothered to discuss that with me, I would have informed them of my knowledge of the SEER ratings. I could not find the exact model numbers for either the condenser or the coil on AmeriStar's website. The model numbers that I did find that were similar were not energy efficient models. They did not discuss the different types of furnace & A/C units with me. They just went with single stage units in their estimate. Had they asked me, I would have told them that I was interested in 2 stage furnace and 2 stage A/C. They were at my house less than 10 minutes. I felt like as soon as I asked about financing and stated that I did not have a high limit credit card, I was just low-balled. They were nice enough people (man & woman), but too quick to judge with not enough information. And too quick to throw a cheap estimate at me and leave.
Description of Work
Gave me an estimate for a new energy efficient furnace and energy efficient air conditioner.
heating & air conditioning/hvac

Service Provider Response

I have given this a lot of thought we really are sorry we made you feel that way that was not our intention. we are a small business and the night before my husband was very sick throwing up all night and for us we don't have people to go sale our equipment or take our place. It had nothing to do with your credit card and no we don't finance when he asked about top of the line the purpose was to kind of feel out what you were looking for and for 2 stage air conditioner and furnace that is top of the line maybe we did jump to fast and I am sorry for that honestly we was trying to get home to lay down because he was sick.
Ryan A.
I live in a small house and all other bids wanted to sell me a much larger unit. The unit he suggested has worked perfectly both heating and cooling. They were very responsive. He came out took, out all the old equipment. He even brought out a metal curving table thing because my new furnance was shorter and needed a duct extension. They went well out of their way for a customer, I know wasn't their biggest. He cleaned up after himself very well and I was very satisfied.
Description of Work
Installed a new electric furnance and AC unit
heating & air conditioning/hvac

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Eco-Friendly Accreditations
    Payment Options
    Check, Discover, MasterCard, Visa
    Emergency Service

    Services Offered

    HVAC Sales, Installation & Service.

    Services Not Offered

    Duct Cleaning, Commercial Refrigeration, Small Appliance Repair.

    Frequently Asked Questions & Answers about Garrett Heating & Cooling

    How is Garrett Heating & Cooling overall rated?

    Garrett Heating & Cooling is currently rated 4.9 overall out of 5.

    What days are Garrett Heating & Cooling open?

    Garrett Heating & Cooling is open:

    Sunday: 8:00 AM - 5:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    What payment options does Garrett Heating & Cooling provide

    Garrett Heating & Cooling accepts the following forms of payment: Check, Discover, MasterCard, Visa

    Does Garrett Heating & Cooling offer free estimates?

    Yes, Garrett Heating & Cooling offers free project estimates.

    Does Garrett Heating & Cooling offer eco-friendly accreditations?

    No, Garrett Heating & Cooling does not offer eco-friendly accreditations.

    Does Garrett Heating & Cooling offer emergency services?

    Yes, Garrett Heating & Cooling offers emergency services.

    Are warranties offered by Garrett Heating & Cooling?

    Yes, Garrett Heating & Cooling offers warranties.

    What services does Garrett Heating & Cooling offer?

    Garrett Heating & Cooling offers the following services: HVAC Sales, Installation & Service.

    Are there any services Garrett Heating & Cooling does not offer?

    Duct Cleaning, Commercial Refrigeration, Small Appliance Repair.