Garrett Heating & Cooling

The work went well. I called and Melinda answered. I gave her several quotes I obtained and she replied " we can beat that and provide you excellent service. James arrived the next day and inspected my old furnace and A/C. He showed me the brocher of the units and gave me price. I excepted and closed the deal with a hand shake. Curtis and Carey came the next day to install both units. In the process and showed my what they were doing and how their techniques were better than my old set up. Curtis and Carey were cordial, polite and professional. I would use this company again for appliance repair or maintenance on my HVAC units.

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I called this company because I was told that they really try to treat their customers fairly and not overcharge. Since I have a geothermal system with back-up propane heat, they were a little hesitant to come out, but when I explained that the problem was with the gas furnace, not the geothermal, they agreed to come look at it and said that if they couldn't help, there would be no charge. Mr. & Mrs. Garrett arrived within the scheduled window after calling to advise they were 5 minutes away. They were courteous, professional, and very attentive to my explanation of what was going on. At one point when they were unsure about something, they called the factory rep for information instead of just winging it or risking charging me for something I didn't need. They determined that my burners needed to be cleaned and did so. I then asked them to check the burners on my second furnace. They found them to be in really good shape, but cleaned what small amount of soot was on them and vacuumed up the dead stink bugs which were in the furnace. They also arranged with the manufacturer to replace the inducer motor while it was still under warranty and will be doing that as soon as the new motor comes in. They did not leave any mess at all and even called me after they left to apologize for their truck blocking the garage when my wife came home from the store. I highly recommend this company.

They took a quick look at my current furnace and air conditioner. Asked I wanted a standard unit or if I wanted to go with energy efficient. I let them know that I wanted to go with energy efficient furnace & A/C. I said I cannot afford top of the line, but that I also don't want the cheapest units either. Somewhere in the middle would be best. I asked if they did financing and they said, "No. You would have to put it on a credit card." I let them know, that I don't have a credit card with that kind of limit on it. They walked around the front of my house, while I walked back inside the back door. I went through the house and came out the front door. They handed me a vague estimate, with only a total price at the bottom. No costs associated with the units listed and no list of work that would need to be done or the cost of doing that work. After examining the items listed on the estimate, I discovered the 97,000 BTU furnace is basically the bottom of the line high efficiency model (no AFUE rating listed on estimate). Could not find that model number on AmeriStar's website either. He did tell me that my current furnace (120,000 BTUs) is way too big for my house. The other companies that have given me estimates also said the same thing, but gave me estimates for lower BTU furnaces. A/C unit listed was 13 SEER rating, rather than 16 or 18 SEER, which if they had bothered to discuss that with me, I would have informed them of my knowledge of the SEER ratings. I could not find the exact model numbers for either the condenser or the coil on AmeriStar's website. The model numbers that I did find that were similar were not energy efficient models. They did not discuss the different types of furnace & A/C units with me. They just went with single stage units in their estimate. Had they asked me, I would have told them that I was interested in 2 stage furnace and 2 stage A/C. They were at my house less than 10 minutes. I felt like as soon as I asked about financing and stated that I did not have a high limit credit card, I was just low-balled. They were nice enough people (man & woman), but too quick to judge with not enough information. And too quick to throw a cheap estimate at me and leave.

I live in a small house and all other bids wanted to sell me a much larger unit. The unit he suggested has worked perfectly both heating and cooling. They were very responsive. He came out took, out all the old equipment. He even brought out a metal curving table thing because my new furnance was shorter and needed a duct extension. They went well out of their way for a customer, I know wasn't their biggest. He cleaned up after himself very well and I was very satisfied.