"Thank You so much [Member Name Removed]! You are the best! You have excellent taste which makes my work look so much better."

"We never scheduled the appointment. I was not available at the very specific times you wanted."

"Dear customer, I did want the job and to keep you as a customer. The last time we spoke your job wazs still 2 months away. I do apologize for not getting back to you. Saying that I lied is not accurate at all. I have built my business and reputation on being an honest person which you have experienced first hand in the past. I am not the only on in this situation who made mistakes during the planning of your work. The job is still a month away, which would have been plenty of time to prepare. I wish you guys the best on your project and regret not being as attentive as I obviously needed to be. My sincere apologies for my role in the unfortunate outcome of this project."

"Hello Customer, the big deal you purchased was for two hours of work, you had at least 6 hours, of course there will be extra labor charge. I am also not willing to buy the materials for your project, that is not what the coupon is for. Why would I spend my hard earned money to remodel your house. Good luck!"