Worldwide Moving

Avoid this company at all costs. They are unprofessional and unresponsive, with the worst customer service I have received in years. My items were picked up March 30, with a 2-14 day delivery guarantee. It's April 23rd and I don't have my items, even though I was told to expect delivery last weekend (only to have their team go dark Friday afternoon until Monday morning, with calls directed to an "emergency line" that no one answers and that has a full voice mail box). Despite asking for my receiving circumstances at least 3 times, they sent the driver in a semi-truck...which obviously doesn't fit in an apartment building loading dock. Of course it's a Sunday, so no one is available in the office. Now the driver tells me it will be an additional $230 ($0.70/cubic foot, not based on the actual cost of the truck) and he won't be able to get a smaller truck to make the delivery until tomorrow morning. Had they told me in advance that the delivery was coming in a semi-truck, I could have contacted the city for moving truck parking permits, but they did not. Their customer service representative is generally unresponsive, provides inaccurate / incomplete information via email (when she responds), no one answers the phone at the office, and several attempts to escalate to management have failed. I have also filed a complaint with the Better Business Bureau. Avoid this company at all costs - while their pricing seems good at first pass, the additional fees they add upon pickup and delivery make them more expensive than most other companies, for much worse service.