Smooth relocation Vanlines

Share review Embed review Write an update Edit review 7/5/2020 Please do not use this service. I used them to relocate to Phoenix from Chicago. First issue is when I booked the service I was quoted the price but I told them I would call back with exact measurements of the totes I was using and the entertainment center I was moving. I called gave the dementions and was told no change in the price. The day of the pick up I get a call from my daughter in Chicago in a panic. They want $2000.00 more dad. I asked to speak to the foreman explain that ALL measurements were given to the sales person and the price he quoted me. To which I was told well he was wrong. (Legal term bait and switch). Over the phone decided not to ship a bunch of items. Then as they were getting the antique secretary ready to move they took two shelves out. Never put them on the truck. As they left they did not give any paperwork to my daughter or explain if they had a tracking system. Day of delivery goes from bad to worse. First the driver announces he's here and I go looking for him. Find him and he demands $300.00 more. I point to the contract which reads 78.00 if from parking lot to door is greater than 75 feet. To which he reply's $300.00 or your stuff doesn't get delivered. (Legal term Extortion). As they start moving my stuff into the apartment he refused to wear a mask even though requested due to Covid. My furniture and totes were treated no better than trash. He comes in demands that I sign all the paperwork before counting all items. I tried he stated if he had to stay while I counted that's another $100.00. I point out he broke the glass top which they packed his comment was oh well crap happens. As I was unpacking it came to be that 4 totes were missing. I called dispatch and she stated she would talk to the driver but not sure if they would find them. A week later I was told file a claim with their insurance. Luckily I am anal about stuff and had done a whole home inventory. I have submitted the claim. I have also filed claims with the BBB in Chicago and Phoenix, as well as consumer fraud claims with the Illinois and Arizona states Attourney offices. Also a claim against them with the interstate commerce commission as the move went across state lines. If my insurance claim is rejected I plan on getting Mesa PD involved. I wish I could give zero stars. Please note that this review is written under my constitutional rite of freedom of speech.