About us
We provide top-rated tile, grout, and stone restoration and care services designed to enhance & protect hard surfaces in homes and businesses. We are a leading innovator and award-winning company in the "hard surface" restoration and care industry that recognizes the special needs of our customers. Our services include: - Grout cleaning, sealing, and recoloring with our renowned ColorSeal process - Tile cleaning and sealing - Stone restoration, honing, and polishing on marble, travertine, granite, slate and other natural stone - Bathroom and shower regrouting and recaulking services - Kitchen and bathroom stone countertop honing and polishing - High durability coatings for extra protection of hard surfaces, indoors and outdoors - Slip-resistant applications Sir Grout has been recognized by notable organizations like Home Advisor, Angie's List, Google, Yelp, TrustDale, Entrepreneur Magazine and others as the best option to restore your hard surfaces in both residential and commercial environments. We offer free, in-home/office consultations and make it quick, easy and convenient for you to learn about our top-quality services. Contact us today and let us transform your hard surfaces to looking like new again in less than a day.
Business highlights
Services we offer
Cleaning, and mold and mildew resistant. Recaulking showers, and natural stone. Our services make grout stain resistant, and restoration of grout, backsplashes. Sealing, baths, countertops, etc). Remove and replace cracked tiles and regrouting. Water damage repair of tiled areas, honing and polishing of natural stone (floors, sealing, showers, showers. High durability coatings for high traffic areas. Slip-resistant applications., tile, waterproof
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 11% | ||
| 4% | ||
| 2% | ||
| 1% |
Unfortunately after drying for 24 hours the shower was still leaking into the unit below. I don't blame the technician - I knew this was going to be very tough to solve and was a bit of trial and error with my old shower. I called Sir Grout back and immediately heard from the owner Dan - who came out to my loft 1 week later himself and worked magic - putting silicone in cracks I couldn't even see. Most importantly - the leak is now gone.
I was impressed by Sir Grout's reasonableness, prompt response, professionalism, and focus on solving the actual problem - not just doing a job. High recommended. Dan and his team are top notch professionals and wont let you down.
"[Member name removed] I am very sorry for your issues with my company. Unfortunately our process is a full service in order to allow for lasting results and uniformity throughout the entire surface. Spot cleaning in our field would bey similar to trying to spot paint your walls,, and you would likely end up with variation between the new and old sections. Our companies cost structure does not allow us to do small projects without losing money so if it is just a light cleaning you are looking for a carpet cleaning company or handyman may be a better fit for your project. If you want the grout to all be 100% uniform and sealed for years to come then we are the company for you. Thank you for your time and sorry for any inconvenience,"
It is with great pleasure that I recommend this company as I have written a few bad reviews lately. I had not had the tile and grout cleaned in nearly 20 years. I was doing it myself with a toothbrush and gave up. The wood floors had been cleaned a few years ago but needed to be done again. True to Sir Grouts word, the tile and grout came out like new. They recolored the grout in the sunroom and it was better than new.
I was not particularly happy with the finish on the wood floors, but figured it was just the best it would be. When I explained this to the owner, he immediately suggested a redo. This time the floors came out beautifully. I was surprised how beautiful. Both for quality of work and for unbelievable customer service, use these guys. I am sure I will now do it every other year. Well worth the money--and don't wait until you are selling your house.
"I am very sorry for the issues with the original technician scheduled on your job. This topic was covered at our weekly company meeting after your complaint was brought to my attention. We now have the technicians use sign off forms on all jobs when customers are present to ensure customers get exactly what they want. Before the technicians start working, they conduct initial and final walk throughs, with the customer to ensure complete satisfaction with each projec. They also fill out customer sign off sheets for color and satisfaction of each item. The lead technician on this job is now helping on job sites under our other lead technicians until we determine he is ready to go back on his own again. I am sorry that you were inconvenienced during this break down in our performance. I assure you that you and any other customer will be happy with all of our technicians moving forward."
"Thank you for your review and feedback. Upon reviewing our van tracking software, I do not see the same story as you have written. Job day #1, the van arrived at the customers home at 9:05am for a 8:30-9:30 am arrival window. (all job start time arrival windows are confirmed with a voicemail and email 2-3 days prior to the scheduled job date). The crew did leave for 2 hours at mid-day to pick up extra supplies from our company storage room and then lunch. When the crew returned they were on site until 4:35pm. This does not fall the time line as the customer had outlined. There were a couple of issues with the work which were not caught by the customer in the walk through when the work was originally completed. We scheduled a return visit to correct the issues. The scheduled crew was delayed by an issue at the morning job. let hetr know we were looking for another crew to come to her home but at the time we would need to know if she would be available to have the crew come later in the day. She agreed that her nanny could be home to meet my crew later in the day. I then recevied a call from my other crew that finished their morning job early and was available 30 minutes after the originally scheduled time. I reached back out to the customer but she had changed her schedule so she said she preferred the afternoon time. There was an issue with the bathroom floor which had a subfloor issue. I personally met with the customer to look at the issue. Due to not being able to solve the issue with this floor using two different materials we refunded the entire amount spent on this area although only one of the grout lines is failing. The rest of the work completed was not in question at all during my visit and the customer was just upset about the master bathroom floor. Unfortunately in the repair industry we are often subject to underlying issues from poor construction that a simple repair will not fix. I appologized to the customer and mailed a refund check that afternoon. This review was posted a week later leaving me completely at a loss for words."
"[Member Name], Thank you for your feedback and your review. We are often giving larger time windows now for afternoon appointments as they are subject to morning appointments going perfectly as planned and traffic is always a possibility in Chicago as we all know. Sorry for the delay. We have a new office manager in place (as of this Monday) to help manage the scheduling and communication more efficiently."
Then, when it came to doing the tile and grout cleaning work, they came twice with different personnel and equipment (without charging us any extra) to truly clean everything as well as they could. While working, they kept mess to a minimum and were careful to minimize the use of chemicals.
We were not only very happy with what they accomplished in making our bathroom look great, but they were also very personable in following up to make sure we were happy. These follow up calls (both immediately after the work and a few months later) signals that these are folks that truly care about their work and their customers, and I would gladly go back to them again in the future.
Ann Pozol and Eddie came by to give a very complete estimate of the costs after thoroughly evaluating the areas where I wanted them to restore grout and caulk. They gave line by line cost estimates and explained anything I wasn't clear on.
When the man from Sir Grout (I have forgotten his name) came at the scheduled time to perform the work, he was courteous, clean and very professional and his work was very good. My husband and I are both satisfied. There were a few minor items on our list that didn't get done, but we could live with them.
Dan, the owner, contacted me a few weeks after the work had been done to make sure we were satisfied. I told him that overall we were satisfied but when I mentioned that there were a few items we had hoped they would have done that they hadn't, he personally came to the house to make these additional restorations at no extra charge. Dan is about as customer oriented as they get.
Sir Grout has a friendly, knowledgeable and skilled staff. We would use them again.
All in all the technicians and owner are great. However their sales staff is not great to work with, and you unfortunately are stuck working with them most of the time.
"[removed member name], I am very sorry for the issues with the handling of your account. The technician who was out at your home to complete the project was unaware that he was not available the next day to complete the project and unfortuately did not contact you to let you know of not being able to return. I apologize in the communication break down on our side of this issue and as we discussed, I was happy to refund you for the inconvenience and get this issue settled as quickly as possible as soon as it was brought to my attension. In regards to issues with our sales team. I am one of the three sales people for our company so many customers jobs are quoted and handled by me personally from start to finish and our other sales managers are very customer service oriented and constantly in communication with me to resolve any issues as they arrise in the field. Ann had been forwarded the lines due to a drop off in our phone coverage on a Sunday and was caught off guard by the call. Due to the late development of this issue on a weekend while I was out of contact and Ann was booked solid with estimates our communication tree failed. I took the blame and resolved all issues for the customer even paying for their overpriced plumber ($400 to unclog one drain) since they refused to use our recommended plumber, even though we were paying the bill, and they still chose to post a negative review."
The Sir Grout guy showed up and got to work, he spent all day and tried very diligently to get everything done to my expectations. I expected the tile to look more like new than he was able to achieve with the equipment he had with him. This is why the B for professionalism. I'm sure if he had the machine brought in by a different guy a couple of days later this would be a perfect A. The punctuality C is due to the second day he did not show up when I was told by him he would. Sir Grout later sent a different guy who's work was really great as well he got everything cleaned and once I approved it he then applied a sealer. It worth noting that the procedure was low oder and everyone was very respectful of our home.
They did sub-out the sink refinish so I think it deserves its own comments. Two guys showed up on time, worked most of the day,were very personable and did a great job. If you never considered refinishing a tub or sink I think you would be surprised how great it can turn out. My hundred year old, giant,very beat up slop sink with 6" round legs looks fantastic. The only caution I offer is this process has a very strong oder. I would not encourage doing this unless you are willing to have your windows open most of the day.
I could not be happier with how everything turned out.
I don't grade high for just doing your job at a fair price, I feel that is a C grade. I grade a B or an A because my expectations were EXCEEDED. I know that on Angie's list most people give straight A's for simply getting the work done without any major problem and at first so did I. I think the list has matured to raising my expectations and I think our reviews should mature as well.
This is an absolutely great company. Dan Lundstedt, who I understand to be the owner of this small business, was outstanding in every way. He came to our home promptly after I called for a quote to give us an estimate, fully explained all of our options, and answered all of our questions. The quoted price was very reasonable, eliminating the need for us to shop around for other estimates. He knows all there is to know about grout and grout work. (Who would have thought there is so much to consider?)
The service person showed up right on time to do the job, and Dan personally stopped by to inspect the work. The work was done professionally, quickly and well.
After the work was done, we concluded that we should have ordered the color seal option as Dan had originally suggested (but we declined). We called Dan and, in a matter of days, he personally came by to do the work. Best of all, he only charged us the same price he originally had quoted for this optional work, even though he now had to make an additional trip. He did this specifically because he is completely client-satisfaction focused.
Overall, this was a great experience from a small company that places customer service above all else. I recommend them highly.
Licensing
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FAQ
Contact Information
2502 N Clark St, Ste 314, Chicago, IL 60614
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