RALPH'S HEATING SERVICE INC

No complaints.

The igniter on the furnace went out during the recent sub-zero cold snap. Ralph's was able to get someone out to the house the same day I called - 2 hrs sooner than the original window given. The service was professional and relatively quick . The part that was needed was not on the truck, but the office was close by so the serviceman was able to drive to the office to retrieve it and return in about 20 minutes. From start to finish, the work took just over an hour.

We were pleased with their service.

It actually wasn't fixed right the first time, and they didn't charge for additional service calls to fix the problem.

Arrived on time; started work right away; got the parts and partial help he needed from a colleague in the area. Explained the unit functions. Cleaned up well enough and offered to mop water that leaked when they carried old unit out. Removed old unit.

It went very well. The person who came out to fix it was very informative about what he was doing and why he was doing it. They had reasonable prices. When they came they did not charge a traveling fee. They were prompt when coming out.

Ralph's was the only authorized dealer of our brand of a/c in the area. The technician came out within the promised window. He immediately inspected the entire HVAC system and then checked the a/c unit. He spotted the problem quickly. He replaced a part on the a/c unit, tested the system, reset our programmable thermostat and cleaned up. He was finished with the job in under 1/2 hour.

From start to finish I was very impressed with Ralph's. Used their web form to request service then followed up with a phone call due to my own paranoia. They scheduled me for a service call the morning of the next day. Dispatch called as the technician was rolling saying he'd be there in about 30 minutes. He was there within 20. Andre, the technician, wasted no time, went right to the furnace, asked how I had diagnosed the problem, agreed, changed the part and answered my questions regarding add-ons, such as a purifier and humidifier, giving prices, brand recommendations, and his personal experience with some of the brands in his own home. All told, Andre was finished within 20 minutes of arriving. He was neat, professional, and friendly. I will definitely be using Ralph's again in future. My only quibble is that the part was a little more expensive than I had estimated from research. Again, a quibble.

Initial visit was $70, the cost for work done was $148. THEY WERE REALLY STRAIGHT FORWARD EASY TO DEAL with.

We were glad that the problem was eventually fixed, but not happy that it took them 2 separate visits to correctly diagnose the problem and fix it. We could have saved time, money, and 1 extra night of space heaters, if they had done it right the first time. Their only saving grace is that they only charged us for the parts on the second visit and not the $89 labor rate again. Also, the technician was nice, but I'm not sure he was the most knowledgeable one.

We scheduled a service call with Ralph's Heating who sent Demetrius Brown to take a look at our furnace to see if it was okay. He arrived promptly and was very polite and informative about what he would be doing. He was very respectful of our home, letting us know when he had to go out to his truck and come back in again, and answered all our questions. He gave us pointers on how to keep our furnace working efficiently. We think he did an excellent job, and would hire Ralph's again.

A complete evaluation of our heating requirements was done by their engineer. This included photographing and measuring all the radiators in our home. Based on their findings, it was determined that the broiler we had was too small. The installation went very well. The installers were professional and neat. Mr. Wood even found some original parts, still maufactured. The new furnace was installed to the specification of the original furnace. We have already noticed a difference in our heating bill. Their service has been superb.