Power Plumbing & Sewer Contractor Inc

DON'T BE SURPRISED WHEN COMPANIES THAT ARE IN THE SAME CITY WILL NOT MAKE THE EFFORT TO PROVIDE SERVICE BASED ON THE LOCATION!

THE PLUMBER WHO DID THE WORK WAS NAMED JAMES; HE WAS OUTSTANDING IN EVERY WAY. THE WATER PRESSURE WAS MY BIGGEST CONCERN. GIVEN THE AGE OF MY HOUSE, I HAD VISIONS OF MASSIVE PIPE REPLACEMENT, EVEN A TRENCH IN MY FRONT LAWN. HAD JAMES TRIED, HE PROBABLY COULD HAVE SOLD ME THAT SORT OF WORK. INSTEAD, HE STARTED WITH A MINOR FIX, TELLING ME YOU DON'T START WITH MAJOR SURGERY. AS FAR AS I'M CONCERNED, I'VE FOUND A PLUMBER FOR LIFE.

GOOD, KNOWLEDGEABLE, HELPFUL SERVICE - JUST WHAT WE'RE ALL LOOKING FOR!

THEY DID WHAT THEY HAD TO DO TO GET HOT WATER TO THE SINK AND CLEANED UP THE WORK AREAS NICELY.

OFFICE CALLED FIRST, AND THE PLUMBER ARRIVED ABOUT A 1/2HOUR LATER. HE WAS VERY NICE AND EXPLAINED WHAT NEEDED TO BE DONE. THEY ARE A BIT PRICEY, BUT THE PLUMBER WAS VERY PROFESSIONAL AND THE COMPANY HANDLED THEMSELVES WELL. WE HAVEN'T HAD A LOT OF RAIN LATELY, SO I HAVEN'T SEEN THE PUMP WORK- I THINK IT WILL.

JOE GAVE ME A FAIR PRICE FOR THE REQUESTED WORK BUT ALSO POINTED OUT HOW THE JOB COULD EXPAND DUE TO THE AGE OF THE PIPES I WAS TRYING TO SAVE. IT'S GOOD THAT HE POINTED ALL THIS OUT UP FRONT. THE SCOPE OF THE JOB EXPANDED MASSIVELY BUT I FEEL AT EVERY STAGE OF EXPANSION, POWER GAVE ME A FAIR PRICE EVEN THOUGH, SEEING THAT THERE WAS NO TURNING BACK, THEY COULD HAVE STUCK IT TO ME. THEY ADJUSTED QUICKLY TO CHANGES IN THE JOB EVEN CALLING IN A SUB TO DO THE UNDERGROUND WORK ON A DAYS NOTICE. THE FOREMAN, JIM, AND HIS CREW WERE EXTREMELY PROFESSIONAL, CLEAN AND COURTEOUS. EVEN MY NEIGHBOR REMARKED SEVERAL TIMES ABOUT HOW NICE THEY WERE. THE QUOTES I RECEIVED FOR THE INITIAL WORK WERE AMONG THE LOWEST ONE I RECEIVED FROM THE FOUR PLUMBERS I CALLED. ALTHOUGH, I WISH THE JOB HADN'T EXPANDED AS IT DID, I FEEL THAT I WAS APPROPRIATELY NOTIFIED THAT IT MIGHT BEFORE IT BEGAN AND APPROPRIATELY CHARGED AT EVERY STEP AT OF THE WAY. I WOULD DEFINITELY USE THEM AGAIN.

SO VERY PUNCTUAL, WERE ABLE TO FIT ME IN ON VERY SHORT NOTICE. TOLD ME ABOUT A GOVERNMENT PROGRAM THAT WILL COVER CLEANING OUT THE LINE AND REPAIRING DEFECTS. VERY PROFESSIONAL, EFFICIENT, COMMUNICATIVE. THEY CALLED TO CONFIRM THE APPOINTMENT, AND TO NOTIFY ME THEY WERE ON THEIR WAY.

SERVICEMAN PROVIDED CONTACT NAME & PHONE TO REPLACE ROTTED FLOOR AROUND TOILET BASE.

POWER ALSO GAVE ME INFORMED ADVISE ON MY BOILER. AND I APPRECIATED THAT GREATLY.

DID EXCELLENT WORK, VERY CLEAN & COOPERATIVE.

I DON''T APPRECIATE PAYING THROUGH THE NOSE TO BE TALKED TO LIKE I AM AN IDIOT. OR TO BE MADE TO FEEL LIKE MY QUESTIONS ARE A BOTHER TO THE PERSON I AM PAYING. IT WASN''T UNTIL THE CONTRACTOR DOWNSTAIRS STARTED DROPPING NAMES AND THE PLUMBER REALIZED THAT ONE OF US KNEW WHAT THEY WERE TALKING ABOUT THAT I WAS SHOWN ANY KIND OF RESPECT. PLUMBER WAS RELUCTANT TO DO ANY WORK - WE WERE ONLY ASKING FOR ASSESSMENTS - HE JUST WANTED TO SAY ''VERY EXPENSIVE AND VERY DIFFICULT'' A REAL ''NO CAN DO'' ATTITUDE. I EXPECTED MORE FROM A COMPANY RATED SO HIGH. A TERRIBLE EXPERIENCE.

JAMES (THE PLUMBER) WAS PROMPT AND SOLVED THE PROBLEM IMMEDIATELY.

MAKE SURE TO UNDERSTAND ALL THE COSTS UP FRONT - I DIDN''T KNOW ABOUT THE ''EQUIPMENT CHARGE'' UNTIL AFTER THE JOB WAS OVER AND I WAS WRITING THE CHECK.

THEY ARE GOOD, BUT NOT GREAT. PRICES ARE HIGH $95 TO WALK IN THE DOOR, THEN $95/HOUR AND THE COUPON ON ANGIE''S LIST FOR 10% OFF IS ONE TIME ONLY EVEN THOUGH IT DOESN''T SAY THAT. ALSO, A ''FIXED'' LEAK IS NOW LEAKING AGAIN.

THEY WERE GREAT ON THE PHONE AND IN MAKING AN APPOINTMENT. THEY ARRIVED ON TIME AND DID WHAT THEY SAID THEY WOULD DO. THE WORK TOOK MUCH LESS TIME THAN I WAS ORIGINALLY QUOTED. THE ONLY COMPLAINT I HAVE IS THAT A SMALL MESS WAS LEFT ON THE FLOOR WHERE THE DRYWALL HAD TO BE DRILLED.

THEY WERE PROFESSIONAL AND THOROUGH. PRICES SEEMED TO BE A LITTLE HIGH FOR THE WORK PERFORMED.

THEY ADVISED ME THAT A PART MIGHT BE NEEDED IN THE NEAR FUTURE, HOW TO ORDER IT, AND THE APPROXIMATE AMOUNT OF TIME THAT WOULD BE NEEDED TO INSTALL THE NEW PART. THAT WAS VERY HELPFUL.

THE PLUMBER COMPLETED THE JOB, THEN SUGGESTED HE DO A SMALL ADDITIONAL TASK. I AGREED, HE SPENT APPROXIMATELY 5 MORE MINUTES, PUTTING THE TIME OF SERVICE JUST OVER ONE HOUR, AND THEN INFORMED ME THAT SINCE THEY DID NOT BILL BY THE HALF-HOUR, ONLY BY THE HOUR, THAT I NOW HAD TO PAY FOR AN ADDITIONAL HOUR OF LABOR.

I WAS IMPRESSED BY THE PROMPT RESPONSE I RECEIVED FROM POWER. CHUCK, THE PLUMBER WHO CAME TO MY HOME WAS VERY COURTEOUS AND FRIENDLY. BUT THE JOB TURNED OUT TAKING A LOT LONGER THAN EXPECTED AND COST WAY MORE THAN I THOUGHT IT WOULD. IN ALL FAIRNESS, I''M NOT SURE IT WAS THE PLUMBER''S FAULT. ACCORDING TO THE PLUMBER, OUR DEVELOPER DID NOT STRUCTURE THE KITCHEN SINK PIPES ACCORDING TO CODE. TO REACH THE CLOG, CHUCK HAD TO CUT A PIPE. IN ADDITION, WE LIVE ON THE THIRD FLOOR OF A THREE-FLAT AND THE CLOG WAS DOWN NEAR THE FIRST FLOOR OF THE BUILDING. THE ONLY COMPLAINT I HAVE ABOUT THE PLUMBER IS THAT WHEN HE PUT OUR PIPES BACK TOGETHER HE RE-ROUTED THE DISHWASHER DRAIN. NOW, WHENEVER THE DISHWASHER DRAINS IT IS EXTREMELY LOUD.

POWER PLUMBING RECEPTIONIST WAS VERY HELPFUL DURING INITIAL PHONE CONVERSATION. THEIR REPRESENTATIVE, JAMES, ARRIVED ON TIME. HE VERY QUICKLY DIAGNOSED THE PROBLEMS AND FIXED EVERYTHING WITHIN AN HOUR. HE WAS VERY HELPFUL AND WILLING TO EXPLAIN WHAT WAS WRONG AND HOW HE HAD FIXED IT. COMPETITIVE/FAIR PRICE IN NEIGHBORHOOD AND ACCEPT CREDIT CARDS.

WERE RESPONSIVE ON THE PHONE AND CLEARLY OUTLINED COSTS, ETC. SCHEDULED AN APPOINTMENT FOR TWO DAYS LATER. ARRIVED ON TIME (EARLIER THAN EXPECTED) AND CALLED BEFORE ARRIVING, AS THEY SAID THEY WOULD. DID A GOOD JOB. PLUMBER WAS COURTEOUS. I WOULD USE THEM AGAIN.

WOULD HIGHLY RECOMMEND THEM. I THINK THEY ARE THE FINEST UNION PLUMBERS I KNOW OF.

THE REPRESENTATIVE RECOMMENDED REPLACING ADDITIONAL PARTS IN TOILET THOUGH THEY WERE NOT NEEDED TO MAKE REPAIR. WHEN QUERIED ABOUT A LEAKING SINK, THE REPRESENTATIVE RECOMMENDED REPLACING THE ENTIRE FAUCET ASSEMBLY. I WAS NOT SURE OF THE QUALITY OF EITHER OF THESE RECOMMENDATIONS.

INITIAL EXPERIENCE WITH EJECTOR PUMP MOTOR WAS PRETTY GOOD. DISAPPOINTED WITH DIAGNOSTIC WORK ON LEAK (THEY CUT TWO HOLES IN THE WALL AND STILL COULD NOT FIGURE OUT HOW TO GET TO THE LEAK TO FIX--OUR REMODELING CONTRACTOR ULTIMATELY FIXED IT AT NO CHARGE). I CALLED THEM REGARDING OUR BASEMENT FLOOD CONTROL SITUATION--RECEIVED A RETURN CALL TO SET THE APPOINTMENT ONE MONTH LATER! THEY ALSO NEVER FOLLOWED UP REGARDING A PART THEY WERE GOING TO ORDER FOR A KITCHEN FAUCET, EVEN AFTER I CALLED TO REMIND THEM. CONCLUSION--NICE PEOPLE AND PRETTY GOOD PLUMBERS, BUT SERVICE IS SPOTTY.

JAMES WAS VERY PROFESSIONAL AND DID A TOP-NOTCH JOB OF INSTALLING THE WATER FILTER. MUCH BETTER THAN THE PLUMBER WHO INSTALLED THE PREVIOUS DISPENSER! (DIFFERENT COMPANY)