Power Plumbing & Sewer Contractor Inc

INITIAL CONTACT WAS VERY POSITIVE. RAE WAS VERY HELPFUL AND COURTEOUS. SHE ASKED ABOUT THE PROBLEMS, ESTIMATED TIME IT WOULD TAKE TO FIX, AND SCHEDULED VISIT THAT WAS CONVENIENT FOR ME. JAMES WAS A PLEASURE TO WORK WITH. HE SHOWED UP ON TIME, EXPLAINED EVERYTHING HE WAS GOING TO DO AND WHY, AND WAS QUICK AND EFFICIENT. THEY COST MORE THAN OTHERS (INCLUDING A ''TRAVEL CHARGE''), BUT GIVE A DISCOUNT TO ANGIE'S LIST MEMBERS (JUST NEED TO MENTION, NO COUPON NECESSARY) AND ARE FAST AND PROFESSIONAL. WILL DEFINITELY USE THEM AGAIN, PROBABLY TO PUT IN A NEW TUB!

DID NOT MEASURE UP AT ALL FOR A RECOMMENDATION. IN ADDITION, HE COULD NOT COMPLY WITH BUILDING REGULATIONS AS I EXPLAINED TO APPOINTMENT PERSON. I WAS UNCOMFORTABLE HAVING SOMEONE IN OUR APARTMENT THAT SAID HE WAS DRIVING WITHOUT A DRIVER LICENSE, BUT WAS SHORT WITH ME FOR NOT ACCEPTING THE STATEMENT THAT HE OWNED A LICENSE. OTHER SMALL ITEMS WE WILL NOT MENTION.

THE BILL WAS HIGHER THAN THE ESTIMATE, AND THE CLEANING OF THE CATCH BASIN WAS NOT PERFORMED. HOWEVER, BECAUSE THE PROBLEM AND ESTIMATE WERE DONE OVER THE PHONE, THERE WAS PROBABLY SOME MIXUP IN SCOPE.

WE HAD A GREAT EXPERIENCE WITH POWER! THEY WERE THE ONLY COMPANY WHO WAS WILLING TO VISIT OUR HOUSE TO PROVIDE AN ESTIMATE FOR THE WORK. THEIR CUSTOMER REP, RAE, IS VERY HELPFUL, SHE EVEN PROVIDED RECOMMENDATIONS FOR A CARPENTER AND AN ELECTRICIAN. THE INDIVIDUAL WHO DID THE WORK WAS VERY POLITE, LEFT US WITH DETAILED INSTRUCTIONS AND FOLLOWED UP WITH US WHEN WE HAD A QUESTION. THEIR ESTIMATOR WAS ALSO QUITE HELPFUL AND TOOK A LOOK AROUND OUR HOUSE TO PROVIDE US WITH SOME ADVICE ON THINGS WE MAY WANT TO DO IN THE FUTURE WITH THE PLUMBING. GREAT ALL-AROUND EXPERIENCE. WE WILL BE USING THEM FROM NOW ON.

INCREDIBLY KNOWLEDGEABLE. I EMPHASIZED WHEN I CALLED THAT I WANTED A KNOWLEDGEABLE SERVICE MAN. THEY SENT JUST THAT. DANNY WAS WONDERFUL AND WELL ORGANIZED.

ROBIN, THE OWNER & ADMINISTRATIVE MANAGER, RESPONDED QUICKLY IN A FRIENDLY, PROFESSIONAL MANNER. JAMES, THE PLUMBER, PROVIDED OUTSTANDING SERVICE. FAST; EXPLAINED WHAT HE WAS DOING, SHOWED ME HOW TO HANDLE IN FUTURE. THIS IS THE SECOND TIME I USED THIS FIRM. AGAIN HAVING EXCELLENT SERVICE.

NICE GUYS ON THE PHONE AND WELL-RATED, BUT THE PLUMBER THEY SENT OVER WAS RATHER UNPROFESSIONAL. HE SWORE SEVERAL TIMES IN REGULAR CONVERSATION DURING THE VISIT. HE ALSO MENTIONED, AS HE WAS WORKING IN ONE OF THE BATHROOMS, THAT THERE WOULD BE WATER COMING OUT OF THE VALVES HE JUST OPENED IN THE BASEMENT AND SAID ''IT DIDN'T MATTER IF THINGS GOT WET'', SOMETHING I THINK I SHOULD HAVE BEEN ASKED TO DETERMINE. I HAD TO RUSH DOWN THERE TO PUT MORE BUCKETS ON THE FLOOR, BECAUSE IT DID MATTER IF THINGS GOT WET, AS IT WAS IN OUR STORAGE AREA.

A COUPLE OF DAYS AFTER CALLING, JIM CAME OUT AND REPLACED A WATER PIPE THAT SERVES AN EXTERIOR SPIGOT WHICH HAD FROZEN AND SPLIT DURING THE WINTER. (THE LEAK WAS DISCOVERED IN THE SPRING WHEN THE SUPPLY WAS TURNED ON.) HE IS THE CONSUMMATE PROFESSIONAL, DISCUSSING THE JOB AS HE GOES ALONG AND OFFERING HINTS FOR MAINTAINING GOOD PLUMBING. THE JOB WAS COMPLETED QUICKLY AT A GREAT PRICE.

POWER PLUMBING WAS VERY HELPFUL AND EFFICIENT. THE PLUMBER WAS VERY POLITE AND PROFESSIONAL. I FELT AT EASE HAVING HIM IN MY HOME, AND FELT CONFIDENT ABOUT HIS EXPERTISE.

THE WOMAN WHO ANSWERED THE PHONE WAS VERY KNOWLEDGEABLE AND WAS ABLE TO DETERMINE WHAT WOULD NEED TO BE DONE. THE PLUMBER WHO CAME OUT WAS VERY COURTEOUS AND PROFESSIONAL. HE ARRIVED ON TIME. HAD EVERYTHING HE NEEDED TO DO THE JOB. BASICALLY, WE HAVE SOME OLD GALVANIZED PIPES THAT ARE RUSTING SHUT. HE WAS ABLE TO CLEAR THEM OUT ENOUGH TO MAKE OUR SHOWER LIVABLE. HE ALSO TOOK THE TIME TO INSPECT ALL OUR PIPES AND WALKED ME THROUGH WHAT WAS WHAT. AND HE DISCUSSED OPTIONS WITH ME AS FAR AS REPLACING THE PIPES. GAVE ME A PRETTY GOOD IDEA OF WHAT TO EXPECT AS FAR AS PRICING AND TIMING TO DO THAT JOB. HE ALSO DID A GOOD JOB OF CLEANING UP AFTER HIMSELF. THEY CHARGE HOURLY AND PRICING MAY BE A BIT HIGH, BUT TO ME IT WAS WORTH IT FOR THE SERVICE.

APPRECIATE THE ANGIE'S LIST DISCOUNT. RAE IS WONDERFUL, GREAT COMMUNICATION, A SENSE OF URGENCY & VERY PROFESSIONAL. JAMES, THE PLUMBER, WAS WILLING TO TAKE TIME TO EXPLAIN HOW THINGS WORKED AND TEACH ME VALUABLE INFO. FOR FUTURE PURCHASE DECISIONS. GREAT JOB!

I WAS VERY PLEASED WITH THEIR SERVICES, ESPECIALLY BY COMPARISON TO OTHER CONTRACTORS I HAVE USED. THE WORKERS WERE EXTREMELY COURTEOUS, KNOWLEDGEABLE AND PROFESSIONAL. I WAS ALSO, PLEASANTLY SURPRISED TO LEARN THAT RAE, THE PRINCIPAL CONTACT, WHOM I HAD ASSUMED TO BE ''RAY'', WAS A WOMAN -- PERHAPS THIS IS THE REASON FOR WHAT SEEMED TO BE THEIR EXTRA FOCUS ON CUSTOMER SERVICE.

THE PLUMBER FROM POWER PLUMBING GOT IT OFF VERY QUICKLY. THERE WAS NO PROBLEM WITH THE SERVICE. THE PLUMBER WAS VERY NICE.

STRAIGHT ''A''S. I NEVER RATE A SERVICES THIS HIGH, BUT POWER PLUMBING WAS EXCEPTIONAL. THE PHONE SERVICE PERSON WAS ABLE TO TELL ME WHEN THEY COULD COME OUT AND THEY CALLED BEFORE COMING TO THE HOUSE. MY PLUMBER, JAMES, WAS COURTEOUS, FRIENDLY, EXPLAINED EVERYTHING HE WAS DOING, AND MADE SOME USEFUL SUGGESTIONS. I WILL DEFINITELY USE POWER PLUMBING AGAIN AND HAVE JAMES MAKE THOSE CHANGES HE SUGGESTED.

I HAVE HAD THREE PREVIOUS EXPERIENCES WITH THIS COMPANY, TWO GOOD AND ONE FAIR. ON THIS OCCASION, HOWEVER, MUCH MORE WORK WAS DONE THAT WAS REQUIRED TO SOLVE THE PROBLEM. IN ADDITION TO FIXING THE LEAKY FAUCET, AND REPLACING THE LEAKING SINK BASKETS, THE PLUMBER REPLACED ALL OF THE KITCHEN SINKS DRAIN PIPES AND REPLACED THE FLEXIBLE WATER INTAKE HOSES WITH RIGID STEEL HOSES EVEN THOUGH THERE WAS NO EVIDENCE OF LEAKS WITH EITHER THE DRAIN PIPES OR INTAKE PIPES. THIS EXTRA WORK ADDED AS MUCH AS $300 TO BILL. IN ADDITION, TRAVEL TIME WAS CLOCKED AS ONE HOUR WHERE AS IN THE PAST IT WAS NEVER MORE THAN HALF AN HOUR. OVERALL, I FELT THAT $670 WAS A HIGH PRICE TO FIX A LEAKY KITCHEN SINK. GIVEN THE NUMBER OF WELL RATED PLUMBERS ON THIS LIST AND THE MIXED EXPERIENCES I HAVE HAD WITH THIS COMPANY, I WILL TRY ONE OF THE COMPETITORS FOR MY NEXT PROBLEM.

THEY HAVE BECOME OUR PREFERRED PLUMBING COMPANY. VERY PROFESSIONAL.

WE DID NOT DO ANY PRICE COMPARISONS, BUT I WAS PLEASED THAT THE JOB DIDN'T TAKE LONG, PARTS WERE ONLY $50 AND THE 10% DISCOUNT TO ANGIE'S LIST CUSTOMERS HELPED. DAN DID THE WORK AND WAS VERY COURTEOUS, CAREFUL TO AVOID TRACKING IN MUD, AND PREPPED THE AREA HE WORKED IN TO AVOID EXCESS MESS. HE ADVISED ME ON A GOOD STORE TO SHOP FOR ANOTHER PLUMBING REPLACEMENT PART I NEED. HE GAVE US GOOD GENERAL ADVICE BOTH RELATED AND UNRELATED TO THE REPAIR WORK. I ALSO APPRECIATED GREAT CUSTOMER SERVICE FROM RAE, IN THE OFFICE, IN BOOKING THE APPOINTMENT AND EXPLAINING HOW CHARGES WOULD BE CALCULATED.

VERY EASY TO WORK WITH. OFFERED TO DO SOME OTHER SMALL JOBS BUT DIDN'T PRESSURE ME TO ACCEPT THE WORK. ANSWERED SOME OTHER PLUMBING QUESTIONS I HAD WITH HONESTY (I.E. YOU DON'T REALLY NEED AIR VALVES ON YOUR FAUCET SUPPLY LINES). OVERALL EXPERIENCE WAS VERY PLEASANT.

DAN WAS ON TIME, POLITE, AND VERY HELPFUL IN EXPLAINING HOW TO AVOID THIS PROBLEM IN THE FUTURE.

WE ORIGINALLY GOT AN ESTIMATE FROM THEM 10 MONTHS AGO. IT WAS HALF AS MUCH AS A COMPETITOR'S. WE PUT OFF HAVING THE WORK DONE UNTIL RECENTLY BUT THEY STOOD BY THE ORIGINAL ESTIMATE EVEN THOUGH IT WAS OLD. THE TWO MEN WHO DID THE WORK WERE VERY POLITE. THE END RESULT WAS A SLIGHT IMPROVEMENT IN THE WATER PRESSURE, THOUGH PROBABLY NOT $2100 WORTH OF IMPROVEMENT. IN THE END THEY NEEDED TO CALL A THIRD MAN IN TO FINISH THE JOB IN THE TIME THEY ALLOTTED. THOUGH THEY DID CLEAN UP AFTER THEMSELVES, THEY WEREN'T VERY THOROUGH. THIS COULD BE BECAUSE THEY'D HAD A VERY LONG DAY. OVERALL I WAS SATISFIED, THOUGH I WISH THE PRESSURE WERE A BIT STRONGER THAN IT IS.

I FELT THE LABOR WAS PRETTY EXPENSIVE FOR THE WORK THAT WAS ACTUALLY DONE. ALSO I WAS CHARGED 2 HOURS OF WORK PER MAN, BUT THEY DIDN'T STAY A FULL TWO HOURS.

ONE QUICK CALL ON A ICY, DESPERATE SATURDAY MORNING AND MY WATER LINE WAS REPAIRED. THE TIMELINESS OF THIS COMPANY IS TERRIFIC. THE PLUMBER WAS COURTEOUS, QUICK, AND DID A GREAT JOB.

WE HAVE NOW USED POWER FOR A FEW JOBS AND CONTINUE TO CALL THEM AS WE DISCOVER MORE LEAKS (!) IN OUR HOUSE -- THEY REPLACED OUR SUB-STANDARD TOILETS WITH NEW TOTO TOILETS -- AND NO MORE CLOGGING! VERY HAPPY WITH THEM -- THEY ARE COMING BACK TO FIX OUR LEAK THIS WEEK.

I DID NOT HAVE TO WAIT LONG TO GET THE WORK DONE. THEY ARRIVED ON TIME AND SEEM TO BE VERY ORGANIZED. I LIKE THAT THEY TRY TO CALL TO CONFIRM THEIR SCHEDULED ARRIVAL TIME.

THEY NEVER GAVE ME A SPECIFIC TIME THAT THE PLUMBER WOULD BE HERE. AFTER WAITING AROUND ONE MORNING, I CALLED AND WAS TOLD THE PLUMBER WOULDN'T BE HERE UNTIL THE NEXT DAY. THEY CALLED THE NEXT DAY TO SAY THAT THE PLUMBER WOULD BE HERE SOON AND HE WAS. THE PLUMBER HAD BEEN GIVEN THE WRONG INFORMATION ABOUT THE LOCATION OF THE LEAK, SO HE BROUGHT THE WRONG PIPE AND HAD TO LEAVE TO GET ANOTHER. I THINK THE WORK WAS WELL DONE AND THE PLUMBER WAS A NICE GUY. STILL, THERE SEEMED TO BE A LACK OF COMMUNICATION AND A LACK OF CONCERN FOR MY TIME, SO I WOULDN'T HIRE THEM AGAIN.