Peter Flooring Inc

Prompt, reliable, high quality work done at a very good price. There was a section of original maple flooring that had been replaced with plywood, and the guys from Peter Flooring replaced that with aged, matching maple. They did such a wonderful job you cannot tell where the repair was done. Highly recommended!

Frustrating experience. Project took twice as long as quoted because workers didn't show up most days. This impacted our jobs (took days off to meet workers who didn't show) and a previously planned vacation. Spent extra money relocating our pet needlessly. End result wasn't worth it - we continue to find splotchiness, patches without poly finish, and baseboards were all ruined. But the lack of communication was the worst part. We could've dealt with delays/issues if they had been upfront and honest :( Peter was very nice until job was booked, then it was clear that our project was not important.

The building is very old. The floors had a dark stain. They came out and gave a reasonable estimate. They removed the dark stain and saw that 17 pieces of wood were bad and had to be replaced at a reasonable price. They did the work and I was very pleased. He took his time around the doors, frames, and corners. I would highly recommend him. He was a little slow on reaching an agreement, but the work is done and his price is very reasonable. He followed through to my exact specifications.

Floors will be perfect!  No gaps, humps, or squeaks. If you just need refinishing it will look like new!  Workers are careful around your posoessions.  Give instructions to clean and care for afterwards.

Peter Flooring was recommended by my realtor who had good experiences with them in the past. I had a different experience.

The estimated five day install took two weeks because they ordered the wood but didn't check it and it turned out that it was not the correct wood specified in the contract. Also, they created a huge mess in my garage where they were cutting the wood and inside my home as well. I can understand some dust but this was everywhere, upstairs and downstairs and inside every cabinet.

They reinstalled my toilet improperly in the first floor bathroom and as a result a slow leak occurred every flush that got under the wood and ruined it. I brought this to his attention and he sent a guy out to check out the situation. He now wants $1500 more to fix the problem that his crew created.

I emailed him and said that this was not acceptable and have not heard back from him since.

unknown

Took their time to make it perfect.

very quick to reply to my call/email.  very professional and friendly.  Floors are beautiful, and I would use this company again.

here

They were great. There are many, many flooring companies out there, but I really like Peter. I used Peter Flooring back in 2002 and was very pleased with their work. I like that they have been around for a long time and they seem to have wood floors down to a science. I think that they are very reasonable and their work is high quality. I like that they provide very detailed proposals of the work they will/will not do. Also, the office staff, particularly, Agnes and Peter himself are extremely knowledgable and helpful. Peter himself always makes himself available via cell phone. They also provide excellent and very detailed instructions for maintaining the floors after they have been installed. They were good about taking care of all the final details (i.e. filling any cracks, reattaching applainces and fixing a baseboard). They even covered an unsightly concrete door threshhold with wood, so that it matches the floors. Sometimes there were communication issues as different crews came to do different things throughout the process, but, as I said, they do have it down to a science. My only surprise this time was the final color of the finish. I picked the same natural finish (no stain), that I used back in 2002 (at least I thought I did), but for some reason, the finish looks very different, still beautiful but different (darker, more red and more grain than the floor I refinished earlier). One explanation might be that the low VOC finish could be a different formula than it was back then. If I had it to do again, I would still ask for the natural finish, but I understand that there is one that can will produce a more even tone in the wood. I just didn't realize that there could be such a wide disparity of results with the same natural finish. Even with the test stain it was not evident. Also, the fumes of the second coat were really strong. We live on the second floor and the work was being done in the first floor apt. so I thought that we were far enough away from it, but I might have preferred to be out of the building altogether. It helped to open windows in the stairwell and the fumes dissipated pretty quickly over night. Thankfully, the final finish was not nearly so bad. I was on a deadline and coordinating the wood floor installation with the electrical and other work was a bit of a challenge, but I really appreciated how cooperative Peter was. As mentioned, I have used them before and would definitely use them again.

We are very pleased with the quality of the work done by Peter Flooring. The men who did the sanding did a fine job and the dust collection system worked very well. The men who applied the stain and the finish likewise did a fine job. They applied several sample stains to the floor to help us choose the stain we ended up with.
The major problem we had with Peter Flooring was communication. We had difficulty communicating with the two men who did the sanding. Their command of English was minimal. I was told by a friend that they were speaking Polish to each other. It was frustrating trying to get answers to our questions.
We also had some difficulty understanding the men who applied the stain and finish, although one of them knew a fair amount of English.
However, the greatest frustration was in trying to contact Peter. I had difficulty reaching him to talk about his proposal. Once I did reach him, we had a good discussion. He was very clear about the schedule: Sanding on Monday and Tuesday, pre-stain to be applied on Wednesday, stain to be applied on Thursday, and the first coat of finish to be applied on Friday, and no work on Saturday and Sunday. Second coat of finish to be applied on Monday of the following week. That schedule was fine with us.
Then on Tuesday the schedule got changed to delay the application of the first coat of finish on Friday until the following Monday. This revised schedule was also fine with us.
However, the workers did not show up on Thursday at the time they had showed up on previous days. I wasted time waiting for them at the worksite and eventually called the office and was told they wouldn't be working Thursday. After much delay I was told the pre-stain and stain both got applied on Wednesday and that no work would be done on Thursday and Friday because the stain need time to be absorbed by the wood and to dry sufficiently.  Nobody from Peter Flooring had notified us that there would be no work done on Thursday and Friday.
I had more difficulty reaching Peter to request that he send somebody out to check out the floors to be sure they looked the way they were supposed to look. However, on Monday, one of the workers who would be applying the finish listened to my concerns and adjusted the finish.
The bottom line is that we are very pleased with the quality of the work but not pleased with the communication problems.

Peter, the owner came out and gave me an estimate and explained the details of the job. When the crew came out they arrived on time each day. They themselves didn't speak the best English but I was always able to get a hold of someone at the office or Peter himself who did speak English whenever I had a question. The floors turned out beautiful and almost look like we had a whole new wooden floor installed.

I contracted with Peter Flooring to finish my newly laid wood floors. 
Did they get the work on time? No.  Did they do a good job?  Eventually, after multiple complaints.  Did they call me immediately and incessantly for payment of charges not agreed to in the contract? Yes.

Floors in bedroom came out good.  Banister and stairs never completed.  Always coming up with delays and finally blew us off and never called back.  Would not recommend this company.  Have heard from others on other sites he will often leave small job and go to bigger job leaving small job unfinished for weeks or months.  A few people like us had to find another person to complete the job.

It went well. We did have some communication problems.

The floor was in very bad condition when we moved in.  Peter Flooring sanded, coated and put a natural color finish to the floor.  I love the end results. Peter, the owner, is also responsive to my inquiry.

very well, we were very pleased with the work.

The estimator arrived on time.  Their bid was in the middle, but they were able to complete their services during our time frame.  They removed all the furniture carefully into our garage, added a new wood floor in our den, and sanded and refinished the wood floors in our living room, dining room, and hallway.  They completed their work on time, and the floors look fantastic.

They showed up on time, they were clean and I'm very happy with the work.

They mixed 1 part amber stain with 10 parts natural stain, and it matched identically; I was totally impressed. They then applied 2 coats of semi gloss polyurethane (buffing between coats.) It turned out beautifully, couldn't have asked for more.

These proccesses must follow a certain procedure. It is going to be a little dusty, but the crew took a lot of precautionary steps to prevent the dust from migrating from the work area. You have to leave the HVAC off while they are working, so as not to pull dust into the furnace and spread it all over the house. Their equipment is as dust free as possible, but nothing is 100% dust free. They clean up after work each day,, and go back at it the next morning.

They took away all debris, including the old carpeting, and literally left nothing for me to do; just a normal house cleaning. I also dust mopped the walls and ceiling of the master bedroom since the room was empty, and I have painters coming; just as a precaution.

P.S. I lived here during the work, and it was tolerable. I used water-based polyurethane because it is low-odor, fast drying, and dries to a hard finish. Oil based products have strong odors and take forever to dry.

After searching over 6 months for a Chicago area floor refinisher that used a dustless, non-toxic process, I hired Peter Flooring.

What I discovered through my considerable research was that many local companies claim to be "green," i.e. dustless and non-toxic (going so far as to have the words deceptively in their names) but actually aren't. Unlike other, healthier states, Illinois has no laws protecting consumers from high VOC chemicals. Much of what's used here is banned elsewhere.

Peter Flooring is the real deal, using BonaKemi low VOC finish and Atomic dust containment systems.

The project went smoothly and was on schedule throughout. Communication with the on site foreman and main office was great. It's now four years later at this writing and the floor still looks like-new.

From my positive experience, I strongly recommend Peter Flooring for efficient and healthy floor refinishing.

We called this company because they were well-rated by Angie's List members over the last year.  The response we received for scheduling an estimate was prompt and professional.  Robert came out as scheduled and walked through the space with us, measuring the rooms and asking questions about finishes, etc.  He made recommendations (no stain versus staining).  He conveyed a strong air of having expertise and many years in the business. We received the estimate one day later than expected, but communication channels were open. 

We scheduled the job within the time frame we needed it done.  We were told it would be a 3-day job.  The job was set for a Wed.-Fri. window the week before the new tenants were to arrive.  A 50% deposit was needed to confirm the job, so I mailed that check in with a copy of the signed estimate right away.

On the day work was to begin, we were told the crew would arrive between 8:00-8:30 am.  I left for work at 7:00, leaving my husband at home to meet with the crew.   No one showed up.  My husband called the number he had (Robert's) to ask what was going on and left a voicemail.  He did not get any reply.  I found out about the situation around 3:00 and tried the office line.  Agnes was courteous and professional but was not aware that the crew had not shown up at all.  She made calls to investigate and got back to me.  Apparently several workers had "called off" on that day, but the office hadn't been aware that they weren't working.  I still don't know how this is possible.  When I asked why Robert had not communicated with my husband or the office, I didn't receive any explanation. 

After much back-and-forth, Agnes bumped our job to the top of their priority list for Thursday.  I made it clear the job needed to be done on Friday since I had another worker coming to maintain the bathroom on Saturday and new tenants moving in the day after that.  Agnes assured me a crew would come and work to get the sanding and first coat on, no matter how late they needed to stay.

On Thursday, the crew showed up and completed sanding and the first coat.  I arrived home at 7:00 pm just as they were packing up and leaving.  I peeked in on both floors, but since the floors were wet, we could not go into the spaces to investigate them closely.  My husband noticed a few stains in the floor upstairs that hadn't been there prior to the work.  I called the office to confirm that crew would show up to finish the job on Friday, and Peter (owner) called back to assure me they would be arriving around noon.

On Friday, the crew showed up around 2:00 after I called into the office to find out where they were.  My husband showed the stains in the floor he had seen to Tom (head guy on the crew and the owner's son?).  The crew was also a bit concerned with how the floor had dried overnight, but then started working.  I called Agnes to ask about them working on a floor that wasn't quite dry enough.  She talked to Peter, he (I believe) talked to the crew, and decided all was fine.

I arrived home late from work and did not go check on the floors.  I knew couldn't walk on them anyway, so we waited to look at them until Saturday morning.

On Saturday, I went to see the floors.  The finish coat looked fine.  However, the stains my husband had noticed on Thursday were still there and now trapped under 2 coats of finish.  In fact, there were at total of  28 stains throughout the apartment.  The stains look like drops of dirty water or oil.  Most are visible from across the room.  They range in size from a dime to a silver dollar.  Furthermore, all of the walls and trim in the apartment had scuffs and dirt marks on them.  There were even some marks on the ceilings.  Since we had JUST repainted and since our new tenants were arriving on Sunday afternoon, I was distraught.  In our own kitchen, the floor looked fine.  There were no stains like in the apartment, but there were a few rough spots where dust or fuzz had been trapped under the new finish.  There were also dried drops of polyurethane on our counters and dishwasher.  Our walls also had dirt marks and what looked to be a swipe of polyurethane on one (several feet off the floor).

I called the office right away and talked to Peter.  I asked him to come out to see the space for himself.  He tried to explain that the stains were embedded in the wood ("flaws in the wood") and could not be sanded out.  I found this hard to understand as none of these stains had been visible before the refinishing.  He said he would send Tom out to see things and that he would be here within 4 hours.  In the meantime, I was so displeased, I called my bank and canceled all three checks I had written for the job.

Tom (if I understood Peter correctly) arrived; he said Peter was his father.  He walked through the apartment with us and saw all the stains we had marked with sticky note flags.  He explained that these stains were in the wood and could not be sanded out.  He called his father and talked to him, and then he handed his phone to me so his father could talk to me.  I was told that the sanding revealed the stains and the only way to fix the problem properly was to have the boards replaced (at additional cost to me).  The job would take another 3 days.  I was also told that the darkness of the spots would "fade" in the next week, month, and 3 months because since the floors had just been redone, the areas around the dark spots show much lighter than they will look as time goes on.  Peter asked me to contact him after one month so he could come over and see how things had changed himself (although he wasn't there to see how they looked now).

After hanging up with Peter, I showed Tom all the marks on the walls and explained how we had just repainted and were expecting our new tenants the next day.  He seemed appalled that his crews had been so careless.  He took time to wipe down and scrub the marks on the walls and trim himself.  Most of the marks came off with this cleaning, but not all.  He did offer to do touch up painting, but by that point I felt like there wasn't much point and I'd just do it myself.  I then took him down to the kitchen to show him the polyurethane drops, and he worked on wiping and scrapping them off our counters (which, luckily, are only laminate).

Before he left, I did write a new check for the full amount of the estimate, but I will NOT be hiring this company again.

My biggest overall complaints (aside from the general extra hassle and stress of this) are the communication issues and workmanship of the crews involved.  As I explained to Peter and Tom, if the crew had taken the time to show my husband the staining problem when they saw it happening DURING the job, we would have had a much better understanding of the situation and could have made decisions then about whether to live with it or replace the boards.  I still feel out of sorts about having not clear explanation for why no one showed up day one and why they didn't know about it even though my husband did call one of their numbers within the first hour of the crew being no-show.  As regards all the dirt and marks on the walls/trim:  I expected some.  Refinishing is hard, dirty work, but the amount of dirt and the number of scraps seemed far too much.  Also, if you drop polyurethane on a client's counters, why wouldn't you clean it up before it dried?  I am still disappointed.

They were awful.  There was a storm coming in, and they were staining my porch.  I told them to stop, and they called their boss.  Their boss asked them to continue, and then the storm came in.  It ruined the staining job, and the staining got all over the entire white part of the porch.  Then I had to write them close to ten letters, and spend close to 30 hours chasing them down to have them make the repairs.  They insisted me to go out and get the professional painting quotes, so they can compare to their own.  I wasted my time doing that, and then they came out to do my painting.  They still had to come out and do the last coat of stain for the contract on my property.  They never followed up about it, or called me.  I paid them three-quarters of the money.   I have never heard from them since.

I am very happy with them.  I don’t want to disclose how much I spent on the service.  They are very efficient.  They know what they are doing.  They follow up on telling you about things.  They are good with their timing, about coming in and leaving.  I was amazed at the trouble that they go through.  I will use their services again in the future.

Workers worked very hard & did an excellent job. I have user peter in past & have recommended them to my customers.