Olson Rug & Flooring
About us
Family Owned & Operated. 12 Locations Throughout the Greater Chicago Area.
Business highlights
151 years of experience
Services we offer
Hardwoods, Laminates and Ceramic Tiles. Wide Range of Area Rugs with 100's to choose from. Hunter Douglas Blinds also available. Associated with Professional Cleaner Ecosteam., Sales and Installation of Residential and Commercial Carpets, Vinyls
Accepted Payment Methods
- CreditCard
Reviews
4.6119 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 8% | ||
| 3% | ||
| 4% | ||
| 4% |
Showing 76-100 of 119 reviews
KATRINE K.
Nov 2009
The service was really good. They came out and measured everything and made recommendations. We had out of town guests arriving and they were able to get the new carpet in before their arrival. The day they did the installation was a very hot day. The room they were doing the installation was facing the sun and it was so hot in the room. The installers removed the furniture and put the new carpet in and put everything back the way it was. We offered them something to drink and they never let the heat effect their work. We thought there was a problem with a seam being visible and the sales person came out and had a repair person come out and they repaired the seam for us.
Nicholas B.
Nov 2009
OVERALL VERY GOOD SERVICE
LIZ S.
Oct 2009
They were professional, responsive and punctual. They completed the work in a 24 hour turnaround time-frame. The quality of their work was good and I was satisfied with their service.
Brian S.
Sep 2009
Fred in the Skokie store was good at helping us select the carpet, honored the Angies List discount and managed a few installation date changes. Installation looks good. We were promised, though, that the installers would remove and cut up the old carpet. Instead, they dumped it in one big bundle on the side of the house. When we called to follow up, the salesperson said that normally they do cut it up and probably if they did not it was small enough that the trash people would take it. He advised to wait and see what would happen. Foolishly, I took this advice and of course the trash people did not take the carpet. By then, it was wet, moldy, and full of worms, so I really did not enjoy cutting and rolling it myself. I called the sales guy just now and he had nothing to offer except to say "you should have called me." Which is great, except that I did call him and it did not result in action. After posting this, a manager called me back and apologized, then offered to pay for the special trash pickup. I accepted.
Response from Olson Rug & Flooring
"Olson Rug & Flooring apologizes for the obvious confusion and lack of clear explanation or follow through that occurred at the time of your installation. Our company handled the situation poorly. Obviously we as a Company would not exist if this was the norm of our behavior. After reading this posting we left a voice mail on your home phone but certainly understand your reluctance to call us back. If you are so inclined at some point please call Mr. Hader at 773.921.1300 x 27 so we can not only apologize person to person but discuss any solution assuming one still exists. Sincerely, Olson Rug & Flooring"
ANTHONY D.
Sep 2009
Great. We got a carpet remnant, as opposed to a new roll, which saved some cost but looks just as good. The installers went the extra mile with the little closet area. Everything looks great.
HOLLIE W.
Mar 2009
I had a very positive experience. They were very professional and patient. At the time, I had to change the date on them a couple of times, and they were very accommodating. They came early in the morning and were finished in the early afternoon. They moved the refrigerator and everything. They gave me a chance to clean the floor. The salesperson was also patient and informative. They gave me a lot of choices for the flooring.
Michael B.
Feb 2009
I went to their store with measurements and got an estimate from them, and I also got a good quality carpet. I clean carpets too for a living, so I know what I am looking for. They could have put the registers back in, but they did not, and I ended up doing that. They did everything they said they were going to do and they came out when they said they would. I have no complaints and the experience has been positive.
ROBERT M.
Jan 2009
They stayed focused on the job.
Amy S.
Jan 2009
Initially we were very pleased with this company, the salesman was great and they showed up on time and did the job. However upon closer inspection, the floor boards did not line up properly and some of the floor was damaged by the workers and not properly installed.
Response from Olson Rug & Flooring
"Olson Rug would like the opportunity to address the situation you describe however we currently show no record under the name your name for our Niles location. Would you please provide your sales ticket number? Please call Mr. Hader @773.921.1300 x27 or email [email protected]. Thanks."
Mitchell M.
Dec 2008
Our builder recommended them. they feel very confident with their installers and their overall reputation of the company. If something were to go wrong, they feel that Olsen would respond to fix the problem. It took them a full day to finish. This was the last thing in our newly finished basement and it was great. In the showroom, the employee we spoke with was trying to talk us out of the carpet we wanted. We knew what we wanted, and she kept trying to talk us out of getting the berber carpet. She wouldn't leave us alone about the carpet when we told her it was what we wanted.
NORA P.
Oct 2008
I called and talked to Fred and they helped me right away. I brought a sample of the carpet, and he followed me home to see which one would work the best. They came out in a couple of days to do the work, too.
Marla M.
Oct 2008
We called up the manufacturer, Mohawk, and for some reason they only gave us two companies that sold their product. One of them was Olson Rug. I called Olson and spoke to Shelton who seemed friendly enough. He essentially told me to come in and he'll see if he can match it. When I came in that evening, unfortunately, Shelton was gone and we had to deal with another guy, Jim. At first, Jim came right up to us and asked if he could help. I explained to him the situation and that I had talked to Shelton earlier. Jim lead me to some swatches of carpet and told me that I could look through these because these were on sale and and see if I can find a close match. I told him that I wasn't interested in finding a close match and wanted the exact same carpet. I asked if there was any kind of catalog where I can look to see if I can find it. He was very discouraging and he said that there was no such catalog and it would be nearly impossible to match it. I told him that Shelton had asked me to come in with a sample of the carpet for that reason. Jim said that Shelton must have meant to find something similar but it would not be the same carpet. My husband started looking around the store and actually found the exact same carpet. Jim said, "Well, I was trying to save you some money but you're choosing one of the most expensive carpets." I asked him if he could just tell me how much it would cost for the size that I needed. He came back and said it was $145. I told him that it wasn't too bad considering how much we've spent fixing this problem that we have. Then he said, "Well, in that case, it'll be $175." I was so surprised by his attitude. He was discouraging, didn't want to help us look for the carpet, and then he joked about charging us more for it. My husband and I left the store disgusted and really didn't want to give him any business.
Response from Olson Rug & Flooring
"I am sorry to see your experience at Olson was less than pleasant and assure you that we strive to treat all of our customers with respect. Obviously at times we fail. We appreciate your comments and have reviewed them with this particular individual. Please accept our apologies and when you are once again in the market for flooring, please call Mr. Hader at 773.921.1300 x27 and mention this Angie's List response so that we may offer you an appropriate discount on your next purchase. Again, we apologize. Olson Rug & Flooring"
ROBERT G.
Sep 2008
See above.
Response from Olson Rug & Flooring
"I am sorry to see your experience at Olson was less than pleasant and assure you that we strive to treat all of our customers with respect. Obviously at times we fail. We appreciate your comments and have reviewed them with this particular individual. Please accept our apologies and when you are once again in the market for flooring, please call Mr. Hader at 773.921.1300 x27 and mention this Angie's List response so that we may offer you an appropriate discount on your next purchase. Again, we apologize. Olson Rug & Flooring"
PAT J.
Sep 2008
They were great! The sales person, Jeff, had a great sense of humor and was very knowledgeable and never tried to push me into buying anything. He was very very helpful. He had everything installed efficiently. The installers also did a great job.
Dane M.
Sep 2008
It was terrific. I would give them an A! They were professional, warm, and responsive to our needs and our situation. The salesperson was not a hard sale at all. She really listened to what we needed and tried to help us. Very respectful. The service people were extremely professional and high quality work.
Trevor S.
Aug 2008
They gave us a sample that we held onto for nearly 3 weeks. They scheduled installation. The whole installation took about 3 hours. We had bought the upgrade in the padding which was nice. There was some problem regarding the removal of the carpet. City of Chicago trash removal was suppose to take the old carpet but they refused. Contacted Olson rug they split the cost of the removal with us.
Susan G.
May 2008
They did a nice job. They are professional and came when they said they would.
Joshua D.
Mar 2008
They did a fantastic job. Very easy to deal with in the show room, over the phone, and during the installation process. Very flexible with our changing schedules. Crystal was the salesperson in the Dempster location that we dealt with, she was terrific! We're considering doing additional work in the house and no doubt will choose Olsen again.
Elizabeth B.
Dec 2007
The sales person came to my house for measurements on a Sunday to accommodate my schedule. He made every effort to keep the project as inexpensive as possible. He offered helpful advice about forthcoming flooring projects. We selected a suitable carpet that was even cheaper than the estimate. The installers were late arriving, but did a terrific job with the installation. The rug was vacuumed, no mess was left behind, and there wasn't a single mark on the baseboards. The carpet looks great.
ROBERT S.
Oct 2007
The experience at Olson Rug was wonderful. Our salesperson, Stan, was personable, knowledgeable, and a pleasure to work with. We were first time carpet buyers and Stan helped us through the entire process. Being the type of people we are we also went to other carpet stores and looked at the exact same carpeting we ended up ordering. The salespeople at the other stores were not as helpful as Stan. The gentlemen who installed the hardwood flooring were cheerful and did a wonderful job. The carpet installers had a lot of carpeting to install and worked with hot weather. They maintained a cheerful attitude throughout the day, worked into the early evening and did a wonderful job. My only complaint was the blind that I had installed at a house I am selling in the northern suburbs. The installer was a little rude and was sloppy.
FRANK F.
Sep 2007
I was very happy with the work they did because it was all done in one day and they cleaned up any mess that was there afterward. The quality of the work they did was just awesome, and they did a perfect job.
JOAN B.
Sep 2007
I will absolutely continue to buy my carpet from this company. I have been so thrilled with the performance of the product. I had spilled a half a bottle of red wine in one of the rooms with the new carpet and a little club soda cleaned it right up. I also thought they did a nice job installing it.
DIANE M.
May 2007
On time, polite, efficient, neat & clean, removed all debris. Also salesman Alan was helpful, knowledgeable and very pleasant. Was a great experience.
Norman S.
Apr 2007
Dorothy Brown was just an excellent saleswoman. In one of the bedrooms there was a correction that needed to be made and she came out and had it taken care of very satisfactorily. This was a very fine experience. The workmen were very good about moving furniture, too.
PETRA F.
Feb 2007
The interaction with Waldemar in the salesroom was very nice, he noticed we knew what we wanted but also gave good advice. He came to measure the room at a convenient time for us and ordered the carpet. The carpet came relatively fast and our room wasn't ready for installment. It was no problem to delay installation for several weeks until we were ready. We then asked if they could remove the old carpet one day and install the new a few days later. This was $50.00 extra, but was absolutely worth it. Communication with Waldemar was always great and work was done on time and professionally.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Olson Rug & Flooring is currently rated 4.6 overall out of 5.
Olson Rug & Flooring accepts the following forms of payment: CreditCard
No, Olson Rug & Flooring does not offer free project estimates.
No, Olson Rug & Flooring does not offer eco-friendly accreditations.
No, Olson Rug & Flooring does not offer a senior discount.
No, Olson Rug & Flooring does not offer emergency services.
No, Olson Rug & Flooring does not offer warranties.
Contact Information
2902 N Clark St, Chicago, IL 60657
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