Northcenter Rug Co

I had a hard time finding it because the front of the building had changed but once inside the service was very professional and I'm very pleased with the results.

I was very pleased with the all of the people that I dealt with from the owner, the two pickup guys and the two delivery guys. I was equally pleased with the great condition of the returned rug. Because they are in the process of remodeling their location, I received a discount. I was surprised and delighted since I never had to go to the temporary location.

Quick and easy. No problems at all. Promptly answered the phone; very flexible about scheduling; picked rug up as scheduled. (They give a 2-hour window.) Delivered rug as scheduled--it looks great! I was on the phone when the delivery person came, and he unrolled the rug over the rug pad as I requested.

Excellent! We have used them before and they always do a great job. Included in the cost of cleaning are pick up, delivery (when cleaned), and any minor repairs. Staff is always friendly and prices are right, especially if you need large carpets cleaned and can't throw them in the car to take to the dry cleaner.

They are great people. They roll out the carpet in front of you and let you know what will and will not come out before they do the work. They have the rugs ready when they say they will. I did not get them delivered, so it saved me 10% on the cleaning. Great work guys!

Since I wasn't certain at the time of the pick up when I wanted the rugs returned, I told the men I would call the office. I called the office on Friday morning for delivery on Saturday. Instead of going by those instructions, they became confused because someone had marked that the rugs should be delivered on Monday even though they don't deliver to my area on Mondays. They left a message on my home answering machine about the confusion and wanted a return call by 4 pm that day. Since I didn't receive the message until that evening, I had to wait an additional week for my rugs to be delivered. It was to their detriment because the dining room furniture would not have been in their way for the delivery, if they delivered the rugs the week before. Unfortunately, they had a lot of furniture to move to lay the rug in the dining room.

THEY ALWAYS DO A PERFECT JOB, AND THEY KEEP THE CARPETS LOOKING AS IF THEY ARE BRAND NEW. I WOULD RECOMMEND THEM ONE HUNDRED PERCENT. THE PEOPLE THAT SHOW UP ARE ALWAYS POLITE AND NICE.

Although there were stains on the ivory background of the rug, overall, it came back very nicely cleaned. One stain is now somewhat lighter than before. When they scheduled,they advised calling in the a.m on pickup day to see what time. Bouchelle truck arrived at 8:35 am before I had even called. The day before the 1-week delivery date, Katie called to say the rugs weren't dry yet and wanted to change delivery by two days. Since I was going to be out of town that day, we rescheduled for the following week. So the rug was gone 2 weeks instead of 1, but having it done right was more important to me than the delivery date. The driver normally has a helper, but did not on pickup. The extremely heavy antique table sitting on the rug had to be moved to roll up. Somehow he did it. On delivery, he had a second man. One comment on the driver: I didn't really want to hear about the tank of pirhanas he keeps at home!

Fine, experienced professionals. Drove up with rug; they unloaded it for me. Paid by the size, they measured it right in front of me, wrote up an invoice, and I was out of there in 60 seconds. Rug was finished exactly on time and looked perfect. Carried it back out to car for me. Everything should be this easy.

Two men work at the storefront office and were very professional. I liked their helpfulness as the rugs were bulky and they were expedient in this transaction. I will use them again as they are open on Saturdays.

They did a fine job cleaning all the rugs. They also cut to size one of the rugs, and pieced together a decorative border to finish the cut side.

There was someone there to help unload my rugs which was great! They measured and wrote the ticket up immediately. We agreed on the price and the due date. I picked them up when they were done...on time...and they looked great! Hassle free and the extra help in carrying them was appreciated.

THE RUGS LOOK FABULOUS! THEY DID A GREAT JOB WITH GETTING OUT ALL THE CAT HAIR AND THE PEE SMELL. OUR CAT WAS NOT FREAKED OUT BY THE RUGS WHEN WE LAID THEM BACK DOWN, WHICH WAS A CONCERN. THEY GAVE A 20% DISCOUNT BECAUSE WE DROPPED OFF OUR RUGS AND PICKED THEM UP OURSELVES. IT TOOK A WEEK, WHICH SEEMED LIKE A LONG TIME, BUT MAYBE IT'S INDUSTRY STANDARD. WASN'T REALLY A PROBLEM, THOUGH.

THEY WERE RUNNING BEHIND, DUE TO AN EARLIER JOB, BUT THEY CALLED US WHEN THEY WERE ON THEIR WAY, SO WE DIDN'T HAVE TO WAIT AT HOME. THEY WERE FAST, PROFESSIONAL, AND EVERYONE IN THE BUILDING IS EXTREMELY HAPPY WITH THE QUALITY OF WORK THEY DID.

THE RUGS LOOK GREAT. VERY CLEAN AND SOFT, ALMOST LIKE NEW. THEY WERE HELPFUL AND COURTEOUS AND REASONABLY PRICED.

THEY WERE RIGHT ON TIME..I DIDNT HAVE TO WAIT FOR THEM, AND THE PICK UP AND DELIVERY IS VERY CONVENIENT.

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