New City Moving Inc

If zero stars were an option, this would be zero. They are clearly under new ownership/merger who has zero interest in good customer service. They overbooked their movers and showed up 3.5 hours late, making me miss my elevator window and getting another charge that new city refused to cover. Additionally, when we started calling them an hour past their original anticipated arrival time, they kept giving estimates of their arrival time that we now know were clearly unrealistic. Had they told us by 2pm (our original start time was 1pm) that they would not arrive until 4:30pm, I may have been able to completely shift my elevator time with my building and avoid the fee. However, at 2pm, they quoted 2:20 arrival, at 2:30pm, quoted a 3pm arrival and by 3:30pm they stopped giving estimates until letting us know they were on the way at 4pm. They kept blaming it on it being a busy move day (which is expected as May 1 is one of the busiest move days of the year) and the protest that closed down streets which I understand and may have accounted for some tardiness out of their control but it does not account for 3.5 hours late and their lack of honesty about arrival time. Had it really only been the protest and road closures as the cause, then they would have known that situation by 1pm/our booked start time and been able to give an honest assessment of arrival. We moved the majority of our stuff ourselves because we could not miss the elevator window. When I asked to speak to a manager before paying, they said a manager was not on duty because it was so late and so we had to pay the full price otherwise they would have to load all of our stuff back onto the truck and take it… The movers themselves were awesome and did the best they could in the situation. All 3 of them worked extremely hard. However, this company’s poor planning, lack of honesty and refusal to offer solutions or consolation, will make me never use this company again. The customer service is terrible, the owners have no interest in keeping up the great service of the New City name. Whatever you do, do not use them.

I wrote a longer review on Yelp and Google...but stay away from this company. Items were missing or damaged. Our new home sustained damage to walls and floors. The crew was rude. I was told I enlisted in the extra coverage via a documented phone call, but a misleading/confusing form (attached) negated this coverage. Paid for an extra set of hands to speed up the process for the move out, and they did very little to help. Avoid these movers.

Took longer then expected

Exercise Caution: Unsatisfactory Experience with New City Moving I recently had the unfortunate experience of using New City Moving for my relocation, and I feel compelled to share my story as a cautionary tale to others. Upon the arrival of their driver, I was immediately informed of significant damage to one of my large furniture pieces. This initial setback was distressing, to say the least, and raised questions about the professionalism of the company's movers. What's more, the driver went on to express dissatisfaction with previous movers from New City, emphasizing their poor performance. Ironically, this came after it took an excessive 6.5 hours to wrap and move furniture out of my 800 sq foot apartment. The inefficiency added unnecessary stress to my moving process. However, the most disappointing aspect of this experience was the company's response. It took them over three weeks to propose a solution, which, in my opinion, was inadequate. They offered a mere $55.00 in compensation for the significant damages incurred during the move. This response did not align with the extent of the damage or the costs I had to bear as a result. I believe in accountability and customer satisfaction, values that should be the cornerstone of any reputable business. My experience with New City left me deeply disappointed and compelled me to share my story.

DO NOT HIRE THIS COMPANY If I could give zero stars, I would. We used this company in 2019 and had a good experience. So when we were moving again on 9/22/22, we decided to use them again. We hired the company to pack, move and unpack everything between 9/21/22-9/23/22. The packing and moving went okay. We generously tipped each individual worker for each of the 3 days they worked. There were some items that we moved ourselves because they were personal items that we didn't want the movers to handle. One of those items was my jewelry case. I moved it myself because I did not want them handling it. I put it in our new house in the master closet and checked to make sure everything was intact and it was. A few days after the movers left, on 9/26/22, I went to get a piece of my jewelry from the case and discovered that two diamond rings were missing. Both are priceless and sentimental to me, one of which is my mother's ring that was given to her as a gift from my dad 35-40 years ago. I exhausted every avenue in trying to find these items before I lost hope and contacted the moving company to file a complaint. I tried emailing our moving coordinator, Bryan Kravitz, on 9/26/22, asking for him to call me back about the situation and he didn’t. I then called the company again on the morning of 9/27/22 and was hung up on. I called again right after that and left a message explaining the situation and they didn’t call me back. Finally I got a hold of someone on the afternoon of 9/27/22 & they said they would launch an investigation and interview each of the people that were in my house. I made a police report and I also filed a complaint with the Better Business Bureau. I also posted reviews on Google & Yelp on 10/2/22. *Update* After posting reviews similar to the one above on 10/2/22, I was sent a text message on my personal cell phone from the owner of the company, Brian Slater, saying that their attorney was coming in to investigate and interview the employees. But, if I did not take down my online reviews, they would discontinue the investigation. He said, “We will close the investigation on our side, and if you retract the reviews, we will be happy to continue to investigate and interview the teams accordingly.” I have every text message on file. I felt bullied & intimidated into taking down the reviews. I’m very disheartened and disappointed in my perception of the owners’ unprofessional and abrasive behavior in sending me private text messages to my cell phone and threatening to discontinue the investigation unless I removed my reviews. Also, since finally unpacking the last of our boxes we have discovered 2 missing lamps and a foldable cocktail table. PLEASE NEVER USE THIS COMPANY! YOU WILL REGRET IT!!!

The delivery was horrifying—boxes marked fragile crushed, 30+ items broken, boxes missing, no unpacking, boxes dumped in garage. Claims are a joke. Don’t use!!!

Everything went like clockwork. A team of five (led by Adam) packed and loaded everything in our home within 2-1/2 hours. Everyone of them were more professional than you could imagine. One bedroom door was damaged slightly but, it was repaired the next morning by a representative for New City. Impressive. A team of two arrived at our new place at the agreed upon date and time. Adam and John unloaded and placed everything where we wanted it in around 4-5 hrs. When we settled up the bill with Adam, the final cost was approximately 5% lower than we were quoted. We have unpacked all but 10 of 89 boxes and so far nothing has been damaged. All the furniture also survived the move unscathed. Couldn't imagine a better moving experience. Highly recommend.

The crew was great. I’ve used this company twice and would use them again in the future.

The guys were nice enough and professional, but I was charged double what I was quoted. When asked about it, the gentleman pointed out I had more than was in the quote, but when I looked back, it described what was moved almost exactly (I had quoted 15 boxes, but only needed 7 moved.)

Customer service was very professional, reviewed all of the costs, called a few days prior to confirm date and time. Freddy and his team of (3) movers were great— on time, professional, efficient, courteous, and quick. I would definitely hire again.

Excellent. Movers were professional, fast and punctual. They took great care not to scratch or scrape my walls while moving the equipment.

New City Moving helped to make our move quick and easy. The team was very responsive and professional.

Crew was delayed 2 hours due to an earlier client not giving them an accurate estimate of the moving to be done, but finished the move exactly on their time estimate (5 hr beginning to end) and at reduced cost. The gents were all efficient and careful with our stuff, not a single moving casualty even among the kitchen fragiles. They were also very helpful getting additional furniture down to a trailer we had to cart off to a separate destination, can't thank them enough for the help.

Exellently.

During a multi-stop move, these guys kept things in order, were careful with the inventory and worked continuously at each location. Not only was this team efficient over a lengthy move, but they took care to not damage hallways, doors and even reassembled my bed frame without asking. All of this at similar cost to other companies. I've since spoken with other people and realized friends have used them and recommended them as well.

The movers were very professional and did a great job.

Jose G and his crew were extremely professional and efficient. Best move ever.

They showed up and were so slow loading the trucks. The Forman lost his iPad and so we had to look for that for 20 minutes and then stood around for another 15 after that before we actually left. Then broke a flat screen 50” TV and offered me $50 as compensation after I paid $3,000 and a tip of $200 in cash to the movers. They have a large force and are responsive but I will never use them again.

The guys called me in advance to let me know the time of arrival. They arrived even earlier and began moving my items right away. Some of my furniture needed to be wrapped and it was done in an excellent way and professionally. They made sure nothing was damaged no matter how narrow was the entry door to my new apartment. I would hire them again!!!

New City Movers were Great! Professional. Took care and wrapped all my furniture, were very courteous and quick.... I will hire them again when I move out from storage. They are great!

While they were very professional, we have an undetermined several months of storage. They were competitive on the moving side but too expensive on the monthly stogage

The team that came out was amazing. They were 10 mins early, courteous, and efficient with all of our time. The move went quickly. I would definitely hire this company again!!

Great. i could not say enough about this company. They were great working with me as I had a complex move. New City accommodated me when I had to reschedule and they could not be nicer. The day the move came my Husband and I were both very impressed with the crew. They were friendly, efficient and worked extremely hard. The crew went above and beyond expectations and everything arrived in great shape. Would highly recommend this company again!

very well, i am really impressed with the professionalism of the movers, i sure will hire them again fro my next move and will recommend them to my friends and families

Efficient move and excellent customer service. Movers were conversational, very helpful, and considerate of belongings. Absolutely will hire again for any future moves.