K G Doors

To be honest, it didn't really seem worth the $99 we paid. The person that came was friendly. He worked quickly. Those were the positives. The negative would be that within three years we had to replace the entire garage door system. Quickness could probably be a negative too because he was only here for about 20 minutes and it didn't seem like he did a very thorough job.

Our garage door wouldn't open this morning when we were leaving the house at 7:30 in the morning.  After examining it, I realized the main spring above the door was visibly broken.  I called KG Doors since they had done work for me before, and got the voicemail since it was so early in the day.  Within an hour, Josh had called back and by noon he had come to the house and completed the job.

Josh took care of us.  We were having trouble with our garage door last week, and we scheduled an appointment for Josh to fix the garage door on the following Friday.  It wasn't an emergency because I could just manually lift and close the door.  The situation deteriorated.  On Tuesday, we discovered we could no longer open the door even manually, so our car would have been trapped in the garage until Friday.  I called Josh, and he found a way to squeeze us in on Tuesday after hours so I could get to work the following day.  That's excellent service.

They were professional and punctual on both the estimate and actual repair. They did a great job and we had no issues with the door for over a month. I would recommend their services.

Never purchased anything.

unknown

I called K G Doors 2 days after the huge snow in Chicago. The cable had broken on our garage door opener, and the door was stuck up, meaning everything in it was exposed to the public. Even if we could get it down, we'd have nowhere to park, due to the recent snow. I called K G somewhat panicked for someone to come out and look at it on the same day. He rearranged and appointment and was at my house within 2 hours, despite the challenging conditions. He fixed the door and serviced for no extra cost. Then, for a few days the garage door still wouldt go down. He came back, checked again and found that the sensors were a bit off (that was all - I could have fixed it myself, if I knew that was the problem). There was no charge at all for the return service. I would HIGHLY recommend them!

unknown

You should call them

Good

He did a little more than the description of what was included and called for so I was very pleased.

Other companies wanted over $500 and he came out and kno led it out of the park in an hour.

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unknown

It went very well, I would recommend them to anyone that needs the service.

unknown

perfect

They recommended that we completely exchange out our entire remote response units, which of course jumped to $650.00 USD.  Unfortunately, we have a brand new remote unit that does not work to this date.  We have had them come out to repair this on 2 separate occasions and one of our garage doors still does not work properly.  Unfortunately, we are stuck with a half working garage that daily threatens the safety of our association grounds because we cannot get the electronic gate to close consistently.

Overall very happy with the level of service they provided on short notice when my garage door wouldn't open. They arrived ahead of the scheduled time and finished the work faster than they told me upfront. They also cleaned up nicely after the worked was completed.

unknown

The installer came out to look at my door and he said that my garage door was too large to install and they said that the $522.00 that I paid wouldn't be enough and that I would have to pay up to $1000.00 for the door to be installed and this is what the owner of K G Doors, Joshua said. I read the fine print of the Deal and it should have worked for me but they wouldn't do the job without more money.

unknown

None

They came exactly when they said and fixed the problem in 10 minutes. They also greased the rollers, checked everything else, and even gave me a new rope pull. Very professional, responsive, and quick.

I used a new iPhone app that is part of Angie's List. It was easy to use. The technician arrived at the time I requested through the app. The work was done well and efficiently. The only discrepancy in my experience is that the app was supposed to give me a quote before the work was performed, and then I was supposed to accept or decline the price. The work was done without me knowing the exact price. But I think this was due to the nature of the service, compounded by the use of this new app. All in all, I would use this provider again. I'm not sure if I would use the app again.