John Baethke & Son Plumbing

"I’ve attempted to speak to [Member Name Removed] since he was not on site for our visit but we’ve still not connected. I would like to just clarify that there were several piping issues under their sink area where they wanted a new faucet installed. The almost 1900 estimate was to not only supply and install a premium kitchen faucet , but to also correct all of the code violations, install all new emergency shut offs, and correct the under sink piping. We did have less expensive options but they wanted all the work done but for less. I would have rather discussed this with [Member Name Removed] but as I shared. We have still not been able to connect."

"[Member Name Removed], thank you for trusting us on 3 occasions to service you rental property. I am sorry that you have had so many issues with your property and poor workmanship performed by others in the past. On our most recent visit that seems to have left you upset, we identified several safety and health concerns that your previous plumber or handyman had left you with. It was not our intention to upset you but there are real and dangerous issues that need to be addressed. We spent over 3 hours at your location with your tenant to investigate and determine all options available to you. Unfortunately at this time you decided to only proceed with the diagnosis of problems and not to remedy them. That is fine and I hope that you do get these issues addressed as soon as possible for the health and safety of your tenants. The item of most concern was the lack of water heater drafting. In the pictures we shared you can see the burning of the tops of the heaters as a result of this back drafting. We left the heaters off until this is fixed. You can reach out to me at any point to further discuss how to remedy this issue and the others. Our first concern is that these be remedied. If it is not by our company we are ok with that. Just so that they are remedied so that everyone is safe. My direct cell number is 773-447-4913, and my direct email is [email protected]."

"We were out on Monday to follow up on a previous service and Tuesday morning I saw that it looked like we did not resolve the issue. Definitely our bad, our problem. I reached out by phone to our contact [Member Name Removed] and left him a voicemail. It seems [Member Name Removed] is [Member Name Removed]'[Member Information Removed] partner. I had not heard back so I emailed this morning and as of yet have not heard back. It seems that the issue with plumbing [Member Information Removed] have actually been resolved but we still need to fix our mistake. Not sure if [Member Name Removed] and [Member Name Removed] are connecting and I hope to hear from one of them shortly to make things right."

"I have reached out to Tony with no response so far. We did perform service at Tony's high rise condominium. On our first visit we did a leak search and discovered issues with Tony's tub shower valve. We gave options with pricing, and Tony decided to have the faucet completely replaced. Because of the fact that this is a high rise we scheduled a shut down and returned for a second visit to remove and replace the faucet that we provided. We performed the work successfully and to the best of my knowledge Tony was very happy at the time of service. The service we performed was also over $1000 LESS than Tony stated in his review. I look forward to speaking to Tony to see what has changed since we were there in March. I will do everything in my power to make it right, whatever it is."

"Awesome, thanks!"

"[Member Name Removed], our $189.50 charge is for tankless water heater diagnosis and service. not for an estimate. I apologize if that was not clearly expressed."

"Unfortunately [Member Name Removed] did have an issue at his house. His upset is entirely to do with insurance companies, both his and mine finding that he was partially responsible for neglect. Everything else in his review is a gross exaggeration."

"I have reached out to [Member Name Removed] about our visit in May. We were called out for a water heater replacement as well as other misc. plumbing issues including also replacing a vanity. I can't speak to what others may have offered and for how much. As far as a water heater replacement, we install what we feel is the best tank type heater in the industry, it is made in Michigan and the company is employee owned. Additionally, when we install a heater, we take everything into consideration. We replace all emergency shut offs, we replace any piping that may affect the proper functioning of the water heater. We also only install Brass transition unions and full port drain maintenance valves. This is all to help the heater function for the most years possible and in the most efficient capacity possible. Lastly, our installation and heater are covered 100% for 60 months minimum. That'[Member Information Removed] 100% labor and material so that the customer will not have any added expense in the event of any failure."

"[Member Name Removed], thank you very much for taking the time to write a review, and to share your experience. I'm glad we did a few things well. I wanted to take a minute and apologize that we made you feel like we were "nosing". Our plumbers are not only extremely thorough with the items you bring to our attention, but it is my expectation that as professional expert plumbers, they should always inform a homeowner on all things plumbing. I would be very unhappy if you were to have a plumbing failure or an emergency when it could be prevented. Our job is to let you know all that you can do, you are never under any obligation to do any more or less than you want. When you have our plumber in your home, you can expect that he will educate you on everything you want or need, they've all served 5 year apprenticeships, worked many years in our trade, and they are always getting continuing education. Thank you again."