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Home Carpet One

4.6(
124
)
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,

About us

Home Carpet One, the solution to all your Chicago carpet and flooring needs, provides the city’s largest selection of carpet, hardwood, vinyl and tile flooring. We know that choosing the perfect floor for your home or office is an important decision. With this in mind, we present our customers with a 10,000 square ft. showroom with an endless selection of quality flooring choices. Of the most frequent comments we hear from customers when they walk in the door of our 10,000 square foot Chicago flooring showroom is that they cannot believe how large our store is and the incredible selection we offer. A frequent refrain is if you cannot find what you are looking for at Chicago’s Home Carpet One store there isn’t a Chicago flooring store at which you will find it. We feature area rugs, commercial and residential carpeting, Chicago’s largest selection of ceramic tile, porcelain and natural stone tile, glass and mosaic tile, art tile, hardwood flooring, and more. Products Carpet, rugs, area rugs, tile, stone, laminate flooring, in stock flooring, hardwood flooring, marmoleum flooring, vinyl flooring, plush carpeting, tactesse nylon carpeting, berbers carpet Specialties Residential carpeting, wool carpet, commercial carpet, area rugs, hardwood, porcelain and ceramic tile, mosiac glass tile, natural stone Brands Anderson, Armstrong, Bella Citta, Castle Combe, Divine Flooring, Duchateau, Expanko, Invincible, Kahrs, Kraus Laminate, Lauzon, Mannington, Mirage, Natural Bamboo, Natural Cork, Preverco, Provenza, Teragren, Voyager, Adex USA, Akdo, Alys Edwards, American Olean, Bonton, Boyce & Bean, and much more Languages Spoken English Year Founded 1970

Business highlights

55 years of experience

Services we offer

Area Rugs, Carpet, Carpet Store, Carpets, Ceramic tiles, Chicago Carpet, Commercial Carpet, Commercial Carpeting, Floor Store, Flooring Maintenance, Flooring Showrooms, Flooring store, Hardwood, Hardwood Floor Installation, Laminate, Laminate Flooring, Residential Ceramic tile, Rugs, Stone, Stone Mosaics, Tile, Tile Store, Vinyl, Vinyl Flooring, Wood Floor Installation Service, Wool Carpeting

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6124 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
10%
3
4%
2
1%
1
4%
Write a review
Showing 76-100 of 124 reviews
EDDIE D.
Jun 2007
5.0
Yes, I recommend this pro
$1,177
It went nice. Marlow, the estimator, was professional and he took the measurements of the basement. What we wanted to put in was a nylon commercial rug. He gave us a good reasonable price. He was polite, courteous, and told us how the work was going to be performed. The crew that came in to put in the carpet were Raymond (supervisor), Edward and Junior. They came and moved furniture and put the rug in and cut the edges to make it secure and tight. They vacuumed with their own vacuum and cleaned it. They then put back the furniture. They were very professional and clean and they were courteous, polite and friendly as well. I would refer them to anyone who needs carpet work.
DR S.
Mar 2007
5.0
Yes, I recommend this pro
$1,100
Great.
CHERIE G.
Oct 2006
5.0
Yes, I recommend this pro
$4,200
Professional at the showroom. No pressure after 3 visits to make our decision.
CAROLYN B.
Oct 2006
5.0
Yes, I recommend this pro
I've used them for 20 years. They have gotten a little expensive lately but they have a good product and they do a good job.
KATHRYN W.
Oct 2006
4.0
Yes, I recommend this pro
$10,000
The quote from Home Carpet One came in much higher than any other, on average $3,000-4,000 more. Despite the fact that we'd used them in the past to carpet our finished basement, there was no way we were going to pay that much for the wood floor job.
Response from Home Carpet One

"WE QUOTED ONE OF THE MORE EXPENSIVE AND HIGHEST QUALITY PRE-FINISHED ENGINEERED FLOORS ON THE MARKET FROM MIRAGE FOR THIS CUSTOMER. THE CUSTOMER ENDED UP HAVING AN UNFINISHED SAND ON SITE FLOOR INSTALLED BY ANOTHER COMPANY. RESPECTFULLY, THERE SHOULD BE A $3000 TO $4000 DIFFERENCE BETWEEN THE TWO FLOORS IN QUESTION. THIS IS LIKE COMPARING APPLES TO ORANGES. WE WERE NOT GIVEN THE OPPORTUNITY TO QUOTE THE UNFINISHED FLOOR AND I'M CONFIDENT WE WOULD HAVE BEEN IN THE SAME BALL PARK GIVEN THAT CHANCE."

KERI K.
Oct 2006
4.0
$5,000
We weren't too pleased with our salesman, who we really had to prod to show us more than a couple items. When we finalized the order, we were told that they would get around to processing it in a "day or two" and that they "might" call us with the expected delivery date. Just seemed like some very lackadaisical customer service. After a few weeks passed, we tried to get a firmer delivery date but were treated with indifference by the salesman. The folks who did the measuring and installation did a wonderful job and were right on time, so we have no quibbles with the final product.
Chris F.
Aug 2006
5.0
Yes, I recommend this pro
$10,500
Service was outstanding in every phase. Home Carpet One had a rep out the day of the flood and started work a few days later. All furniture was moved with little damage to the walls. The floors look great and the work was performed in a timely manner and was communicated in every phase.
ROBERT B.
Jul 2006
5.0
Yes, I recommend this pro
$1,900
It was very good.
JONATHAN L.
Apr 2006
3.0
Yes, I recommend this pro
$2,856
Initially good. The salesman missed the first appointment but was very apologetic and promptly scheduled a second one. He was quick and efficient at measuring and following up with a quote. He recommended companies to do the necessary prep work that his company could not do. However, when we tried to get back in touch a few weeks later with some follow-up questions, we left at least two voice mail messages and he never called back. We would have called again to request a different representative but a competing company returned our call promptly and came out to give a quote. Since it was about $100 cheaper and we were having trouble reaching the rep from Home Carpet One, we purchased from the second company.
JULIE G.
Mar 2006
5.0
Yes, I recommend this pro
$4,100
Overall the experience was good and everything looks nice. This was a multi-day job and I never knew from day to day what time the installers would show up or how long they would be here. They could have communicated better. The job also took several days longer than I was originally told it would, which I think was the responsibility of the scheduling department to get right. In addition, they didn't do a great job of cleaning up. They made a huge mess tearing out the old tile in one area, chopping it into tiny pieces and leaving shards of it all over the room. They also spilled a lot of dry grout on the bathroom floor that they didn't clean up. And they left a huge bag of trash that was too heavy for me to even lift.
JULIE G.
Mar 2006
5.0
Yes, I recommend this pro
$700
The installers were polite, they showed up on time, and the work was done quickly. They did a good job of cleaning up after themselves.
YIUHENG J.
Mar 2006
5.0
Yes, I recommend this pro
$7,400
Home Carpet One representatives were very courteous, professional, on time, and followed up well. Mark Gustin was a fantastic sales representative who made the entire process from flooring selection to final follow up very smooth. Both hard surface and carpet work crews were timely, courteous, knowledgeable, and efficient. I was definitely in good hands. The finished floors and the overall experience turned out great. I'm very pleased.
KRISTEN D.
Feb 2006
3.0
A staff member came to my condo on time and spent one hour measuring my unit and providing flooring suggestions. I went to the showroom to view flooring and the flooring that I was considering (based on color/price)was not even available to view or even as a sample. I was told that a sample would be dropped off at my condo later in the week. Nothing was dropped off. So, one day, while at work, I called the company and asked to speak to the man I was working with. I only knew his first name yet, I knew I would recognize his last name. The person on the phone stated that there were a couple of people with that first name and that he couldn't reveal their last names stating it was a privacy matter. Jeez. I had the person's business card at home, just not with me. I explained that I had a quote on file and was frustrated by this terrible customer service. Thus, I decided not to use Home Carpet One. There was not an actual estimate because I did not select a type of flooring.
MEGAN M.
Feb 2006
5.0
Yes, I recommend this pro
$1,220
Sales rep Meaghan Leavy was excellent and able to direct me to a cost affordable carpet for a condo we are updating for sale. I needed something in-stock that could be completed in a week turn-around time. We were told by the worker's that tiled the bathroom(different company) that the carpeters would handle the transition from carpet to tile. Meaghan informed me the look I wanted should have been addressed by the tilers, but offered 2 options available with the carpet install. We were pleased with the end result chosen. Meaghan has been prompt to quote and great with follow-up. Man sent to measure was timely and quick. Very impressed with the actual installation. They were very careful with the furniture removal and removed the doors in closet for better installation. They were very neat, bringing clean shoes to change into for carpeting and their own vacuum for end cleanup. They were prompt and courteous and I could not say better things about install process.
ELIZABETH K.
Jan 2006
5.0
Yes, I recommend this pro
$3,000
THEY WERE VERY PROFESSIONAL. THEIR SALES PEOPLE ARE GOOD AT DIRECTING YOU TOWARD WHAT YOU MIGHT NEED. THEY ARE VERY HELPFUL AND TRUSTWORTHY. THEY STAND BEHIND THEIR PRODUCTS. THEIR INSTALLERS ARE EXCELLENT.
ERINN S.
Jan 2006
5.0
Yes, I recommend this pro
$4,054
Took a little longer than expected, but contractors worked hard and I was very pleased with the work. Very professional and I felt extremely confident in them. The detail was beautifully done.
SAMANTHA C.
Dec 2005
5.0
Yes, I recommend this pro
$3,000
Joel and his staff at Home Carpet couldn't have been more helpful. They came quickly for a proposal, and had the work going extremely quickly. The work itself took less than 1 day, no dust, no mess.
James P.
Dec 2005
5.0
Yes, I recommend this pro
$2,300
THEY DID A VERY SUPERB JOB. I WAS VERY PLEASED.
DONALD J.
Dec 2005
1.0
$1,700
THE WORKMAN ARRIVED 90 MINUTES LATE. THE WORKMAN ALSO REFUSED TO REMOVE THE DISCARDED TILE OR INSTALL THE BATH HARDWARE. WITHOUT MY AUTHORIZATION, THE COMPANY CHARGED MY AMX CARD FOR THE FULL AMOUNT OF THE BOTCHED JOB. WHEN I PROTESTED THE CHARGE TO AMX, THE COMPANY FABRICATED AN AGREED CONTRACT FOR INSTALLATION BY PLACING THOSE CHARGES ON THE UNRELATED JULY 13 TILE INVOICE, PHOTO-COPYING AND SUBMITTING PHOTOCOPY AS COPY OF THE ORIGINAL. AMX SEEING A "CONTRACT" SUBMITTED BY A MERCHANT/CUSTOMER, SIDED WITH THE MERCHANT, HOME CARPET ONE. I THEN SUBMITTED THE ORIGINAL JULY 13 INVOICE, WHICH CONTAINED NOTHING RELATING TO INSTALLATION, TO DEMONSTRATE THE COMPANY'S DECEPTIVE BUSINESS PRACTICES, THE MATTER IS STILL PENDING. DON'T USE A CREDIT CARD AT HOME CARPET ONE, SINCE THEY WILL RETAIN YOUR CREDIT CARD INFORMATION FOR USE AT A LATER DATE. THEIR TILE SELECTION IS VERY GOOD, BUT HIRE YOUR OWN INSTALLER, SINCE THE COMPANY HAS NO CONTROL OR KNOWLEDGE OF THE SKILLS OF THE PERSON WHO APPEARS.
Response from Home Carpet One

"WHILE THE CUSTOMER CLAIMS THERE ARE PROBLEMS WITH THE WORKMANSHIP, HE HAS REFUSED REPEATED REQUESTS BY HOME CARPET ONE TO INSPECT THE TILE INSTALLATION. THE CUSTOMER WAS TOLD THAT HOME CARPET ONE STANDS BEHIND IT''S WORK AND THAT IF NECESSARY, HOME CARPET ONE WOULD REPLACE THE ENTIRE JOB. THE CUSTOMER''S REFUSAL TO ALLOW FOR AN INSPECTION CALLS INTO QUESTION HIS TRUE MOTIVES. THE CUSTOMER''S CLAIM THAT HOME CARPET ONE FABRICATED AN INVOICE IS COMPLETELY FALSE. AT THE TIME OF THE TILE PURCHASE THE ORIGINAL INVOICE STATED THAT INSTALLATION WAS "TBD" OR TO BE DETERMINED. TWO DAYS AFTER THE PURCHASE OF THE TILE, THE CUSTOMER REQUESTED HOME CARPET ONE TO PROVIDE A QUOTE REGARDING INSTALLATION. THE ESTIMATOR TOOK HIS NOTES ON THE COST OF THE INSTALLATION ON THE ORIGINAL INVOICE AND THEN GAVE IT TO THE SALESPERSON TO DRAFT A "CHANGE ORDER" TO THE ORIGINAL CONTRACT. THAT DOCUMENT WAS INADVERTENTLY SENT TO AMERICAN EXPRESS. CONSISTENT WITH OUR PRACTICE AND OUR CONTRACT LANGUAGE (AND WITH THE CUSTOMER''S EXPRESS PERMISSION), HOME CARPET ONE TOOK A 50% DEPOSIT FOR THE TILE INSTALLATION. CONSISTENT WITH HOME CARPET ONE''S PRACTICE AND CONTRACT LANGUAGE, THE BALANCE WAS PUT THROUGH AFTER THE INSTALLATION. HOME CARPET ONE HAS OFFERED TO RESOLVE THIS DISPUTE WITH THE CUSTOMER IN MANY DIFFERENT WAYS. THE CUSTOMER''S REFUSAL TO ALLOW US TO VIEW THE INSTALLATION MAKES IT DIFFICULT TO SATISFY THIS CUSTOMER."

DEBBIE C.
Oct 2005
5.0
Yes, I recommend this pro
$5,590
EDDY HAS BEEN A GREAT SALESMAN AND ERIC, WHO HAS NOW BEEN TO MY HOUSE TO MEASURE AND COMPLETE THE REST, HAS ALWAYS BEEN GRACIOUS AND HELPFUL. AT ONE POINT, WE LAID OUT ALL THE EXTRA CARPET TO FIGURE OUT WHAT COULD STILL BE USED. TWO OF THE THREE INSTALLERS WERE PROFESSIONAL AND KIND AND ALL THE CARPET WAS CLEANED UP AND LAID DOWN WONDERFULLY.
JUDY B.
Oct 2005
5.0
Yes, I recommend this pro
$210
THEY GOT THE JOB DONE IN 2 HOURS WHICH THEY PRETTY ACCURATELY ESTIMATED. WE WERE SATISFIED WITH THE WORK THEY DID. WE HAD TWO GLITCHES WITH THE COMPANY - BOTH OF WHICH THEY RESOLVED PROMPTLY AND WITH APPROPRIATE APOLOGIES. THE FIRST ISSUE WAS THAT THEY RE-LAID THE CARPET OVER A LOOSE PIECE OF WOOD - WE COULD FEEL A LUMP UNDERNEATH. THEY RETURNED THE NEXT DAY TO REMOVE THE OBJECT AND RE-LAY THE CARPET. THE SECOND ISSUE IS THAT THEY CHARGED MY CREDIT CARD FOR THE JOB AFTER WE HAD ALREADY PAID THEM IN FULL WITH A CHECK UPON COMPLETION. THEY STATED OVER THE PHONE THAT THE CREDIT CARD WOULD BE USED ONLY TO HOLD THE APPOINTMENT FOR THE JOB. WHEN I CAUGHT IT LATER ON MY CREDIT CARD STATEMENT, I CALLED AND THEY PROMPTLY REFUNDED THE CHARGED AMOUNT AND SENT A RECEIPT.
EVA M.
Oct 2005
4.0
Yes, I recommend this pro
$500
WHEN I CALLED TO TELL THEM THAT THE SALES REP DID NOT SHOW FOR AN APPOINTMENT, THE OWNER CAME WITHIN 20 MINUTES TO HANDLE THE ORDER HIMSELF. GIVING US A DISCOUNT FOR OUR TROUBLE. VERY EASY TO WORK WITH AFTER THAT, THE INSTALLERS CAME ON TIME AND DID A GREAT JOB.
CASSANDRA H.
Sep 2005
1.0
$907
REPRESENTATIVE HAS BEEN UTTERLY UNRESPONSIVE. REPEATED CALLS (AT LEAST 2) TO REP FOR HOME APPT. (AFTER VISIT TO SHOWROOM TO VIEW PRODUCT) WERE NOT RETD. WHEN APPT WAS FINALLY MADE, REP WAS OVER 1 HR. LATE. STILL NO QUOTE 7 DAYS AFTER APPT. NO CALL BACK AS PROMISED WHEN I CALLED TO ASK ABOUT QUOTE. JOB IS MED SIZED BATHROOM, SMALL KITCHEN AND SMALL FOYER. MAYBE JOB IS TOO SMALL OR CHOSEN MATERIAL (TRAVERTINE) IS TOO INEXPENSIVE. WILL NOT USE THIS CO. FOR ANY FLOORING NEEDS IN FUTURE AND WILL RECOMMEND FRIENDS AND COLLEAGUES AVOID AS WELL. WHOLLY UNPROFESSIONAL.
ANISH R.
Sep 2005
1.0
$5,000
I HAD TO PAY FOR MASTER BEDROOM SEPARATELY @ $2000 INCLUDING INSTALLATION ETC. OTHER QUOTES WERE DISREGARDED THINKING THEIR QUOTES WERE BETTER (FALSELY). VERY BAD EXPERIENCE. WOULD NOT RECOMMEND TO ANYBODY. DID NOT RESOLVE THE ISSUE COURTEOUSLY AND DID NOT TAKE ANY RESPONSIBILITY FOR SAME ISSUE.
TRACY W.
Aug 2005
2.0
$7,500
THE IN-STORE EXPERIENCE WAS VERY GOOD. THEY HAVE A LOT OF SELECTIONS THAT CAN MEET ALMOST ANY PRICE POINT. DUE TO REMODELING ISSUES, WE SCHEDULED THE CARPET TO BE INSTALLED IN TWO DIFFERENT PHASES. WE HAD TIGHT DEADLINES AND WERE ASSURED THIS WASN'T AN ISSUE. ON INSTALLATION DAY, HOME CARPET ONE SHOWED UP WITH THE WRONG CARPET. THIS CAUSED QUITE A BIT OF INCOVENIENCE FOR US. THE SERVICE GUY FOR HOME CARPET ONE BENT OVER BACKWARDS TO TRY AND MAKE THINGS RIGHT. AFTER OUR CARPET WAS INSTALLED, THEY NEEDED TO SEND A GUY TO PLANE THE BOTTOM OF OUR DOORS. INSTEAD OF SENDING A PROFESSIONAL, THEY SENT THE ONLY GUY AVAILABLE. NOT ONLY DID THIS GUY DO A CRAPPY JOB ON THE DOORS THAT I AM STILL FIXING, HE ALSO STAINED MY NEW CARPET WITH HIS SHOES. HOME CARPET ONE OFFERED TO FIX, BUT AT THIS POINT IN TIME WE WERE SO EXASPERATED IN DEALING WITH THEM, WE FIXED OURSELVES.
Showing 76-100 of 124

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FAQ

Home Carpet One is currently rated 4.6 overall out of 5.
Home Carpet One accepts the following forms of payment: CreditCard
Yes, Home Carpet One offers free project estimates.
No, Home Carpet One does not offer eco-friendly accreditations.
No, Home Carpet One does not offer a senior discount.
No, Home Carpet One does not offer emergency services.
No, Home Carpet One does not offer warranties.

Contact Information

3071 N Lincoln Ave, Chicago, IL 60657

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