"Thank you, Member. Our plumber, Bob, came out and helped repair these toilets properly. We appreciate your calling us and allowing us to complete this work, which we cover with a two year parts and labor warranty. We also appreciate your taking the time to post this review!"

"Thank you very much for having Bob, who has been with us for quite a while now, come help with your plumbing. We appreciate your allowing us to do this work, and for your taking the time to write this review. I am glad that things worked out well!"

"Thank you so much for your review! We are very glad that the new water heaters are working well. These will surely give you many years of good, reliable, efficient service. We use brass fittings at the water supply connections to and from the tank to help prevent electrolysis (this method is much better at preventing this corrosion than the much more commonly installed dielectric unions), and a full port drain valve to help remove sediment during service intervals. Thank you again for having us over to do this work for you."

"Thank you SO much for the great review! We appreciate it very much. We have done several service related repairs for this Member as well as this recent large project, and besides the work, we also appreciate this member's great personality. He has been patient and interested in the work being done. This project included: -Rerouting cast iron downspout drain lines -Installing a flood control system in the front yard -Drain tile system -Repairing of several small items 9drains, faucets, etc) -Adding water supply to deck and garage. Since this review, this Member has also just rewarded us with the installation of a Rinnai tankless water heater. We are very glad that this member is happy with us-our goal is to leave each customer with this type of experience!"

"Thank you very much for your review. We properly rebuilt this specialty toilet. We come across a lot of toilet tanks that have improper or poor quality parts that were installed either at the factory, or by someone during a previous repair. When OEM parts are best, that is what we use. In many cases, we can actually improve over original quality and performance with some upgrades, which we will do when this is an option. We appreciate your review and the work, and are glad that you are happy with us!"

"Thank you for having us over! We appreciate the work and your review. Bob has, been with us for several years, and I am very glad that you were happy with him! The average life span of a good quality ejector pump is five to seven years-and since good quality pumps are not inexpensive, we were happy to deliver some good news in that regard. Thank you again for your kind words!"

"Thank you very much for the review. I am sorry that we were not able to get you in at the desired time-we are working very hard at reducing our wait time so that we can get to everyone quickly and efficiently. We are very picky about the plumbers that we hire, as our goal is your complete satisfaction. I hope that you will keep us in mind the next time a plumbing issues comes up!"

"Thank you very much for your review! We appreciate the work as well as your kind words. As this member mentioned, there were several items repaired. The shower valve was rebuilt, and the member received warranty covered parts at later date. I do apologize for the issue with the handle, but glad that we did locate it and that things worked out well. We do try our best to spot other potential issues and inform our customers, as was the case here with the toilet. Thank you also for the referral!"

"Thank you for your review, and I am sorry that you had a few issues. I am glad of course that you were happy with our work, but of course I want our customers to be happy with all aspects of the service that they receive from Goode Plumbing. As the member stated, he is the owner and arranged with his tenant to let us into a rental unit. We do this regularly, and we very seldom have an issue. We do need to be able to get in touch with the owners to let them know what we find and the pricing and to get approval for the work. I spoke with both the member and the plumber that we sent out. I also looked at the invoice, and there was a note about mailing it a different address than the one we were servicing. My records do indicate that we mailed it out, so I am not sure why he did not receive it. My plumber could not recall if he attempted to contact the owner, as it was a month ago, to be completely honest, so there is the chance that we made an error here, and for that I do apologize. The price for the work was reasonable for the work performed. After speaking with the Member's wife, she did say that the price seemed high but she was not really sure what it should cost. I do realize that the cost of a licensed, professional plumber can seem steep, but I am confident that given our workmanship and quality, we are very reasonable. As I mentioned, we do the landlord/tenant arrangement regularly with very few issues, but since there was the chance that we did make an error in communication, I did work with the Member on making an adjustment to the invoice."

"Thank you very much for the review. As the member stated, I came by later in the day, after the supply house that carried parts for this faucet were closed, so I took the faucet apart so that I could match the cartridge up the next day. After obtaining the part, I sent our field manager and excellent plumber, George, over to reassemble things. I am glad it all worked out quickly, and appreciate the work very much."

"Thank you very much! We appreciate the work. Brian and Jose installed a new shower mixing valve that the owner supplied, and modified a drain to work with a shower base as opposed to a bath tub that was installed previously. Glad it worked out well and we also appreciate your review!"

"Water heaters used to last twenty years, sometimes even thirty-but in recent years, we are seeing more issues with younger units. We felt that this water heater was in good enough nick to attempt a basic repair as opposed to a complete replacement-glad that it has been holding up for you! Thank you for having us over to do this repair, and for taking the time to write this review."

"Thank you very much for having us over to rod the house drain and sewer. We used a Ridgid K1500 drain cleaning machine, which we feel does a fantastic job given the proper cutting blade. Thank you also for leaving a review about your experience with us."

"Not sure If that was a plumber that did that last bit of work-but that is ok, because one did this time! Glad that you were happy with our plumber, Brian, who ordered and installed some specialty toilets and completed some other repairs in your home. We know how busy life can be, so we also appreciate your taking the time to write a review about us. We installed two toilets, using new wax rings, anchors, and supply lines. We also installed new kitchen sink drain work, using a high quality 17 guage tubular series of drain work."

"Thank you very much for having us over to install your new water heater. We try to do things a little different from the norm-we use brass fittings to connect the new copper piping sections to the water heater, to help prevent corrosion more completely than do the more commonly used dielectric unions. We replaced the factory drain valve with a full port valve to allow for more complete sediment removal during service intervals-which we recommend every year or so. We truly appreciate your kind words as well as the work that you rewarded us with."

"Thank you very much for the service call! We truly appreciate your rewarding us with the work, and am glad that you would consider hiring us again in the future. Thank you also for taking the time to grade us on Angie's List."

"Thank you for rewarding us with this work! In this case, we had a special vacuum truck pump the catch basin out, and dispose of the waste in a responsible manner. Our plumber, Bob Devore, then used a Ridgid K1500 drain cleaning machine to remove tree roots and other matter from the house drain and sewer. We truly appreciate your taking the time to write a review here as well!"

"Hello and thank you for your review! Plumbing Technician Mike Davis went out and was able to repair this water heater after she and I exchanged some texts late the night before. While in many cases tankless water heater issues are installation errors, this one proved to have a dirty flame sensing rod, and was overdue for regular service including a complete flushing of the heat exchanger, which Mike handled while he was there. Glad things are working properly again!"

"Thank you very much for rewarding us with this work! We sent our plumber, Robert, out to take care of a few issues here including resetting a toilet with new seal and anchor kit. I am glad that the job went well and that you were happy with us. I also appreciate your taking the time to write a review about your experience."

"Our service manager, George, handled this call. George is also an excellent plumber and has been with us for some time now, and we appreciate both the work as well as your review here. Thank you!"

"Thank you for having us over for the water heater flush and the repair. We recommend having your water heater flushed every year or, at worst, two. This helps remove sediment from the tank that can shorten the life of the tank, as well as cause issues with faucets. We recommend replacing the factory installed drain valve on the water heater with our full port valve, which allows for more complete sediment removal. We also appreciate your review here!"

"Thank you very much for rewarding us with the service call, and for taking the time to post this review! The Member called with the issues she mentioned with her shower. The model is question is a little tricky to work on-I commend her on getting as far as she did with it. Thanks to her text, I was able to make sure I had the parts on hand (I stock this replacement part but needed to be sure) since I knew I would not make it to her home while suppliers were still open. Once there, I replaced the needed parts with new ones, and put everything back together. The member likes to do some home repairs on her own, so I showed her how this faucet went together and explained what other valves in her mechanical room controlled."

"Thank you for this review! Yes, we were very happy to see Kerri back in the office after being on vacation for a couple of days-she is very good at her job, so thank you to our customers who were patient while our manager and myself handled the phones and service calls as well as we could while she was out. This was a leak under a kitchen sink that was repaired-we appreciate the very nice review as well as the work!"

"Thank you for your review here. I was a C student in high school, if I am honest, because I did not take it seriously enough, but these days want to see nothing but straight A's from both myself and my plumbers-so while a B is not terrible, our goal is higher! I am glad that you were overall satisfied with us, but would like your experience to be the best possible. Regarding the C in price, I do feel that our pricing, while certainly not "cheap", is a very good value given the work and customer service that we try to offer. Professional plumbing in general is not inexpensive, but I am confident that we do well compared to our true competitors. As for the B in quality, if there is anything that I can do to improve this, please let me know by calling me personally on (773)407-1884. Thank you, Mike Goode"

"Thank you! It truly makes us happy that you are a loyal customer who has been happy with us! My goal has always been to build a relationship with our customers-so that we get repeat business and that you tell your friends about us, and in turn, you have a plumber that you know and trust to do right by you. We really appreciate the business and your review."