"[Member Name Removed], Your feedback is deeply concerning, and we take these issues very seriously. This is not the level of service we strive to provide, and we apologize for the damage caused to your home and the distress it has caused you and your pet. We assure you that we are investigating this matter thoroughly to understand exactly what went wrong during your HVAC repair. This includes reviewing our procedures for protecting flooring and ensuring that all debris is properly cleaned up after any work is performed. The safety and well-being of our customers, including their pets, are of utmost importance to us. We are committed to resolving this issue and addressing your concerns in a fair and timely manner and will be in contact with you throughout the claim process. In the meantime, if you have any questions please give us a call at 708-496-4400 ext 5050. Thank you!"

"[Member Name Removed], we have attempted to call and email you to go over your concerns and have been unsuccessful. If given the opportunity, we would like to learn more details about your concerns above and resolve them to your satisfaction. Please contact us at 708-496-4400 ext. 5050 Thank you!"

"Hi , thank you for sharing your feedback. While we understand that we may not be the cheapest, we are certainly not the most expensive. Our pricing is based off a national average and is all-inclusive, including a licensed technician, parts, labor and warranty. We would love the opportunity to address and hopefully resolve your concerns and have attempted to contact you but we were unsuccessful. Please call us at your earliest convenience 708-496-4400 ext 5050 so we may discuss these concerns further. We're happy to help!"

"Hello [Member Name Removed]. Our Customer Service Department would love a moment to speak to you about your overall experience with you plumbing service. We have reached out, however we were unsuccessful. We left you a message. When you have a moment, please give us a call back at (708) 496-4400 Ext 5050. Thank you"