Four Seasons Heating & Air Conditioning

DESPITE THE OTHER COMPETITIVE OFFERS, I HIRED 4 SEASONS BECAUSE, FROM BEGINNING TO END, I WAS THOROUGHLY IMPRESSED BY THEIR PROFESSIONALISM, COURTESY AND PRICES. JOHN, THE SALESMAN, PUT BOOTIES ON HIS FEET BEFORE ENTERING ALL AREAS OF THE UNITS. HE ADHERED TO THE BUDGET AND TOOK INTO ACCOUNT THE NATURE OF THE PROPERTY (INVESTMENT). THE MEN SHOWED UP ON TIME AND FINISHED THE JOB IN ONE DAY (THEY WORKED UNTIL 11 PM). ALL UNITS WORKED PROPERLY AND I HAVE VERY HAPPY TENANTS.

CALLED WITHIN THE TIME FRAME. CAME AND COMPLETED JOB. TOLD ME ONE PRICE FOR CLEANING OUT AIR CONDITIONER AND THEN TRIED TO CHANGE IT AT THE END. HE SAID THAT WAS WITH A COUPON BUT I NEVER MENTIONED A COUPON. WE THEN LOOKED TOGETHER IN THE PAPER FOR A COUPON. THEN WHEN I WOULD NOT BUDGE, HE STUCK WITH THE ORIGINAL PRICE. THE WORK WAS DONE WELL.

THE FIRST TIME THE TRUCK CAME OUT, THEY DIDN'T HAVE A LADDER LONG ENOUGH TO ACCESS THE ROOF, BUT WERE WILLING TO RESCHEDULE WITHIN A WEEK WITHOUT ANY ADDITIONAL COST. THEY WERE THOROUGH AND EFFICIENT IN THEIR WORK.

EMAILED FOR AN ESTIMATE. RECEIVED A CALL FROM GALE THE NEXT DAY TO DISCUSS WHAT I WANTED TO GET DONE WITH MY A/C. DECIDED TO GET ESTIMATES FROM OTHER COMPANIES SINCE 4 SEASONS CHARGES $65 TO COME OUT.

SERVICEMAN WAS WITHIN THE 4 HOUR WINDOW AND WAS VERY DELIBERATE AND THOROUGH IN EXAMINING, TESTING, AND CLEANING MY CARRIER CENTRAL AIR CONDITIONER. THE PRICE WAS VERY REASONABLE, COMPARED TO OTHER COMPANIES. HIGHLY RECOMMENDED.

THE SALES MAN, DAVE KORONKOWSKI WAS VERY NICE AND UP FRONT. GAVE ME A PRICE AND TOLD ME IT WAS GOING TO BE A TWO DAY JOB. HE DID NOT RELAY THIS TO THE WORKERS AND THEY ONLY HAD ME SCHEDULED FOR ONE DAY. WE HAD TO WAIT AROUND UNTIL THEY DID A JOB SOMEWHERE ELSE BEFORE THEY CAME BACK ON THE SECOND DAY. (I BELIEVE YOU START A JOB, AND YOU FINISH A JOB BEFORE YOU MOVE ON.) THE WORKERS THEMSELVES DID A GREAT JOB AND WORKED EXTREMELY HARD.

JOHN WENT ABOVE AND BEYOND THE CALL OF DUTY. HE PHONED WHEN IN ROUTE TO OUR HOUSE, GIVING ME TIME TO LEAVE WORK. THE EXTRA EFFORT THAT WENT INTO FINDING A SOLUTION (AT NO CHARGE!) FOR OUR BUZZING DUCT-WORK IS THE SINGLE BEST THING THAT ANY WORKMAN HAS EVER DONE FOR US. UNFORTUNATELY, THE LEAKING WATER RETURNED. WE CALLED FOUR SEASONS ON JULY 3RD. ACCIDENTALLY, MY HUSBAND GAVE A BUM PHONE NUMBER TO THE SCHEDULER. EVEN AFTER OUR MISTAKE, MIKE RETURNED TO OUR AREA ON THE 4TH OF JULY TO REPLACE A SMALL BIT OF SEALANT. WE WERE NOT CHARGED ANYTHING. WE ARE HOPEFUL THAT THIS IS THE CORRECT SOLUTION. BUT IF WE NEED TO DO A MORE MAJOR OVERHAUL, WE WILL DEFINITELY USE FOUR SEASONS. THEIR PROMPT ATTENTION, CLEAR EXPLANATIONS, EXCELLENT PRICING, AND SUPERB SERVICE WILL ALWAYS BE REWARDED.

THE TECHNICIAN, WHOSE NAME I DON'T REMEMBER, BUT WHO WAS VERY PROFESSIONAL AND HELPFUL, WAS ON TIME. THE SERVICE WAS REASONABLY PRICED, AS MY NEIGHBOR COMMENTED WHEN I TOLD HIM THE COST OF THE SERVICE CALL. HE SAID THAT IT WAS LOWER THAN MOST COMPANIES. I CALLED ON A FRIDAY A.M. AND THE TECHNICIAN CAME ON SAT. A.M. THE COMPANY DOES NOT CHARGE EXTRA FOR WEEKENDS. WHEN I CALLED TO MAKE AN APPOINTMENT I WAS ABLE TO TALK WITH A LIVE PERSON WHO WAS ALSO POLITE AND HELPFUL. THE TECHNICIAN EXPLAINED EVERYTHING TO ME, AND I WAS WITH HIM WHEN HE FIRST CHECKED BOTH THE AIR CONDITIONER AND FURNACE. MY EXPERIENCE WITH THIS COMPANY WAS VERY FAVORABLE. THE TECHNICIAN CALLED IN THE A.M. LETTING ME KNOW HE'D BE AT MY HOME IN ABOUT AN HOUR, WHICH HE WAS.

THE ESTIMATOR WAS PROMPT AND POLITE, SEEMED VERY KNOWLEDGEABLE AND TOOK HIS TIME TO EXPLAIN MY OPTIONS. I LIKED HAVING THAT SINGLE CONTACT WITH WHOM TO SCHEDULE THE INSTALLATION - I FELT PERSONAL ATTENTION, NOT TREATED AS JUST ANOTHER CLIENT. THE WORK WAS SCHEDULED FOR MY CONVENIENCE, THE INSTALLERS ARRIVED ON TIME, WERE COURTEOUS AND WORKED STEADILY. THEY REMOVED THE OLD UNIT AND CLEANED UP THE WORK AREA WELL. I HOPE NEVER TO NEED SERVICE, BUT FEEL CONFIDENT THAT THIS COMPANY WOULD RESPOND PROMPTLY AND PROFESSIONALLY.

PROBLEMS HAVE DEVELOPED, AND THEY'VE BEEN UNRESPONSIVE. THERE IS A COMPLETE LACK OF CUSTOMER SERVICE OR ATTENTION TO SERVICE AFTER THE SALE IN ANY WAY.

I RECENTLY BECAME A FIRST TIME HOMEOWNER, AND WAS NOT SURE OF THE CONDITION OF THE FURNACE AND CENTRAL AIR UNITS. I CALLED FOUR SEASONS, INITIALLY, IN RESPONSE TO A NEWSPAPER AD FOR THE FURNACE CHECK-UP. I HOVERED (A LITTLE) ASKING WHAT WERE PROBABLY DUMB QUESTIONS. THE SERVICEMAN WAS VERY PATIENT, HELPFUL, AND INFORMATIVE. I WAS VERY PLEASED WITH THEIR COURTESY, PROMPTNESS, AND EFFICIENCY. THIS IS WHY I LATER CALLED THEM AGAIN FOR THE CENTRAL AIR TUNE-UP. THE SERVICEMAN REMOVED HIS SHOES EACH TIME HE ENTERED MY HOME, SO AS NOT TO TRACK MUD AND DIRT THROUGHOUT. UPON HIS DEPARTURE, I REALIZED HE HAD NOT PRESSED QUITE HARD ENOUGH THROUGH THE CARBON FOR MY RECEIPT AND I COULD NOT READ IT. I CALLED THE COMPANY AND EXPLAINED THIS. I HAD A CLEAR COPY IN THE MAIL WITHIN A COUPLE OF DAYS. VERY PROFESSIONAL. I ANTICIPATE BEING A LONG TIME CUSTOMER.

CUSTOMER SERVICE SUPERVISOR CALLED TO APOLOGIZE AND OFFERED ME A VOUCHER FOR A FREE FURNACE CHECKUP. OWNER OF COMPANY CALLED TO APOLOGIZE AS WELL. I WILL CALL THEM IN THE FUTURE GIVEN THEIR RESPONSIVENESS TO THE NO-SHOW.

THEY SEEMED VERY THOROUGH. THE TECHNICIAN EXPLAINED WHAT HE FOUND. THE PRICE WAS GOOD, THEY HAD A SPECIAL.

OWNER DAVE MUSIAL TOOK MY CALL AND EXPLAINED THAT FOUR SEASONS DOES NOT SPECIALIZE IN NEW CONSTRUCTION. WITHOUT EVER KNOWING THAT I AM ANGIE'S LIST, SPENT A GOOD FIVE MINUTES RECOMMENDING COMPANIES WHO WOULD DO A GOOD JOB FOR ME, AND SUGGESTING THE EQUIPMENT I SHOULD SPECIFY. I WAS VERY IMPRESSED.

EASY TO SCHEDULE. DID SEVERAL NEIGHBORS AND OURS AT THE SAME TIME, WHICH WAS CONVENIENT. COURTEOUS, HONEST WORKMEN TOLD US OUR UNIT WAS DOING FINE, EVEN THOUGH LAST YEAR WE NEEDED COOLANT ADDED AND SUSPECTED A LEAK.

I WAS IMPRESSED WITH HOW HELPFUL HE WAS. HE FOUND TWO DEAD BIRDS AND GOT RID OF THEM FOR ME. HE WAS ON TIME. HE GAVE ME GOOD ADVICE, WENT ABOVE AND BEYOND. HE SHOWED ME HOW TO CHANGE THE FILTERS, AND TOLD ME WHERE I COULD OBTAIN THEM. I REALLY APPRECIATED HIS SERVICE.

I WAS SO DELIGHTED THAT I CHOSE FOUR SEASONS TO INSTALL MY KNEW FURNACE AND A/C. AFTER GETTING SEVERAL ESTIMATES, I FOUND FOUR SEASONS GUARANTEES, AND PROFESSIONALISM TO BE FAR SUPERIOR THEN ANY OTHER QUOTE RECEIVED. I REALLY ENJOYED THE OPPORTUNITY TO SPEAK DIRECTLY TO THE OWNER REGARDING SOME OF THE QUESTIONS THAT I HAD. THE WHOLE EXPERIENCE, FROM THE TIME I CALLED IN FOR MY INITIAL ESTIMATE, TO THE INSTALLATION WAS GREAT.

BEN D. SETTLED THE DISPUTE AFTER SOME HAGGLING BY REFUNDING THE MONEY FOR THE SERVICE CALL. FOUR SEASONS WERE VERY QUICK TO RESPOND TO MY CALL. THE SERVICE PERSON WAS VERY PROFESSIONAL AND HELPFUL. ON THE OTHER HAND, THE FEW SECONDS NEEDED TO TAKE THE INFORMATION I OFFERED TO GIVE ON THE PHONE WOULD HAVE ELIMINATED ALL MISUNDERSTANDING AND THE UNNECESSARY SERVICE CALL. I INCLUDED THE OFFICE WORK IN EVALUATING THE QUALITY OF THE WORK. AFTER THE WARRANTY EXPIRES, I WOULD BE COMFORTABLE USING THE COMPANY FOR REPAIR WORK.

THEY SAID THAT THERE WASN'T ANYTHING WRONG WITH MY FURNACE (UNLIKE LARGE STORE) AND THEY DID A GREAT JOB TUNING IT UP.

JOE WAS VERY POLITE, HONEST AND CLEAN. HE EXPLAINED THINGS TO ME. THE PRICE WAS WITHIN THE REALM OF AVERAGE. HE WAS EFFICIENT AND THOROUGH.

I RECEIVED 3 ESTIMATES. JOHN, THE FOUR SEASONS SALESMAN, GAVE THE BEST RECOMMENDATION FOR WHAT WAS NEEDED TO ELIMINATE UNEVEN HEATING AND ALLEVIATE ASTHMA/ALLERGY PROBLEMS, AT A FAIR PRICE. THE INSTALLERS DID AN EXCELLENT AND VERY PROFESSIONAL JOB AND CLEANED UP AFTERWARDS. I AM VERY PLEASED WITH THEIR PRODUCT AND SERVICE.

FOUR SEASONS CORRECTLY IDENTIFIED THE PROBLEM AND SOLVED IT QUICKLY. THEY CALLED BEFORE THEY ARRIVED WHICH I APPRECIATED.

THE REPAIRMAN INFORMED ME THAT THE THERMOSTAT WAS BAD, AND WIRING. COST: $160 THERMOSTAT, $89 WIRING, AND $65 FOR THE SERVICE CALL. I WAS APPALLED. A THERMOSTAT COSTS $40. I FIXED THE THERMOSTAT. THERE WAS NOTHING WRONG WITH THE WIRE. ALL THAT NEEDED TO HAPPEN WAS THE WIRES NEEDED TO BE REJOINED. ON THE ESTIMATE PAPER IT GAVE ME, IT LISTS MISCELLANEOUS FOR THE WIRE. HE DID NOT EVEN LIST THE WIRE REPAIR UNDER WIRE REPAIR. I FEEL LIKE HE WAS TRYING TO RIP ME OFF.

WE HAD USED THIS COMPANY FOR MANY YEARS FOR ANNUAL SERVICING AND HAD ALWAYS RECEIVED EXCELLENT SERVICE. THIS LAPSE WAS EXTREMELY DISAPPOINTING (AND, AFTER MISSING WORK TO WAIT FOR APPOINTMENTS, IT WAS AGGRAVATING). IT WAS AS IF THE COMPANY JUST DID NOT WANT TO PERFORM THE WORK FOR THE PRICE QUOTED. TO BE FAIR, WHEN WE REQUESTED A REFUND OF OUR DEPOSIT, THE COMPANY RETURNED IT TO US VERY PROMPTLY.

WHEN I CALLED FOR THE APPOINTMENT, A WOMAN TOLD ME TO CHECK THE NEWSPAPER FOR $59.95 COUPON INSTEAD OF PAYING FULL PRICE. THAT WAS NICE. SEEMED PROFESSIONAL ENOUGH.