Four Seasons Heating & Air Conditioning

THE ESTIMATOR WAS PROMPT AND POLITE, SEEMED VERY KNOWLEDGEABLE AND TOOK HIS TIME TO EXPLAIN MY OPTIONS. I LIKED HAVING THAT SINGLE CONTACT WITH WHOM TO SCHEDULE THE INSTALLATION - I FELT PERSONAL ATTENTION, NOT TREATED AS JUST ANOTHER CLIENT. THE WORK WAS SCHEDULED FOR MY CONVENIENCE, THE INSTALLERS ARRIVED ON TIME, WERE COURTEOUS AND WORKED STEADILY. THEY REMOVED THE OLD UNIT AND CLEANED UP THE WORK AREA WELL. I HOPE NEVER TO NEED SERVICE, BUT FEEL CONFIDENT THAT THIS COMPANY WOULD RESPOND PROMPTLY AND PROFESSIONALLY.

PROBLEMS HAVE DEVELOPED, AND THEY'VE BEEN UNRESPONSIVE. THERE IS A COMPLETE LACK OF CUSTOMER SERVICE OR ATTENTION TO SERVICE AFTER THE SALE IN ANY WAY.

I RECENTLY BECAME A FIRST TIME HOMEOWNER, AND WAS NOT SURE OF THE CONDITION OF THE FURNACE AND CENTRAL AIR UNITS. I CALLED FOUR SEASONS, INITIALLY, IN RESPONSE TO A NEWSPAPER AD FOR THE FURNACE CHECK-UP. I HOVERED (A LITTLE) ASKING WHAT WERE PROBABLY DUMB QUESTIONS. THE SERVICEMAN WAS VERY PATIENT, HELPFUL, AND INFORMATIVE. I WAS VERY PLEASED WITH THEIR COURTESY, PROMPTNESS, AND EFFICIENCY. THIS IS WHY I LATER CALLED THEM AGAIN FOR THE CENTRAL AIR TUNE-UP. THE SERVICEMAN REMOVED HIS SHOES EACH TIME HE ENTERED MY HOME, SO AS NOT TO TRACK MUD AND DIRT THROUGHOUT. UPON HIS DEPARTURE, I REALIZED HE HAD NOT PRESSED QUITE HARD ENOUGH THROUGH THE CARBON FOR MY RECEIPT AND I COULD NOT READ IT. I CALLED THE COMPANY AND EXPLAINED THIS. I HAD A CLEAR COPY IN THE MAIL WITHIN A COUPLE OF DAYS. VERY PROFESSIONAL. I ANTICIPATE BEING A LONG TIME CUSTOMER.

CUSTOMER SERVICE SUPERVISOR CALLED TO APOLOGIZE AND OFFERED ME A VOUCHER FOR A FREE FURNACE CHECKUP. OWNER OF COMPANY CALLED TO APOLOGIZE AS WELL. I WILL CALL THEM IN THE FUTURE GIVEN THEIR RESPONSIVENESS TO THE NO-SHOW.

THEY SEEMED VERY THOROUGH. THE TECHNICIAN EXPLAINED WHAT HE FOUND. THE PRICE WAS GOOD, THEY HAD A SPECIAL.

OWNER DAVE MUSIAL TOOK MY CALL AND EXPLAINED THAT FOUR SEASONS DOES NOT SPECIALIZE IN NEW CONSTRUCTION. WITHOUT EVER KNOWING THAT I AM ANGIE'S LIST, SPENT A GOOD FIVE MINUTES RECOMMENDING COMPANIES WHO WOULD DO A GOOD JOB FOR ME, AND SUGGESTING THE EQUIPMENT I SHOULD SPECIFY. I WAS VERY IMPRESSED.

EASY TO SCHEDULE. DID SEVERAL NEIGHBORS AND OURS AT THE SAME TIME, WHICH WAS CONVENIENT. COURTEOUS, HONEST WORKMEN TOLD US OUR UNIT WAS DOING FINE, EVEN THOUGH LAST YEAR WE NEEDED COOLANT ADDED AND SUSPECTED A LEAK.

I WAS IMPRESSED WITH HOW HELPFUL HE WAS. HE FOUND TWO DEAD BIRDS AND GOT RID OF THEM FOR ME. HE WAS ON TIME. HE GAVE ME GOOD ADVICE, WENT ABOVE AND BEYOND. HE SHOWED ME HOW TO CHANGE THE FILTERS, AND TOLD ME WHERE I COULD OBTAIN THEM. I REALLY APPRECIATED HIS SERVICE.

I WAS SO DELIGHTED THAT I CHOSE FOUR SEASONS TO INSTALL MY KNEW FURNACE AND A/C. AFTER GETTING SEVERAL ESTIMATES, I FOUND FOUR SEASONS GUARANTEES, AND PROFESSIONALISM TO BE FAR SUPERIOR THEN ANY OTHER QUOTE RECEIVED. I REALLY ENJOYED THE OPPORTUNITY TO SPEAK DIRECTLY TO THE OWNER REGARDING SOME OF THE QUESTIONS THAT I HAD. THE WHOLE EXPERIENCE, FROM THE TIME I CALLED IN FOR MY INITIAL ESTIMATE, TO THE INSTALLATION WAS GREAT.

BEN D. SETTLED THE DISPUTE AFTER SOME HAGGLING BY REFUNDING THE MONEY FOR THE SERVICE CALL. FOUR SEASONS WERE VERY QUICK TO RESPOND TO MY CALL. THE SERVICE PERSON WAS VERY PROFESSIONAL AND HELPFUL. ON THE OTHER HAND, THE FEW SECONDS NEEDED TO TAKE THE INFORMATION I OFFERED TO GIVE ON THE PHONE WOULD HAVE ELIMINATED ALL MISUNDERSTANDING AND THE UNNECESSARY SERVICE CALL. I INCLUDED THE OFFICE WORK IN EVALUATING THE QUALITY OF THE WORK. AFTER THE WARRANTY EXPIRES, I WOULD BE COMFORTABLE USING THE COMPANY FOR REPAIR WORK.

THEY SAID THAT THERE WASN'T ANYTHING WRONG WITH MY FURNACE (UNLIKE LARGE STORE) AND THEY DID A GREAT JOB TUNING IT UP.

JOE WAS VERY POLITE, HONEST AND CLEAN. HE EXPLAINED THINGS TO ME. THE PRICE WAS WITHIN THE REALM OF AVERAGE. HE WAS EFFICIENT AND THOROUGH.

I RECEIVED 3 ESTIMATES. JOHN, THE FOUR SEASONS SALESMAN, GAVE THE BEST RECOMMENDATION FOR WHAT WAS NEEDED TO ELIMINATE UNEVEN HEATING AND ALLEVIATE ASTHMA/ALLERGY PROBLEMS, AT A FAIR PRICE. THE INSTALLERS DID AN EXCELLENT AND VERY PROFESSIONAL JOB AND CLEANED UP AFTERWARDS. I AM VERY PLEASED WITH THEIR PRODUCT AND SERVICE.

FOUR SEASONS CORRECTLY IDENTIFIED THE PROBLEM AND SOLVED IT QUICKLY. THEY CALLED BEFORE THEY ARRIVED WHICH I APPRECIATED.

THE REPAIRMAN INFORMED ME THAT THE THERMOSTAT WAS BAD, AND WIRING. COST: $160 THERMOSTAT, $89 WIRING, AND $65 FOR THE SERVICE CALL. I WAS APPALLED. A THERMOSTAT COSTS $40. I FIXED THE THERMOSTAT. THERE WAS NOTHING WRONG WITH THE WIRE. ALL THAT NEEDED TO HAPPEN WAS THE WIRES NEEDED TO BE REJOINED. ON THE ESTIMATE PAPER IT GAVE ME, IT LISTS MISCELLANEOUS FOR THE WIRE. HE DID NOT EVEN LIST THE WIRE REPAIR UNDER WIRE REPAIR. I FEEL LIKE HE WAS TRYING TO RIP ME OFF.

WE HAD USED THIS COMPANY FOR MANY YEARS FOR ANNUAL SERVICING AND HAD ALWAYS RECEIVED EXCELLENT SERVICE. THIS LAPSE WAS EXTREMELY DISAPPOINTING (AND, AFTER MISSING WORK TO WAIT FOR APPOINTMENTS, IT WAS AGGRAVATING). IT WAS AS IF THE COMPANY JUST DID NOT WANT TO PERFORM THE WORK FOR THE PRICE QUOTED. TO BE FAIR, WHEN WE REQUESTED A REFUND OF OUR DEPOSIT, THE COMPANY RETURNED IT TO US VERY PROMPTLY.

WHEN I CALLED FOR THE APPOINTMENT, A WOMAN TOLD ME TO CHECK THE NEWSPAPER FOR $59.95 COUPON INSTEAD OF PAYING FULL PRICE. THAT WAS NICE. SEEMED PROFESSIONAL ENOUGH.

IT WAS A VERY PLEASANT EXPERIENCE FOR A NECESSARY EXPENSE.

NO SURPRISES IN THE PRICE QUOTED AND THE FINAL BILL. THEY WERE HELPFUL IN RESCHEDULING THE WORK DUE TO SCHEDULE CONFLICTS ON MY SIDE. THEY CONFIRMED THE APPOINTMENTS AND THE INSTALLERS WERE PROMPT TO ARRIVE. THEY DID A PROFESSIONAL INSTALLATION (AS YOU WOULD EXPECT) AND THEY CLEANED UP THE SITE AFTERWARD.

THEY INITIALLY SET A TIME FRAME FOR THE FIRST VISIT, REQUIRING THAT I LEAVE WORK EARLY. THEY WERE AN HOUR LATE, MEANING I MISSED WORK FOR NO REASON. THE SERVICE PERSON WAS INEXPERIENCED, AND HAD TO CALL A SUPERVISOR FOR ADVICE, BUT WASN'T ABLE TO COMPLETE SEVERAL TASKS THAT SHOULD HAVE BEEN DONE. BECAUSE OF TEMPERATURES, A RETURN VISIT IS REQUIRED SOON, AND DURING SPECIFIC TIME FRAMES. AFTER BEING PROMISED THAT A SUPERVISOR WOULD ARRANGE HIS SCHEDULE TO MEET THESE NEEDS, AND TAKING MORE TIME OFF WORK, I'M TOLD THAT THEY MAY NOT BE ABLE TO MEET THAT COMMITMENT, AND MY TIME MAY AGAIN BE WASTED. I'M QUITE FRUSTRATED AND DISAPPOINTED. THEY ARE CHARGING 300% PERCENT MORE FOR A PART THAN THEIR COMPETITORS, WITHOUT BEING ABLE TO ASSURE ME THAT THE PART IS THE CAUSE OF MY PROBLEMS, AND THEY INDICATED THEY THREW THE OLD PART OUT AT MY REQUEST WHICH IS WRONG. THE TECH WAS GOING TO LEAVE THE UNIT OPEN TO THE ELEMENTS, WHICH COULD HAVE CAUSED MORE DAMAGE, UNTIL I MADE HIM PUT IT BACK TOGETHER.

WE SENT FOLLOW-UP INFO AND WERE TOLD WE WOULD HAVE A QUOTE IN A FEW DAYS. THAT WAS THREE WEEKS AGO. WE CALLED AND LEFT MESSAGES FOR THE PERSON WHO CAME TO OUR HOUSE, BUT THEY NEVER RETURNED OUR CALLS. WE REACHED AN INDIVIDUAL ON HIS CELL PHONE FINALLY AND THE EXCUSE WAS THAT HIS BOSS HAD NOT ACTED ON OUR QUOTE AND ON SEVERAL OTHERS. HE TOLD US TO RE-SEND OUR INFO AND HE WOULD "TRY" TO GET HIS BOSS TO RESPOND. THEY RESPONDED QUICKLY TO COME OUT AND GIVE US A QUOTE, BUT THAT WAS IT.

THE PROCESS OF SETTING UP AND RECEIVING THE ESTIMATE WAS SMOOTH, PROMPT, AND PROFESSIONAL. CLEARLY LAID OUT OPTIONS AND LEFT PRICING INFORMATION THAT ALLOWED US TO REFLECT ON WHAT WE WANTED TO GO WITH. THE INSTALLERS ARRIVED ON TIME AND STAYED ALL DAY TO FINISH THE JOB. THEY EXPLAINED THE EQUIPMENT AND OPERATIONS CLEARLY AND DID NOT RUSH US. WE'RE HAPPY WITH THE JOB OVERALL AND THE EQUIPMENT. THERE WERE A FEW BUGS: 1) HUMIDIFIER TEMPERATURE PROBE THAT GOES TO THE OUTSIDE OF THE HOUSE WAS INSTALLED RIGHT NEXT TO DRYER VENT SO THAT WOULD GIVE INACCURATE READINGS. 2) CONCRETE SLAB FOR OLD COMPRESSOR NOT HAULED AWAY 3) VILLAGE INSPECTOR FOUND SEVERAL CODE VIOLATIONS; SUPPLEMENTAL AIR VENT NEEDED, CIRCUIT BREAKER WITH LOWER RATING NEEDED, HANGERS FOR EXHAUST DUCTING NEEDED. ALL OF THESE ITEMS WERE RESOLVED TO OUR SATISFACTION. IT DID TAKE A FEW WEEKS THOUGH AS THEY ORDERED THE WRONG AIR VENT AND HAD TO COME BACK AGAIN. WE WERE HAPPY AND WOULD GIVE ALL A'S IF NO RETURN TRIPS NEEDED.

THEY WERE WONDERFUL. THEY WERE ON TIME, DID WHAT THEY SAID THEY WOULD DO. OUR SALES REPRESENTATIVE WAS GOOD, NOT PUSHY. HONEST AND LET US MAKE OUR OWN DECISION.

THIS COMPANY WAS NOT USED. WE WERE SUSPICIOUS AT HAVING TO PURCHASE A WHOLE NEW FURNACE.

FOUR SEASONS IS SUPERIOR. I CALLED THEM WITH AN A/C PROBLEM WHICH HAD BEEN CAUSED BY ANOTHER POOR COMPANY. FOUR SEASONS CAME OUT THE SAME DAY AS I CALLED AND INSTALLED A NEW UNIT FOR A GREAT PRICE, AND DID AN EXCELLENT JOB. THE SALES MANAGER WAS ORGANIZED. THE INSTALLERS WERE EXCELLENT. GREAT WARRANTY. LARGE COMPANY WITH GREAT SERVICE RESOURCES. I'M USING THEM AGAIN NOW THIS SPRING IN ANOTHER LOCATION. I HAD SEVERAL ESTIMATES. FOUR SEASONS EASILY BEAT THEM ALL ON DESIGN, PROFESSIONALISM, PRICE, AND SERVICE.