Four Seasons Heating & Air Conditioning

I CALLED ON A SATURDAY NIGHT AT 7:00 PM AND SOMEONE ANSWERED PROMPTLY. THEY WERE AVAILABLE TO COME OUT THE NEXT DAY (SUNDAY), BUT WE SCHEDULED THEM FOR MONDAY INSTEAD (WHICH WAS COLUMBUS DAY). EVEN THOUGH WE CANCELED THE SERVICE CALL, WE SCHEDULED A CLEANING FOR OUR FURNACE FOR TWO WEEKS OUT. WE HAVE USED FOUR SEASONS BEFORE AND WILL USE THEM AGAIN.

RESPONSIVE ON FIRST CALL; SERVICE MAN COULD NOT FIX FURNACE AND RECOMMENDED REPLACEMENT; INDICATED THAT THE FURNACE COULD BE REPLACED THAT DAY BUT LATER CALLED (EVE) TO ASK IF IT COULD BE INSTALLED NEXT DAY; INSTALLERS SHOWED UP AS SCHEDULED AND SAID THEY COULD NOT INSTALL NEW FURNACE; CALLED SERVICE MAN TO FIX FURNACE; A NEW SERVICE MAN APPEARED ONLY TO SAY THAT HE COULD NOT REPAIR AND FURNACE S/B REPLACED; CALLED CUSTOMER SERVICE TO COMPLAIN; SENT ANOTHER SERVICE CREW W/SUPERVISORS TO REPAIR FURNACE; THEY ATTEMPTED TO REPAIR BUT AGAIN RECOMMENDED A REPLACEMENT; INSTALLERS COULD NOT REPLACE UNTIL FOLLOWING MONDAY (SAT CALL); 4 DAYS FROM INITIAL SERVICE CALL, FURNACE WAS FINALLY REPLACED; NO CHARGE FOR SERVICE CALLS BUT GENERALLY DISSATISFIED WITH LACK OF ACCOUNTABILITY AND FOLLOW-THROUGH WITHOUT ESCALATION.

I WAS GIVEN A 5 HOUR WINDOW AND THE SERVICE TECHNICIAN WAS 1 HOUR LATE. THE COMPANY CALLED AT HOUR 4 TO SAY THAT HE WOULD BE LATE. (WHY CAN'T THEY NARROW THE WINDOW OR TELL YOU THAT YOU ARE SCHEDULED TOWARDS THE BEGINNING/END OF THE WINDOW??) THE TECHNICIAN WAS VERY PROFESSIONAL AND CLEANED UP AFTER HIMSELF. HE TOOK THE TIME TO ANSWER MY QUESTIONS AND TO EXPLAIN HOW TO SET THE HUMIDIFIER.

THE SALEMAN WAS VERY INFORMATIVE AND NOT AT ALL PUSHY. HE GAVE US A WEALTH OF MATERIALS TO LOOK OVER TO HELP US MAKE A DECISION.

GAVE A GROUP DISCOUNT TO US BECAUSE 4 OUT OF THE 6 UNITS IN OUR CONDO BUILDING HAD THEIRS SERVICED AT THE SAME TIME. THEY WERE CONSCIENTIOUS, PROFESSIONAL AND ON-TIME. THEY WERE ALSO VERY HELPFUL ABOVE AND BEYOND THEIR JOB AS THEY TOLD US ABOUT MISSING AND BROKEN TILES ON OUR ROOF AFTER SERVICING TWO OF THE AIR CONDITIONING UNITS WHICH WERE LOCATED ON THE ROOF OF OUR BUILDING. WE WERE GRATEFUL TO BE NOTIFIED OF THIS AS WE COULD GET THE ROOF PROMPTLY REPAIRED. THEY COULD HAVE IGNORED IT AS ''NOT THEIR PROBLEM'' BUT THEY DIDN'T - VERY, VERY HELPFUL!

SALESMAN (DAVE) WAS KNOWLEDGEABLE AND DID NOT TRY TO PUSH ME INTO ANYTHING. HE SHOWED ME ALL OPTIONS AVAILABLE, TOOK HIS TIME AND ANSWERED ALL MY QUESTIONS. I RECEIVED A NICE ANGIE'S LIST DISCOUNT. INSTALLER/TECHNICIANS ALEX AND BRET WERE PROFESSIONAL, POLITE AND KNOWLEDGEABLE. ALEX HAD TO CUSTOM MAKE ON SITE ALL THE DUCTWORK, HE IS AN ARTIST AND TAKES HIS TIME TO DO IT CORRECTLY. THEY CLEANED UP EVERYTHING AND HAULED IT AWAY WHEN THE JOB WAS COMPLETE. IF YOU GET THESE GUYS YOU WILL BE LUCKY.

I WAS VERY HAPPY WITH FOUR SEASONS. THEY CAME WITHIN THE STATED TIME FRAME AND ACCEPTED MY ANGIE'S LIST COUPON. THEY CHARGE $65 TO COME OUT AND DIAGNOSE A PROBLEM 24/7, 365 DAYS A YEAR WHICH IS GREAT TO KNOW! MOST PLACES CHARGE EXTRA FOR EVENING/WEEKEND/HOLIDAY HOURS. I WOULD USE THEM AGAIN TO DO A TUNE UP OF THE FURNACE AND THEY ARE AMONG THE ESTIMATES I WILL USE FOR THE PURCHASE OF A NEW A/C UNIT.

THIS JOB TOOK TWO DAYS BECAUSE THE PART NEEDED HAD TO BE ORDERED, SO ON THE SECOND DAY A SECOND SERVICE TECH, NAMED BART TANNER, DID THE ACTUAL LABOR. BART WAS VERY CONSIDERATE OF MY HARDWOOD FLOORS. HE REMOVED HIS WORK BOOTS PRIOR TO ENTERING MY HOME. HE ALSO WAS VERY INFORMATIVE AND COURTEOUS.

INSTALLERS IGOR AND MACLAVO ARRIVED TO MY HOME AS SCHEDULED. THEY WENT RIGHT TO WORK, FIRST CHECKING THE SITE CAREFULLY, THEN PROTECTING MY FLOORS WITH TARPS. THEIR WORKMANSHIP WAS VERY PROFESSIONAL AS SEEN IN THE END RESULT. IGOR EVEN MOVED THE OLD AIR CONDITION DRAIN PIPE SO I WOULD NO LONGER TRIP OVER IT. THE WORK SITE WAS LEFT CLEAN. IGOR THEN MADE SURE I NEW HOW TO OPERATE MY NEW SYSTEM.

INSTALLER CORNELIUS MCALLISTER WAS PROMPT, PROFESSIONAL, AND KNOWLEDGEABLE. AFTER COMPLETING THE JOB, HE PATIENTLY EXPLAINED STEP BY STEP WHAT HE HAD DONE AND MADE SURE THAT WE WERE CLEAR ON PROPER MAINTENANCE PROCEDURES. I RECOMMEND HIM AND HIS ASSISTANT HIGHLY. BOTH WERE FRIENDLY, COURTEOUS, RESPECTFUL, AND BUSINESSLIKE.

THE REP NEVER PUT THE FILTER BACK IN, EVEN THOUGH HE TOLD ME HE HAD. I DON'T THINK HE WAS EVEN OUT OF THE DRIVEWAY BEFORE IT BROKE DOWN. WHEN MY HUSBAND LOOKED AT THE UNIT, THERE WERE BARE WIRES HANGING OUT. I CALLED THE OFFICE, THEY COULDN'T CARE LESS. THEY SAID THEY WOULD HAVE SENT SOMEONE OUT IN A COUPLE OF DAYS.

DID EXCELLENT WORK. I HAD HAD PROBLEMS WITH THE UNIT FOR SOME TIME, & OTHER COMPANIES HAD FAILED TO CORRECT THE PROBLEM. THEY WERE PROFESSIONAL, & SINCE I HAD GIVEN THEM THE MODEL # & YEAR IT WAS INSTALLED, & THIS MADE THE PROCESS EASIER.

WE NEEDED A NEW FURNACE AND WATER HEATER. JASON CAME OUT TO GIVE AN ESTIMATE AND WAS VERY THOROUGH IN EXPLAINING OUR OPTIONS. THEY WERE ABLE TO COME OUT THE FOLLOWING WEEK TO DO THE WORK. RICK AND CHON WERE RIGHT ON TIME AND DID AN EXCELLENT JOB. THE WORK TOOK ALL DAY, AND THEY WERE VERY POLITE AND CLEANED UP EVERYTHING BEFORE THEY LEFT. AN EXCELLENT EXPERIENCE, FROM THE INITIAL PHONE CALL TO THE INSTALLATION.

CO-OWNER ACTUALLY DID DIAGNOSIS. WAS ON TIME, HIS FIRM WAS ONLY ONE ON PHONE ORIGINALLY TO ASK ARE YOU SURE YOU NEED NEW FURNACE. HE STEERED US AWAY FROM MORE EXPENSIVE OPTIONS WE THOUGHT WE NEEDED TO SOLVE HEATING FOUR FLOORS, AND GOT TEAM IN HOUSE WITHIN FOUR HOURS ALL AT GOOD PRICE, AS WE CHECKED AROUND. OK - THE ONE SMALL PROBLEM (NOT FOR US). INSTALLER'S PARTNER DIDN'T MAKE IT THERE. THE ONE GUY LITERALLY DID THE WHOLE JOB HIMSELF (HEAVY TO LIFT THIS STUFF). I COULDN'T BELIEVE IT.

PROMPT, PROFESSIONAL, AND FAST WITH REPAIRS.

THE FIRST PERSON AT FOUR SEASONS TO GIVE ME AN ESTIMATE WAS NOT VERY GOOD AT ALL. WHEN I CALLED THE COMPANY, I WAS ASKED IF I WOULD GIVE THEM A SECOND CHANCE TO PROVIDE ME WITH GOOD SERVICE. I DID. AND THAT'S WHAT I RECEIVED. THE SECOND PERSON (DAVE K.) SHOWED UP ON TIME TO GIVE ME THE ESTIMATE. HE WAS EXTREMELY THOROUGH, AND ANSWERED ALL OF MY QUESTIONS. ON THE DAY I HAD THE INSTALLATION DONE, THE TWO INSTALLERS (KRIS AND ANDY) SHOWED UP ON TIME, AND GOT RIGHT TO WORK. AS WAS PROMISED, THEY GOT EVERYTHING INSTALLED IN ONE DAY. THEY LEFT EVERYTHING CLEANER THAN IT WAS WHEN THEY STARTED! I AM VERY HAPPY WITH THEIR WORK. THE ONLY REASON I AM GIVING THEM AN OVERALL GRADE OF B WAS BECAUSE OF MY INITIAL EXPERIENCE WITH THE FIRST SALESMAN. IF I HADN'T CALLED FOUR SEASONS TO GET SOME ADDITIONAL QUESTIONS ANSWERED (THUS PROMPTING THE BOSS TO ASK FOR A SECOND CHANCE), I DON'T THINK I WOULD HAVE GONE WITH THEIR COMPANY.

WORST CONTRACTOR EXPERIENCE I'VE EVER HAD. WANTED $130 JUST TO INSPECT MY HEATING & A/C (WHEREAS MOST OTHERS ARE WILLING TO GIVE FREE ESTIMATES). GAVE THEMSELVES A GENEROUS TWO HOUR WINDOW TO ARRIVE, THEN FAILED TO SHOW UP WITHIN IT. WHEN I CALLED 10 MINUTES AFTER THE WINDOW WAS UP, THEY THEN STATED THEY WOULD BE UP TO AN HOUR LATER THAN PLANNED. I CANCELLED ON THEM RIGHT THEN AND THERE. I COULD UNDERSTAND THIS IF THEY WERE DOING FREE ESTIMATES, BUT FOR $130, THEY SHOULD BE ON TIME TO THE MINUTE. DON'T CALL THESE GUYS!

DESPITE THE OTHER COMPETITIVE OFFERS, I HIRED 4 SEASONS BECAUSE, FROM BEGINNING TO END, I WAS THOROUGHLY IMPRESSED BY THEIR PROFESSIONALISM, COURTESY AND PRICES. JOHN, THE SALESMAN, PUT BOOTIES ON HIS FEET BEFORE ENTERING ALL AREAS OF THE UNITS. HE ADHERED TO THE BUDGET AND TOOK INTO ACCOUNT THE NATURE OF THE PROPERTY (INVESTMENT). THE MEN SHOWED UP ON TIME AND FINISHED THE JOB IN ONE DAY (THEY WORKED UNTIL 11 PM). ALL UNITS WORKED PROPERLY AND I HAVE VERY HAPPY TENANTS.

CALLED WITHIN THE TIME FRAME. CAME AND COMPLETED JOB. TOLD ME ONE PRICE FOR CLEANING OUT AIR CONDITIONER AND THEN TRIED TO CHANGE IT AT THE END. HE SAID THAT WAS WITH A COUPON BUT I NEVER MENTIONED A COUPON. WE THEN LOOKED TOGETHER IN THE PAPER FOR A COUPON. THEN WHEN I WOULD NOT BUDGE, HE STUCK WITH THE ORIGINAL PRICE. THE WORK WAS DONE WELL.

THE FIRST TIME THE TRUCK CAME OUT, THEY DIDN'T HAVE A LADDER LONG ENOUGH TO ACCESS THE ROOF, BUT WERE WILLING TO RESCHEDULE WITHIN A WEEK WITHOUT ANY ADDITIONAL COST. THEY WERE THOROUGH AND EFFICIENT IN THEIR WORK.

EMAILED FOR AN ESTIMATE. RECEIVED A CALL FROM GALE THE NEXT DAY TO DISCUSS WHAT I WANTED TO GET DONE WITH MY A/C. DECIDED TO GET ESTIMATES FROM OTHER COMPANIES SINCE 4 SEASONS CHARGES $65 TO COME OUT.

SERVICEMAN WAS WITHIN THE 4 HOUR WINDOW AND WAS VERY DELIBERATE AND THOROUGH IN EXAMINING, TESTING, AND CLEANING MY CARRIER CENTRAL AIR CONDITIONER. THE PRICE WAS VERY REASONABLE, COMPARED TO OTHER COMPANIES. HIGHLY RECOMMENDED.

THE SALES MAN, DAVE KORONKOWSKI WAS VERY NICE AND UP FRONT. GAVE ME A PRICE AND TOLD ME IT WAS GOING TO BE A TWO DAY JOB. HE DID NOT RELAY THIS TO THE WORKERS AND THEY ONLY HAD ME SCHEDULED FOR ONE DAY. WE HAD TO WAIT AROUND UNTIL THEY DID A JOB SOMEWHERE ELSE BEFORE THEY CAME BACK ON THE SECOND DAY. (I BELIEVE YOU START A JOB, AND YOU FINISH A JOB BEFORE YOU MOVE ON.) THE WORKERS THEMSELVES DID A GREAT JOB AND WORKED EXTREMELY HARD.

JOHN WENT ABOVE AND BEYOND THE CALL OF DUTY. HE PHONED WHEN IN ROUTE TO OUR HOUSE, GIVING ME TIME TO LEAVE WORK. THE EXTRA EFFORT THAT WENT INTO FINDING A SOLUTION (AT NO CHARGE!) FOR OUR BUZZING DUCT-WORK IS THE SINGLE BEST THING THAT ANY WORKMAN HAS EVER DONE FOR US. UNFORTUNATELY, THE LEAKING WATER RETURNED. WE CALLED FOUR SEASONS ON JULY 3RD. ACCIDENTALLY, MY HUSBAND GAVE A BUM PHONE NUMBER TO THE SCHEDULER. EVEN AFTER OUR MISTAKE, MIKE RETURNED TO OUR AREA ON THE 4TH OF JULY TO REPLACE A SMALL BIT OF SEALANT. WE WERE NOT CHARGED ANYTHING. WE ARE HOPEFUL THAT THIS IS THE CORRECT SOLUTION. BUT IF WE NEED TO DO A MORE MAJOR OVERHAUL, WE WILL DEFINITELY USE FOUR SEASONS. THEIR PROMPT ATTENTION, CLEAR EXPLANATIONS, EXCELLENT PRICING, AND SUPERB SERVICE WILL ALWAYS BE REWARDED.

THE TECHNICIAN, WHOSE NAME I DON'T REMEMBER, BUT WHO WAS VERY PROFESSIONAL AND HELPFUL, WAS ON TIME. THE SERVICE WAS REASONABLY PRICED, AS MY NEIGHBOR COMMENTED WHEN I TOLD HIM THE COST OF THE SERVICE CALL. HE SAID THAT IT WAS LOWER THAN MOST COMPANIES. I CALLED ON A FRIDAY A.M. AND THE TECHNICIAN CAME ON SAT. A.M. THE COMPANY DOES NOT CHARGE EXTRA FOR WEEKENDS. WHEN I CALLED TO MAKE AN APPOINTMENT I WAS ABLE TO TALK WITH A LIVE PERSON WHO WAS ALSO POLITE AND HELPFUL. THE TECHNICIAN EXPLAINED EVERYTHING TO ME, AND I WAS WITH HIM WHEN HE FIRST CHECKED BOTH THE AIR CONDITIONER AND FURNACE. MY EXPERIENCE WITH THIS COMPANY WAS VERY FAVORABLE. THE TECHNICIAN CALLED IN THE A.M. LETTING ME KNOW HE'D BE AT MY HOME IN ABOUT AN HOUR, WHICH HE WAS.