Four Seasons Heating & Air Conditioning

The repair guy was very friendly, knowledgeable, and clean. He came in and did the work and that was it. It was a very good experience. They also offered a senior discount and were rather diligent in processing that. We were very pleased and would use them again.

Salesman was prompt and polite. Installers arrived on time and did a great job.

Peoples Gas came out to install a new meter, and turned off furnace pilot light. I couldn't get pilot light re-lit. Four Seasons came out, and said it wouldn't relight because the furnace was so old, cracks, not safe to light it. Gave estimate for furnace replacement. Called around to a few other places, and no one else would relight pilot light. Some gave quotes, some didn't. Four Seasons quote seemed about average for the quotes we got, but had 2 huge advantages: Could install that day and payment plan of 3 years/0% interest/0% down financing. HUGE PLUS for a young family with new baby and fairly new house. Installed the new furnace in about 3 hours, made sure the house stayed clean. Very pleasant. We asked about duct work and were told we'd need another visit, but the gentlemen who installed the furnace made 2 small "adjustments" to vent and water heater piping at no charge. Very pleased with service and professionalism.

The salesman was very accommodating and came out the next day. They were willing to perform the work later the same week and worked around my schedule. They also negotiated the price based on other estimates I received. The men who came to install the unit were very friendly and professional. They arrived early but called first and performed the work in a reasonable amount of time.

My parents apparently weren't aware that they were supposed to replace the filter every month, so the thermostat could not function properly. I did not understand why they charged so much if it was supposed to be just a cleaning, so Nancy, back at the office issued a free cleaning certificate that I could use later in the year.

Great!! They took the time to explain everything to me, and they also gave me options and intelligent suggestions and advice. They were all polite and very efficient.

Salesman Greg Tinebro was great, but the installers spilled refrigerant on my lawn, driveway, and basement floor. They also let glue drip onto my basement floor and my husband's gym equipment, and they scratched the wall along the basement staircase when they removed the old furnace. Technician Walter came twice to clean up the mess, once by himself and again with a carpenter, but they did do a good job cleaning up what they could, and even fixed an unrelated electrical problem with my humidifier. When the weather warmed up, Mick came by to test the AC unit. He was 30 minutes late after I already waited for a 4 hour window, and didn't call to say he would be late until he was already late. I tried calling owner David Musial several times for complaints about the mess and tardiness of his staff, but I only ever spoke with Ben Deavila or Diane. Both people made me feel like my complaints were unjustified and frivolous. For $6185 I would expect better service.

Rick M. the tech was very thorough and knowledgeable. He found the problem and corrected it. He also took apart the electronic air cleaner I purchased from them and showed me how to wash it and put it back together. He thoroughly tested the new A/C unit and showed me how to program my thermostat. He set it all up for me which was a big help. I highly recommend this company and if you live in the northern suburbs ask for Rick as your tech.

Furnace wasn't heating, and it was a cold night. Called at 6 PM, repaired by 9:30 PM. Pleased with service, would use again for annual cleaning.

Sales consultant came out with information on all options available to us. He was very informed and helpful with the decision making process. He gave us the best deal, even beating another company after price comparison.

Good experience. Service Technician was informative and helpful, told me I need a new furnace and why. Which is the same thing the home inspector said. Gave me a quote which appeared reasonable, although I may get others.

THE SERVICE WAS OK. CALLED ON ONE OF THE HOTTEST DAYS IN JULY AND THEY SENT SOME ONE THE NEXT DAY. REPAIR MAN CAME TO REPLACE A PART, WHICH HE HAD TO ORDER. THE COMPANY SAID IT WOULD BE TWO DAYS TO SHIP, WHICH DIDN'T GO OVER WELL CONSIDERING THE TEMPERATURE WAS OVER 95. AFTER SPEAKING TO SOMEONE I WAS ABLE TO HAVE THE PART SHIPPED ASAP AT NO COST TO ME.

Very timely response given that it was on a Sunday. The serviceman was very polite and friendly. The overall bill was pricey, but he was at our home for over 2 hours.

Four Seasons has exceeded our expectations. We called for an estimate, and the next day Dave Koronkowski arrived right on schedule. Dave patiently took us through our heating and air conditioning options and made his recommendations. He did not try to sell us the most expensive products! We were planning to obtain more estimates, but we were so impressed with Dave's explanations, that we placed our order on the spot. Two days later, Thor and Mike (?), from 4 Seasons were at our house for installation. They started at 8:40 a.m. and worked straight through to 5:40 p.m. to complete this major job in one day. Thor explained to us his work and the furnace maintenance and located the thermostat in a new room at our request. The new PCV pipe they designed for drainage of the humidifier is a work of art. We are completely satisfied with this installation.

They did a good job in installation even when they had to stay late.

The repairman called the shop to set up the appointment & got a crew out to take down the old furnace & install the new one. They arrived at 10:30P & left the next morning at 3:45A. They were courteous, cleaned up the mess, & took away the old unit. Everything was working when they left. Next day, I was taking a shower & the water turned ice cold. They had forgotten to re-light the pilot light. I called & they said someone would be back between 6P-8P that evening. The repairman called up at 10P & said he'd be at my house in 1/2hr. to get my heat started. I said it was my hot water that needed relighting. He almost didn't come over because he said his paperwork said it was heat. I told him to call his office & get to my house & re-light the hot water tank. I didn't know how to do it. He showed up at 11P & it took all of 5 minutes. Now I know how to light a pilot light. Overall, I had a good experience & would call them again. Thank goodness for Angie's List!

We had a great experience with Four Seasons. The estimator, John O'Brien, was very knowledgeable and experienced and really tried to understand our needs. His recommendations seemed very consistent with my independent research. The installation crews were terrific. They handled a few challenging (and one unexpected) issues very well (like how to vent one of our furnaces), kept us informed, and were very neat and respectful. When a minor issue came up at one point, the owner of the company called me (without me asking) and we immediately worked out a solution. Be sure to specify what kind of thermostat you want, understand the differences among air cleaners, etc. If you know what to ask for, they will accommodate your request.

I called the 24 hr emergency line and left message at 3am. I was disappointed that no call was returned until 7:50am. The repairman, Ray, arrived on time as stated at 10am. He quickly identified the problem and informed me of a defective ignitor. He further explained that the part is under warranty. He told me that I should first pay for the part ($195) and request reimbursement from the manufacturer (Carrier). I paid for the service call ($65), two furnace cleaning (@$59.90 each w/Angie's List discount), and the installation of a new ignitor. I then called Carrier to get reimbursed. Carrier informed that they never deal with the customer directly and the reimbursement process should only involve the repair company. There was a misunderstanding with the repairman as to the reimbursement and thru the tireless efforts of the service manger, Ben, reimbursement was made in full. The service manager went above and beyond my expectations in educating me on the warranties available to me

THEY HAVE A PRICE SHEET THAT SHOWS HOW MUCH THE PARTS ARE FOR SERVICES. MAKES YOU FEEL COMFORTABLE BECAUSE YOU FEEL BETTER ABOUT NOT GETTING RIPPED OFF.

The tech came at 1:00 p.m., was polite, and the charges were $350.00 with the 10% discount when I mentioned Angie's List. Since I never had the automatic damper replaced before, I could not comment on the price. But the point was the heat would not go on, and after he replaced the damper the heat is now on.

We were very happy with Rodney's work.

JOB 1: TECHNICIAN, MIKE, WAS PROFESSIONAL, EFFICIENT, CLEAN AND HELPFUL. WITH ANGIE'S LIST DISCOUNT THE ANNUAL CLEANING PRICE WAS BETTER THAN OTHER COMPANIES. JOB 2: FOUR WEEKS PRIOR I HAD THE HEATING SYSTEM CHECKED AND CLEANED SO I WAS NOT PREPARED FOR THIS, OR THE ADDITIONAL CHARGE. THE TECHNICIAN SAID THAT THIS PROBABLY COULD NOT BE DETECTED AT THE TIME OF THE CLEANING.

The servicemen did not arrive until 2:30 and it took them 12 hours to install the new furnace. They left at 2:30 A.M. They did not have the right equipment to drill and the piping was poorly designed. We had to call the next day and speak with a manager to express our dissatisfaction with the job and the time it took. They scheduled the service manager to visit us the next week seeing we did have heat working. Upon his arrival, the inspection showed everything to be working correctly and were told the piping was installed the only way that could be allowed. We were then offered a discount on the installation.

Very good. I called on Monday with a non-emergency request for service, and they scheduled me for Tuesday after I got home from work (between 6:30 and 9:30 pm). The serviceman called around 7:30 to confirm and said he'd be there within the hour, and he was. He looked over the furnace, determined it needed cleaning, and finished within 15 - 20 minutes.

THE WORK WENT REALLY WELL, BUT A VALVE WAS LEAKING WHEN THEY LEFT. THEY ORIGINALLY WANTED ME TO PAY FOR THE VALVE BECAUSE IT WAS AN OLD PART, BUT THEY EVENTUALLY CAME BACK AND REPLACED IT FOR NOTHING. CLEAN-UP WAS STUPENDOUS. I SPOKE TO THE OWNER OF THE COMPANY AND THANKED HIM FOR THEIR SERVICES, AND I TOLD HIM I WOULD LIKE TO PAY HALF OF IT.