Four Seasons Heating & Air Conditioning

I only have 1000 characters to explain but problem #1 was that salesman John O'Brien. He assured us that the new furnace would fit up the attic pull-down stairs and that they could disassemble the old one to make it fit down. Result was the old one didn't fit and they couldn't disassemble it. They had to pop rivets on factory installed hinges on the pull-down stairs to get the old furnace down. Problem #2 was the salesman didn't size the new furnace properly, although he did later give us the correct (larger) size at the smaller size price. Problem #3, it took 3 weeks, 5 trips and one lost day's wages to complete the install due to missing parts and poor communication between the install teams. They did provide me with 6 free clean and check coupons to make up for some of the lost wages and reduced our price by $500. Problem #4, the thermostat wasn't wired correctly for two stages. Only after I checked the wiring did they send someone to run a new wire. Overall Conclusion: Be warned.

This company provides 24/7 service at no additional charge. I called them at 9:30 pm the day I returned from a trip and discovered the A/C was not working. The person I talked with was pleasant and accommodating. Although they could have dispatched someone that night, I elected to have them come the next afternoon. The tech called first, then arrived early in the afternoon. He finished quickly, and was very professional and knowledgeable. Although he hadn't seen one before, he graciously accepted the Angie's List coupon I presented. The cost was $90, reduced to $70 with the coupon. I've used other HVAC companies in the past, but Four Season's is by far the best. I will continue to use them in the future.

Two technicians arrived and were very rude. They seemed to be upset that I called on a Sunday afternoon. They quoted me $270 for a short term fix and over $1000 for a new compressor. When I told them I needed to think about it they were less than pleasant. Turns out that both prices quoted are higher than the competition. I won't be using Four Seasons again.

They were good. Initially they were late. They did not call which I had asked for since my doorbell was not working, but I called back and they sent someone right away.

They did a good job. They were prompt, didn't make a mess, did a really good job explaining the new system, follow up and professional. They took their time and made sure the work was done correctly.

Called for estimate on 2nd floor A/C unit in attic on Saturday afternoon, and the phone was answered and appointment made with first call. They came midday Monday. Requested a salesperson able to access attic without stairs (i.e. via ladder), and the person they sent was not able to do that, so I felt I didn't get a complete evaluation. The access door to the attic is small and the space in the attic is limited, so I didn't feel the job was evaluated completely based on other estimates I received. The rep, K. Musial, was very professional and knowledgeable. He arrived on time, and was good at explaining my options. There was a lot of info on the company and the proposed equipment, but I decided to use another business who offered more options and seemed more forthcoming about the potential problems the job presented. The price was in line with other estimates, but price was not my main concern since this was going to be a messy, difficult job.

Although all of the information I provided last time was true, following my review a representative from Four Seasons called me. He had read my review and was extremely apologetic. He said the technician in question had already been fired and he offered to refund my money in full. I recieved the check today. While I am still displeased with the technician, both persons I have come into contact with since, at Four Seasons, have been very apolegetic and concerned about making ammends in some way. I don't know if I would call them again, but they were certainly responsive to my complaints and it is truly possible that I just happened to get a poor technician. It sounded like they had to hire extra help for the busy season and did not find out until it was too late that they had hired someone who was unscrupulous. That being said they did the right thing in the end and I truly appreciated it. For the customer service staff I would give an A for professionalism, but for the tech an F.

LIKE OWNER DAVE SAID IN HIS "THANK YOU" LETTER, HE WARNED THAT OTHER COMPANIES MIGHT BAD-RAP THEM. WHEN I WOULD ASK FOR SPECIFIC REASONS THOUGH, THEY WOULD NEVER SAY ANYTHING SPECIFICALLY. MY NEIGHBOR WAS ALSO WARNED AWAY, BUT AGAIN SHE NEVER COULD GET A REASON WHY. I NEVER HEARD OF ANGIE'S LIST BEFORE OWNER DAVE MENTIONED IT IN HIS LETTER. I WAS CURIOUS WHAT I WOULD FIND OUT AND IF WARNINGS WERE VALID SO I JOINED THIS LIST. NOT ONLY DON'T I FIND ANYTHING WRONG WITH FOUR SEASONS, BUT FROM READING OTHER COMMENTS, I HAVE TO SAY I AM IMPRESSED. NOW RATHER THAN BEING WARNED AWAY FROM FOUR SEASONS, I AM NOW WARNED AWAY FROM THESE OTHERS WHO HAVE OBVIOUSLY LIED! I WILL NOT HESITATE TO USE FOUR SEASONS IN THE FUTURE AND WILL ALSO TELL MY NEIGHBOR THAT WHAT SHE HEARD BAD WAS A CROCK! IT IS A GOOD THING TO HAVE THIS LIST TO FIND OUT WHO IS TELLING THE REAL TRUTH!

The workmen were knowledgeable, professional, courteous and clean. The estimator was helpful and informative. The company made a follow-up call to make sure we were satisfied.

Salesman arrived on time with a fair estimate. Scheduled install ASAP since I had no air & my family was uncomfortable. Salesman said someone from financing would call me prior to install. I confirmed 12/cash w/salesman. I did not receive a call & assumed all was in order when installer arrived. Installer demanded I sign a contract to pay with cash or no install. I refused and explained. He STILL wanted me to sign. I refused again! He then made a phone call.Rep called me & agreed to take an app over the phone for 12/cash. Then said I couldn't qualify for 12/cash, but could get financing which included paying $600.00 in interest up front.I said,''absolutely not''.I refused to pay interest when I could satisfy the balance w/in the next 6 months.She left me no other option than to cancel.Why did I not receive a phone call prior to install as promised??? I FEEL THIS COMPANY TRIED TO TAKE ADVANTAGE OF MY DESPERATE SITUATION AND I REFUSE TO DO BUSINESS WITH THEM NOR RECOMMED THEM! BEWARE!!!

Our A/C unit wasn't working during Memorial Wknd. We made a service call to Four Seasons in the am, but due to the overwhelming amount of services calls, they only arrived to our home around 7pm. We were told our A/C unit could not be repaired, but that Four Seasons could have a crew at our house in 2hrs to install a new. The crew that arrived was friendly, and let us know what their time frame was to remove the old unit and install the new one. The workers were professional, and so far our new A/C unit is working great.

I was stood up by a company which evidently was too busy to want our business. If they miss appointments when we ask for an estimate, I can only wonder what they would do if we had a problem and sought their help in repairing it.

Very good, work completed per contract.

I live in a big Victorian house. Day after day they had people out here until they got everything working properly. They are excellent.

Overall I had a fairly positive experience. I'm not sure that the check-up was really necessary so it might have been money I didn't need to spend. However, the tech was on-time, curtious and seemed to do the necessary work.

They did not come! I called them 2 weeks ago and set the appointment for today between 8 and 1. They called after 9pm last night to tell us that they were not coming!! I am very disappointed in this company.

The service providers were on time, tidy and very polite. I called them one afternoon to have them look at the furnace. A repairman was there that evening and I had a new furnace installed the next day. They gave me a very nice discount on a new furnace.

The repair guy was very friendly, knowledgeable, and clean. He came in and did the work and that was it. It was a very good experience. They also offered a senior discount and were rather diligent in processing that. We were very pleased and would use them again.

Salesman was prompt and polite. Installers arrived on time and did a great job.

Peoples Gas came out to install a new meter, and turned off furnace pilot light. I couldn't get pilot light re-lit. Four Seasons came out, and said it wouldn't relight because the furnace was so old, cracks, not safe to light it. Gave estimate for furnace replacement. Called around to a few other places, and no one else would relight pilot light. Some gave quotes, some didn't. Four Seasons quote seemed about average for the quotes we got, but had 2 huge advantages: Could install that day and payment plan of 3 years/0% interest/0% down financing. HUGE PLUS for a young family with new baby and fairly new house. Installed the new furnace in about 3 hours, made sure the house stayed clean. Very pleasant. We asked about duct work and were told we'd need another visit, but the gentlemen who installed the furnace made 2 small "adjustments" to vent and water heater piping at no charge. Very pleased with service and professionalism.

The salesman was very accommodating and came out the next day. They were willing to perform the work later the same week and worked around my schedule. They also negotiated the price based on other estimates I received. The men who came to install the unit were very friendly and professional. They arrived early but called first and performed the work in a reasonable amount of time.

My parents apparently weren't aware that they were supposed to replace the filter every month, so the thermostat could not function properly. I did not understand why they charged so much if it was supposed to be just a cleaning, so Nancy, back at the office issued a free cleaning certificate that I could use later in the year.

Great!! They took the time to explain everything to me, and they also gave me options and intelligent suggestions and advice. They were all polite and very efficient.

Salesman Greg Tinebro was great, but the installers spilled refrigerant on my lawn, driveway, and basement floor. They also let glue drip onto my basement floor and my husband's gym equipment, and they scratched the wall along the basement staircase when they removed the old furnace. Technician Walter came twice to clean up the mess, once by himself and again with a carpenter, but they did do a good job cleaning up what they could, and even fixed an unrelated electrical problem with my humidifier. When the weather warmed up, Mick came by to test the AC unit. He was 30 minutes late after I already waited for a 4 hour window, and didn't call to say he would be late until he was already late. I tried calling owner David Musial several times for complaints about the mess and tardiness of his staff, but I only ever spoke with Ben Deavila or Diane. Both people made me feel like my complaints were unjustified and frivolous. For $6185 I would expect better service.

Rick M. the tech was very thorough and knowledgeable. He found the problem and corrected it. He also took apart the electronic air cleaner I purchased from them and showed me how to wash it and put it back together. He thoroughly tested the new A/C unit and showed me how to program my thermostat. He set it all up for me which was a big help. I highly recommend this company and if you live in the northern suburbs ask for Rick as your tech.