Four Seasons Heating & Air Conditioning

One of my water heaters began leaking Friday night. I called Four Seasons, spoke with a very pleasant woman, and was told someone would come out Saturday to inspect my tanks and give an estimate. Jason arrived the next afternoon and inspected my existing setup. The previous owner installed 2 tanks, and I thought it was a complicated setup. Jason said it would be easy and arranged to have the new tank installed later that afternoon. The installers arrived, removed the old tanks, and installed the new one in less than 2 hours. They cleaned up and took away the old tanks. I discovered a small leak in a water connector, and they came back within 1/2 an hour to fix it. So, I had a broken tank on Friday night and a new one was installed in less than 24 hours. What a GREAT experience!

same price as other contractors and thier coupon from Angies list made no difference from normal price given to everyone.

Would not give estimate over the phone. They had to come out to my residence to give estimate. The man that came out was very nice, the cost just seemed high.

Wow! This company impressed us from start to finish. We have a 21 month old baby, and the temperatures were to drop the next day, so we were concerned about how fast they could get the new furnace in since our old one was not functioning at all. We signed a contract at 11am. The crew was there by 3:30pm. No surcharge for same day installation! The 2 man crew was there until 9pm. They worked diligently and were polite, neat and cleaned up nicely. They had to go through our brick exterior wall to install a vent, and did a very professional job. They even cleaned our electric air cleaner that another vendor didn't bother to touch. We did have two concerns about info our salesman gave us, but we did as the contract suggested and called David Musial, President, directly to discuss. He not only answered his phone himself, but he was very helpful and answered our questions completely and to our satisfaction. I can't tell you how very, very satisfied we are with Four Seasons.

Contacted Four Seasons to schedule check up for the furnace in the house I just bought, soonest they could come out was 2-3 weeks. The appointment was a four hour window, so I had to take a half day off. I moved some appointments so I could take the half day. They called about one week prior to the scheduled appointment to cancel and reschedule the appointment because there was supposedly a cold front coming and they claimed they had to deal with customers with heater problems first. I was annoyed, but rescheduled. About four days prior to my next appointment (again the standard four hour window,) they called to cancel for the same reasons. I told them I can't wait any longer, over a month had passed already. I've just moved into a new house, winter is around the corner, and can only hope my furnace doesn't have any major problems. I also needed them to clean the built-in humidifier which looks like it is growing ten types of mold and fungus.

Was told that worker would be at our house between 4:30 and 6:30pm. At 6:30, we called and were told he was busy with another job and would be over soon. He finally came over at about 7:30-8:00 pm. While the work he did was OK, the technician's attitude was not. He complained about the darkness (he should have arrived on time) and the fact that I was not home so he had to leave a bill (again - get there on time, I have things to do, too).

They were very polite & efficient in setting up the appointment. They came to service our three one year old furnace/air conditioners (seasonal service). The man was pleasant & courteous when he worked. He accidentally damaged the mother board of one of our units & immediately informed me, called his company & set up a next day appointment to install the new one (obviously at no charge). He came back the next day & completed the work. I was very satisfied & will definitely be using them on a bi-annual basis.

Juan called me in the morning and showed up on time. He quickly diagnosed the problem. Only complaint is the bill was a bit high for a small replacement part that took all of 5 minutes to replace. But such is life...

The servicemen arrived within the stated time frame, were pleasant and courteous, and pointed out some issues they saw with my hot water heater that I had not noticed. Very helpful and knowledgeable.

The service rep. Chris Higgins was very upfront and honest about the equipment he recommended for my home. He didn't necessarily recommend the most expensive option. Dave B. And Brian P. Performed the work. Everything is working great. I'm most grateful that they were able to perform the work immediately. My old water heater quit working, they were able to replace it the same day and replaced the air conditioner and furnace the next day. There was a little extra clean up I had to do, but overall a very good and stress free experience. Thank you!

Igor and his crew were on time, clean and polite. Checking in frequently, to give status on work. The work was estimated to take one day and it took 2 full days. The workers were all respectful. The clean up afterwards was also very good. Four Seasons helped to set up the air duct cleaning. They came the first day to clean the first two floors and didn't communicate, they were coming the next day to complete the job and it took a week after the furnace and a/c install, to complete the cleaning. This was our only complaint.

This is the same company that installed our furnace and A/C and we have been very pleased with their maitenance. They are always on time and very quick once they are working.

This is a company that has not forgotten the meaning of the term "customer service"! When I engaged them in the spring, I apparently mis-read their advertisement and thought that the fee included servicing both the air conditioning and heating systems. When I asked the technician why he did not service the heating system, he explained that it was not included but he would inform his manager of the misunderstanding. The next day I was contacted by telephone and told that because of MY misunderstanding, they would give me a certificate for the heating service in the fall at no charge. And they did the job recently. As good as it gets!

They are the only heating company I will let in the door. R. Kittl

The sales representative, Scott, was very knowledgeable and professional, and presented several options. He also performed a load calculation to make sure to size the unit properly. The two installers, Bret B and Juan D, were extremely professional and did an exemplary job installing the furnace and humidifier unit. They were thorough and made sure to test the unit in all modes prior to job completion, all the while answering any questions I had about the unit operation. They were neat and left the site as clean as it was when they arrived. All in all a very positive experience and a job well done.

They explained the material properly, and there was no pressure.

The two employees who installed the furnace did a great job. They arrived within the appointed time window. They were very polite and professional. They also thoroughly cleaned the job site when they were done. The whole process, from the initial quotation to the final installation was quick, easy and problem-free. I would definitely use them again.

While there were some communication issues regarding our unit and the installation of it, the company worked very hard to make sure all complaints and problems were resolved in a timely fashion. We are very satisfied with the results.

They were on time, honest, and very thorough.

This is the beginning, and so far, I will NOT recommend this company to anyone! No one but the sales person gives their name. Twice, 2 men came to install the unit, rang my bell and came to the door without identifying themselves as being from Four Seasons, what they were there to do, or their names. One had a regular shirt-no 4 seasons. The unit was installed Friday,8/25. I called to schedule the thermostat to be installed, on 8/26, spoke with Mandy and gave my cell phone to call to confirm before service person arrived. They never received this info and as result, we did not connect. A/C unit installed w/pipe facing out, instead of building, needs to be changed, 6 inch pipes from furnace to humidifier were added and I was not consulted before. I now have much less access to open space in my laundry room. I hope today when Tech arrives all can be resolved. Curt and abrupt phone personnel- 28 minutes on hold 8/26. Too many special departments for install/repair.

Prompt in response to call and setting up an appt in a short period of time; service person arrived on time and did the work stated.

They showed up right away and found a dead mouse and took care of it and gave me good advice.

Four Season's came out the same day I called. It was during the heat wave so I was appreciative. They informed me that the air unit was working properly. Although, I wish I had them check the inside vents and they did not offer that. The service man was friendly and did the work quickly.

The technician was prompt and on time. I was very pleased with Four Seasons and will call them again for yearly maintenance.

The company was very professional and prompt. We were not charged an additional fee for having the work done on a weekend. The first technician was very polite and even pointed out a bee nest that he noticed in our grill, so our children wouldn't get stung. After the A Coil was purchased and installed by a technician, we had the same problem the next morning. Another technician came and was unable to pinpoint the problem, but did call a supervisor to come later in the day. Before leaving he added freon. When the supervisor arrived, he found the system to be working properly and determined the crew that installed the A coil did not take the time to properly charge the system. He left his card, just in case. Had the system been properly charged and working the first time, I would have given the company an ''A''.