Four Seasons Heating & Air Conditioning

All went well. I scheduled two days in advance and was a little disappointed that they could only give a 4 hour window, but it is the dead of winter and they emphasized the heavy volume right now.

I've used Four Seasons in the past to install one furnace and service both of my furnaces. Each time, they have been professional, show up on time, and will call prior to let you know they are on their way. They always do a good job and I have yet to have any issues with them.

He was very kind and informative. There wasn't anything wrong with my furnace so he only charged me a service call. He was very honest and courteous.

This company was extremely professional. They told me what they planned to do, at what cost, and then did it! In addition to the boilers, they replaced the piping for the first-floor unit and added a thermostat. They were so on top of things, that shortly after I agreed to go ahead with the job, someone from the company stopped by with a permit; I didn't even have to ask for one!

Called in the morning for a price and set up an afternoon service time on that day. Very nice and business-like on the phone. Installers called an hour ahead to give me arrival time and came at that time. Worked away at the job and cleaned up after completed.

Installation a little sloppy, next day one supply vent fell out, heat in one system it takes 40 to 45 minutes to raise temp 4 degrees unlike our old system took about 15 minutes to raise the 4 degrees. They came back to adjust but were unable to do anything.

The technicians that came out on both occasions were very professional, friendly and knowledgeable. I have asked them to estimate a larger repair I need done.

The sales, installation, and follow-up were outstanding. The work was performed just as agreed. The installers were nice, competent, and highly professional. They worked for 10 hours and offered to complete the job (by installing the coil) that night. We declined, so they could get some well-deserved sleep. They returned to complete the job within two days, at our election, and even brought a new programmable thermostat which they installed. They cleaned up a removed all debris and were as neat and polite as could be. Within a few days, we felt a slight adjustment was necessary. The company promptly sent out Mike, a field supervisor, who was highly knowledgeable and was able to determine immediately, what adjustments to make. When he left, everything was working perfectly. Not only is our heating working as promised; uniform on all level, but we haven't seen dust since we installed the air cleaners! Wonderful experience and we highly recommend them.

Furnace went out in the middle of the night. Several other "24-hour emergency" heating services we contacted at 2:00 am couldn't respond until the next day, but Four Seasons had a man there in just over 1 hour. He immediately found the problem (a vacuum line) and patched it together to work until he could get a replacement, which another service man returned with the next morning. It turned out the heat exchanger was also falling apart, so the entire furnace needed replacing. Four Seasons completely replaced the old furnace with a comparable (high efficiency) new one in only one day, charging only for the furnace, not charging for the initial repair, and providing a substantial discount over list price. Several servicemen were involved at different points and all were pleasant and competent, except that their warehouse did send an incorrect part at one point, so there was a temporary delay.

Kenny arrived on time after calling to say he was 15-20 minutes away. He covered his shoes with "booties" and inspected the duct work and furnace. He explained the issue and what else we needed to do. He inspected the furnace and showed me the dirty filter, which he changed using a new one from his truck. Everything went well until he used the bathroom and left urine on the toilet.

My furnace had stopped working. Had used 4 seasons before and liked them. They came and said I needed to buy a new furnace for only $2400. I said it had broken the same way before 2 times and had been fixed for $150-$200 before. He said no, new furnace and he'd give me a nice discount on a new install. I looked in Yellow Pages and called Roberts Heating in Northbrook. The guy came in an hour. Pushed the reset button and told me I could fix it myself next time now that I knew how to reset the furnace! It took him 5 minutes! Shame on Four Seasons. Although in their defense, they only charged $60 to come out which would be credited to the price of a new furnace.

I made an appointment and the guy showed up on time. He looked around and said, "I don't do this. The other guy does these jobs. I will give him a call and he will call you in less than an hour." It has been over two months and I am still waiting for the call.

John called us back immediately - he was fantastic. They had the water heater installed the day after he came out. It took a little over 2.5 hours, but only because the old heater took so long to empty. Would use them again in a heartbeat.

Needed furnace check, saw Four Seasons price (w/coupon) in Angie's List magazine. Telephoned Four Seasons (a couple of weeks prior)and spoke with someone who I told that I was a member of Angie's List and that I had a coupon. Got an immediate appointment for December 16, 2006, between the hours of 1:00pm and 5:00pm. Don't know if they would have, but I telephone on December 15th to confirm the appointment. On Saturday, December 16, James (the tech) phoned at approx. 1:30pm and said he arrive in about half an hour, which he did. As I watched, thoroughly cleaned and checked the furnace, which took approximately 20 minutes. James seemed knowledgeable and was professional and courteous.

The blower motor on our furnace went out during the really hot days that we had over the summer. The A/C was working fine but without the blower to push the cold air through it was getting very hot. We are new home owners so we were a little nervous about calling someone. I called Four Season's after reading members comments and because they offered a coupon. They asked if we had air, I told them no. They came out that day, no extra charge. The gentleman was extremely knowledgeable and efficient. He was able to get the part that day and replace it. If you have their yearly service plan they give you a discount on parts. I did not have that but while their part prices were a little higher than others, the charge for their time is lower. They also don't waste time to rack up a higher bill. I called around afterwards to compare prices and I was very pleased with Four Season's. I also asked other places how long would it take for them to get out there and was told 2 to 4 days.

The estimator arrived on time and took many notes and measurements, and built a quote on the spot. He was the only estimator of three who said a humidifier would be no problem despite the cramped space; the others did not like the idea because piping/ducts would get in the way of service panels on the furnace. The initial quote was high but the estimator was able to knock some of the price off to be more competitive. When I called to schedule the install, he suggested three days later; I was surprised a crew was available so soon. When the crew arrived, they got right to work. Half the time was spent disassembling and removing the old furnace and parts. The plenum work was very professional and in fact better than the original plenum (ductwork). Initially a single-stage thermostat had been provided, a company courier brought a 2-stage t-stat out when he dropped off some other parts after the lunch break. In all an easy experience.

Very well. Came asap. Very efficient. Gave us several options and explained the difference in prices and guarantees. Replaced the furnace on the same day!

The turn around and technicians were great!

Bad at first. The air was great but the furnace kept going off. They had to replace a part. It was frustrating but they kept working with us. Their prompt response to complaints is incredible. Finally, we figured out the furnace needed more ventilation. The heat has been perfect ever since.

The sales person gave me a complete education about what to look for in furnaces and AC units, whether I bought them from Four Seasons or anywhere else. I felt most confident with this company. Plus, they were willing to negotiate the price. They were competitive with the others, but they gave me an overall secure feeling. The installers were the hardest working people. They were polite, clean and respectful of my kids and pets running around. They started at 11 am and didn't finish the job until after midnight. I think they only took one short break. I was very impressed with this group of four hardworking men. There was only one glitch. One of the furnaces wasn't wired correctly and didn't work the next morning, but they got a service person out ASAP and everything has been great. I'm glad we chose this company. We're happy and warm!

This was a very pleasant experience. My appointment was scheduled for any time between 10am-noon. Jaime arrived at 10:15 am. Jaime was very friendly, polite and answered all of my questions. He voluntarily explained several things about what he was doing. Left everything in great shape. He completed the job in just over an hour. I was very happy. especially since I had a certificate for a free cleaning. I always expect the worst when I'm getting a service for free. A few bad experiences in the past, but not with Four Seasons. I'll use them again next time I need my HVAC system cleaned/inspected.

I called for an appointment to have my furnace cleaned & we set a date about 3 weeks out. The day before the appointment passed with no confirmation call, so I called them the morning the cleaning was supposed to be done. They had a record of my contact, but no appointment! However, they were able to send someone out the same day & in the same time frame. While the person answering the phone (both times) could be a bit friendlier, she was business-like & direct. Mike, the technician, came out on time & even called 45 minutes out to let me know approximately when he would arrive. He did a thorough examination of the furnace, was very open to questions, & walked me through what he was doing throughout the process. Since we have our furnace cleaned regularly, he said we didn't need a new one & there were no unusual problems. He cleaned the furnace & checked the humidifier. He cleaned up after his work. Mike was polite, friendly, & professional. I will definitely call Four Seasons again!

The company representative was very professional. He wore booties to protect my floors/carpets from dirt. He answered all my questions and completed the work quickly.

Furnaces were serviced but technician wouldn't replace the small piece of hose in the humidifier that was leaking. Instead, I had to schedule another 3-4 hour window to sit home and wait, so that I could be charged an additional $90 for a repair that took five minutes. I was told that that's how all HVAC companies work, maybe, but I think it could have been handled better.

They matched price with a competitor and offered a longer warranty. They were on time and respectful of my home. I was out of the house the day they did the install and when I got home I couldn't even tell they had been there. Since the weather was too cold to test the A/C, we were told they would have to come back in the spring, but the furnace is working great.