Four Seasons Heating & Air Conditioning

My a/c went out and I knew it was time, because my units were over 30 years old. The hot weather was coming and I knew I had to get this done. I had three companies come and give me estimates. Two of the companies had nothing good to say about the competition or the the products they sell. Four seasons was very friendly, informative and answered all of my questions. They measured all my rooms and gave me 3 different options and explained what each one did. The installers wore shoe covers and laid down tarps to protect my floors. They worked from early morning till 6 pm without a break and cleaned up after they were done. I was in a bit of a jam because my wife just had twins, and I had to get this work done in a timely manner. Not only did they meet they exceeded my expectations, I was so happy that they were able to complete my job in one day and I didn't have to make arrangements for my wife and my two new sons to have to stay somewhere else. Thank you Mike and Tom for the great job.

They were by far the best company I have ever worked with. From start to finish they were attentive to my need and their customer service was impeccable. They were affordable and cleaned up everything when they left and then followed up with me a week later on the phone to make sure everything was up to my satisfaction. Overall, I would recommend them to everyone that needs a heating or air-conditioning unit.

I have used Four Seasons for the past several years for routine annual maintenance of my furnace and air conditioner and have always been extremely satisfied with their service and professionalism. So when it came time to replace these units, Four Seasons was one of the three companies I interviewed for a quote. Not only was the Four Seasons price competitive, but the sales rep. really took time to explain the various alternatives. There are several models for the heater and airconditioner to choose from. The rep. did an outstanding job of explaining the positives and negatives of each model. He was very easy to talk to, he listened well and was not pushy at all. The job was done by installers who knew what they were doing and did a great job of cleaning up and explaining the features of the new systems. They started and finished exactly when they said they would. Icing on the cake was the fact that the sales rep. offered to pay for the annual subscription to Angies List.

The sales person, John O'Brian was very courteous, timely, and provided accurate information and estimates. The technicians who came to do the work did a fine job of installing the hardware and making the duct modifications, cleaned up after themselves when the work was complete. I have recommended four Seasons to my friends for their heating/cooling needs as a result of the excellent job they did on our home.

Excellent response. Diagnostics performed the same evening and repairs the following day.

Very happy with their work. Everything was top notch and I have no complaints. I would recommend them to others.

We had to have them come out 3 times to fix the PVC piping on my furnace they had installed. It was dripping in the basement. I had used a 5 gallon bin to catch the water. Every time they came out, they were very nice. They always respond very promptly but they never seemed to get the problem solved. They were out a week ago to fix it the third time. Since then we haven't noticed any leaks, but we're not running the heat so we have yet to see.

Their price was close to the company I actually used, but just slightly more expensive, but not the same equipment. The estimator was rude and refused to quote me on the equipment that I asked the company to come out and quote me on.

Someone had accidentally turned a water control knob and they came out and fixed it. It was a reasonable charge.

After I looked them up on Angie's List, I also noticed that they offered this discount for Angie's List members as well. What upset me even more was when I went to open the paper they had an advertisement in there also offering ANYONE the same $30 discount that they were going to give me as a "preferred" customer. I feel that if I am an preferred customer, they should offer a special discount, and not one that is available to everyone.

Estimate was good. They were professional and polite... However when they followed up on the quote and I explained that I used another contractor, the estimator became aggressive, belligerent, and said that "he thought we had a agreement." I told him that I never agreed to anything and in fact that he knew I was getting estimates. (Hello Angies!) He then SWORE and hung up the phone. He just proved that I made the right choice!!

It went very well. The salesman was very nice and he quickly beat the lowest estimate I had from another company by 520.00. The installers were professional and cleaned up after themselves very well. They followed my request about where to place the compressors outside and they were friendly and hardworking.

Perfectly! Matt was polite and helpful. He explained everything to me clearly. I also asked him about an issue with the vent in another room. He was very helpful.

I called them and asked if they give free estimates for moving my outside garden AC unit a couple of yards closer to the house, they said that they would have to charge me a service fee in order for them to come and give me an estimate of the actual work. I then said, 'ok, thanks, but I'm looking for a free estimate'. In a few minutes, after I hung up the phone, I got a call back from them (they got my phone # from their caller ID), and they apologized saying the person whom I had talked to was new and didn't know that they do give free estimates. We then arranged for a day and time for them to come and give me the estimate. The technician canceled the first appointment the day of the appointment, but rescheduled for the next day, so I got the estimate. However, I didn't choose to go with them as it was very expensive.

Jesus called me to tell me he was on his way and would be at my house in 20 minutes. When he arrived, he checked everything out and let it run for approximately 30 minutes. He told me something just needed to be cleaned. He did that, and the heat came back on. He just charged me for the service call, not for anything else, as he told me nothing else seemed to be the matter. However, he told me if it went out again, to call and I would not be charged for a second service call. I was extremely pleased as he could have told me I needed a new furnace and I wouldnt have known otherwise. When it comes to home repairs of any kind, honesty is a BIG factor, especially for a single woman.

After calling in late Monday afternoon, I was able to get an appointment the next day. I was given a window from 9am-12pm. The service tech showed up at 8:30am.

They had trouble getting the permits because they didn't show up with proper paperwork initially. They gave me a good price and a good warranty. I was overall happy with job.

The repair person was pleasant. In order to learn more about the furnace, he explained to me what he was doing. He was also proactive in checking on the humidifier filter which required immediate replacement. He had me clean the filter casing which I thought was strange since I thought he should be doing that. But since everything else was going fine, I didn't mind it. I received an Angie's List discount which was very nice.

I called Four Seasons and immediately spoke with a person who said that someone would be calling within 45 minutes. This is at 9:45pm on a Saturday night!! True to their word, Don called within 30 minutes and verified where my house was. When he arrived he was extremely professional. He went straight to the furnace after taking time to listen to me describe the problem and immediately diagnosed the issue as a broken igniter valve. He did not have the replacement part in his van, but a coworker did, and drove it out to him while he waited in his van. (I did offer to let him stay in my house, but he wanted to straighten out his van.) Once the part arrived, Don was in and out and my heat was back in business. The cost was $65 for the service call (even though it was late at night) and $195 for the new igniter valve.

They were responsive, but they are definitely focused on the heating and air conditioning, not the water heaters. They had one water heater that they seem to install for all their customers and had little information about other options. We were looking for an efficient water heater because of rising energy costs, but they were not very well-informed in this area. We were left with almost as many questions as we had going in, and still haven't had the work done. We will probably go with a company that is more familiar with the products.

Salesman was informed about the products and spent sufficient time explaining the products and different available options. Easy to deal with, and scheduled when I wanted the installation without a down payment. Install took longer than I expected and I would have liked the water line installed differently,but it was not done in a way that I would have it re-done. The installers were very nice to work with,however one was inexperienced. The installers had to come back to complete one part of the install as they needed special wiring for the t-stat. Neither of the installers were familiar with the T-stat and one took his time to make sure of the installation by reading the manual. Overall they did a good job.

They were just fantastic in every way. They came right away, gave us a great price and a great furnace.

After calling several companies (and spending lots of time waiting for someone to call back). I called Four Seasons, let me explain the circumstances. It was 12AM Jan. 3. The temperature was -7 degrees and the wind chill was -25. The lady at Four Seasons promised me a call back from a tech. within the hour. Lo and behold Mr. Tabor DID call back (in 45 minutes) and said he would be there in an hour to an hour and a half. Not only was he on time he figured out the problem, repaired it, and waited to make sure the system was operating properly, at 3:45AM he left. I was charged no extra and paid only for the call and misc. repair. I wish I could tell you how grateful I was to Four Seasons and Mr. Tabor for their wonderful service. I know when I need any type of heat or A/C work done I will call Four Seasons.

Service repairman completely diagnosed problem incorrectly. Wanted to charge us $565 for a $165 control board and 10 minutes worth of labor. Nothing wrong with our control board. We paid $65 for service call as well as $165 for control board (on our own) part cannot be returned. Paid for a second opinion, turns out there was nothing wrong with any part- just a dirty induction motor, that's it. Called company, met with indifference and arrogance.

They left us in the same predicament as before. They are suppose to be sending a supervisor out today. This has become a real problem for me.